Cedar Hill Healthcare Center

Ginger357

There is not enough staff to patient ratio. It appears to be a big turnover with staff. They use a lot of contract employees', that really seems like only interested in a check. The pictures and statements on the website, is not true at all. There is not a television in every room; you have to supply one and the furniture you see online is not in the rooms. Patients be walking and sitting with their clothes soiled of both urine and feces. From what I saw, the staff would look dead at them and do nothing unless someone says something. The contract employees that I saw so far are mean to the patients. Some of the full time nurses and CNA's are really caring. I had the opportunity to walk through the whole facility and they need a better cleaning crew. One side smells like urine and everything else, as soon as, you walk down the hallway. I saw roaches, and the floors need to better cleaned. If you use this facility please put a camera on their side of the room. Oh, for what the State and owner makes from medical insurance, medicaid, and medicare, what State takes, and those paying out of pocket the facility is very outdated, tore up old furniture and nothing matches. I should not have to supply furniture just to have something to sit on and put clothes in. The food seems excellent that they are served and some of the activities. The day I went they were having activities, but it appears they don't try to have everybody participate, especially on the lock side try to do much of anything. When I inquired, I was told if they have the staff to watch them. I understand this is not an easy occupation, but the patients should all be treated as if they are one of their family members. I even heard staff say they take almost anybody at that facility. I visited others and they just don't take all kind of patients to make a buck. The facility grounds a pleasing to the eyes, with something to do in the courtyards, but not this place. Well long story short. We removed out loved one.

Kathlene724655

Cedar Hill Healthcare Center was awful. It smelled like urine when you first walked in, and there was no curb appeal. The lady who gave me the tour was very nice, but the place was drab-looking, and there was nothing to bring you in to the building, like flowers or greenery in front of the building. Curb appeal means a lot, and there was no curb appeal. It's $2000 a month, but for what?

subject

I have had a family member there for a while and it has been realy frustrating with some of the staff, when you need their assistance, they tend too make a lot of reasons or excuses when you ask for their help. The nurses don't like too assist, they want the cna's to come and help,when they are sitting there. And then it takes sometimes over 30 minutes or longer for some one too come and help. You constantly have too repeat the needs of your love ones, they act as if you have a problem when you come and ask them for help. The weekend staff is extremely lazy, they don't too help feed the residents that need to be feed. They sit and watch and gossip instead of trying too feed them. They don't want too get your love one up when you come too visit if they are in the bed, after you have come too visit. don't know their care plan.