Woodland Terrace of New Palestine

Paul

My mother is a resident of Woodland Terrace of New Palestine. The staff there is friendly and very attentive to my mother's needs. They have a very good selection of food on their menu, and it's made-to- order. The facility has a very nice layout. It's kept very clean. For activities, there was singing. Some people come in and play the piano and sing, and there's bingo and cards. And they had some kind of special for Valentine's where they tossed beanbags, kind of like cornhole. So, they have lots and lots of activities for them.

Great niece Shelly

My great Aunt moved in a year ago. She has some memory issues and we were paying for assistance for her. We were told an assistant would help her warm the bathroom and help her shower. She did not shower the entire time she lived there. That’s 12 months. When I would ask the nurse, should would say, “we ask her and she said she has showered.” The shower, soap, nor any of the linens were ever used. No one encouraged her to do any activities of daily living. Not brushing her teeth or bathing. She is 93. She was sent to the hospital with a PE and they are charging me 30 days rent since she will not be able to return as she now needs a higher level of care. I feel they are kicking her while she is down. We paid an extra $800 a month for assisted living and all they did to assist her was give her meds twice a day. No one reminded her and made sure she was showering or brushing her teeth. Once when we went, she had plates of food laying around and some had mold growing on them. The nurse who took her meds in didn’t throw them away or ask her to, if that’s beyond their duties. I am shocked by their lack of compassion and charging her rent while we are trying to pay medical bills and pay for nursing home care, because they cannot give her the care and oxygen she now needs. I can say, everyone knew who she was, they seemed friendly when we were there. She really didn’t do any activities, as she needed someone to remind her of what was happening. They helped keep her from burning my home down or harming herself. For that, I am thankful.

wjaws

Woodland Terrace is a fairly new assisted living facility. The physical environment is very nice. They just changed owners and that is where the problems haven come in. The food quality and service has gone downhill. The menu and quality of food used to be excellent; in fact they opened their dining room to the public. Now the menu has less choices than before. The consistency of food served is horrible. It is served after a long wait, cold, and sometimes burnt. It is different depending on the cook. As an example, scrambled eggs are served chopped in small pieces and cold even though they supposedly prepare your order individually. The next time you order it is cooked differently no matter how you order it. The food service is advertised as cooked to order; not true. The vegetable choices are limited. When specific problems are mentioned to the chef, he ignores the residents. Basic food quality is lacking. The rent has gone up by 4% last year and by 8% starting in 2023. There were three levels of assisted living care. Residents could choose to live independently; now they are charged for assisted living expenses even if most of them are not actually provided. The nursing staff is friendly and caring but staffing is limited. Sometimes on the weekends there is only one nurse/LPN covering three floors of patients. Despite the raises in rent, the staff has not been increased and full-time positions are rare. All the increased rent charges do not improve service or food quality; in fact it continues to decrease. Talking to facility management is pointless if you can even get them to call you back. It is sad how they advertise the facility compared to reality. Justus Company was an excellent owner. The new owner, New Perspective, is very disappointing.

ReviewerRD12212020h

I have been living independently at Woodland Terrace for two years now. They have a nurses' station on both floors, and there are only two floors. If you need assistance, they're there for you and if you don't, that's fine, too. I chose this community because it's not far from where I was living. I was 87 when I had a fracture and it felt like it was too much to ask for my kids to try and locate people to come in and help me. I figured that at some point down the line, I'd probably need some kind of specialized care. I figured I might as well bite the bullet and then do what I had to do while I'm still able to make judgement. That's why I decided to sell my home and get into a senior living facility. We have our meals, and there is a gym. There are some amenities that I like, but there are a lot of things that need improvement here, and I report them when I see those. The staff members are very friendly. I have no qualms particularly with the staff. The director needs some maturity though. I think it will get better if he gains more knowledge. He is a little bit too young for the size of the job, and I don't think he has the experience. He is a nice young man, but I don't think he is qualified for this position. Food is one of our big concerns right now. Before I became a resident, I used to come out here because the dining room was open to visitors. The dining room was pleasant, there was music, and the food was excellent. We still have the same chef, and he is here for breakfast and maybe for lunch, but I don't go down for either of those meals. I went down to the dining area usually for the evening meal, but I haven't been doing that because it has been closed up. I think the chef got a short-order cook. However, if you ask for a salad, you don't get a dressing or if you ask for a sandwich, you don't get the fries. You have to call down every order. Also, the meat is overcooked, so it is not at all like it was when I was coming out here. What sold me on this place was the food, but it has just gone down. Nobody seems to be acting on anything. These guys in the kitchen are not on a professional level. It is disappointing because our expenses are pretty steep and then you get a 3% increase each year, so it just doesn't seem right. The facility is only 3-1/2 to 4 years old. It's relatively new in a lot of aspects. However, to me, they're just using brush cleaners for the carpet in the lobby and in the hallways. Since Covid, all the rules have changed. You got body fluids and pet fluids in these carpet fibers and you need to have a good commercial carpet cleaner come, clean, and sanitize the carpets. You need to extract all of these and whatever in the fibers off of the carpet. They spot sanitize and clean it. It looks clean when they get done with it, and it stays that way for a good while. It's expensive, but it's not gonna get it done when they just use a brush cleaner. It doesn't do anything, but clean the surface. It doesn't get down there and get the body fluids. We got a pretty good activity staff. They have bingo and brain teasers. We play a lot of cards here and I enjoy that. They try to spice it up in a lot of ways. However, they're pretty limited because people aren't allowed in their apartments. Only the nurses are allowed to come in. They are also the ones that are bringing the meals as opposed to the waiters and waitresses. They don't want even the waiters and waitresses coming in. Everything is pretty much curtailed in a lot of ways, but they still try to be creative. Like this Halloween, they went around down the hall and knocked on each door. They dressed up and they offered pumpkin pie with cream, candy, popcorn or things of that nature. Right now, I'm pretty disappointed in their food and the way the carpets have been looking and the treatment it's got. Our Thanksgiving dinner was very disappointing, too. I have a beautiful corner apartment with four widows, which you don't get in other places, two in the living room and two in the bedroom.

tsbwon

My mother liked this initially for independent living because the food was so good but as she's transitioned to assisted living she finds them rude and unhelpful, and the administrators don't care about the residents at all. She called me last week in tears - she doesn't want to leave because she's settled but she doesn't feel comfortable asking for anything. She's been there for about a year but I feel like we're goign to have to find another place soon. It's very nice but I can't keep her somewhere where it feels borderline abusive.

Ashley

My father stayed at Woodland Terrace of New Palestine. We had a great experience there for respite care. The staff was good for the most part. We dined there and that was great.