Bertram House of Swampscott

Andy W.

My dad lived at the Bertram House of Swampscott for 3 years and 2 months starting 3/19/21. He received excellent personal care, great food and socialization. His apt. on the first floor had access to a porch outside where I could sit with him in the sun. The staff is truly caring, conscientious and dedicated. My dad was very comfortable, happy and felt at home. The staff always made sure his needs were met. The front desk staff are very friendly and the environment is warm and welcoming. My two best friends are Allie and Lexi, who are always on top of everything.!

Provider Response

Josephine

Bertram House of Swampscott was a nice facility. They've got caring staff. The director of sales spent quite a bit of time with us and was very flexible and very accommodating. I saw a studio and a one-bedroom, and they were very clean and updated when each client left. They had nice common areas. It feels more like a bed and breakfast than a resort or hospital. They had salon services, different common areas, a library, a garden, and a van that takes the residents to outside activities.

Provider Response

rta

My father spent his 89th to 92nd year at Bertram House of Swampscott and I am grateful for his time there. Bertram House and staff are exceptional and I have only good things to report. Bertram House has a ground floor, where my father resided, and a second floor for residents with more severe memory issues. My experience, and this review, refer to the first floor. Bertram House has an attractive and interesting layout – no long halls and several different common rooms (library, sunroom, tv room) – so there is not ‘institutional’ feeling. It is well kept. The dinning area is remarkable. Tables are set with beautiful china, table cloths, and cloth napkins. Residents are given menus with multiple options to select from, the ability to make personalized requests, and good and varied food. Make no mistake: Bertram House is an assisted care facility, not a resort or hotel, but the setting and the elegance of the dinning room provides residents with an import sense of dignity, respect, and comfort at a time when many areas of their lives are contracting. My father’s room was small, but served him well. Residents furnish their own rooms. I was able to see how the staff worked with my father during changing states of health and mental sharpness. They were invariably kind, respectful, friendly, interested and skilled. I appreciate some very good advice they provided. Bertram House is expensive, but it was a good use of resources for our family. I am certain it is not a perfect fit for everyone, but I would trust management to provide a frank evaluation of whether it might be a good fit for your parent. As you’d imagine, Bertram House works best if family is involved and can make frequent visits. But we and they made it work well, even though our circumstances were that I lived across the country and was able to visit only a couple times a year. I can’t imagine a scenario in which transitioning from independent living to assisted care is not a difficult process. I hope these comments are helpful as you consider options. Good luck.

Anonymous117403950

We chose Bertram House of Swampscott because it is a mile away from my house. My aunt’s apartment is a studio, which was unfurnished, so we brought all her furniture there. The staff has been very nice. From what I understood from my aunt, they have great desserts. I did try the food once, and it was fine. They have a library and activity rooms.

Laura41

Bertram is a beautiful and very nice facility. The people are nice and helpful. They really do take good care of the people. It’s extremely expensive but you are getting what you’re paying for. Mom is in the memory care unit now and it doubled the cost from the assisted living. The physical location is very nice and the place is clean. There is a family sitting area there and they play trivia games. I know that they take them on bus trips to the scenery and take them out to breakfast every few weeks just to give a difference. I’ve been in the memory care unit a couple of times when they’ve been trying to sing songs. When mom was in the assisted living she would tell they have little exercise classes and she will go to those.

Caring77024950

We chose Bertram House of Swampscott because of its location and its cost. Mom loves the community. She has a studio apartment and it is of very good size. They replaced everything prior to the transfer. It has a nice little kitchenette and it has everything she needs so she is still independent, but at the same time she is getting the assistance that she needed. I was not able to eat there, but mom said it was great. I would definitely recommend this place to others.