NHC Healthcare Maryland Heights

ajf

Except for Admissions, my sisters short stay was at the hands of Incompetent and rude individuals on staff. One of the nurses was disrespectful along with some of the CNA’s. My sister was admitted mid afternoon on a Friday. She was greeted by a very nice In Take nurse. My sister told her all of the meds she was currently taking so that other nurses would be aware of meds and the times to dispense them. I personally spoke to both nurse supervisors about the concerns my sister had expressed to me. They assured me that my sister was doing fine but could not be given one of the meds she needed because it was a narcotic. The weekend doctor on call will not prescribe it and she’d have to wait until Monday when the other doctor returned.. My sister is a diabetic and she almost went into insulin shock because they did not give her the insulin In time. The staff ran and got orange juice. Her glucose levels were not monitored closely at all! And they plummeted. Also my sister developed a yeast infection and she asked the nursec for medicine to control it. The response was: “it’s not on the doctor’s orders!” . Of course, she suffered needlessly.The CNA’s on the night shift were very loud and yelling in the hallways at night. My sister heard one of the CNAS tell HER roommate “who do you think you are wanting to call the cops?” This poor woman was crying out for pain due to cancer for meds and was ignored. It only took one phone call to me from my sister on Sunday to get her out of this dreadful facility.We were informed at Discharge that my sister was leaving against doctor’s orders!! What doctor????There is more but for a day and a half, it was a very very bad experience!! We can’t imagine how this facility Got a 4-5 star rating.

BN

My mother-in-law stayed at NHC Healthcare, Maryland Heights. The care was OK. She was there both for physical and occupational therapy. Her first room was fine because she had a roommate that she could talk to, but the second time was horrible because it was somebody on a ventilator. The entrance had an open area where they had birds and a fish tank for people to sit around. She liked the food there.

hiprecovery

I went to NHC for my recovery after having my left hip replaced, I picked NHC because of the 4 star rating, Can't IMAGINE HOW they got 4 stars. I arrived the night before Thanksgiving, I know this is NOT a good time to arrive or judge, but it was my circumstance. All rooms are shared, sometimes as many as 3 to a room with a shared bathroom, so you are sharing your bathroom with possibly 5 other people. A perfect place to get an infection. My room was cleaned daily, but I never saw the bathroom cleaned. At one point, in one of the neighboring rooms, someone had diarrhea & a bad cough. I went to use the bathroom & had to clean it myself while the aid stood and watched. I was a fall risk and on my first night, I put on my light for help to the toilet. when I told her I needed help getting up, I got a disgusted look & was handed the bed remote. I explained that was not what I needed help with and she started chastising me. I was kept 7 MISERABLE days and signed myself out. I would rather be at home with NO help than there in the filthy, & rude conditions I endured. Also the physical therapy there was a JOKE!! They kept trying to make me do things my doctor had specifically told me NOT to do. When I told them this, they said "it's okay, try". The therapy they did have me do was much less than I was taught with my other hip. I did more on my own in my room than they had me do! There where less than a handful of wonderful workers, Mary, Morgan, EJ, & Dorothy . They made 7 LONG days bearable. Management were VERY nice and accommodating, but unfortunately, were not there in the overnight hours with the rudest of people, and they don't wear name tags at night so you won't know who to report. I would NEVER recommend this place to anyone & have pity for anyone forced to be there! It was truly a hellhole & I was lucky to escape with no infection!

John Daily

Great environment, Administrator is very active and was helping feed residents breakfast in the morning. The food came out fast and was hot which is always a plus ! The daily activities were fun and kept you busy throughout the day, and most important the workers truly do care about the residents. 5/5 review

obriac

Approximately 1 1/2 weeks ago my grandpa was placed in this particular nursing facility for long term care. Going in he was looking great, gaining weight, getting stronger, eating, etc. Within this short period he stopped eating, lost 10 lbs, and become lethargic to the point of only responding to painful stimuli. After probing the staff I also discovered that he had not urinated for 2-3 days. Our family demanded an ambulance. During the whole process the staff had no sense of urgency. He ended up in the hospital in the step down unit. He had severe pneumonia, dehydration, and still no response except painful stimuli.

