The Madison on Marsh

charlie 1

Do not and I repeat do not put your loved one here if you care for them. This was a nightmare of a experience. No one will return your call or inform you of what is happening with your loved one.

Provider Response

lacalm

The staff here treated me wonderful. They made staying there less stressful. The food I loved and it was peaceful and clean.

donnarichards

Do not put your loved one here. The Administrative staff is horrible! Because we live on the other side of the country, a social worker was assigned to her when she needed to go to the hospital. They recommended Madison and told us they would be able to follow her can since we are out of state. We never heard from the Social Worker again. You can never speak to anyone when you call at Madison because they are always "in a meeting." We had our relative there for over a year and were advise...

Provider Response

rehab experience

My mother was in rehab at Madison on Marsh. What a frustrating experience! Communication was either non-existent or misleading. Discharge was a nightmare: disorganized, chaotic, lacking or incorrect information, and included a breakdown in communication with no customer service. We will not consider using this facility again and will not recommend it.

MJackson

Both my grandmother and a good friend were there- The staff has always been so incredibly nice and caring.

Ivannia

My 82 years old Mother was in this facility for 2 weeks and she almost got kill in this place. The first day she was transferred , she has to suffered all night with pain after surgery because no medication was giving to her till next morning when I walked in and asked for it, because she did have a prescription from her surgeon . A few days after she started hallucinating about everything, developing also a cold and cough. However nothing was prescribed until I asked 3 days after she was coug...

Woodrow Call

Three months ago my mother was admitted to Madison on Marsh following abdominal surgery. High praises for all involved with my mom's care. Rehab was fantastic. At first our family thought it would be good idea to hire a sitter. But after seeing that all her needs were being met, the worries of her feeling alone and scared quickly subsided. Pain management, quick response time by all nursing staff for just about everything was what my mom recieved. I do not base my decisions from reviews on any ...

Vanessa Grierson

My grandfather was recently at the Madison on Marsh. He was in the need of rehab after surgery. I was reading the reviews and I went through the same experience when it comes to the medication. I was with him when he admitted, he was in pain and his medications were not in the facility yet. The nurse pointed out a "patient expectation" sheet on his nightstand explaining the whole transfer/admission process, it explains that legally the facility can't order the medications until patient is actua...

Lola424

My parent went to the Madison on Marsh for therapy after surgery and what a nightmare! The Staff is completely inept to giving anyone care. They left my parent in their soiled clothes for more than 8 hours and never once admitted that they knew anything was wrong. THIS IS THE WORST PLACE YOU COULD PUT YOUR LOVED ONE IN!!!!!!!!! I WOULD RATHER DIE THAN STAY AT THIS FACILITY. THE HEALTHBOARD IS CONSTANTLY VISITING THEM WITH REPORTS FROM RESIDENCES AND THEIR FAMILIES. STAY FAR AWAY FROM THIS ...

Kathryn18

My father went to Madison on Marsh to recuperate on a broken ankle, and they tried to let him walk on that broken ankle even if he’s not ready yet. They locked him and won’t allow him to go outside at all.

Akinsh

My mom was at the center for about a month for rehab. Although the facility looks nice, do you care my mother received was horrific! Like many of the residents there she was unable to walk in care for her own bathroom needs and was left in soiled clothes and diapers on a regular basis for the entire day. It seems that you have to act like a fool and scream over and over to get one too right now that it seems that you have to act like a fool and scream over and over to get anyone to acknowle...

Mother's Son

Not impressed !! My mother stayed at this place for a short while after a hospital stay. She was in need of a place to do physical therapy/rehabilitation. The Madison was convenient geographically and most importantly "in network" for her insurance provider. They advertise physical therapy, and do some, but their focus is obviously on long term care not on rehabilitation for patients intending to return home. After my mother staying there for a little over a week it was obvious her condition was...

dachshund

i had fallen and fractured my shoulder and a compression fracture in my back of course the pain was incredible but as i was getting the meds i needed i was able to be somewhat more comfortable. the hospital called Madison and told them i was coming and what meds i would need. taken by ambulance and when i arrived there were no meds to help me and no doctor for a prescription. the pain was so bad, my family decided i should go back to the hospital. they called an ambulance service and i wen...

Caring 7507

My stepfather was in The Madison on Marsh because he was sick and they offered 24/7 care. They offered everything and it was a really nice place. I was satisfied with the care and service they have given.

pamlang

I go to this facility twice a week and play games with 5 or 6 of the residence I really enjoy them and they me. the facility is always very nice and accommodating to me.

Jack-1

The building is beautiful, but I became concerned when i was told to look at past inspections: Specifically QRS scores that the state posts. I looked at the cantex website, which took me to the Madison scores which were horrible. They received two Level 4 citations, which i bleieve are the worst ratings a building could get.