Cedar Crest Senior Living of Lewisville

Lawrence

I went to tour Cedar Crest Senior Living of Lewisville. That was OK. I don't see any problem with living there. Based upon the price, I would say it was a good value. I interacted with a salesperson. She was very nice, very honest, and straightforward. She didn't try and con me into anything. There's nothing really wrong with the facility at all. The facility was fine. They had some activities for the residents. The dining room seemed to be adequate. It was relatively a small place compared to some of these bigger facilities. I was dealing mainly with my friend's daughter who was looking, too. She kind of pushed that one aside mainly because of the size of it, and the facility's ability to provide what my friend wanted. He is very fussy about his food and his meals, and so we wanted to make sure that he got to a place where they were going to cater to him and his diet. From what I remember on the menu, it was a decent menu, but it wasn't a lot of choices as I can recall. It was pretty much the same thing all week long, and then a few things would change out.

NOT MY MOMMA

We, my sister and I choose Cedar Crest of Lewisville after touring the facility. My mom was evaluated at her inpatient rehab facility, where they observed my mother with transfers and had a team meeting with PT OT and SPT. They were told she needed supervision with all mobility, she uses a 4 wheeled walker. She was only cleared for mechanical soft diet, and she is vision impaired. We set up her room, decorating and purchasing a mechanical bed, reclining lift chair and moved her furniture from her IL facility. Her first day went well, family was with her all day. She wanted someone to stay with her the first night, and I did. The communicated care plan(see above) was that she needed to be helped to the bathroom every 2 hours at night.(2 visits from Brianna and Stephanie who were wonderful, but the pendant system didn't work) That did not happen and I was glad I was there. We made the appropriate communication to the staff the next day and were promised it would happen. While the family was out of the facility, we got a text from mom that she needed HELP, she took herself to the bathroom, after pressing the pendant alarm, she got to the bathroom with her walker. tried to get her business taken care of, but with her limited mobility, limited eyesight and dependent gait, she didn't make it. We had to call the front desk to send someone. (THANK you Ms. Irma for helping her) by the time we arrived she had been cleaned, redressed, dirty laundry taken care of and was back in her chair. We requested communication from the director, assistant director and the front desk staff. This did not happen until my brother in law called.... .Suddenly we were promised hourly visits over night, and this did happen. However her daily care did not, because the pendant system didn't work and using the wall pull cords did not either(3+ hours and noone came and this was daytime, and only person we could find was the med tech Nicole who promised she would send someone) We made the decision to move her after less than 48 hours. Services were Overpromised and under delivered. She had to stay one more night (as I write this) and it is 4:35 am and we have had 1 yes 1 person come in to ask her if she needed to use the bathroom, and that was at 11:15... again glad I was able to stay. This is definitely not the level of care we were led to believe she would receive. Oh and the sprinkler head in the closet was still covered with the paper from the painting. The director told me it, "wasn't a violation, and that the water pressure, if the sprinkler were needed would push the paper off." I did have the opportunity to visit with several more able bodied residents and can see they are happy. Oh she played BINGO on Saturday and the activities director was super enthusiastic and mom won 2 games, and the caller was very consistent, and the cards worked for her vision impairment. She enjoyed the food, however the "non assigned" seating was not the reality and when she was placed at a table with another lady, the other residents, told her she was sitting in their place. Well she can't exactly get up and move.. Sorry for the rambling review, but DO NOT PUT your parent or loved one here unless they are very able bodied or you are able to stay with them .

Lynda

My friend has moved into Cedar Crest Senior Living of Lewisville. It was very nice. As soon as we walked in the door, they welcomed her. They tell her that they had been expecting her, and they were happy to meet her. They were very nice. They gave all of us the tour, we walked around, and we went to the dining room where they were having a little social happy hour thing. People were playing cards and eating cupcakes. I just had something to drink. She had a cupcake. It was between meals. But they have some little refreshments for the residents. I didn't eat anything. It was their happy hour. So, people were talking, and some were playing cards. That was kind of like a downtime before dinner. It's very clean and very nice. They have a garden area and benches outside. So, if someone wants to sit outside, they could. I haven't been to a lot of facilities like that. So, for me, it was a five compared to the place that she left. The staff was good, they were all very sweet. They were very nice, from the receptionist to the staff. The receptionist, when we walked in, they were very nice. We met the chef there because we were in the dining room, and the director introduced us to the chef. The layout was very nice, it is large. The halls are wide, not small. I guess if someone has a wheelchair or walker, they both could go down the hall at the same time. Nobody would have to stop and wait for one person to pass. It's only one story, so I didn't see an elevator, but it's just one story. It looked good. The staff in the garden was very nice. They're coming out of winter, but you can tell that it's a nice little area. I met the person who does the nails, I guess manicures, but she also works there. I think she's the activity person, that was nice. The administrator or CEO or whatever, she also participates. When I commented on some artwork, she said "I've worked with them to do that." So, she also works with the artworks class, she participates as well, she's not just in the office. It's a lot better, and it's not as expensive. I think she'll get more for her money there, even though the cost is less, there's more. The fact that they have a doctor on-site, I like that. That's their doctor that's assigned to that building or in that facility. Then they gave us information about her bio, so that means that somebody goes there. Maybe she doesn't have to go out to the doctor, unlike before. I did see an exercise room, then she mentioned they have bingo, and I think they mentioned physical ed too. There's another tenant that does gardening. They encourage their tenants to work or expand their talents. If someone wants to work with her, that's good. It kind of encourages them to continue with their lives instead of just being sedentary and just sitting in their rooms. They can go out, and if they want to garden, they can. Her niece mentioned that she participated in bingo or something. They have a library as well and they show movies. I saw a popcorn machine, that was great to see that. I just like to see them active if they're away from their families, just to keep everybody busy.

NH

My personal experience with Elmcroft of Vista Ridge wasn't great. I would not recommend them. Some of the staff members were very nice to my mother, but she's starting to get hard to deal with. They pressured me into putting her into a mental hospital, and I felt like she regressed health wise (and also mentally), after coming back from there. When she came back they refused to take her, and I wasn't impressed with that. The rooms were OK, but they had places that you would go that smelled like urine. The food was cafeteria type food. It's not like going to a restaurant, but it was decent. The dining area was elegant looking, bright, and open. They had church service and field trips.

Kathleen

We were impressed by Elmcroft of Vista Ridge, but we didn't like the level system of payment. The residents were in the game room, playing cards or dominoes. The staff was very professional and very informed about the place and happy to be there. They had a courtyard in the center of the building, and it looked OK.

Darlene

Elmcroft of Vista Ridge was good. The atmosphere was pleasant and the staff was very friendly. They had a program that I really liked called, "Grant A Wish". They pick one resident and they grant their wish every month and they have this all up on the wall with pictures. One gentleman's wish was to go to a Ranger game, so they got him tickets and they escorted him to the game. I liked the director. She was so nice and so good to me.