Baybrooke Village Care and Rehab Center

dmariotti

My father was recently a patient at this facility. I am very pleased with the care provided from the clinical staff at Baybrooke. Dad was very happy with his nurses and nurse aides that cared for him. He said the food was good and they even cooked his meals outside his room. He said it felt like he was in a hotel. The management team was very helpful and their customer service was outstanding. I highly recommend this place!

paralyzed prisoner

This place is a joke! If you care about your family member find a better place because this is not it! If you or your family member is bed bound they just forget about you. Most of the staff is horrible. Nurse managers and director of social services are a joke also. I wish there was a way to give this place ZERO stars! Theh tell you if you have a problem to let them know. THEY DONT DO ANYTHING ABOUT IT ANYWAYS!! They just sweep it under the rug. I have been left in my own feces for hours! My catheter bag doesn't get emptied for days! They hold my medications until they feel like giving them to me! They lie and say they give them to me and don't! They "forget" to give me meals! I've been left in the same diaper for days! Been cussed at by so called nurses! Haven't been bed bathed since arriving here! Food is always cold and portions less than a small fist full! Bed sheets and pillow cases NEVER get changed if your bed bound! I could go on and on about how bad this place is! Seems the owner cares more about the up keep of the facility to lure potential residents in! If they know a family member is coming to visit they hurrily clean up the patient and their room to make it seem as though they are taking good care of that patient, other wise they're treated like crap!

JFisher83

My dad is currently on hospice care and recently came to Baybrooke for a 5 day respit visit. He couldn't stop talking about the staff and how nice it was there... This is huge for him! His last respit visit was nothing but complaints and wanting to go home. But all last week he was peppier than he's been in awhile, talking about a nurse from Florida and how nice it was that they took him outside for some fresh air. I can't thank the staff enough for taking such good care of him. I live out of state and travel back and forth as much as I can, but it's not nearly as much as I'd like. It brought me so much comfort to hear how comfortable he was and how kind and caring everyone was. 5 stars and a very genuine thank you.

KimHoov

STAY VERY FAR AWAY FROM THIS PLACE. Because of Covid time I have not been able to make sure my father has been taken care of. They do not take care of your loved ones unless you stay on top of them and that is hard to do when you can only communicate through a window. When his nails need clipped, I have to send multiple emails to multiple people asking for this basic task to be done and even then it's a 50/50 chance someone will do it. Most of the time I have him push his button (wait at least 15-30 minutes for someone to show up) and then ask them to trim his nails while I am there outside the window. It's really crazy how long his nails get and no one cares. Baybrook went on lock down in March. I would visit with my dad several times a week outside his window. In the beginning there were MANY times aides were in his room with their masks down under their chin. I would ask them to put it on. In July they had a mild breakout but it was traced and they were able to keep it under in control. A few weeks ago (Nov, 2020) I found out that 36 out of 77 residence had gotten the virus. My dad had a private room at the end of the hall so I was not too worried. I thought Baybrooks would put extra precautions in place to make sure no one else got it. A couple of weeks later I find out that now 61 residents got Covid and 13 staff members. My dad was still negative. Then, about a week and 1/2 ago he tested positive. They moved him out of his private room into a "quarantine hall" and with a roommate who also had Covid. That was very strange to me since almost all the residents had Covid. At this point they should have been quarantining the "healthy" residents. They put him in a room that did not have an outside window so I could no longer visit with him outside his window. They also did not move any of his personal effects and put him in a room with no TV. Who does that to another human being who is already confused and scared about what is happening? It took at least 3 days for them to move him to a room with an outside window. The window happened to be next to a central/air unit so we could not communicate with him through the window and had to use cell phones. This was fine but when his phone ran out of battery I would have to call up to the facility over and over asking for someone to plug in his phone. Yesterday (Thanksgiving) I called 3 different times asking for someone to plug in his phone (Ann at the front and 2 different nurses said they would make sure it got plugged in... it didn't. My first call was as 12:35 and the last was at 3:35). So, when my sister and I went up there to give him a plate of Thanksgiving food (4:30), we could not communicate with him because no one had plugged in his phone. That is just people who really do not care about these old people. It's terrible. Also, his nails were so long and I asked his nurse and his aid to trim his nails before he went into quarantine and they didn't. Nobody cares for your loved one here. They are grossly negligent and they do not care. Stay far away. We are moving my dad ASAP.

