Northgate Plaza Nursing & Rehabilitation Center

Can not take it

NORTH GATE PLAZA: The room was not bad and the restroom was a nice size No complaints with room... Robert was awesome beautiful personality very helpful. He would get back with me at each call. Finance department is just the worse. The nurses station is awful they will not acknowledge your present, right in front of you.. My checked my sister in there two days after the nursing facilities for close because of the COVID-19 . I was only able to see and conversate with her though her bedroom window. I was good with that arrangement, one assistant would allow her to video chat with me on Wednesdays.. She was not able to communicate verbally.. One Sunday she got out the back door and was gone for hours before a passerby fund her on the manhole on Northgate. She had a fever of a 104 when the ambulance did get to her and she had COVID. So the passerby my have got it from her.. The facility did not know how long she was gone for when ask. It had to be for hours ,she had blisters all over her arms and legs. THEN THEY PUT HER OUT!!!! PLEASE PLEASE do not put your family member in there. I had a real hard time try to take care of y sister and a harder time seeing her in the hospital near death... I have not received her rent refund after three months!!!

frustrated and disgusted

My family member was a patient from July to September 2020 during Covid-19 times. I think this place enjoys being closed to visitors, so they can hide behind their laziness on so many levels. For the patient, very frustrating things such as no one comes when you buzz, tv and phones don't work, they won't help you to the restroom, they tell you to wet the bed, they didn't bring all of the meals...I could go on and on. As far as a loved one on the outside trying to oversee the care- they don't answer the phone, don't answer voicemails, no one seems to know what is going on, phones don't work, and so many other things. Do yourself a favor and don't give your family this heartache. Choose another place!

carro-hunter

My brother was admitted to Northgate Plaza for rehab on June 3 , 2019, after his defibrillator procedure. Robert in Admissions contacted me to start the process. He has helped us the entire time by seeing that my brother is comfortable. Even as busy as he is, he goes above and beyond his role as Director of Admissions. That is the mark of an excellent employee. The rooms are comfortable and my brother's experience with the nurses and staff has been wonderful. He loves them all. They are attentive and caring. My brother receives rehab/therapy twice a day and loves that it is helping him. I can't say enough about how pleased I am with the care my brother is receiving and how it gives me peace of mind while I am out-of-state. We are in the process of moving back to Irving, but in the meantime, I feel confident about the integrity and care giving of the staff of Northgate Plaza.

Sad and Disgusted

My loved one entered the facility needing skilled nursing care and close monitoring. Administration was very good at acquiring the needed supplies and equipment, however the staff was not equipped to work the limitations the patient had. Patient hygiene was lacking as well as attention to critical care required. Sadly my loved one went swiftly downhill in the time spent here and did not survive. If you are thinking of this facility visit first and keep your eyes open. I found that staff would disappear and call lights were ignored.

Dallas_88

They never answer the phone at night for them to be 24hrs smh... This place is not the same like it was 6yrs ago its so sad I recommend DO NOT send your loved ones here... The nurses and staff don't seem to to care they just see $$$$$ tv's dont work patients stay yelling for help they seem to ignore them it's very sad the patients rooms stay filthy the bathroom as well the food is horrible and dry. Its like a penitentiary for the elderly please if you can send your loved one else where if not and if this the ONLY PLACE they can go to I advise you to PLEASE GO CHECK ON THEM ON A DAILY BASIS and they'll say their doing good in there but their really not... This place has really gone down the hill it really needs to be SHUT DOWN!!!! I've literally seen patients ask for help and they ignore them like its not their problem.. Its very sad if I could own the place everybody in there would be fired

BRITTANICA

I wouldn't refer that place to a homeless dog.the rooms had little bugs biting me.therapy staff was rude. Adminstrater was very rude. I pray that I never have to go back. Staff was very lazy.