Hollymead

Tessa06

Buyer Beware – Don’t be fooled by pretty picture We placed our mom in here with the high hopes she would be well cared for. The admissions department says all the right things when you are blinded by the emotions of an ill parent. We were overwhelmed how our mother took a real turn for the worse, and the hospital was basically throwing us out and had less than 24 hours to find a place to bring her. Hollymead provided us with a very manicured room that she would move into (Our mothers room l...

Provider Response

Lyn Bood

I would not recommend this facility for anyone. The staff was either unresponsive or condescending. They sent my frail, elderly mother to a doctor’s appt in nothing but a hospital gown and socks. They didn’t even brush her hair. It was a totally degrading experience for my mom. We finally got her out of there and into a caring facility. Don’t rely on Medicare ratings alone. Talk to people in the area. We’ve since heard from several professionals that Hollymead consistently gets complaints.

Provider Response

Alf0504

My husband has lived at Hollymead since DEC 2020 and I have found the staff all very nice and helpful. They take great care of him they really seem to care for him. I have gotten to know quite a few of the staff, aids and nurses and very are very nice. It was a rough year for everyone with COVID but they kept me well informed on what was going on with him. I get very good and fast responses to any questions. It took some getting used to the food but I understand it has to be bland for their ...

Provider Response

daughter or abused patient

I made the mistake of not researching enough. My 91 year old mother had a stroke and was released from Denton Medical City on November 10th. From the moment my mother arrived, her care was beyond awful. as covid rules only allow sparse visits, I visited on November 11th. I arrived at 1130 and her breakfast was in a container sitting across the room. My mother is paralyzed on one side, blind in one eye, and cannot speak due to the stroke. I was there when lunch was served and she was starvi...

Provider Response

SherilynF

If I could give them zero stars, I would. My 89yo dad was here for rehab in January/February 2020. He had Parkinson's and a brain bleed from a fall, and either I or an independent paid caregiver was with him at all times, 24/7. I was with him 4-5 hours every morning, so I was there a lot. We had been told the nursing was bad but the PT was good, so we took a chance. the PT was good...the nursing was horrific and dangerous. It took three days to get his medication straight when he transferred...

RayMoan

The Hollymead experience was a nightmare to say the least. The facility is nice but do not let that fact fool you. In general the limited and inadequate staff is horrible. My 92 year old father was there after a hospital stay for blood clots but Never again would I go there or suggest anyone to go there. Horrible, unclean, unskilled, understaffed. Think One Flew Over The Cuckoos Nest.

Provider Response

ddspanky

It has taken me 4 months to write this review and I am sorry for anyone who has placed a loved one in this facility. My husband was at Holly Mead for 4 days for rehab after a hospital stay. His care was non existent. The staff disrespectful. It is too painful for me to go in to details but I will give you a few example. My husband was never alone either me or my son was with him 24 hours a day for the 4 days he was there. The night before my husband was rushed to the hospital I went to ge...

Provider Response

Ms. O

My husband was a patient in this facility, some of the staff go the extra mile but some are disrespectful. They snoop around your room when you are not there violating your privacy right and removing things without your knowledge. They are understaff and care is not rendered to patient on time, medications not giving on time, when you press the call button/bell it takes hours before anyone will come to your aid. You really need to stay with your family to help out if not care will not be adminis...

john672

Hollymead is a good facility.my friend enjoyed her stayed in this facily.very clean and neat.My friend was welcome by a unit manager max,he did a great job by explaining everything in a nice way,at the same time assisting my friend with his needs.such a wonderful nurse,respectful,polite and very considerate of other people,flexible,attention to detail and demonstrate a lot of solving skills. I will recommend hollymead to anyone looking for a good facility for his/her love ones.Great staffs fro...

Provider Response

nathan123

Let me be clear; everyone was nice. However the care my mother received I believe contributed to her complications. She went there for a fall/fracture hip. She had dementia, I wish now in hind sight I would have gotten a sitter with her during the day. I found her wet on more than one occasion, found her crying for help due to pain, found her in the bed most of the time in her clothes and she developed a pressure wound stage 4 which was extremely painful. My 85 year old mother passed away d...

