Arlington Vlla Retirement Community

MViveiros6

***BEWARE***IF YOU LOVE YOUR FAMILY MEMBERS, DO NOT SEND THEM HERE*** My mother was transfered to this rehabilitation center from Mid Cities Fort worth hospital as she was recovering from pneumonia but still having difficulty breathing. We were very concerned from the beginning regarding their Covid-19 practices due to her also being a cancer patient and reached out to them prior but with good response. Upon arriving, my mother was transported to a room and left for three hours without anybody checking on her. Her "help" button did not work and may have needed battery replacement. The entire time she could hear screaming and crying coming from multiple patients throughout the clinic. An elderly lady in the room next to her had fell and not only pushed the panic alarm, but was also screaming for help. It took a little over an hour for anybody to go check on the elderly lady. The "employees" spent 45 minutes cleaning up her scrapes and told her, "we will be back to check on you tomorrow." The elderly lady began to scream telling them she is in pain and she feels that she may have broken her ribs. The employees continued to just tell her they will check on her tomorrow. Finally an "employee" serving dinner noticed my mother in the room and asked if she had eaten. When she replied no, the lady then walked into a room next to her and grabbed a food plate that belonged to another patient which did not eat their own food, however, the grilled cheese and oatmeal was cold from sitting out in their room. After she reached out to us, and we made a complaint with the front desk, an "employee" made their rounds to check on her (remember she is here for having complications breathing) They offered her a new plate which my mother responded she would rather them check on the poor lady next door that is screaming in agony and was refused additional help. Immediately they entered the ladies room and informed her they will call an ambulance to transfer her for x-rays at the hospital. At this time my mother called us again to demand us take her out of this place. My father immediately rushed to the unit to have her released, yet she was not even registered in the system yet (after 4 hours). While he was sitting outside for 45 minutes as they tried to harass my mother into staying, he met another lady outside who was experiencing the same outcome from her daughter who was 31 and suffering from spinal cancer. This poor lady who suffers from immobility was in this rehabilitation center for 1.5 hours without a single person checking on her. This place should be shut down immediately- it is an old, dirty place that anybody who cares for their family should never keep them there! We will be reporting to anyone that will listen. SAVE YOUR LOVED ONES AND GET THEM OUT!!!!

Elaine

I was in rehab over at Gateway Post-Acute Care at Arlington Villa for a month, and it's wonderful. The other side is for assisted living and retirement, which was not that great. The rehab is in a newer area and it's good. The rooms are nice, clean, and just great. It's strictly for post-acute care. They're single rooms. The physical therapy gym is there. You just stay there and it's like being in a hospital except it's not a hospital. They have nurses and you get all your medicine. The staff and the services were excellent. The whole experience was excellent. Everybody's so nice, even the office workers. They speak walking down the hall. The rooms were bright. They've got a little window where you can get fresh air, but they've got big windows as well. It's like a hospital room, only it's bigger. You get a huge bathroom and you can take your wheelchair in. The staff, the nurses, and the aides were wonderful and they did their job. There was a little dining area, but I always ate and stayed in my room. The food was the least impressive part of it. It was not delicious, it wasn't done by a chef, but it was OK. It was down to earth food. I certainly enjoyed the rehab gym. They've got equipment and the therapists were wonderful. They have OT, physical therapy, speech therapy, and memory therapy, all of which were really nice. It was all new where I was, but the other side (Arlington Villa), was old. I went to church at a chapel over on the other side, and I would not want to stay there. I would recommend Gateway to anyone.

MAW2

My mother has been there since Monday, 4/3/17 and my sisters and I were ready to move her out the next day. The nurse was unclear about her medications even though my sister gave her explicit instructions. One of the drawers is missing a glide, is unusable and we asked to have it fixed or replaced. Today is 4/9/17 and it has yet to be fixed. The electrical plug on her side was not working and it took them two days to repair it, and add a blind wand to the blinds. Her room is the only one that doesn't have a half wall on the patio. She has an alarm that goes off when she gets out of bed. She got up yesterday, the alarm went off and no one ever came. My other sister visited today and said the floor was filthy - plastic wrappers, Kleenex and a dirty sheet on the floor. Today her cell phone is missing. Phone calls to the facility are never returned either. How this facility got a 4 star rating is beyond us, more like a one star rating.. We are looking to move her ASAP.

bhh522

I called twice to this facility and never received the courtesy of a call back. I guess they are 100% full and just don't care. How incredibly rude! Makes me wonder what their facility is like. Needless to say, I took my business elsewhere!!

Susan107609850

From the hospital, they put my stepmother in Arlington Villa. It was clean, but I wouldn't want to live there. She was in a room with another person, and it was like a bad hotel. Individually, one or two people were really nice -- and I would say they were fine -- but as a whole, they kind of just didn't really seem to care. They were just kind of busy doing other things. Like on the first night she was there, she could have rolled off her bed -- and she is a fall risk -- so my dad slept up there on a chair to make sure that she didn't fall. When I came on the second day, I insisted that they get rails to go on her bed, and it took them two hours to do that. They didn't seem understaffed. There were quite a few people sitting around, chatting with each other. When I finally tracked someone down, they were able to go and get the staff to come in. And the man who came and put it in seemed efficient and nice, and he did it. They just lacked the commitment. But two or three other ladies -- the nurses or aides that came in -- they were just wonderful. They would brush her hair, talk to her, and try to feed her. I didn't know if they were new and just hadn't gotten complacent yet or what, but I wouldn't want to be there. They seem to be full, and I know they've been there for a long time, so I think they must be doing OK. I heard from another person -- whose uncle had gone there and was completely bedridden -- that he's now up, walking around, and functioning, so I know they do a good job. But in her instance, she said no, she wouldn't want to do it, so they let her go.