Greenbrier Healthcare Center

familyfirst5

i had my father there for therapy, The facility is a ghost town no one is around , everyone seems to go on break all together , my father was not getting all the hours in the day for therapy, The nurses and aids were never aware of his sores and rash nor let us know about them. Just not a friendly place the workers when they do a pair are on there cell phones or in the cafe, we never got any information on how my dad was doing, he went home still weak because he couldnt get much help there. The residents that were there i can say so friendly and kind, the food was soooo cold , the tator tots tasted like they were old, the food was not cook all the way as well. i hate to complain but it was a bad experience there, when he got discharged he was left in the hall no one said bye no one helped. the only thing going was there big cafe , that was the best part.

allcaughtinanet

This place is always in total chaos. When we are there visiting, many patients ask us to help them. It's heart breaking! Nurses and aides are no where to be found. If you are stuck in a wheel chair- good luck because you will sit there all day with nothing to do but stare at the walls. The food is worse than something from a fast food joint. There is no nutritional value at all. I have seen the servers handling food with their bare hands which is dangerous since many patients there have been known to have contagious diseases. There are no obvious safety precautions taken to prevent contamination. Let this be a warning. Pass this place up and move on. It is not worth losing someone you love.

pink floyd

Please don't ever send your loved one to this place. They are very unprofessional and poorly trained. They neglect the residents and leave people in wheel chairs sitting against the wall or by the nurses station for hours on end. They hire irresponsible people working as aides and are extremely rude. They wouldn't have any idea if someone was laying on the floor because they are understaffed constantly, so you might not be found until it's too late. Take heed, it is a bad place!

Abbycarly

Nice place, staff is nice, I like that they had a lot of activities and the staff were nice.

Ann112280150

It's a small assisted living, and the residents had their own apartments. We saw the dining room, which was nice. We also saw several of the apartments. There were only 28 people there, but they can take more. It looked good if your loved one could manage having apartment style living. We talked to one of the people, and he took us around. We saw everything, and we were quite pleased with it. The activities were pretty standard; they had some religious services scattered through the week, bingo, and different kinds of activities about current events. Greenbrier Retirement Center was one of our top choices, and if something happened, they could be moved right next door to the nursing home.

Ann112280150

Greenbrier was a nursing home, so it was more like a hospital atmosphere. It had a nice lounge area, a nice snack area, and TV rooms, and the rooms themselves were very hospital like. We looked at the activity schedule, and it was pretty full. The only thing is we had told them we were coming in, and we talked to at least four different people there including the activities director and the social worker, but the appropriate person wasn't there. In the other places, there was somebody when we came in, and they were ready to present everything. However, I would recommend them because it was a full service nursing home, and you could go on Medicaid.

Abbyhello

Place was nice for my sister. Nurses got her moving, as did therapy. The food was excellent and the aides were very kind. Much better than the last place my sister was at!

Inspection

The food is very bad, no nutritional value, sandwhiches everyday, tuna, ham, egg salad, they only serve cool aid, speciality food such as pureed is not prepared correctly. Food is placed on plates by untrained aids and not cooked by skilled chefs. Residents are never groomed, finger nails never cut, hair never washed. No supervision, no one knows who is in charge.

Ellen44

My mom was in Greenbrier for a little while, and I did not like it at all. They kept putting her out in a chair by the nurses' station. I think they were understaffed. They weren't doing therapy with her. They kept sitting her out because she was going through a lot of anxiety. They put her out by the nurses' station in the chair, they were not toileting her frequently, and they didn't have her legs elevated; her ankles and feet were swollen like they were ready to pop. I don't think they had enough help.

jefffleen

My sister has been here for over 2 months. The staff have been very caring, they watch over her and truly want her to get better. I have liked her social worker, nurses, physical therapits and the aides. I don't like my sister's MD, though she likes him. Food is ok, not like home, but not like hospital food either. I do like that she got a nice and private room.

phantas00

If you are only going there for rehab it is a good place. The physical therapists are excellent. The wait time to be taken care of is slow, if you cant get up to use the bathroom on your own, you may be laying in your mess for awhile. The food is terrible. As far as skilled nursing, that is a whole other story. You will wait anywhere from 5 -30 min for someone to come to your room. If you need something from them there is a good chance they wont come back. Expect to lay in your mess. If you need to be lifted into your wheelchair you will have many days where they will tell you they dont have what they need to do it. Due to the days of non-lifts you will have to do your physical therapy in bed. After awhile you may become bed ridden due to that. There are workers in there who are very caring, but they have no power to fix the problems. The ones that have the power to fix the problems do not care. You are nothing but money to the corporation that owns it and the administration staff that runs it, does not care.

