Sagebrook Nursing and Rehabilitation

Jerry

My wife is in Sagebrook Nursing and Rehabilitation right now. Our experience has been mostly positive. There have been some communication issues between staff members, but individually the staff people, with one exception, have been very good. Some particular ones have been excellent with her. She's not taking advantage of most of the facility because she's been bedridden the entire time. The cleanliness and upkeep are generally quite good. They have occupational therapy and physical therapy. They come by once a day and work with her for about half an hour and have taught me what to do to do more physical therapy when they're not there. I think they're excellent for that. Finally, two days ago, we began to make some real progress. It was very worrisome for a while, but we're making some progress now. The physical therapy people have been excellent. The food has not been great. First of all, we had an issue with getting her a low-sodium diet. We ended up talking to about 4 different people over several days to get them to finally put her on a low-sodium diet. There's nothing really unhealthy about it. It's just not tasty.

sagebrook

My wife was in Sagebrook for 8 months. The staff was always friendly and helpful. One aid stood out (LIZ). The food was good most of the time. I have no complaints about anything. I was happy with the care and attention given to my wife.

Neva Friedrich

Just to let you know that most everything was good a Sagebrook. but I want to let you know that Vivian was the BEST. I came in from the hospital on Friday and Saturday and Sunday I had no pain medication and I cried most of each night because I was in pain from my surgery. Nurses said they could do nothing without a Dr. telling them to do so. So, they called no one and I was left to just live thought it. When Vivian was my nurse, she did what she could do to help me feel better. Always came in to check on me even after I was finally on pain killing Meds. Most of the nurses were good, but Vivian was just the best. Didn't take a long time with me because of all her other patients, but just enough time to see I was Ok. Neva Friedrich

DC

My father left the hospital and went to Sagebrook Health Center. He was in rehab just short of two weeks, and then he was transferred to a regular room. Additionally, he was put on hospice there, and he passed away there. I'm an RN, so I completely understand many of the aspects of staffing, what's available, and what's not available. Dad was pretty confused and a little bit disoriented when he was transferred there. They asked us to come up and stay with him, which was a big personal burden for my husband and me. We were going up and spending nights in a straight-back chair with our loved one, who was asleep in bed the whole time I was there. It was really difficult during that almost two weeks that he was in Sagebrook. I understand their statement to me that they do not have the staff in the rehab unit for each person to care for one single, individual patient, but they don't have staff at night, period. I'm talking from 10:00 pm until 6:00 am, and they had one MA on that unit for twenty-four rooms, maybe. If you have a disoriented family member, that's not probably the place they should go at all. The staff was lovely to us, and they were very nice to him, except the first night that he was there. I received a 4:00 am phone call from a frantic RN who was just going crazy over the phone. I said, "What do you want me to do? You told me that I have to get a negative COVID test, then I have to wait so many hours to get placed on the schedule so that I can come in and see Dad. Do you want me to come? Can you break the rules? What do you want me to do? Because I'm happy to come if you want me to come." She never said, "Yes, come and see if you can calm him down," that very first night. I was there the next evening because the director of nurses called and said, "We just don't have the staff to manage him at night." They truly don't have the staff. It was a little horrifying. I would not have minded staying with dad so much if the accommodations had been better, but they put family members in a straight-back chair and say, "You have to stay in here in a plastic gown with gloves, a face mask, and a shield, sitting in that chair for the next eight hours." It was not good. They didn't do everything wrong, but I think they could've done some things better. They're certainly not a place for memory care. It was like two weeks there that I did not get to see him, but it was a noticeable degradation for him. You pretty much have to be a functioning adult, and they don't even have showers in the bathroom. They have a shower in the hallway. At least the two rooms that Dad was in did not have showers in the bathrooms. I don't know if that's the way it is up and down all the other hallways because he was on the rehab hallway all except for one night when he was in hospice. None of the bathrooms had showers. I don't want to be terribly critical because as a nurse I know people can be short staffed. I was told by the DON that they were short staffed, but they never got additional staffing the whole time we were there for the two weeks, so it's not like somebody was on vacation.

Doris

My mother is in Sagebrook Health Center for rehab. She said she was enjoying it, that everybody was really nice, the people were really nice and more patient to her. The staff is really nice. They've been really nice to her and very informative in keeping me up-to-date with issues and day-to-day activities that she participates in.

shelly A

My mother was at Sagebrook both as a rehab patient and as a long term resident for over seven years. When she came for rehab she still was a vital person. She got excellent rehab and in less than two weeks she and I walked out of the facility. She was strong and so much better than when she arrived. Soon after that she came back and remained there for over seven years. My mother had advanced dementia and was well cared for and shown love the entire time. In all those year, when I came to visit her I was always greeted by staff, had my questions answered, and always knew they were taking care of her. I don't recall ever having a negative interaction with any of the staff. The journey through dementia with a loved one is a long and cruel one for both the person and their family. As we have read, it is the long goodbye. It gave me great comfort as I went on with my life and full time work all those years to know that she was well cared for and I would always know when she needed something. I would recommend this facility to anyone for both rehab care and long term care of a precious loved one.