boxcsr

the rooms are bright band roomy. ther staff is very professional and courteuds. The therapy drepasrtment is very competent/. and they have all modern equipment. the food is served hot and in generous portions. They havr variouis activitoies. movies. and trips outside the facilityy. A home away from home. Five statrs!!!!

jean1b

Baybrook Village is an average nursing home facility. The biggest issue is the staff to patient ratio (this is typical). With that said, there are SO MANY wonderful people here that genuinely care about patients. Obi, Penny, Minnie, Cory, Ruthie, Wisdom and even the cook Napoleon. Not everything is perfect, but issues are quickly addressed when brought to the attention of administration. I don't want my mom to be in any facility, but i do appreciate the people who perform the impossible job of taking care of so many people with love and dignity. I do not know how they do it and they are truly angels.

Wet Hen

My Dad was transferred to this facility after a bout with pneumonia for rehab. After TWELVE days, I finally received a call about his treatment plan. The staff is horribly undertrained and the maintain an understaffed facility. He was left in a diaper for three days and hadn’t had a shower for 3 days or been helped out of bed for the same duration when I insisted on taking him home. He had diaper rash bordering on bed sores. Couldn’t get a staff member’s attention for 45 minutes at a minimum. The food is absolutely terrible. He was worse after his stay there than if I had just had him transferred home directly from the hospital. DO NOT PUT YOUR LOVED ONES IN THIS PLACE!!

missshae

My mother stayed here and had terrible service. She was ignored, not helped and experienced awful care. Her cellphone was stolen and the facility said it was our fault for having it not locked. She could not reach s land line and unable to physically lock it up. Baybroole did nothing to help us until I had the police involved. I would not recommend this facilty

Provider Response

David

Baybrooke Village Care and Rehab Center used to be a hospital. The room I'm staying in is clean and nice looking, but it's more like a prison to me. The staff is undertrained. The food is terrible. They provide bingo and therapy.

Caroline5117

I have had 2 loved ones at Baybrooke, both are doing very well. They enjoy the activities and therapy. The food has improved with the new Dietary Director. They have a newish Administrator with a lot of experience. The nursing management has improved as well since we have been here. No place is perfect, but they are responsive to concerns.

Linda704647

Baybrooke Village Care and Rehabilitation Center just opened, and it's very nicely decorated and very expensive-looking, but their food is lousy. The staff at the rehabilitation physical therapy department is absolutely excellent. They have very large or very small rooms. The small rooms are 2 rooms that share a bathroom, and the food was not very good. The place was decorated to the hilt, and it's absolutely gorgeous inside. The dining area is beautiful and very nice. It's not far, and it's in a more upscale neighborhood. They’ve put a lot of money on the outside and the decorations. One thing that's really strange is they've got people who have difficulty walking, but they’ve got cobblestones going up to the door, and to me, it looks gorgeous and beautiful but not practical for people who have poor balance or need assistance with a walker. I saw the diet that was given, and there was no protein on the tray. It appeared to be insufficient, but that was just one meal.

pink323

Horrible. My grandpa has fallen 9 times here. 1 fall resulted in hip surgery. I came earlier today & he had food all over him. Presently he is naked, screaming & begging for help... & the only staff member working just told me they can't find his pain medication so I guess they're just going to let him suffer.

