Golden Acres Living And Rehabilitation Center

dena.c

My mother was admitted to this rehab/ nursing facility on a Friday night, my mother’s and ours worst fear came true ; when the first few hours that she was there two nurses came into her room; my mom was trying to go to the bathroom and they said to where do you think your going? My mom preceded to tell them she wanted to go to the bathroom, they ignored her request and started to put my mom’s legs back on to the bed . My mom’s legs and feet are And are very delicate. My mom told the two nurses to be careful and to move her legs and feet only touching her heal; they ignored her again and did as they pleased. My mom told them that she was not in there because of mental illness that she was there only for physical therapy. They mocked her by saying who do you think you are; and what you think you are a princess. They also pinched her with s twist and said to her, what are you going to do about it, they said that to her twice. So when we came to see my mom the very next day. And found out all of this and that she was in the the visitors area totally soiled and no pamper or pull up. My mom was also bleeding from one of her legs, she is diabetic and when I mentioned to the nurses they took over 45 minutes to clean and wrap my mother’s leg. After I had to keep asking were they going to take care of this matter. After the nurse just trying to defend their actions, and let’s not forget to mention that my mom was suppose to be on a CPap over night and when she would nap, she was not ever put on that. So Because of that my mother was takin to the emergency again! And was placed in ICU because her carbon dioxide was way to high. My mother was just last night removed from ICU to a regular room she is still in the hospital because of all this. So never take a love one to Southern acres. On 2525 Centerville in Dallas tx this all happened this past week

Gloria

Golden Acres Living And Rehabilitation Center was pleasant and clean. The staff was informative and I talked to the director of admissions about what is involved, the private room, who the doctor would be, and transportation to and from the doctors' visits. They had planned activities and activities open to visitors where you can take part in. They had a beauty shop and volunteers to do things with them.

Extremely disappointed

Please do not be taken in by the appearance of this facility. I sadly was and it turned to be a nightmare. I thought the facility was very attractive did not have a 'nursing home odor' the people were very friendly and nice so I thought it was a wonderful place. To make a very long story short my husbands 97-year-old grandmother was there for 30 days she was not showered she was not given her physical therapy we were charged a large amount of money and found out from Medicare that we should not have been charged anything because they covered expenses along with her secondary insurance. They lost her clothes, they moved her room that we had specifically picked for therapeutic reasons, they put her in a diaper without asking or telling us ( at 97 she is extremely independent and goes to the restroom alone there was no need for a diaper) when we brought her home the diaper was dirty and she had dried feces on her back she was given medication that I specifically signed a form not to give her being her medical power of attorney it was a drug to basically keep her sleeping. Patients yelled from their rooms for help while nurses aids stood around visiting. Patients and diapers were not changed so that when they urinated it went all over the floor and I had to go find someone to clean it up. Other patients would ask my husband and myself for assistance because nurses and nurses aids were not helpful in meeting their needs. A head nurse was actually asleep sitting at the computer when my husband and I attempted to alert someone there was no one to alert the receptionist had no idea of who to contact so no one was contacted until Monday when I went back. The physician they're treated my grandmother without having results from an x-ray that was taken however no one could find it for a week. The physician was rude and dismissive and told me to speak to a nurse however the nurse did not diagnose her or write her prescription for an inaccurate diagnosis. I spoke to social worker many times I spoke to a psychologist which was actually trying to be very helpful I spoke to the physical therapy department three times I spoke to a gentleman after leaving a message for the new administrator and was told that I would be contacted within a couple of days it has now been 2 to 3 weeks and I have still not heard a word from them. Her clothes are still missing no one has bothered to contact me about any of the issues that we had which is extremely sad. I would think that as an administrator especially a new one you would want to address the concerns of people patients families so that you can correct issues for future families so that they don't go through the same turmoil . My husband's grandmother is doing well in a different facility chosen by a doctor is not in a diaper use of the facility completely on her own using her cane to get around . Please keep looking you do not want to go through the same things that we went through or that we saw other patients going through it was extremely sad.

Claudia21

Golden Acres was a very pleasant-looking place with very nice, accomodating people. I only saw the dining area, and they were preparing for their Christmas program, which looked very nice. I did not see any of the rooms, and they said that they were going to have a room available for me to see, but I knew that they were too expensive for me.

123b

Please do not consider this facility for your loved one. When we first placed our loved one here it was a nice caring place. Now it is just a place for people to go to work and go home. They care nothing for the people who live there and it is grossly understaffed. The desk where the buzzer rings for assistance is left with no one there to answer the calls. These nursing stations should never be left unassisted. I know that sometimes it takes 45 minutes for a call for to be answered. I agree completely with the person who complained of the sunroom being turned into a rehab room. The residents who loved to go there and look outside or have lunch with their loved ones were left with nothing. The residents got a petition together about losing this room and they were told it would do them no good. They sat outside in the heat this summer because they had no place else to go besides sit in their rooms. It would crack the face of most of the employees if they had to smile or speak. I could write a novel, but please don't be deceived. My loved one told me I had no idea what went on there. Sometimes I would ask the person who brought the food trays what the food was because you can't tell by looking and they didn't know either. Pretty sad isn't it?

joanie78

UNFORTUNATELY GOLDEN ACRES IS NO LONGER JEWISH. THENEW OWNERS HAVE DONE AWAY WITH THLOVELY SUNROOM BY THE RECEPTIONISTS DESK AND TURNED IT INTO A REHABILITATION ROOM WITH ALL GLASS WINDOWS.THE SUN BRINGS IN TREMENDOUS HEAT AND THE DISTRACTION OF PEOPLE WALKING BY THE GLASS ENCLOSURE IS BOTH CONFUSING AND DISTRACTING TO THE PATIENTS. THE COUNTRY STORE WASALOVELY PLACE TOMET AND RUN BY A CARING, WONDERFUL LADY, ELLIE RODRIQUEZ, AND IT TOO IS GONE. THERE IS NO PLACE FOR FRIENDS, FAMILY, AND RESIDENTS TO GATHER. THE FOOD HASGOTTEN TERRIBLE-REAL MYSTERY MEAT. MOST OF THE AIDES ARE RUDE, MEAN, AND DISREPECTFUL ALONG WITH SOME NURSES THE WEEKENDS ARE REALLY MISERABLE AS PATIENTS ARE LEFT IN BED WHO SHOULD BE GOTTEN UP. ON WEEKENDS A PREGNANT AIDE HAS BEEN WORKING BY HERSLEF ON THE FLOOR AND CAN'T BEND OR LIFT. SHE WENT TO USE THE LIFT ON A PATIENT, WHO IS NOT TO USE IT, AND NO NE WOULD HELP HER. THE NEXT DAY SUNDAY SHE FINISHED WITH A PATIENT AT 7;30AM AND WAS IN LABOR AT 8AMTHE BUG INFESTATION IS TERRIBLE,