Villages on MacArthur

Jane Garcia

Great service! Thank you VMAC team for taking care of my loved one!!

kathy9333

My husband was here in December 2018. This was the worst possible place for skilled nursing. My husband never saw a doctor. He fell and hit his head. They just did xray not cat scan. He was on warfarin. All skilled nursing did was administer medicines. He did not get rehab he needed. Wash cloths and towels were poorest quality available. My husband got very ill and I had to tell doctor to take him to hospital. He died in early January. He was in hospital from December 27 to January1. We went to look at room on Dec 29. His things were being packed up by maintenance man. They claimed they were moving him to another room and did not call me. They billed medicare and private insurance for $22000 for one month. Please do not let anyone go to this place.

Provider Response

Meg Zimmerman

My 93 year old father was admitted here in December, 2017. During the fall of 2017, a new Exective Director, Jana, was appointed. In the winter of 2018, a new Director of Nursing, Yvette, was appointed. The negative reviews were posted, prior to Jana & Yvette, coming on board. There is also a weekend RN supervisor, Kim. I adore all 3 of these women. My father enjoys the food & especially the daily soups. He is comfortable in his private room & he's content playing on his computer, watching TV & reading his daily newspaper. The majority of the staff are good. I have put in my fair share of concerns & most are addressed. The key is to visit your relative often & voice concerns immediately. The employees get to know my father, myself, the rest of our family & we get to know them. Of course, there are certain nurses & CNA's, I prefer over others. Cameras can also be installed in the rooms. There is no perfect place. People are always quick to criticize & never quick to compliment. It is my joy to write a positive review, on the VOM.

find a different place or tough it out at home, its better than here

Other reviews speak for themselves, it's a bad place, overnight care is 95-98 residents to 3-4 staff, it's a big place. I met a resident at 3:30am roaming the halls asking me to help them find the door out, granted she had mental issues, but no staff paid her any attention, very sad, call lights went unanswered for 2-3 hours. Would you like your loved one sitting in their poop for that long??

Kenne

Villages on MacArthur is a beautiful facility. However , this does not match the quality of care. Being a healthcare provider myself, I know it is somewhat difficult to reach the standard of care anticipated by family members. Thus a few complaints are to be expected. In most skilled nursing facilities, patients choose to compromise on the delinquencies of the nursing care and the close to inedible meals, for " therapy services" which is usually the highlight of most patients' days. Unfortunately 90 percent of the therapy staff { excluding 2 therapists: Nicki and another tall gentle man( i don't remember his name) } are lazy and will do the very minimum . They lack professionalism and exhibit pessimism towards the especially physically needy patients. There is nothing good to say about Villages on MacArthur, except the building itself is beautiful. I also assume that housekeeping is not too bad, because the place is not stinky.

alicialee

My mother is in the place... Don't let the looks fool you! Worst place ever! They don't attend to patients... Will leave patient UN attended in shower, found my mom meds on the floor, if accident happens don't expect a call the same day! Don't let the looks deceive you! High turn over rate... Moving my my out! Awful!

Pick

The absolute worst place on earth to put a loved one! Don't let them fool you! It looks nice but the neglect of the residents is terrible. You can never get help when needed. On weekends it's as though the staff are all on vacation. The residents are pretty much there to fend for themselves. Residents are left in urine soaked clothes all day. Most of the aides are very uncaring and some are very rough in treatment of the residents. When you tell administration about a problem that complaint goes nowhere. When you report the incidents to DADS the complaints come back "unsubstantiated". I don't know who Corporate is paying off but someone is lying. When there is an incident reported to staff it's blown off and nothing ever handled. My loved one was given someone else's meds for two days for a medical condition she did not have, but that was "unsubstantiated" also. Our loved one was checked on twice daily and things still happened that put her life in danger. I could go on and on about neglect and mishandling of residents but it does no good. My loved one is now very ill because of her neglect and will not recover. If you have a loved one and you value their life this is no place for them.

natasha.d

Worst Place Ever! They don't take care of the patients, you can page them but they make you wait. Doctor does no to show up at all to visit patient! Nurses shift change take about an hour longer than any other place. They are not so caring people.... I have no idea where half of these people got their degrees from?

AmandaC81

Please don't take anyone to this facility. It is dangerous for your loved one as they are neglectful of their patients. Under their care she had a severe stroke and was left to die with no assistance; I had to physically go up there and find her with stroke level high blood pressure and the aftermath of a stroke (completely useless left side) before I could get them to transport her to a hospital and even then they did not call 911. She had items stolen from her locked closet as well as her private room. The staff were constantly found on their phones and not paying attention to the residents and that was if we could find someone at all. If you have had similar problems with this facility please make sure you report them to the dept of aging and disability.

Gwen12

Villages on MacArthur is nice and brand new facility. The food is hot and good. If you have a problem, they try to accommodate with different menus. One of the things that I found that was really remarkable was we have a lady whose family brought her from France, and being French she had wine with every meal. She gets a glass with every meal. The staff is helpful and accommodating. All of the doors have alarms on them. Nobody can just walk in without setting off an alarm except from the front door; there they buzz you in. It’s all one floor. There’s a courtyard in the very center, and in fact I have found out that there are two courtyards, and you can go out there and sit. I noticed that there is a barbecue stand, so they are doing barbecues here. They have an activity every day; one that we had recently was the residents made fruit salad. The problem is they should get more CNAs.

Gwen12

I have ALS, and I needed somewhere where I had skilled nursing care. The Villages on MacArthur is a brand new facility; it has only been opened thirteen months. It is a very nice facility, and it does have some growing pains, but these are minor. The food is hot and it is nutritional food so having run some catering services, I do find, sometimes, it is not what I would do. But it is still good food, and if you have a problem or anything, they try to accommodate you. They accommodate an alternate menu. One of the things that I found that was really remarkable was we have a lady whose family brought her over from France and, being French, she had wine with every meal. So they had the family bring the wine, and she gets a glass with her meals every night. All of the doors have alarms on them, so you can't just walk out, and nobody can just walk in without setting off the alarm at the outside doors except for the front door, and there they buzz you in. It is all on one floor, so you don't have to use an elevator or stairs, and it is huge. There is a courtyard in the very center. In fact, I found out that there are two courtyards, and you can go out there and sit and do whatever. And I noticed that there is a barbecue pit out there, so that means that they do have outside barbecues. They have activities every day. One of the ones that we had recently was the residents made fruit salad. One thing they need to improve -- which is not really their fault -- is getting more help or getting more CNAs, and this seems to be a problem in the whole Dallas area. They still have some growing pains and different things to get out, but they are working at it.

Caring7888

I thought Villages on MacArthur was good on my first visit. It is brand new and very clean. There are only five residents. The staff is friendly. For the most part, they have been very helpful. The rooms and dining room are good. My parents have been there for almost two months now. All the places I visited all looked very nice; however, the deciding feature was that Villages on MacArthur only has five residents, so it is relatively small, and comparatively, the price is probably the best.