Preferred Care at Hamilton

Untilmylastbreath

Not sure why they give the people here a call bell. You call the nurse and nobody even answers. My Dad waited 2 hours for someone to come in to check in him. The night Nursing Supervisor won't even come talk to people when they aren't satisfied with their care.

eommil2024

the rooms are nice . many of them remodeled . service is great . They come as soon as you call them . Therapy does a great job , gym is perfect . I really liked the activities , residents are all really happy hear .

Richard

I'm still in Preferred Care at Hamilton. I can think of a lot of ways to improve it, but by and large, it's acceptable. I like the people the best. I would like to improve the food quality; sometimes, it gets here cold. I would like to do more outside activities. I go outside with my family when they come here, but besides that, I don't go. I'd like to be able to get out more often. The food is average at best. The staff is attentive, but not too attentive because they're not in your business too much. If I were to need any help with anything, they're always here. They have a physical therapy room, which is good. I don't need it, but it's fun to be in. The staff is friendly, cordial, and efficient. My room is clean, and I share it with somebody. They have a small courtyard, but it's surrounded by the building and it's not that elaborate because there are no gardens or anything. My insurance is taking care of the whole thing.

Provider Response

MeghanFox

Dank dreary and nursing staff inattentive my 75 y.o. Night shift left her in a hospital gown, stuck on the toilet for an hour, forced to lay flat when she couldn’t breathe! Just to name a few issues. Mother was found, 18 hours after she arrived, alive but unresponsive. Dialed 911 Thw hospital took an entire week to restore her back to health. Beware the inattentive, un sensitive night nursing staff. Someone should call the Dept of Health.

Bob115105

My loved one was in Arcadia Rehab Center. It was well run and clean and had pretty good and caring staff. The grounds were surrounded by a parking lot and the location was very handy for me to get there. He wasn't happy with the food because it had too much broccoli and carrots.

JPM1

My mom stayed at Arcadia. I was happy with them, but my sister was not. There was some confusion there with her care. She was happy in a room that she was in. They moved her wherever she felt she needed to be if she was not happy with her neighbor. I thought they were really good. Then, she went to the hospital, and when we moved her back to Arcadia, they put her at the end of the hallway where she had very little care. She was not happy there at all. They moved her back into the hall where she had been, and she was happy again. I was happy with the office people and the caregivers, too.