Willowbend Nursing and Rehabilitation Center

JANICE

Was there for physical therapy.. Was not provided a chance to get another Care Plan since they wanted one only one day after I arrived. I had to look up pharmaceutical company to get one of the prescriptions I take. Did not know there were commuters for residents to use. Did not know I was supposed to research group homes . Have emailed case manager numerous times over the bags of clothes. I BELIEVE THESE WERE IN THE AMBULANCE. Getting someone in administration is hard. Two bags of clothing are lost now that no one wants to take responsibility. No winter coat. I replaced everything else. To me, getting the Director, Skyler was almost an impossibility. Getting though the front desk to talk with him is an impossibility. Aid tried to change my diaper in the middle of the night...I dont wear them. To me, I was treated like an in patient nursing,, not rehab Best thing was physical therapy and a church service on Sunday. Will NEVER recommend the place. Watch for a story on TV

BensonC1290

Absolutely do not put anyone you care about in this place. It's dirty, they are very understaffed or the staff just doesn't do their job. The staff is very mean and rude to the patients. The showers are covered in mold and the place looks like it's never been remodeled. Paint is chipping off the walls and it's just extremely cluttered, old and dirty. If they have bladder issues and wear adult diapers, be prepared to wear them for 12 hours straight. The place smells very strongly of urine and feces due to so many patients just left to fend for themselves. They call it rehab but there really isn't much rehab going on. Mostly patient crying in their rooms and begging for help while in pain and dirty. I never saw any activities except a few people outside smoking.

Diann A.

The facility is clean and well maintained and provides a family atmosphere. The outdoor facilities provides an alternative for visiting with my loved one. (Lunch or an afternoon milkshake enjoying the sunshine and a quite visit outside.) The therapy team are excellent with the Residents. They are focused with getting the Resident up and moving and assisting with gaining their strength. If you need therapy, Willowbend is the place to go. The entire staff at Willowbend are always ready to assist with the Resident and answered my questions and provided me with the emotional support I needed to know my loved one would be well taken care of when I was not there. There is always bingo. The residents love it. Therapy does group activities with the residents, while providing interaction for the Resident. I would recommend Willowbend if you are in need of a new home for your loved one. The transition is hard, but you will get the assurance needed that they are being will cared for by the staff.

Karrissa

I have been in Willow Bend to visit residents that are part of the family and although they were in for Rehab, it seems the whole facility was clean and and residents were happy. In multi times with different areas visited, as they were moved into long term living, Great care has been given and the staff are very caring and helpful. Questions answered quickly and they go the extra mile to put a smile on their residents faces and make sure they are comfortable. Rooms are comfortable and bring a few things in from home made it cozy. Having a Library has worked out great too!!

NanaLaura

The place looks nice from the outside & someone up there works hard at decorating for each holiday. However, I'm not sure I can say any other positive comments about Willowbend nursing home & rehab facility. My husband was taken to this government/VA run facility after having a severe stroke. He spent 34 days in the hospital & then was transferred to Willowbend where he stayed for 5 months. His stroke left him unable to talk, unable to walk on his own, unable to use the restroom on his own & unable to eat regular food. He was on pureed food only. The very first weekend he was there he was given peanut butter and cheese crackers by a nurses aide. My daughters walked in and saw him trying to eat the crackers (he had already finished 2 of them) so they took them away from him & called me. When I found out who the aide was that gave him the crackers, she said "Oh I don't normally work on this floor!" Hhm! Wouldn't that be more of a reason to look him up on the computer to see what his special needs are?" I made her look it up while I watched & sure enough, it stated that he was to be on pureed food only! She said, "Oh, I didn't know!" So I Monday morning I met with the director of nursing about the issue. She asked me to give them another chance & said she would have a meeting with her nurses. Well the very next weekend something else happened & I was back in her office the following Monday. I hung a sign on the door to his room stating that he was non-verbal and could only eat pureed food. There were many times that I caught them giving him fruit cocktail or cake for dessert, neither item was pureed. During football season you can expect to see most of the nursing staff sitting in the big community living room areas watching the Cowboy game. I would often see the same sweet hard working nurse trying to assist as many patients as she could while 5 or 6 ladies would be on the couches watching the game... poor gal, I can't imagine why we never saw her again after just a few weeks. My husband's bedding would constantly get wet due to soiled or wet diapers that hadn't been changed in an appropriate amount of time. One time he had a soiled diaper on & couldn't get a nurse to come change him so he took the diaper off all by himself. He threw or dropped it on the floor. When nobody came to help him, he tried to get out of the bed to pick up the diaper but instead he fell out of the bed and landed on his wrist. After nobody came to help him (again) he somehow managed to get back in the bed. A nurse finally checked him out but no x-rays were done on his wrist. I was actually in the hospital with covid when this happened & couldn't get up there to check on him myself. I felt helpless! This place that I trusted to take care of my husband could actually care less about him. Another time while i was sick with covid but not in the hospital yet, my daughter went up there to visit him. He didn't have any water in his cup. She went to the nurses station & asked if they could get him some water...there were 3 nurses sitting at the desk & the nurses aide actually told my daughter "No, they were too busy!" After arguing about it for awhile the actual registered nurse (not the aide) got up to get the water. The aide kept mouthing off and arguing with my daughter who had already tried to walk away 3 times. After the last time, my grown daughter was in tears & just had to leave. She could not take any more of their attitudes up there. There were plenty of times that I had to ask about his medicine? Where was it, why was it not given on time or not given at all that day? If my hubby didn't get it, then who did? I could go on & on about this place with events that happened to him but I'm hoping you get my point by now. The nursing home is paid by the government. Veteran's affair pays for the veterans with 100% disability to stay up there. They trust that each veteran, along with all the other patients up there are getting good quality care. That is so far from the real truth!!! In my opinion they need to be shut down, or have their government contract pulled. At the very least, they need to re-evaluate every nurse up there and do months of retraining their staff. I would not recommend for anyone to leave a loved one up there AT ALL...EVER!!! I wouldn't take any of my relatives or friends to Willowbend nursing home in Mesquite, not even for a day. By the way, they do have good physical & speech therapists, especially Hannah in the speech dept. That is the best I can say about any of the employees.

bwillit

Excellent staff and care!!