Charlwell House

KarenBe

This facility is very old and needs to be redone. Several electrical issues. Equipment that’s dated. New administrators don’t seem prepared to handle a building in the shape. Poor infectious control.

RFoley

I would like to thank the staff, caregivers and nurses for taking good care of my brother Robert F. who had Huntingtons disease. He was really happy there and that was his home. Thank you from the bottom of my heart .

Bon Mar

My mother is a current resident. She is in her 90's and with the help of the staff, she beat Covid-19. The staff is doing their best in this difficult time when we are unable to go inside and hug our loved ones. Recently, we were able to visit on the porch in person with all the proper precautions - so wonderful. This is probably extra work for the staff but it is good for the residents and families. My mother is healthy and doing well. The staff gives us the information we need and calls back. ...

2753

The facility is immaculate, modern and the staff is beyond helpful. They truly treat residents like family. They care about the patients, families, and guardians. They keep the residents busy and entertained with activities and offer community breakfast monthly. This facility is truly amazing!

Luna124

I’d give this facility zero stars if I could. Do not send your loved one here for any reason. Short term rehab or long term. Completely outdated facility in appearance and mentality of providing quality care to residents. They keep the family out as far away as possible, and don’t care to work on concerns. The staff are rude, unprofessional. You seem them on phones, watching tv, totally disengaged with residents. Lack of activity for residents. Feces in spaces, not sanitary, medication errors. T...

KristenLann

My dad was a resident here from November, 2018 through April, 2019. The first thing I noticed when I walked in is it didn't have that urine smell that I have found most rehabs to have, it was very clean, I always saw staff cleaning the floors while I was there. I found the rooms to be more spacious than rooms at other rehabs. My dad was in Unit B and I found the staff on that unit very helpful and friendly, specifically Danielle (Nursing Supervisor) and Mary (Nurse). Thanks to their careful ...

auntj

I must say I was a taken aback by the negative reviews of Charlwell. Of the many many times I have been there, only once did I detect a urine smell in the bathroom. I reported this right away, and it was immediately taken care of. I am amazed all the time, by the cleanliness. The staff is constantly cleaning, and I cannot imagine a tougher task, then keeping a nursing home smelling and looking as good as it does. The nursing staff has been exceptional in keeping me informed, and always answ...

Brookside 1244

One of my parents' is a current resident, one is a past resident, now deceased. Here are my experiences between 2009 and 2018): Billing: My experiences have been horrendous. Early on, I didn't receive bills, just crazy spreadsheets via email if I called to check on the balance. At the present time, I have been attempting to get the billing department to apply over $12,000 in payments. I realized this when I reviewed the payments portion of the bill . Charwell billing acknowledged that they rece...

dan329

Completely disgusting smelly and dirty. I needed to use the bathroom and there was feces all over the bathroom and toilet paper holder In my grandmothers room. It is real sad that I do not even want to visit because it is such a upsetting experience. I am going tomorrow we will see what surprises I run into. The nurses are rude and do not want to be bothered.

Heather3711

I was visiting my friends mom at the Charwell House. I was greeted by the smell of urine upon entering. The receptionist was very friendly. I cannot rate the staff because the receptionist was friendly, however, I witnessed a woman named Carol (I think she was some sort of supervisor) reprimanding an employee in front of me which was very unprofessional. There is a time and place for those types of conversations and apparently this woman has no class or clue.

Sherry A.

My mom was a resident at Charlwell House from Nov. 2016 up until the time she passed, Feb. 2017. She had terminal cancer. If you're looking for a modern facility, Charlwell isn't it. But if you're looking for a facility that has the best care by the most caring/loving staff, and a clean facility, Charlwell is the place. The staff are angels. It gave me and my extremely large family peace of mind knowing that our precious mom was in such good hands. I'm getting emotional as I write this...

Bobbb

I am a current resident who was greeted warmly and treated like I was at home for the last two years. The environment is clean and the staff is attentive, very caring and treat me wonderful like family. I have no complaints and would recommend Charlwell House to friends and family.

berrieblue

I have worked in many nursing homes over the years, and Charlwell house is by far the worst. The staff is uncaring and extremely rude. They do not take family concerns seriously and seem to be annoyed at the simplest of questions or requests. Personal items go "missing" constantly. The smell of urine is overwhelming and is constant, and the place is generally unclean. How this place gets accredited by the State is beyond me.

Dorightbythem

Smelliest nursing home I've ever been in. I visited my relative 3 x over the last month and each time it has a very strong smell of urine throughout the facility. Second issue was the cna taking care of my relative never spoke to him and barely looked interested in doing his job.

ADM

Visited a relative that just starting living at Charlwell House. The facility is depressing and smells of urine. Totally disgusting public restrooms. One was out-of-order and the other was a disgrace. The floor was sticky with urine and the urine odor was so intense that it was a serious health code violation.

anonymous113663950

My mother has lived in Charwell House for a week. She’s seen the occupational therapist. They’re trying to help her, and I think they’re doing a pretty decent job. They serve three meals a day with snacks in-between.

Sugaz8998

I never write reviews about places. But I feel as though I would have wished someone had told me before I sent my mom to this place. The place is absolutely terrible. The nursing staff was not friendly or caring AT ALL!!! when you choose to work in a place such as this, you need to come to work and be understanding that most of these people are here because they need help and cannot do things themselves. However, my mom was pretty able to do things herself. But the people were rude, they never o...

seelyb4

Charlwell House is a lovely facility. You walk in the doors and instantly feel comfortable. It has a nice homey feel and I could definitely see my loved one happy there. The staff all seemed pleasant, I was greeted with smiles by everyone. The Admissions Director and the Director of Nurses took the time to show me around. The rooms are mostly semi private, the dining area was large and set up formally. I was able to meet with the rehab team as well, they had a good sized gym, and all seeme...

Caring103845150

Charwell House looked like a nice place. I could see my wife would be comfortable there. It was a typical nursing home. It had single and shared rooms. They looked clean. Their medical staff looked OK. The atmosphere looked OK. The one thing I was looking for was PT for my wife, and I didn't sense that they had a PT area. I was looking for equipment, and I didn't see that. I saw some equipment there; however, other places had better equipment for physical training.

224

My grandmother was a resident of the Charwell House until her recent death. I personally thought the place was awful & never wanted her there. I found the staff at Charwell House in Norwood, MA to be uncaring and inattentive. When patients needed to use the bathroom it could be 20 minutes or more before they respond. At that point it's too late. When they would show up they acted like they were put out. When I was there I assisted my grandmother myself. It smelled on more than one occasion and w...

unresponsive

Our family found a large number of the staff to be uncaring and unresponsive. Food was just left on the tray without covers taken off and the meat left whole for a patient that couldn't cut it for himself. It took the staff a long time to respond to alarms on fall risk patients. The staff was not good about checking to see if the patient needed to go to the bathroom or if they would like a drink. Hours would go by without anyone checking on my family member who had suffered a stroke and was ...

th1229

I thought the older people were left alone a lot and should have had more personal attention. It seems sad that many of them are unable to move around, so they end up sitting in a wheel chair all day by themselves staring off into space. I hate the smell of the place because it smells like pee every time I have ever walked in. I thought the feeding services were okay, and the residents seemed to get enough food. I thought there could be more entertainment too, like games and movies and other...