Isle at Raider Ranch

Linda Grice

We placed my father in The Isle in March, 2024. The rooms are very nice and spacious, if you can afford it. Our disappointment started almost immediately with soiled diapers, washcloths, linens left in The administrative staff met with myself and siblings to listen to our concerns. Unfortunately, they never followed up on a single meeting, of which there were at least 4. Their caretakers have no medical experience that we could attest to seeing. A disconnected Foley catheter was left exposed to bacteria because “caretaker” said it was pulled out. They didn’t notice it was still in place, although disconnected from drainage tube. Dad got a urinary tract infection not long (5 days) after this incident and the result was a rapid decline in health. We were trying to find a place to move him, but he declined at such a rapid pace, we stayed where we were and had family members staying with him. After his death, we never received a single phone call, text or email from administration. We regret our decision to place Dad at The Isle, and it’s something we will have to live with in our own minds. I suggest looking past the pretty hallways and rooms and search for quality of care. It will not be found at The Isle.

Kasey Thompson

My father lived 11 years in the independent facility side of RR before we had to move him to assisted living at The Isle. To say we were disappointed in the care he received would be an understatement. Unfortunately, when we addressed what we saw as neglect and basic compliance issues with the staff, our concerns were never followed up on or corrected. He passed away in the facility. We cleaned his room out well before the allotted time by the facility and not one word of condolence from Admin during our time up there. They did however collect full payment for a month he did not live to see. My family does not recommend The Isle and encourage others to look elsewhere for their loved ones care.

Reviewer#LD041723B

Isle at Raider Ranch was beautiful. They have such a long waiting list to get into assisted living, that it is recommended to go into independent living first so that you are kind of moved to the top of the list when there is an opening in assisted living. For us, they had a lot of opportunities in terms of activities. They had a pool table, dances, live music, and happy hours. Vanessa assisted us with the tour, and she was awesome. All the people there were incredible. They were so nice, helpful, and eager to give you any information that you need. In all honesty, all the residents were walking around with a smile on their faces and they seemed very happy. They also do have a lifestyle option that you can sign up for where you get three meals a day, you can have people come in upon your request to empty the dishwasher, make your bed every day, or fold laundry. If you don't feel like going to the dining room that day, they will bring your food to you. It's kind of in between assisted living and independent living.

Provider Response

Matthew

I did a tour of the Isle at Raider Ranch. Their staff members were professional and kind. They treated us to lunch and gave us a parting gift, a gift bag. It was fun and the food is good. We toured a one-bedroom that had a southern-facing balcony overlooking a koi pond. It's a beautiful facility. They have a very festive dining area. We ate in the main building. There are two dining areas. There were a lot of people sitting together, socializing, and Christmas music. It was very pleasant. The dining area is set up restaurant style. There were choices on the menu. The grounds are well laid out. It's a large campus, but things are fairly easy to access. Folks were doing Christmas-type activities. We saw a very active schedule of activities. In terms of exercise, they had a full schedule. There was an exercise room and an activities room. There were indoor and outdoor pools, a hot tub, koi ponds, and a dog park.

Provider Response

Christopher

Isle at Raider Ranch was nice. The staff was very professional and provided me with a lot of information. The rooms were neat and spacious. I like the way it was set up. The outdoor area was nice and scenic.

Barbi

Every staff member I met at Isle at Raider Ranch was really sweet, especially the activity director. She was beyond great. The front desk person, Hope, was amazing just to greet people. The tour guide person, personality-wise, was very sweet also. However, I would never go to Isle at Raider Ranch and I will not take my brother there. It was, price-wise, the best-priced facility in Lubbock. The value was wonderful, but they only had shared rooms and the shared rooms were very, very tiny and the closets were outside of their rooms. My brother would not understand why his closet is not in his room. My biggest beef with Isle at Raider Ranch is they don't allow you to come in after 7:00, and if you're there, you have to leave at 7:00. They have very strict hours when you can go in and when you can't. For me, I don't even get off work till 6:30. For somebody who gets off work at 6:30, it doesn't matter how good Isle at Raider Ranch is. It was a deal killer for me. The activity director, Mel, came out and talked to me. She had people in the activity room and they were doing songs. She said sometimes they have dances and sometimes they play games. I saw her doing something with the residents and she was extremely nice. I saw several people come up and talk to her and I could tell the residents liked her. They had a courtyard, which was kind of in the middle of the building, but we didn't go out there. All I saw was the memory care.