Traditions at Brookside

Lisa

I went to Traditions at Brookside but it was too confusing. There were too many hallways and zigzags, and my parents would get too confused. It was out in the middle of nowhere, and it would be hard for my parents to find if my dad was trying to drive. So I had to take that into consideration. It's a beautiful building, everything was in good repair and everything was clean. The staff was very friendly, everybody said hello and everybody was cordial, that we passed. You could tell, they cared about each other. The facility itself is too big for my folks. Their courtyard is very pretty, they had some raised beds that they could garden on, and that was nice. They have microwaves and refrigerators in the rooms.

Provider Response

Scott

I had a very good experience with Traditions at Brookside. I was very impressed with the place and all the things they had to offer. The representative did a fantastic job making me feel welcome and introducing me to people. It couldn't have been better. The rooms were exactly what we were looking for. It looks like it's well maintained. There were quite a few people that were cleaning and vacuuming and serving breakfast while I was there, so I was very impressed. The dining area looked very nice. I saw where they had their activities. It was early in the morning, so not much was happening at the time, but it seemed like they offered a lot of different activities and areas to have activities.

Provider Response

Colleen

During my tour of Traditions at Brookside, I liked best the size of the apartment, and the newness of the whole facility. Everybody seemed to know everybody. They were friendly, and the staff was fantastic. I said hi to several of the people who live there. It was a detached unit, and it had an open concept. I'm not an open concept person, but the living room and kitchen area were very nicely laid out. I loved the two-bedrooms, and I loved the appliances. It was very roomy. I thought it would be a good place to live, except that it is detached from the main building for anything that I would want to take part in, whether it would be that meal once a day, exercising, crafting, or whatever. I would have to walk quite a distance to the big building. In the summer, spring, and fall, that would be fine, but in the winter I can't handle it. It was cold the day I went, which is a good thing because it showed me that I would get out of breath and have arthritis pain the rest of the day. The staff member, Kara, was wonderful. She had answers to all my questions and showed me everything and then some. She was very good at showing me all the details. I saw each area down to the libraries, and I think there's a beauty shop. I remember correctly the exercise room, eating areas, gathering areas, and little alcoves where you can sit and visit. I was shown everything.

Provider Response

Carolyn

Traditions at Brookside was very lovely. They were very, very nice people. The apartments were very nice. They were spacious enough for us. The staff members were wonderful. Especially the staff who assisted me did a magnificent job of talking to people and explaining everything. She's just a lovely person. Some residents would come through, and they would speak to every single one of them. They knew them by name. They were nice to the residents. I picked up on that right away. We saw the library, the beauty shop, the bar, and the lunchroom. We saw everything that was on the second floor or third floor. We went up the elevator, and that's where we saw the apartment and said hello to people along the way. The resident's doors had Christmas decorations. It was very, very pleasant. I saw where they played cards, and that was beautiful. They have many fireplaces in this place. They had one fireplace on the main floor. They have many game rooms on different floors. They have places where you can play cards or sit down and talk. They were large and not just a square room. They had comfortable chairs. It's a very lovely place.

Will

Probably what I liked about Traditions at Brookside was the cleanliness, the size of the rooms, and the facility. The staff was very professional and knowledgeable. I only talked to one person. She maybe was Director of Sales. The size was adequate for an assisted living apartment. The dining room was spacious. The other rooms that they had for activities were clean and spacious. They had a theater room that was unique that I hadn't seen before, and that was nice. They had an enclosed courtyard, which I didn't get to see. I just looked at it from afar.

Provider Response

M.B.

My sister has moved into Traditions at Brookside. It's a very caring community. The room was larger than any of them that we had looked at. It was all-inclusive and the room looks out over a patio, and it is next to the nurse's station, so we felt like it's exactly what she needed. She hasn't been there long enough, but so far, it is fine. The dining area is fine. We've encouraged her to tell them if she doesn't like something, and they said they would bring her something else and so forth, and they've been good about that. The staff has been very friendly and very caring. When we've had questions, they answered them and so forth. She had a wound and they had been really good about keeping that cared for and so forth. Their outdoor space is available to all those in the memory care unit. It has a nice patio, umbrella tables, and lots of flowers, which I understand in the spring that the memory care people helped to plant with their activity director. They have activities in the memory room, but I love the outdoor space and her room looks out over that, and she likes flowers, so that is another reason we thought she would be happier there.