notahappyhubby

DON'T GO HERE! IT IS ALL TRUE!! If I could give negative stars, I would. My wife was discharged from the hospital for rehab because of her being a fall risk and we chose to come here because the building is very nice and it was close to home. When we got here, they,( the MEDICAL STAFF), completely changed the dosages of her medications. The DOCTOR stated the dosages were too high. I later discovered the doctor lowered the dosages to prevent any possibility of a LAWSUIT against her instead of caring for the patients needs. On the SECOND day, a CNA was administering her meds, and she didn't receive some of her meds. When I asked why, her response was " She got all I could find" I then told her where, IN THEIR MED CART, her meds were kept. The LVN on duty had no idea what was going on, which suggests she WAS NOT supervising the distribution of the meds. My wife suffers from anxiety attacks as well. We both called for a meeting with the administrator to discuss the alarms NOT BEING ANSWERED, and in the middle of this conversation, my wife went into an attack. Both the LVN and the administrator witnessed this attack, and the PROPER way to deal with it. The next morning, I'm talking on the phone with my wife, and she was sitting in one of the chairs and her wheelchair next to her, she was coherent and very talkative. After our conversation, I was preparing to visit her I got a phone call from THE SAME LVN THAT WITNESSED THE ATTACK saying she had fallen and complained of her ribs hurting. The nurse said they had called for X-RAYS to be taken. This call came to me at 9:33 am. I got there at 9:40 am to find my wife laying in her bed, one hand gripping the railing, and the other hand continuously pushing the help button with a look of sheer terror on her face. She was all alone. My wife was in the middle of a SEVERE anxiety attack, and the LVN that had witnessed the attack the day before was on duty, and was no where to be found! I insisted an ambulance be called and she be taken to the ER. It arrived at 11:30 am, almost 2 HOURS LATER. She never returned to this facility, we went to another facility in ALLEN, TX. I witnessed all of the events mentioned here.

sallysreview

DON'T GO HERE! Everything these people are saying is TRUE! They don't answer the call lights. My mom sat with food all over her yelling for someone to help for 3-4 hours and no one came. They put her in a room where she shared a bath with a MRSA patient. They had NO signs up stating that people need personal protective equipment when seeing her suite mate. They have little 'nat' bugs in the beds. Talked to the head of the facility about my concerns and they never did anything. Physical therapy didn't do enough! I had to get her stronger at home so that she could walk to the bathroom! Never will go there again. She is in another facility in Mckinney across from Baylor medical center now as I am writing this and I would never send her to Bay brooke again.

lwn

My father is a resident at this facility, and all I can say is don't bother to bring your family member there. First of all the receptionist is rude and completely unprofessional. Second, my father is a renal diabetic and they continue to give him food that he should not eat. His cell phone was stolen, his clothes are continually misplaced even though they have been labeled with his name and room number. Because my father is blind, he could not see that he had another patient's underwear on. They even left him outside at night by himself with no shoes on several occasions and no one even noticed. When we found him he was calling for help and on one was there.

LBrooks

The physical setting of Baybrooke Village Care and Rehab Center is welcoming, but the care is lacking. We placed our mother in Baybrooke for rehabilitation after she had undergone major heart surgery. The statements that I am about to make are based on my personal observation as my sister or I stayed with my mom (both day and night) while she was at Baybrooke. There were numerous problems and the ones noted below are not exhaustive of the list. The call buttons were routinely unanswered for 30 minutes or longer, especially at night. I noticed this with my mother's call buttons as well as the ones of other residents. I suspect that it took much longer for the calls to be answered for those whose relatives were unable to stay with them. When I sought assistance, I often found the staff watching television or simply relaxing while ignoring the call buttons. My mother was at risk for falls and could not walk. Although it was agreed that an alarm would be placed on my mother's bed, it was often removed. My mother fell several times because the alarm was not placed or because her calls went unanswered and she attempted to get out of bed. The nurses who were present (both day and night) also ignored the calls. Sometimes the nurses were outside my mother's room and when I asked for assistance with my mother, they stated that it was not their job. One nurse even allowed my mother's knee to bleed even though I informed her it was bleeding. On Mother's Day, a nurse left my mother on a portable commode for over an hour. My mother wanted to get up early on Mother's Day so that she could have breakfast with me. I could not get anyone to assist her in getting dressed for two to three hours. On another occasion, the staff left my mother on the commode for two and one-half hours, did not clean her properly, and left the unclean commode in her room for hours. Once I returned from a break to find my mother on the toilet alone in the bathroom with the door closed. My mother was upset and said that someone had left her there for over an hour. A couple of the CNAs were attentive to my mom. However, most of the staff seemed uncaring and inattentive. The speech therapist didn't seem to understand the issues with my mother and did not assist her with proper exercises. My mother had no issues with drinking, eating, and swallowing when she was discharged from the hospital, but once she arrived at Baybrooke and began working with the speech therapist, she began to have problems with swallowing and there was a sharp decline in her eating and drinking ability. The speech therapist even had a swallowing test performed on my mother even though she was drowsy from medication. The nurse practitioner seemed okay when I first met her, but later began to provide information that was inconsistent with information I obtained from the doctors. She didn't seem to understand my mother's condition. She was also rude, unprofessional, and didn't communicate properly. We raised our concerns with the Administrator and the Social Worker, in writing as well as in person. No response was ever provided as required.

