TerraBella Spartanburg

Phyllis

My sister is a resident of The Waterford at Dillon Pointe and so far it's working well. She has a very nice room. She went in initially as assisted living, and we're going to wait until she gets moved to memory care. And they accommodated that. Initially she had a roommate, but she was able to get a private room. She's doing very well in the private room, and they seem to be accommodating her needs. The staff members that I interacted with tend to be very caring, and they take the time to have a conversation with you. My sister has tried to manipulate them a little bit and they have worked with that in a professional way. The meals I have seen looks pretty good. They keep the place clean, and the maintenance man does a good job. I liked what they offered which is assisted living and memory care. And I like that it's a small community and not a huge one. Plus it's close to her doctor and the things that she needs.

D.S.560166

My mom is at The Waterford at Dillon Pointe, and she's getting some therapy and strength back. I have pros and cons about it, but Mom likes it. We had a resident sit at our lunch table the other day, and she and her family were asking Mom, "How long have you been staying there, and do you like it?" and Mom said, "Oh, they treat me like a queen." My problem is she basically has no short term memory, and she doesn't remember lunch, breakfast, and dinner. I'd say "Did you get your shower today Mom?" and she will say no, and I'm afraid that they'll say they're overworked. I wish there was a way that every couple of weeks, they could tell me that my mom refused her shower or have her hair washed all week because that's how she was in the house. But now she's in a facility that can sit her in a chair in the shower and get her cleaned up, and she needs that incontinence washed off of her every day or she's going to get infected, have bedsores, or diaper rash. They tell me she's on a one or two hour potty break, but every time I come, she soaks through her pants. I supplied them myself the bed pads that you use in the hospital with a note that says "Please put mattress protector before she lies down." It's little things like that. Also, Mom is like in a tomb when she's in her room, and her roommate has a queen-sized bed in there, so it's not easy getting around in the room since there's no space in the center like a normal companion room should have. You can't turn around in Mom's room, and she's only got a quarter of it, so I shouldn't be paying for half of it. You just want the best for your family. My mom likes the people there and kids with them. She's not really an outgoing person, but she's become one since she's been there. The administrator would hug her, and they care for their people. I would just want to see a list of what they actually do with her during the day.

Rose188000

The Waterford at Dillon Pointe was wonderful. The staff seemed very upbeat and caring. The place was airy and had a good vibe about it and a good atmosphere. They seemed like they kept people entertained with things going on and things to do. I was at a thank you dinner they had and talked to the lady in charge of the mental care facility, and they seemed to have a good program there. The people were kept very neat and very clean. Everyone looked well-groomed and well taken care of. I just think they had done a really good job.

Cecilia814483

I loved The Waterford at Dillon Pointe. I thought it was a really nice community. All of the residents loved the place. I was really impressed with the director, and all of the staff were really nice. I had lunch there and really liked it. I thought about touring other places but I would like to see my mom go here. Patrick helped me and told me what needed to get done as far as getting Mom prepared for assisted living. The rooms were very nice and spacious. I toured the entire facility, and I talked to almost all of the residents, and their families were extremely happy about the place. The facility was very nice and something that I think my mom would like to be in. I was really happy with it.

shelayne864

My mother has been a resident in the memory care unit of this facility for over two years. Unfortunately, she will need to be moved to a facility with skilled nursing care. We have developed relationships with the staff there, and it is very evident that they care about my mother. Since it is small, it feels much more like a family setting than an institution. We will be very sad to leave.

Cheryl110026250

The room was smaller, but it was clean. The people at Waterford were very friendly. The only thing I could suggest that they improve on is maybe the size of the rooms.

Caring107809250

My aunt stayed at Dillon Pointe. They were very kind, very caring, and very professional. They had menus where she could select from, and she had two or three choices for each meal. In the memory ward where she was, they had a small dining area where she would go and sit with other ladies and eat. The food looked good. She was only there for two weeks. They had bingo, and people came in and play other games with them. They would actually take some of the residents who were able to go out. They would take them shopping. She went out one day to a craft store, and she enjoyed that. I knew she made a necklace one day, and they painted her fingernails. They just gave her a lot of good attention. I couldn't tell you anything that they needed to improve on because they were 5+.