Happyfamilyof4

Both my grandfather and grandmother were resident at NHC 3 years apart. The care that they received here was more than we could ever imagine. The staff is caring and compassionate. They always strived to fulfill all of our requests and they went above and beyond to make both of my grandparents and family happy. The emotional support we received during both of their passings was tremendous and more than we could every expect. The facility is clean and very homely. The staff is friendly and helpful. I will always recommend this facility to anyone that is in need of somewhere for a loved one.

izzyx4

My mother and brother where both residents. Staff was friendly and took time to listen to our concerns .The administrator is a wonderful lady with a warm heart. My family was treated with respect and dignity. Any issues that arose throughout their stay I felt the staff communicated well with the family and our physician. NHC helped our mother return to her previous living situation at home. We are so thankful for the nurses and cna's who cared for our family.

scooter1923

My grandmother recently moved there, and within a month we moved her out. The staff members are very poor communicators regarding the health and progress of their patients. The nursing staff was terrible and the standard of care was below average at best. The average response time to the "call light" was around 25 minutes. None of the CNAs or techs were very personable or showed any compassion. My grandmother was not handled or moved with any care or caution. Anytime our family's concerns were brought to an administrator, he or she never took the time to solve the issues. This company nickle and dimes you for everything and doesn't use any supplies provided by the family for the resident/patient. I would never recommend this company, especially this location for your loved ones.

Double Dan

My Dad fell and broke his hip on 9/19/13. We admitted him into NHC of Maryland Heights for rehab on 9/24/13. He went back to the hospital on 10/4/13 with some issues including dehydration. I don’t believe they were at all monitoring his water intake. On 10/13/13 he went back to NHC and was put on hospice. Between 10/25/13 in the afternoon and 10/26/13 in the morning somebody at the facility shaved off his mustache which he had for at least 30 years. He had been shaved a few times before without removing the mustache. He was unable to talk and possibly not understand what anybody was saying to him so he and nobody in the family ever gave permission to the staff to remove his mustache. He passed away on 10/27/13 so we had a few people asking about his missing mustache at his viewing. The staff showed a complete lack of respect for him and his family. When we complained to the Nursing Supervisor she said “well we have to shave them” which was a complete bogus response on her part taking no responsibility for the staff she is responsible for.

cabsbear

I visited Nhc Healthcare Maryland Heights when we looked for a place for my mother. It was number two on our list but we were on the wait list. The staff seemed very friendly and accessible. The facility appeared very clean and open. I liked that they had an outdoor garden area and a couple of paths. They also had a sheep, a pony and a couple of chickens which the residents could feed.

oldiebutgoodie

This is a great place to be if you have to go to a place for rehab! I've been to a few places to get rehab and this place is so clean and great people work here. By far it is the best place I've been to. Clean, good care, and good food!!

Genota

Very well ran facility from top to bottom. The administrator is just as involved as the CNA's. Wonderful atmosphere for the residents, smiles everywhere. Nursing was responsive and treated my relative with dignity and respect. Nursing administration takes an active part in all of the residents care. Very clean and well maintained facility.

ryandouglas

Very clean and the care is great! My family member was here for rehab and felt like she was at home. The staff is so kind and the therapist really took their time to attend to her needs.

DemetDragon

Excellent facility. There are many activities planned for the residents,far outside the realm of Bingo. They have regular ice cream socials, trips to baseball games in the summers, and other excursions planned for the residents. My grandmother states that the foods wholesome, and nutritious, and does not taste like institutionalized food. The facility's medical director subscribes to the Eden alternative philosophy, so there are many animals throughout the facility - birds and rabbits indoors, and a goat in the courtyard. Quality of care is above average, nursing staff and administration Re very friendly and get to know the residents well. Only complaint is that it can be hard to reach some of the staff at times.