Hebrew SeniorLife

annaharbor

Do not leave your loved one here! My father with dementia was treated like a prisoner and the side effects of his decline like major infractions. The majority of the staff are rude and disengaged. The administration have no sensitivity. He had very few possessions; and almost everything went missing . The staff and administration either blamed him or us( his family) when neither of were even present. This place should not be allowed in business. Shame on all of you!!

heatherlockleqr

The rooms are nice yet the aides and some nurses are very protocol driven and may not treat your relative with the personal care you were expecting. Long wait times to be taken to bathroom, so so food, lack of clear and sufficient activities and some rude staff. Not as impressive as the admissions staff and marketing materials suggest. Relative injured in 2 days of arrival. No one cares yet said “it can happen,” ….facility Is much less exceptional that I hoped for ….

Malarin

My partner was transferred from sub-acute rehab to long-term care yesterday and placed on a memory unit. He was a practicing physician until his stroke and does not have Alzheimer's. I was able to visit and help him get settled. The place is appalling. The minute I stepped off the elevator it felt like One Flew Over the Cuckoo's Nest. He is miserable and there is nothing I can do until Monday. The room is tiny. There is no overhead light so on top of not being able to move his right side, he can barely see. His phone charger disappeared on the other unit and there is no phone in the room and he is down to 1 bar. The nursing station was chaotic. The saddest of all is there's a screamer across the hall. He is 8 weeks from his stroke and his brain is still healing. How can he possibly heal if he can't sleep and has to deal with these conditions? Shame on Hebrew Senior Life! I can only comment on a few things below but I think readers will get the picture.

StevenL

Horrible experience! I was stuck there for 2 weeks after a painful back operation. Half the time, the nurses were up to an hour and a half late with my pain medication and I ended up in agony. The management reply when I complained was “well, legally we’re allowed to be up to an hour late…..” - no concern or care about the patients! Also, never answered the call button in faster than 20 minutes - sometimes just ignored it completely - and I only used it a couple of times per day for help in getting to the bathroom!

MC123

I found the professional staff appear caring, but the aides and nurses who will care for your loved ones are, for the most part, a group of unhappy, bitter, and non-caring people. Do not place your loved one here. There is no sense of urgency, no proactive thought, no caring. I have never seen a more disengaged staff in my life. They move like sloths, treat the patient like they aren't human beings. If your loved one is aware of what is going on around them, they will not like it here. Basic human decency seems to be forgotten here. Process is more important than people. They will tell you about all the amenities, but if your loved one needs assistance getting to them, forget it. It would appear that they hate their jobs and are taking it out on the patients. My mother chose death instead of the idea of staying here one more day. The food choices for them are bland and limited. Fish, Mac and Cheese, and meatloaf are on a daily rotation. Also, and this is really important, if you are not there to keep an eye on your loved one, they will not get the care they need. The staff here doesn't look out for the patients. They do the absolute minimum required of them and no more.

Nanaof13

The rooms were very clean. My mothers care was excellent ,so warm and caring. End of life care was especially caring. They strived to keep the occupants occupied. What can I say it was just an excellent envirement for anyone needing care.