Summit Hills

E Bond

I was Leary about coming to summit Hills for care. I am pleasantly surprised by the care they provide. Nursing, therapy and CNA are great and tend to my every need. Carla the dietitian just left to make sure I was happy with the food and make any changes I needed. Laura the activity director comes by often to put a smile on my face . She brings puzzles and other things to entertain me. The community is clean and a beautiful place. If I was looking for a place to retire this would be my place of choice. I highly recommend Summit Hills.

Mary Richter

I moved into Summit Hills skilled community and i am very pleased with the care i am receiving. The staff are very helpful and care. I recommend Summit hills

Lee65

We moved my mother into Summit Hills Memory Care Unit a few months ago. We have been very happy with the care she is receiving. The staff have bent over backwards to make sure that both my mom and us kids are happy with this move. Everyone is so friendly and caring. COVID has made visitation a real challenge but Summit Hills has done everything possible to ensure we still get to visit with our loved one. It is never an easy thing to move a loved one into a facility but if you are considering it check out Summit.

I Bottone

I live in assisted living at summit hills and I think the staff are so nice. I love to walk and the community is beautiful!

Betty Ann Wright

I have lived at Summit Hills Independent living for a year now. I love Member services and the Wellness department. They are so helpful, kind and they care.

personable and professional

I moved into Summit Hills a few months ago and I feel this was the right move for me. I community is beautiful and the staff could not be nicer. Everyone is very personable and professional.

BP Thom

I moved into Summit Hills Assisted living in 2016. What prompted me to write an on line review is what they did for us on Veterans Day. I served my country and was in the Air Force. Summit Hills had an incredible service on November 11, 2020 and honored each of us who served. I was beyond proud and moved on this special Day.

Marsha RD

I have lived at Summit hills for almost 2 years and I am happy living here. The staff care, food is good and the community is clean and beautiful.

Barbara Corbin

I moved here 5 days ago and the therapy is great. The community is beautiful and the staff care. I am safe and happy here

Frank F

I have lived at Summit Hills for a little over a year and I am very happy. The people here are very nice and friendly . The meals are good and I have everything I need.

S Dale

I have lived at Summit Hills Assisted living for over a year now and I love it. I feel very safe and taken care of. It is so nice not have to worry about cooking, cleaning and taking care of the yard. The people are great and the staff really care. What a wonderful place to retire.

N Smith

My husband and I moved to Summit Hills Independent Living 6 years ago. AMy husband passed away 4 years ago and I loved Summit Hills so much I moved into Assisted Living. I have become good friends with so many of the residents. Staff are very caring and they truly want what is best for me. I like that dining has many choices for us and we can pick what we want to eat. The activities are so fun and they do a lot of exciting and interesting things. Housekeeping is fantastic. They not only do a great job but the care and always speak to me. Moving to Summit was a greet decision for my husband and I and I could not be happier living here.

Charlie Tulloh

We moved to Summit Hills five years ago and are very happy that we did-moving is never easy, but it was worth the effort. We are very pleased with our cottage, it has a great floor plan with good traffic flow. The buildings and grounds are well maintained inside and out. The wellness and social activities are outstanding. Great creative wellness leadership with good classes on land and in the water. Social activities provide interesting, informative and fun opportunities. Good food in the Bistro and Dining Room provided by an outstanding team. We highly reccomend Summit Hills for independent living and are happy to have the opportunity for continuing care when needed.

Jeanne F Clark

We have lived at Summit Hills for 2 years and we love it. We left a big house and yard and I know longer have to clean the house and maintain the yard. I we love the staff and they care. I like that I don't have to go outside to go to the dining room. The activities and entertainment are great. I recommend Summit Hills.

Joe Correll

I love Summit Hills!! the activities are great and i miss them due to Covid. We don't have to clean or cook anymore. The community is beautiful and we love we don't have to do yard work anymore. The people are friendly and the staff is great. I highly recommend Summit Hills.

s Horton

I love living at summit hills. The nursing and cna staff are wonderful . The care and are very personable. The community is beautiful and housekeeping does a great job keeping my room clean. The food is not only delicious is looks great when plated . The activities are fun and they are very creative . Regina , ED works hard, has a lot of great ideas and goes the extra mile to make sure everyone is taken care of . Therapy is also wonderful. The work me hard and make it fun. Moving to summit hills has been wonderful

erstoe

I have requested to come back to Summit Hills for skilled and receive therapy. Their therapy department is great and I admire the ED, Regina. Nursing is spot on and they care about the care I am receiving. I highly recommend Summit hills

costa123

I was in skilled facility and I chose to come back to Summit hills . Their therapy department is great. The community is very clean and the housekeeper always has my room clean. Activities are fantastic. They help me keep my mind active . I was able to make blankets for mother’s who couldn’t afford them. This gave gave me meaning. I attracted the pocket prayer to each blanket I made. I recommend Summit Hills !

