Williamsville Suburban L L C

CherK

I only give this place one star and that is for the nurses who actually did their job and worked like they wanted to be there. My mom was in there for 2 weeks for rehab after almost not being here anymore. This place is NOTHING like their website shows! Outdated and depressing rooms, paint peeling off the walls, not even enough plugs to plug in a charger, I had to bring her a power strip. It was SO hot in there I had to bring 2 small fans to clip onto her table just to try to keep her comfortable. No extra pillows or blankets...I had to supply those too. When I asked for some Ice they didn't even have an extra pitcher, I had to go back and get hers. There are NO options for meals, you get what they want to give you whether you like it or not. Most of the time the food was ice cold or unidentifiable. Couldn't even get hot coffee or warm eggs. When asked some to heat something in the microwave she was given attitude. Weekend and evening care is awful. My mom was in the bathroom and was having trouble breathing and having chest pains....pulled the chain...no help...yelled and yelled...no help...even the lady next to her pushed her call button and NOBODY CAME. She had to deal with it on her own and thank God she was able to. I went to bring her food and the poor lady next to her was in the bathroom and needed help. I told them THREE times she was still in there but just kept being told they were busy. She was in there half dressed in a wheelchair before I got there....for the hour I was there and when I left she was STILL IN THERE with NO help!!! People sitting in wheelchairs in the hallway for long periods of time with no socks on their feet. She had to beg for water and was told they didn't have any. They have to bring ice and water in coolers so nobody gets any until they get some. She went hours asking for water and that's pathetic. One nurse literally said she was to tired to go down and put the code in to get on the elevator as she sat there eating her chips and dip and gave me the code and said not to tell anyone. TWICE. IF you HAVE to be here or put someone you love here....which I DO NOT RECOMMEND.....be present EVERYDAY and bring them food! I will NEVER let my mom go there again! Read reviews first! I wish I had! This place is in a nice area, looks nice on the outside but nothing is as it seems. I will give credit to some of the nurses who were great and treated my mom with respect and I know they can only do with what resources they are given...but to make a patient wait hours for meds and have to beg for water over and over and not get help when it's urgent...NOT ACCEPTABLE. This is just the worse of what we went through. If you love your family member....just be warned about this place! So frustrating that their site gives false information and hope. I know most places are not good nowadays and that's sad but this IMO is one of the worst. Just be warned. You will not have a good stay here. Period.

Rebann45

Horrible dirty, paint chipping off walls! Smells like urine. My husband will be taken out of there ASAP

Shell7

The rooms are outdated which would not have bothered me or my loved one had it not been for the black filth that was every where. I do not believe there is a mop in the entire facility nor does there seem to be anyone who wipes any surfaces other than the front lobby - which is quite deceptive on how the rest looks. The elevators are from the 60's and break down constantly, but the stairwell has trash and black soot/dirt on the floors/railing/ doors so that is nice. I experienced a very few nurses and aides that were kind. I actually feel bad for the few good ones who are subjected to working here. The majority of the staff were rude, did not hide distaste for you in facial expression or verbally. They roll their eyes and talk down to you. I even was yelled at with her finger in my face for putting a towel near a laundry door (which I was directed to do by a different nurse by the way). The poor residents get to enjoy sitting in their own filth and not getting their meds, if they ring their call button, they can enjoy being ignored and then yelled at for trying to get help! The entire floor smelled strong of urine and dirty patients for the entire duration my loved one was there (over 3 weeks!!!). Meds were not given, dietary restrictions not followed, general care/cleanliness not offered, personal items went missing, and retaliation is so very strong if you say you are mistreated. They do not hide their dislike for their jobs here. There are no amenities offered. This place is deplorable at best and I honestly do not know how the department of health allows it to remain open.

Michael

We've placed dad at Williamsville Suburban LLC. Everyone has been open, honest, and transparent. They've been great to work with, and great with follow-up. They went out of their way to allow my father to come in, allow my father to grow, and they're making concessions for him based on his needs. His room is basic, but it has everything that he needs. Everyone there is very friendly and very accommodating. I met with the activities director and he explained to me all the neat things that they do like outings, walking, and other stuff. They're taking care of my father, feeding him, and providing him with whatever he needs right now. All in all, I think it's a great place and I would recommend it to other people.

Betty Marabella

No one took the time to explain how things worked at the facility with regard to laundry, regular update, how to reach the doctor, who to contact with concerns. This facility does not meet any sort of acceptable standards for care. Rooms are very dirty. Dining room needs a thorough cleaning. There are some staff that are very compassionate and helpful and then there are some that should not be working in a caring field. Often times you see residents on their beds minus clean sheets and blankets. The first thing that hits you when you get off of the elevator is a strong smell of urine and often times there is a very strong smell of feces and it seems like forever before a resident is cleaned up. I would never ever place a loved one in this facility. Laundry situation is a nightmare.

roger lipkus

May not be the newest and fancy but some of the aids were very professional,compasionate and caring.they do jobs that most people wouldnt.God bless them. Tony is a awesome man.thañkyou.