Legacy Place - Parma

John

I like that Legacy Place Parma is a clean place and the rooms seem really nice and a nice size. They provide three meals a day. The person who took me around was very nice. Everything seemed really well upkept. They supply certain things in the rooms, but it depends on what size you want.

Krista Scott

The staff are unqualified and unwilling. I requested my grandmother be tested for an infection and it took ten days for staff to requisition a simple urine culture. In the meantime, full infection raging, my grandmother fractured her pelvis and staff did nothing about it for several days. The family had to do the jobs that should've been done by staff members. Communication was miserable. When we confronted the supervisors, we were told that "it's always something" with my grandmother. She is 90 years old!

Liz53

Awesome staff, always more than willing to help. Not perfect, but very close!!

saleas

I had my mother there long enough (a few days) to see what kind of care she got. No one responds to calls, I got totally ignored when I asked for her room number. She hated the food but by far, the interaction with the health care workers was the worst. Wait 20 minutes for a glass of water? Gimme a break.

Dwight4

It was getting late in the day when we visited Legacy Place Parma. All the staff was serving supper, so we really didn’t get to talk to anybody. We just kind of walked around, and it’s very institutional looking. That feeling like you’re in an institution like back in the '50s or '60s kind of thing, in an older, drab-looking place. It smells like pine sol and ammonia, some kind of disinfectant smell to it, like you're cleaning the floors. I mean, it was nice and clean; it’s just an older style of institution. It was all tiled floors, all artificial lighting. It was like a 4-story facility, so it’s kind of hard to have sunroofs. It was an older building that had been built in the '70s, a much older building than the rest I’ve visited. We dropped in unannounced, and they were all busy in the dining room. The dining room reminded me of when I was in junior high school - the mid-'70s, kind of like a cafeteria style. The floors were tiled, and it had a long picnic bench type of table with chairs.

Brenda32

My friend's mother moved into Legacy Place 3 years ago. It's very clean, warm , and she gets very good care. Her unit is beautiful. Her daughter decorated it and made it as nice. The staff treats you very nicely. But I know my friend was very frustrated, and it took a while to get them onboard with things. Every now and again she complains about stuff and she writes the owner, or she has a meeting with the nursing staff, because they do have nurse on staff in the assisted living side, which was important for my friend and her brother. Her mother can't speak so it's critical that they try. They have a parlor, live entertainment probably twice a month, parties for the holidays, and they do bingo. My friend's mom is a little bit cognitively impaired due to her brain injury, but she knows what's going on. She just can't communicate. We go there sometimes and just have dinner with her. I do know for a fact that their laundry facilities aren't really great. As a matter of fact, my friend gets her mother's laundry twice a week and brings it home.