Belmont Manor Nursing Home

A Very Appreciative Family

After a 94- year run, our mother passed after a life well lived. She left behind a great legacy and loving family of children, grandchildren and great-grandchildren. Like many in her situation, the last several years of her life included health challenges, an inevitable decline and the necessity of finding a nursing facility to attend to her needs. Living in Boston/Metro-West, there existed an array of nursing and residential choices. After an extensive process of exploration and vetting the family agreed that Belmont Manor would be the optimal choice. We have been so pleased with our selection. The second-generation family ownership, which actively manages Belmont Manor, consistently conveyed a feeling of genuine care and concern for our mother’s well-being, and that of her fellow residents. The experienced staff (including many loyal, veteran team members) were knowledgeable, and eager to update us in person or by phone. What stood out was the caring staff who supported her as her health declined and how they cared for her with such dignity and respect. Visiting with her downstairs in one of the many comfortable indoor or outdoor seating areas always felt warm and comforting. Indeed, our visits always brought offerings of heat lamps, warm blankets, and bottled water! When our mother’s health declined and visits became more frequently upstairs in or near her room, we were always greeted with a smile and update at the nurse’ station. Often, our mother would be seated near the nurses’ station at a key corridor intersection. Greeting and interacting with other residents and passers-by kept her going and provided her with an incredible sense of purpose! Many of our visits ran into mealtime and to see the carefully prepared meals, hot table servings, and accompanying entertainment, crafts, and socialization offered in the community activity/dining room reassured us that Mom’s every need was met. As our mother’s dietary and care needs became more pronounced, the team smoothly transitioned to the next stage. Belmont Manor’s integration with hospice in her final months enabled additional support not only for Mom, but for our family, as well. We will always be so grateful for the outstanding care, comfort, attention, and respect that Belmont Manor offered Mom throughout her years-long stay. Belmont Manor ownership/management and their amazing staff provided Mom with such a wonderful home and her family with the ongoing reassurance that she was so well cared for and loved. A Very Appreciative Family

JohnBarbaro

Excellent staff all around from front desk to the physicians, nurses, aides and PT/OT services. I cannot say enough. My 90 year old mother was at Belmont Manor for rehab. From the very beginning the services and support were 2nd to none. I highly recommend Belmont Manor.

gerry miller

Thanks to the 2nd floor team and entire Belmont Manor team for caring for Mom. My family all felt she was clearly "in good hands" every step of the way. Over her 13 years in senior type care we've had the opportunity to collaborate on her care on 8 occasions at 3 other different rehabs/SNFs. Our experience at Belmont was very positive, you are a strong leader among that group. Rooms were good, staff exemplary!

loveparents

Knowing the COVID challenges all facilities, my experience with a loved one was very mixed. Some staff such as Executive Director, Admissions Director and Activities Director were responsive when emailed. There didn't seem to be enough nursing coverage to be responsive and sometimes calls weren't answered. Care seemed minimal. Valuables were taken twice from the room (and compensation was offered) but for example a wedding ring can't be valued enough. There was no personalization of his room (hanging photos, for ex) even though asked a number of times until hospice worker did. Calls to get medical updates were sometimes challenging to get information. Because of COVID there were limited visits. After my loved one passed away, I was given the clothes and items from his room which included many items from other residents!!! which I then returned. After having loved one in other facilities, I see that some staff could be much more welcoming and responsive.

dianebpaul

A close friend spent several months here at the end of her life. The care provided was exceptional. I have experience of several comparable facilities in the area, and this was by several orders of magnitude the best. Physically, it is a very nice building with a lovely terrace and spacious rooms. But even more important, the staff -- nurses, nutritionist, therapists, and aides -- were wonderful: kind, caring, and competent, and the kitchen staff turned handsprings to accommodate the friend's demanding dietary requirements. One episode encapsulates the staff’s willingness to go the extra mile. A few days before my friend's death, when she was only semi-conscious, two of the male aides heard her repeat the word “flowers.” Assuming that this was a plea for (more) flowers, they conferred and decided that one of them would run to the Star Market and buy some, presumably out of their own pockets. Overhearing the conversation, I managed to convince them that, since her room already resembled a small florist’s shop, the repetition of the word “flowers” probably had a different meaning. But their impulse to honor what they thought was her request spoke of a generosity of spirit that was as touching as it must be rare.

cgp

Words can't describe the gratitude I feel to Belmont Manor for taking such exquisite care of my husband. The owners were always on site and their open office doors made me feel welcomed. When I shared a concern they listened and responded. The CNA's who cared for him kept him clean, groomed, and well dressed, and they treated him with tenderness and respect. The same kindness was evidenced by the warmth and affection shown to him by housekeepers, laundry workers, and kitchen and maintenance staff. I found the administrators friendly and the nursing care was attentive and knowledgeable. When he was dying their sensitivity provided him with a peaceful and painless death and created a calm and beautiful experience for our son and me. The facility is bright and clean and the rooms are pleasant, but the most important thing to me was the loving care my husband received at the end of his life.