Emerald Hills Rehabilitation and Heatlhcare Center

The worst administrator

The building is nasty, my uncle always have complaints when I visit. The new administrator, Jordan is AWEFUL! She’s young and she tells you what you want to hear just to so call satisfy you! Nursing management is great, especially Akeela and Donna! Activity department is great! They keep the patients with plenty of fun things to do. Most of the CNAS are awesome also! If they could get rid of Jordan, the building will be. A+

EdDaughter

My father was walked into this facility on his own. He was fully continent. It was a difficult decision, but we were assured they would take great care of him. Because of COVID, we were not allowed to see him. They called us daily to tell us he couldn't find his wife. They never offered hope or ways to help. They also put him in diapers and wouldn't allow him to walk around. So he was put in a wheelchair. He died within 2 weeks. We took his "special" cups - which they never used; his drinks - which were never opened & even a CD player - which was never taken out of box. His clothes were even still in his suitcase. I am only thankful he didn't have to spend more than 2 weeks here

Txnana

Don't put your loved one here! My mother developed compression sores that were not treated as they should have been.They were allowed to get wet while they gave her a shower and developed into wounds that were 3 " deep. She had to be hospitalized 2 times because of gangrene and MRSA staph infection in them. She is now bedridden as a result!

concerned-daughter313

My mom and family (I included) have found this place to have a caring, attentive, upbeat staff, which ultimately, I think, is what we all want. The general appearance of the place is nice - not fancy, but warm and comfortable. Last year she was in an elegant, more highly rated rehab facility for several weeks, but the aides caring for her there left much to be desired - in fact, several seemed to have chips on their shoulders. So when she required one again this year, that was our main concern. At first we hesitated about checking out Emerald Hills since some of its ratings were just average, but as soon as we (my dad and I) entered the place, we saw a lot of activity and life. After getting the tour, I asked the relative of a patient who was outside what his take was, and he said they had no complaints. Since my mom has been there, we have still seen the generally upbeat, attentive attitude and my mom has been content. She isn't the sociable type and pretty much sticks to her room, but I always see a lot of interaction in the main public sections. The food seems to lack imagination at times, which is why I give it 4 instead of 5 stars. This has been our experience with a short-term stay; she is not there for the long haul. A big recommendation when looking for a nursing home, besides staff, if your loved one will be somewhat ambulatory (not totally bed-ridden) check out the restrooms and shower facilities too. Emerald Hills has semi-private suites (2 rooms connected to a sitting area and restroom), each with a shower. One of the places we checked out looked very nice and elegant - but they only had one shower room for all the residents, which looked depressing and drafty with little privacy. Definitely a deal breaker for us!

heavensreal

This place is under staffed your love one may suffer bed sores or staff in fections as my friend they need more help

Gentry Family

The care that was given our Mother, Helen, was more than we could have ever expected. Our thanks to the doctor's assistant, nursing staff, assistant nurses and especially the speech therapist. Mother was released after a weeks' stay at Harris HEB, where no explanation was given to us except that she had broken her pelvis and pulled a muscle in her left leg. Your staff immediately started diagnosis and the wonderful speech therapist ordered a swallowing test that showed she was not swallowing and all meds were going into her lungs. The social worker put us in touch with Heart to Heart Hospice that worked with getting Mother comfortable for the first time in a week and half. Mother passed 2 days later. We found the facility to be clean with a pleasant odor, which after visiting 8 rehabs was very surprising. There were sufficient staff members who were the most wonderful, caring people and the nursing supervisor's love for her job was evident. We have told our friends that we were so pleased and would highly recommend Emeral Hills. We followed Mother's wishes to the end even with her services that she had written out. We miss Mother terribly even though she was 91 years old. We are content that her passing was peaceful due to the care received at Emerald Hills. Thank you.