Albert10

Right now I am in one they called Baybrooke Village. It is a very nice place and a beautiful environment. The people are very nice. I am very pleased moving here. The food is very good. I am in a private room right now, but I am going to a room where I have a roommate. We play bingo. They have all kinds of games, contests, and stuff like that. They have more to do than I can possibly do.

Caring106504650

My mom was in Baybrooke Village for a week and a half, and then she fell and broke her back. The staff had no idea about how to deal with Alzheimer’s patients. They never did talk to me about a care plan or what works for my mom. The food was horrible, and you wouldn’t even feed the dog with what they’re feeding this people. Nobody monitored her, and she wasn’t able to be watched. I was so scared to leave my mom there alone that I got an in-home care to sit with her for the first three nights. The rooms were very dark and very small with shared bathrooms.

frannie68

My daughter lives in McKinney and I was here to visit her for the holidays. I fell off a curb at a restaurant and broke my ankle and hip which led me to Baybrooke. Both the orthopedic surgeon and case manager at Medical Center of McKinney recommended Baybrooke to me. Luckily it is pretty close to my daughter as well. I am very impressed with the caring attitude of the staff. The rehab is very good too. They have a big machine, like a treadmill but more sophisticated that they put me in and I am shocked how fast I am recovering! I think negative people must come on and put in reviews because what I am experiencing is nothing like some of the reviews I have read. I am a glass half full kind of gal and am VERY pleased with how I am being treated and cared for. My orthopedist is happy too!!!

harris0367

My aunt was put in for rehab, she is diabetic and has severe heart problems. They gave her a regular diet, high in sugar and salt. She has surgery a week prior and was told how to care for her incision which was not done, I took her out after 5 days and would never send anyone there for care. Be very aware.....when I checked her out they pointed to her room and said she is in there. No help getting her out to the care, I did that by myself and no information about home care. Stay far away from this place.

lala2014

Very bad experience, there were bugs, and ants crawling on the beds and furniture. Nasty

Caring95904450

My husband had a really bad fall and he is currently in Baybrooke Village Care and Rehabilitation Center. I'm very impressed with it. Of course, none of them are really as good as they should be. They don't have enough help. We know that, but out of the other three local ones, this one is absolutely the best. It is clean. The food is really good. The only thing is that it takes a while for somebody to answer the call bell. They could improve in that area. However, they are very attentive to my husband. They did help him get his independence back in walking. He has shown improvement after a month.

smcaloon

My father-in-law is currently being cared for at this facility. My wife just called me in tears. She came to visit her father who suffered a heart attack and a cervical stroke and is no longer has use of his body from the waist down. He also is being treated for a bedsore/wound he obtained while in the ICU at UT Southwest. He is under orders to have a wound vacuum in order to treat this sore. My wife found her father with the wound vacuum disconnected (the 3rd time this has happened) and his wound covered in feces. When she reported this to the staff she was told, nobody there could do anything about it.

v74

My grandmother was admitted to the hospital 2 days ago with a fever, low blood pressure and unresponsive. She was found to be severely dehydrated, left soaked in urine and with a bed sore that had gone to the bone. She is now on antibiotics for a bone infection as a result. She was there to receive rehab for a broken bone and has declined in general since being admitted. There is much more to mention, as far as poor service and care, however I think my first paragraph speaks volumes. I would also like to add that when I reported the facility, I was told that although Baybrooke has listed a rating of 100 on their website, they are actually rated far below. They have been recently cited for several issues. If anyone questions this review, you can call Department of families at 800.252.5400 and speak with them.

mahalKita

I enjoyed my experience at this faciltiy. The scenery is beautiful and the staff is very friendly. The staff seemed to really care for the residents and tended to their every need. Everyone had smiles on their face and it seemed to be a great place for residents.