Sandy summit

I moved to Summit Hills since March. The staff really care. I enjoy the activities that I participate in and have met many wonderful people. The therapist are great and I recommend Summit Hills to anyone who is looking for a community.

PDunbar

I moved in October 1, 2020 and could not be happier. I love the CNA's, I love the Nurses, I love the food and love the activities. Executive Director Regina has been wonderful! I highly recommend Summit Hills to anyone who is is looking for looking for an assisted living

LMQ

My mother and father moved into Summit Hills into an independent apartment June of 2018. We had visited other senior communities and found Summit Hills to offer the best housing, social, and value for our money. My father was starting to show heavy signs of Alzheimer’s and the fact that is was a gated community made my mother and I feel more secure if he wondered outside alone. The community has beautiful interior design, constant activities and delicious dining fare. My family came to eat in the dining room many times. In February of 2020 we moved my father into the Memory Care unit there. It was hard to turn over a parent to people I did not know but he was too much for my mother to handle at 82 years old. I visited my dad many times a week and had wonderful walks around the campus. I got to know the caregivers and they my dad. After only six weeks of him being there, Corona-19 virus locked the care services building down to stop the spread. I was unable to see him until August 3rd when we could start window visits. The caregivers who brought him to see me shared wonderful moments they had with him that mad me smile. During this horrible time of lockdown, the caregivers gave more of themselves than ever, filling in as true family when we could not be together to hug or walk together. Seven weeks ago, my mother had a stroke and was taken to the hospital, unable to use her right side. We were able to have her some back to Summit Hills and use their Rehab services and stay in the Skilled Nursing area. It was so much easier for me to be able to check on their apartment, get mail, and visit with both parents at the same location. My father succumbed to his disease two weeks ago. Everyone I passed as I walked through the halls with my mother had a kind word about my dad. The staff has been so accommodating and thoughtful on our families’ needs during this time or mourning. I highly recommend Summit Hills to anyone looking into a retirement community that will serve them in all capacities no matter what stage they are at in life.

gstevens

I have lived here for almost 3 years and very happy at Summit Hills. Staff is kind, residents are pleasant and fun activities throughout the day. I would highly recommend Summit Hills to anyone who is looking to move into an assisted living community.

wconverse

I Have lived here for 8 years. They take great care of me. Food is good and I enjoy the activities. The people are friendly and I have a good time living here. I would highly recommend Summit Hills.

barrs

I was here at Summit Hills before, I chose to come back. I very happy with that staff. They are respectful and willing to do what I ask and they call me by name. They are like a friend. Very personable and friendly. Therapy is good. They pay attention , they make therapy enjoyable, and they care and show interest . I recommend Summit Hills for anyone who is looking for an assisted living facility.

Ace S

BEWARE - Summit Hills was not what it seemed to myself and my family. Mom went to Skilled Nursing/Rehab in July 2020. Mom has vascular dementia. The first 48 hours, Mom refused to eat or drink (Mom needs coaxing due to her dementia). The staff was not informed (even though we filled out paperwork and gave explicit instructions). It was not recorded on Mom’s charts that Mom needed a “feeder” and is diabetic. When we FaceTimed Mom that evening, she was delirious and more confused than usual. We told the staff that we were discharging Mom the next morning. Hours later, the staff did a 360-degree turn. Is that what it takes to get the staff to do it correctly? We picked Mom up the following morning. The Executive Director for Skilled Nursing failed to reach out with an explanation, or even a conversation with a concerned family. If we were not a “helicopter family” I do not know if Mom would still be with us today.

lbarnett

I have visited a friend at summit Hills skilled nursing. I am impressed with the staff,care, and support she receives. I highly recommend Summit Hills for anyone looking for an Assisted/skilled facet for themselves or loved one.

malloy evans

Today (6/7/20) we are thankful during the coronavirus/pandemic that our leadership has communicated in a timely basis,with clearness, and thoughtfulness. We are safe, daily meals supplied, groceries delivered, prescriptions filled, and exercise opportunities provided.The staff has worked long hours and gone the extra mile to be sure we are comfortable. We have been cottage residents here for 3 years and have been very pleased and content with all aspects of living in this retirement community.