Provider Response

LuDog

This is by far the WORST facility in the greater DFW area. My mother was admitted after a fall and shoulder replacement. They nurses barely stopped by to take care of her. The room was full of trash consistently. Then to top it off, they left her in the shower alone for over an hour. She was removed immediately after she was sent BACK to the hospital due to the lack of care. Then they have the nerve to send me a bill for a "bed fee." If you want your parents or loved one to receive decent car...

Provider Response

zimmerjone

Hollymead is an excellent facility.The staffs are so nice.700 hall is a very good hall.Nurse max is such a caring and nice guys.my grandma told me he was the best.my grandma enjoyed her stayed in this facility.my grandma was treated with respect and dignity.staffs are very friendly.physical therapist and occupational therapist are also a nice team.when we got discharged this nurse max assisted us to the car with our belongs and helped transferred my grandma into the car so nice of him.i strongly...

Provider Response

wickermarcia

This facility is a good place to be.my dad enjoy the care there.my dad was on 700 hall.This little nurse name(MAX) is so awesome.max leaves the values of loyalty,honor,respect,integrity ,very caring and treat residents with dignity.when he is around I am very confirm my dad will have everything done right.every residents talk about max.he dances on the hall and makes them laugh.always look for a solution when there is a problem.excellent care at this place.the therapist are also very nice to pa...

cackyb

I have a friend in this facility, and I am distressed at the care (?) she is receiving. They wake her at 3 to 4 a.m. to change sheets on her bed. I have tried to reach her repeatedly today, and they don't even answer their own telephone. This is appalling.

CANTEXCC IS AWEFUL

If I could rate Hollymead any lower, I would. When we had our mother transferred to Hollymead of Flower Mound from the hospital for physical therapy, we were told by the Administrator that the staff ran "lean". Little did we know that meant that our mother would be left unattended for basic needs such as going to the potty for hours. The PA/doctor notes were incomplete for up to 12 days, and therefore the doctor group had no clue of her physical status. Friends and family visited her daily,...

gero

hollymead is an excellent facility with social amenities,dinning room is very nice.facility very clean,rooms very equipped like they are hotel rooms.great team work.my dad was on 700 hall.Good nursing staffs especially this little nurse name MAX,he is such a great nurse.he took special care for my dad.he is just so special.words can not explain.I highly recommend to anybody who is looking for a great place to go to hollymead,

bro5619

This facility is very nice. My mother was here for a short time. The nurses were very friendly and helpful for us. The admissions team was a great help getting mother situated. The administrator was friendly and made himself available to us and mother for any questions or concerns. She enjoyed the food and said that someone would come by to take her order, so it felt more like room service at a hotel than what you might expect from a nursing home.

Anonymous121515850

My mom was in Hollymead before she passed. The service was very good, and it was very clean and well-maintained. The only problem we had was that we were very disappointed regarding the assistance of the doctors at the end. The resident doctor or the one who was supposed to sign her death certificate, used an abbreviation. It was already a week after mom was in the funeral home, and they didn’t cremate her because of that. They called several times regarding the death certificate, and that to us...

Sheila J1

My father is in skilled nursing at Hollymead since the middle of September, and it's wonderful. Everybody has been very nice to him. It's very clean and well taken care of. They have outside gardens, a beauty/barber shop, and a little gift shop. They don't have a lot of activities, but they just hired a new activities director. Services include medications, labs, and wound care. The staff has been very nice. It's newer and a lot prettier, and the rooms were a lot nicer.

Dawn30

We already got my mother in at Hollymead. I've been very happy with them. It is a very good facility. We chose it because they're very nicely decorated and very clean, the staff was very friendly, and it just gave me a good feeling that it was more like my mom's home. Hollymead is more expensive, but it is well worth it. The facility is well kept and clean. The staff is really good to the people there. It is just a really nice place. It is almost like a spa instead of an old person's home.

Anonymous106435450

Hollymead was a new facility. It just opened in September. The facility was great with all the new and fancy paint and carpets. If someone needs good rehab, it is the place to go. The rehab people were excellent. Their price was extremely high. It was very expensive, but it was a great facility. Their food was good. The rooms and apartments were as good as you can expect.