bramserson

Where to start? Sue, the receptionist is very rude. Barbara in the financial office or whatever title she claims to have that week, is rude. They try to bait you into keeping your parent there longer so they can get more money out of you. It took over an hour most days just to get two aides at the same time to put him to bed. The physical therapy staff was rude. Every time I went there, like clockwork, my dad was sitting at a table with two other patients being ignored. A lot of the therapy staff was in the back room on computers, or staring at the television which was always super loud even for me. They don't know much about brain injuries which is what my dad has. We would ask for a set time for him every day and they would not do it. If he wasn't sitting at a table being ignored, Ellen was having him dig beans out of rice from a container. Wow what top of the line therapy. They do not clean their machines or tables. Everyone touches everything, shares everything without washing it first. It also smells like urine in the therapy room. Ellen would bark orders at my dad, she tried one day to tell me not to push my dad down the hallway when he was clearly tired and struggling to use one hand to move himself. So I told her I will push his wheelchair if I want to he is tired. She'd scoff and walk away. We went to the Head Nurse Anthony, numerous times. Nothing seemed to change. Also talked with Agnes, the director of the therapy department, still, nothing changed. If they had been more involved with my dad, he would have been walking by the time he left. They had him stand twice the few months he had to be there. They had him walk on the parallel bars twice. The place he came from before gave him solid three hours of therapy 5 days a week, I am positive had he been able to stay there he would be walking by now. Dinner service, another glory, Claudia is very rude. She would poke my dad's arm and tell him you need to eat. She was told not to touch him and she argued that it's her job, "this is the cue table I am supposed to tell them to eat and get them to eat, it's the cue table" over and over like a broken record to the point she made my sister so upset. The call buttons are a joke. Nobody comes, which worried me all the time. My dad could not speak so if he needed help he probably would have died because they never check. The call lights are just lights and it buzzes at the front desk, no audio because they are supposed to come check and they don't! The buzzer went off more than a half n hour sometimes and people behind the desk would continue doing whatever it was they were on the computers. I can't say enough about how unsatisfied I am by this place. I have no idea how they have such high ratings. Just awful. Please think twice before putting your loved one in this place.

chester0313

Baybrooke Village staff got both my mother and I through an extremely difficult time when my mom was initially there. If it were not for the excellent professional care, thoughtfulness and genuine concern exhibited by the staff, I honestly do not know what we would have done. I truly never had to worry about my mother because they took such great care of her, and in a way took care of me, because I was at peace knowing my mother was in good hands and safe.

caring 0289

Dad seem to be doing well at Baybrooke Village. The staff is very friendly. The physical therapy is excellent. It's really good. The facility is always clean, I've never seen anything dirty. He's in a nice, big size room. He shares the bathroom with someone else. The food is not so good. Some of it looked okay, but some of it looked like cafeteria food.

Strick

The people at Baybrooke Village Care Center were very nice. The care was great. It was in a beautiful location, the place was all very clean, and very nice.

Texaslopaka

I have been at this facility for two weeks for rehab followinng hip surgery. The staff has been very attentive to my well being. As far as the older residents I hav heard nothing but praise for the staff.

McKinney1

Beware of this place..it may look nice on the outside, but the staff is horrible...they gave medications to my uncle without permission and it caused him to go into a coma, they neglected him and failed to refill his oxygen...please beware...i should have sued this place, but my focus is just on my uncle's well beging

Lauri-1

My mother was at Baybrook after a hip surgery; she was in for rehab but they put her on so many medications without permission and she started hallucinating horribly. The staff only wanted her to remain in her bed so they wouldn't have to get her up to rehab her hip...she would lay for long periods without any underwear or cloth under her gown at bed time but be so drugged up she couldn't get up to go to the bathroom. They also made a mistake on her meals only giving her pureed food when she was on a regular diet and nothing to drink. She was so dehydrated and drugged up when I got her out it took two weeks to get her back to somewhat normal. I would never recommend this place to anyone. Also the nurses and other staff had her medication charts incorrect all the time and forgot to give her the one medicine she was supposed to have. They also had her marked for giving her medicine on days she wasn't even there.