BetsyBrewerGrimes

We visited a model cottage with my parents before they chose Summit Hills. We also toured the entire campus. I feel my parents had ample opportunities to learn all they wanted to know before making their decision.

M-Smith

FINANCIALLY ABUSIVE - After meeting with Summit Hills marketing and deciding on Summit Hills as being affordable, I moved my relative into Summit Hills Assisted Living. The marketing person said the fees would go up about 4-5% per year. After being in Summit Hills only six months, his fees were raised 15%. That is not a misprint 15%. I argued that was ridiculous, stating the financial planning had been based on the 4-5% annual increases discussed when registering my relative. I took the matter to the Chief Operating Officer of the Maxwell-Group.com that owns Summit Hills. The Chief Operating Officer of the Maxwell Group refused to adjust the rate to something rational and offered to help move my relative out of the facility. That would be very upsetting, confusing and abusive to him as he has adjusted to the routine at Summit Hills. He would never have entered Summit Hills if we knew his fees would be raised 15% in only 6 months. His income suddenly no longer meets his expenses and they know that and do not appear to care. There should have been no increase in his fees for 12 months as had been discussed. And after 12 months we were expecting an increase in the 4-5% range..

Provider Response

Susan68133

My mother is a resident at Summit Hills assisted living. The facilities are very nice. The rooms are spacious for their purposes. They have many activities for their residents. The facility is very well upkept. The staff is very friendly and for the most part helpful. The only complaint that my mother has us the quality of the food. Summit Hills advertises gourmet food but that is so far from the reality as to be ridiculous. The food is barely cafeteria edible at best. There was recently a meal that the was totally inedible. The response from the complaints of the residents was met with a total lack of concern. There has been a recent price increase that is significant, it's seems to me the quality of food should match the price they are asking. This is definitely a problem that I have spent well over a year complaining about.

Provider Response

Summitbabe

I have lived at "The Summit" for 10 years. It is my home and I love it. I am a Master Gardener. I have yard full of beautiful flowers. All yard work such as mowing, pruning, fertilizing is done by the yard caretakers. I just do the fun things. We have many residents from diverse backgrounds. They all have a story to tell. We go "out" to eat at our favorite "restaurant" (our beautiful Monticello Dining room. We have delicious food and delightful company of other residents. We do not have assigned seating, so you make a reservation with different friends, new and old, every day. If I need a new refrigerator, maintenance brings me a new one. If I need a light bulb changed, I call maintenance. It goes on and on. An abundant life at "The Summit" is a given.

Provider Response

Maggie26

My mom is happy living in Summit Hills. Great job!

Nancy114775650

My mom is a resident of Summit Hills. Dena in the assisted care is so compassionae and caring. My mom said that she is an angel. Victoria in the assisted care is also very attentive and kind. Chantay in assisted care dining room is so friendly and goes out of her way to see the residents are taken care of and pleased.

Alice46

My mom is a resident in the assisted living unit at Summit Hiils. The staff there goes above and beyond. always willing to help, very friendly and open to suggestions on care, food and etc. Great group indeed!

Nancy105629950

Summit Hills is very nice. It was quite good, and I was impressed. The rooms and apartment were nice looking and comfortable. They have a lot of activities, which was anything you would want. They have therapy activities and reading games. The dining room was very nice. It was like any dining room, but it was very attractive. They could improve the pricing though. As for security, it appears to be very good. They were very helpful. I went to both the assisted living and independent living, so I can see the difference. I thought they were both very nice.

Caring99744650

My mom has been in Summit Hills for a month now, and so far everything has been fine. Everyone was very accommodating and friendly. They have a pool there which is nice. They can do water aerobics. They have community rooms and lots of activities.

Betty98302150

Summit Hills was too expensive, but it was very nice. It’s where anybody would like to go. I have tried their food, and it was excellent. The dining area was beautiful. I would absolutely recommend this facility to others. They had outside activities, and they had a wellness center.

PollyAnnaSH

I had lived on the West Coast for many years. My son is a long-time resident of Spartanburg. After my husband died, my son urged me to move near him and recommended Summit Hills because he’d heard many good things about it. After I turned 90 years in age, in 2012 I sold my house and took him up on his suggestion and moved to an apartment in Summit Hills. Since then, I’ve been so pleased with the friendly and helpful residents and staff. We are kept pleasantly occupied and exercised. They take us to stores, banks, and medical/ dental appointments (important, since my car was left behind.) I plan to spend the rest of my life here. I enjoy the wellness classes. We have such wonderful instructors who are great with setting workout plans and feedback. I also go to weekly Bible study, Jeopardy, and many more events. I quite enjoy visiting people in Assisted Living- people I know and don’t know. I am quite busy, I can’t remember it all. It is nice to be in a place that has activities where you are cared for and transported. You are as busy as you want to be. Everybody is a friend. They are all lovely people here with interesting backgrounds. Since I have been here, I have been cared for by everyone - maintenance staff, social directors, dining staff, wellness staff, etc. It is truly a wonderful thing.

