Park Manor of South Belt

Gail

Park Manor of South Belt was lovely. The people were just very nice. Everything was pleasant and the rooms were very clean. They had all kinds of activities for the residents, like exercise programs, games, and things like that. The place was also very well laid out. I have visited some people that I knew and who were there in the past, and they were very pleased with it.

So Far Not a Good Place

I am so frustrated with this place. My mother in law has only been there for a week, unfortunately we weren’t able to visit before Sunday 1/9 because my husband had COVID and we were waiting for a negative test. When we get there she’s sitting in dining area with no mask on even though sign on door says there’s a patient with COVID at the facility. Then on Wednesday, I stop by after work to visit and again she’s sitting in dining area, no mask and she’s sitting in a huge puddle of pee. I go find someone and they take her back to her room to clean her up. The whole time the nurse was blaming the coffee she gave her at dinner at 5:00pm, I got there at 5:25pm. So I ask the nurse if she checked her before she put her there at dinner time, she has a colostomy bag. The nurse says no why would I and I said so this doesn’t happen because I don’t believe this just happened in 30 minutes. My mother in law is there for therapy due to a stroke in November. So I go to talk to a supervisor. That nurse didn’t know that I was standing there when she was talking to another staff member. She said they want me to give one on one care but that’s not my job, I can’t hear the other staff member but she continues griping and says, that woman is in her 70’s almost 80, she’s a grown woman that can be left alone. And she continues, if they want to treat her like a 2 year old they should put her in a daycare. Then she says the only reason she’s here is cause that family doesn’t want to have to deal with her. I am still so upset about what I heard and I let the director know. She’s there for therapy but how can families trust a place with a nurse with that attitude. Now we find out yesterday that she has COVID and we can visit for 10 days. I’m worried and scared for her

subpopgirl

My mom has been at Park Manor for about two months. We have have been very pleasantly surprised by the overall quality of care and cleanliness. Mom has never been in a facility before and we were expecting the worst. But two friends of mine had their mom's there long term, and were pleased so we chose it based on their experience. The home is always very clean, nice low lighting, and what impressed me most was that ANY TIME I call, I get her immediate caretaker on the line and they almost always are able to answer my question, or get the answer, or begin the process to make changes I request. They noticed peculiarities about my mom that they'd only have noticed if they were spending a lot of time with her, so that impressed us. They've discovered medical issues I didn't realize she had and took fairly quick action to remedy. It is not perfect, as with anything, but we have a sense of peace knowing she has pretty competent round the clock care by trained staff - something we could not do at home. I have actually been brought to tears by the little acts of kindness that various employees have extended to her. So though while no place is ideal, I feel Park Manor definitely makes an effort to provide the best care, and we are satisfied with her care. Just monitor your relative and don't hesitate to bring up problems issues right away!

MimiP23

This place is a joke . There is no security or structure. My mother is in for rehab on a leg break, yet gets constantly ignored. She is not mobile they leave her in her diaper for hours . Mind you the first day I walked in and asked for directions to her room the CNA that was supposed to be tending to her was playing on her phone when I asked for my mother. So I go to my moms room and she like I've been waiting 2hrs for them to come change me unacceptable the girl proceeds to tell me it was just a few minutes, when I clearly saw that she was in no hurry to tend her when I got here. Also mother just had surgery they take forever to get her meds to her. I have no idea what I'm supposed to about getting her seen by a Dr. because apparently no one knows a thing about communication. I asked the nurse about a care plan and all she did was pawn me on the therapist. I'm so frustrated. If you love your family don't bring them here.

quiet but attentive daughter

My mother was at Park Manor for a short time after a lengthy hospital stay for physical therapy and to rebuild some strength after being intubated for some time while in the hospital. I am giving an average mark only because between myself, my husband and our daughter, as well as a very close family friend, one of us was there pretty much at least 3 or 4 times daily and those times were sporadic and we were not there all at one time together. The staff never knew who was going to be there or at what time, so they could never grow complacent or show a lack of care when it came to caring or kindness to my mother or her room mate, whom we came to love as well. I do not feel as if medications were given out in a timely manner, I do not feel as if physical therapy was initiated as quickly as it should have been, mom's insurance paid for 21 days that should have included physical therapy immediately. That did not happen, and it took a few questions and diligent persistence from me to get that going. It was not that mom was not willing or able,she just needed assistance in doing so. The delay in physical therapy caused a delay in mom becoming strong enough to home, which after the 21 days became a "cash pay price" from the family, which we were happy to pay , we just needed mom to be strong enough to maneuver through the house alone. There was one morning that my mom called and said that breakfast was going to be delayed as the "support staff" meaning the cooking and laundry employees did not show up at all, and the administrators were having to "scramble to prepare breakfast." I was on my way to here anyway and asked if i could bring her breakfast to her. My mom said no, just please bring coffee. My question is how does it happen or is it allowed to happen that you can have a large portion of your staff simply not show up? There must have been an issue, and and explanation was definately warranted, but none was ever offered to the patients or their families. I can say that if you have the ability to be hands on with the care that is given here, then it is okay, if not, I would say be sure to research all of your options before choosing this facility.

unclean

I was a patient at this God forsaken place My daugjter rhought rhia waa a good place. Not at all. I was inkured, and waa her for rehab. The day nurses were ol, but after the director of nurses left, you saw nurses sotto g at the desk with their feet propped up on the desk and the charge nurse, hardly ever got up from the desk. The aids In the evening took their time answering lights. And the hallways sealed of urine.. aids also used the patients bathrooms of the patients at night. I saw a patient pulling her urine soaked sheets off of tbe bed, because no one came to help her. So before you put yohr relative in park manor nh memkrisl southeast hospital, think more than twice