Caring102548050

I am completely displeased. It is extremely disorganized and extremely unhappy. They complain about each other, they complain about the residents, it is on the dirty side, they are low on snacks, and it is just completely disorganized with terrible management. They are criticizing each other, and then they will complain about the residents. I would not recommend anybody sending their loved one there. There is no communication; you can repeat yourself over and over, and the next thing you know nothing you said sank in. Some of the people I like personally, but would never recommend them professionally. They have some game nights and they have movie nights. Everything is sloppy. There are a few caring employees, but the rest of them you can tell that they are there to get their eight hours or their twelve hours, and then they want to get out. I really don't have anything good to say about the place outside of the fact that my parents are safe and that they can't go anywhere. Outside of that, it's a joke. I've had a terrible experience with them. I would not recommend Greenbrier.

harveyschmidt

I just had my wife discharged from here. Wow! What a caring staff who noticed changes in her, kept her comfortable despite surgical issues and helped make her stay good. I am so thankful for the RN manager and Social Worker and the dr for helping us get better and home!!!

MollySim

Staff are nice, food is good. I am glad my father is here, he is taken care of well.

j.sylvia

My mother has been here for 3 months getting better after a pretty big stroke. She is going home next week. I can not be happier with the facility, the social worker, unit manager, aides and nurses have been so kind and helpful. If not for their and therapies help my mom would not be able to go home, their love, attention and motivation of my mom has been wonderful, it is far more than just a pretty place. I thank God we were directed here by a friend.

jeff.fleen

Nice facility, they got my mother back and walking, food was nice and staff were caring. I wish the MD saw my mom more is my only complaint.

oldandtired1

I will never step back into that place again. The place is full if bed bugs. The staff is short handed everyday. The current bosses and unit managers in that place are rude. I've seen people go 6 hours at the least in a chair and not toileted while the aides sit at the desk and holler sit down when the resident tried to get up. The food is OK not the best,portions are too small. The upstairs is called the welfare unit and let me tell you it lives up to its name. It's dirty poorly lit bedbugs in almost every room its awful. The rooms are filthy and most of the time so are the residents. I would not recommend this place to anyone.

anonymous2342

Residents have bed sore that are unreported, food is always cold, sandwhiches served often (grilled cheese, tuna, egg salad...) residents are not well groomed and rooms are left felthy. NO supervision.

Robert 1017

The staff was always lending a helping hand to anyone who needed and actually paid attention to the elderly folks when my family and I visited.

thirteenknots

This facility was very nice, very clean, and there was plenty of staff to take care of all the residents. There were a lot of activities for the residents to participate in. It was a very nice environment and unlike other nursing homes, I did not feel uncomfortable when going here as I did with other nursing homes. All the residents were well taken care of, and they even offer things like a hair salon for the residents. It really is a nice facility and I would recommend it to anyone who needed to put a family member in a nursing home. It is located in a nice area of town and it is easy to get to. They also provide counseling to those who need it. The only complaint I have about this place is that sometimes it seemed like the staff wasn't checking on the residents as often as they should have been. Besides that I have no complaints.

Tracy55

Do NOT ever place a loved one in this facility. The negligence I saw first had is unparalleled. I witnessed stealing from patients and dead bodies carried out in body bags through the lobby-how disrespectful. My wish is that one day those who manage this facility will have to become patients here. They deserve to experience what they provide.

Megan4

Greenbrier Health Center, based in Cleveland, Ohio, is perhaps the least pleasant nursing home I've ever had the misfortune of visiting. When Grandma had to go to a nursing home two years ago, we didn't have much notice, and the Greenbrier ended up being the closest facility that could take her so quickly.When you enter the nursing home, your initial impression is "well, this isn't so bad." The main lobby is clean, and well-lit, and the front desk person was nice.It's as soon as you go down to the actual resident rooms that you really see how bad it is.Filth and and overflowing carts of trash are a common sight in the halls. Residents who clearly require supervision are frequently left in recliners for long periods of time, often till they soil themselves. The staff is curt and overworked at best, and at worst, down-right rude and demeaning to their patients. They frequently have patients fall and injure themselves, and they attempt to cover it up so that the state doesn't find out.Needless to say, we moved Grandma out!

RaoFun

Greenbier is a skilled nursing and assisted living community located a few minutes south of Cleveland in the quiet suburb of Parma Hts. While my mother resided within the Alzheimer's floor of the facility she received vigilant but not suffocating care from the staff. Unlike many other facilities I'd been to, the buildings were clean, smelled fresh, and residents were always kept busy with social activities and therapy. A shuttle bus would take the more independent residents on daily trips to a nearby senior activity center or local points of interest (zoo, movies, etc)One of our favorite things to do was visit the rabbit hutches in the atrium style cafeteria or play a set on their vintage bowling machines.At Greenbrier seniors can be as active as they want while not having to worry about the many "What if's" of aging.