Pleased as Punch Judy

I moved to Summit Hills 4.5 years ago. I can think of many things about Summit Hills that I have experienced at here- good, friendly, kind, and helpful residents and personnel. The latter are well trained and regularly working to improve the community. What is especially attractive to me is the Wellness Program, providing a wide range of programs for all residents. These programs for exercise, games, and all forms of health programs are for every type of living situation.

D. Ballard

I came to Summit Hills a year ago last Halloween for the same reason that probably 80% of the other residents did- a family member lives here in Spartanburg. We moved here to be close to them. They were informed that Summit Hills was a great retirement community. I was concerned about leaving all of my friends at home and not knowing anyone here. After two or three days of getting settled in my apartment, I was visited by several residents at my apartment and welcomed with open arms. I learned the residents’ names by eating dinner with different residents each night. I soon learned that we all have so much in common. I tell everyone that we are just one big happy family. We take care of each other. It doesn’t take very long to meet someone you can call your best friend- just like you had at home. This is my home now. I love all of the people here at Summit Hills. The people who work here call each one of us by our name and are included in our family. Come to Summit Hills- you will love us too!

FazeOne

My husband and I moved to Summit Hills March 1, 2014 (almost to the year mark.) It was the best decision we have made for our “Golden Years.” We have met many people from different careers and truly enjoyed their stories of family, professions, etc. The staff at Summit Hills is cheerful; helpful and always ready to meet your needs. They are one “One Caring Bunch.” We are happy.

lottathighs

I have lived at Summit Hills since July 1998, and I enjoy it more each day. Summit Hills is a loving community, not just a place to pass time until you pass away. The residents are very friendly and really care about each other. It is truly a great place to live. Although I live by myself I have never felt afraid one minute. We have a night watchman who tours the neighborhood once an hour and is ready to be of assistance if one should have a medical emergency in the middle of the night. We have a stellar Maintenance crew who comes to help shortly after called- "not when they have to get around to it." The food is very good and the food service department works hard to prepare good, balanced meals but the greatest part is I don't have to cook it- it's like eating out every meal- no clean up and no dishes! I have a two- member housekeeping crew who make sure my house is clean and the linens are changed weekly. If you are bored, it is your own fault because there is always something going on. We have an outstanding Wellness Program featuring everything from physical exercise to water aerobics. There are classes to keep your mind fit also= everybody loves Jeopardy! Fortunately I can still drive but for those who can't, transportation is available four days a week, and trips to the grocery store, the bank, and to the mall are scheduled each week. To feed our cultural appetites, transportation is provided to the Symphony, to events at the Cultural Center, to special presentations given by many colleges and churches in Spartanburg. If it takes a village to raise a child as Hilary Clinton says, it also takes a village to Keep Grandma Going Too! And Summit Hills is that village for me!

SH Mickey

Summit Hills provides a great lifestyle for all members. When I was looking for a place to call home in retirement, I wanted to live with colleges and cultural events. Thanks to Summit Hills we have transportation. We go to stage plays, jazz concerts, ballet and even athletic events. I love the cultural aspects of Spartanburg. Summit Hills makes that readily available to us. The second thing is that I am a person who enjoys working out. As I got older, I learned to swim. I learned this in retirement. We have a pool and a superb skill trainer. Our Wellness Director is very wonderful in setting up personalized workout programs for every resident which meet their every needs. In addition, the members enjoy on-campus lectures, card games, jeopardy, and music and art classes. What more could we ask for- a pool? A gym? Skilled trainers? –We have those also.

Caring98814450

I visited Summit Hills. The staff was very nice. The room was acceptable, and it looked clean. The dining area was very nice. The environment was very good.

Provider Response

Caring 6430

I love Summit Hills. It's a great place but it's just disappointing that they didn't call me to give me information about the costs. They've got a good reputation though, and people that have lived there have liked it.

Doesanyonegiveadamn

The grounds and building are very nice. There is a very high turn over of staff from the top to the bottom. The med techs do not follow the guidelines and continually gave incorrect dosages of coumadin to my father. Difficult to talk to anyone (probably because of the high turn over). Use a lot of agency aids which did not know the routines or procedures.