Provider Response

ReviewerFC070721C

Traditions at Brookside was nice. The staff was friendly. It had an exercise room, a lunchroom, individual apartments, and movies. The one-bedroom apartments were clean. It's not the one I picked, but it was fine.

Jane

We went to Traditions at Brookside, and my mother-in-law liked it so much that she didn't want to see any place else. We were very impressed with it. The facility itself was very nice and well taken care of. The staff seemed very knowledgeable and competent. They answered any question we had. The services they offered were what we needed for my mother-in-law. Our overall impression was good to excellent. I saw the assisted living and memory care. The staff felt after talking to her that she really belonged in memory care. We originally went there to look at the assisted living part; but after seeing that and talking to my mother-in-law, the staff felt that she would do better in memory care. They seemed very concerned, and they knew how to talk to my mother-in-law without coming on too strong. They asked her questions directly and were really good about including her in the conversation. They answered all of our questions to our satisfaction. They were very friendly, concerned, and seemed very competent. We met the head nurse and the head of the memory care unit, as well as the executive director. We did not go during mealtime, and we did not try the food. We asked them about the food. It's a menu that has the same things every day, plus a daily special. The dining room seemed very nice. The staff has been there for quite a while. They don't have a lot of turnover, which was important to us. The facility was clean, well kept, and very pleasing to the eye. It looked brand new. it was just very nice first impression inside and out.

Provider Response

Joan

At one point we lived in Traditions at Brookside in little houses, in independent living, but I was able to have a pendant on my husband, so we actually knew everybody there. I wanted to place my husband there in memory care, but they can't handle him right now. The staff is great. I already know them because I knew eventually I was gonna need memory care for him, and they had a program for memory care. We had a two-bedroom, we had a garage too, and we got one meal a day, and it was really good. They have a chef, and we enjoyed the food. It's really nice, it's a brand-new place, it's just new and very modern. The dining room was great, we had music a lot of times, people waited on us, and it was great. We totally enjoyed it. I have nothing to say, the staff was just perfect there. He would fall. I slept in another bedroom, and those girls, they had the keys. They would go back there and come in and just pick him up, and half the time I wouldn't even know he was lying on the floor, and they were all very nice to him. They had a regular shuttle bus where they would take him down to the VA, and just anything you asked 'cause they tried very hard to please anybody.

Provider Response

Ellen

My mom moved into Traditions at Brookside. It is very nice, they keep it immaculate, and their staff is very friendly. The maintenance guys helped us move her in, and set up furniture. They did a whole lot more than what their job description called for. They were very helpful with that, they keep very close tabs with my mom, and they keep close contact with me. They have restaurant style eating under normal circumstances, but now they're serving them in their rooms; it's a lot of prepackaged food, and so my mom was not thrilled about that. The room is very spacious, lots of natural light, a nice bathroom with all the hand holds, pull cords, and safety related things. It's very tastefully done. They usually have a happy hour every day; they have a jukebox that plays oldies, and lots of different games. My mom has a dog, they have an area where she can get off her lease, and run around. They have some great rocking chairs out there, and she has made a lot of friends; other dog owners out there.

Provider Response

Beverly

We moved my dad to Traditions a couple of weeks ago. I like the location, it's close to where I live. He has a door that leads outside and one that leads into the hallway and once covid is over we can come and go through that door without having to go through the lobby. The community has been great other than the restricted visiting due to COVID. They were very helpful. He said that everyone there is very nice with him. They go out of the way to make him comfortable. They walk the paper and hand it to him and not just leave it at the door. They deliver the newspaper every day. They are kind of spoiling him. With the staff, I have no issues with anyone yet. He likes his eggs prepared in a certain way which they don't offer. It is expensive but we had no idea going in how much it was so it was just figure-shock really. But they have a lot to offer so it's good value for the money.

Provider Response

Victoria

My mother will be moving into Traditions at Brookside. It's less than five miles from my home, and it's really new. I think it's about three years old. The staff was fantastic and very informative. The apartment was beautiful and roomy.

Provider Response

Tonya D.

Kara was so wonderful with my parents. This was a huge change of life for them & she made it easy & stress free. She was a true😇 with us My parents are so happy and have adjusted great

Provider Response

Debbie and Edel

My mom has lived in the assisted living section for two years. She is very happy and comfortable in her spacious one bedroom apartment. The staff is friendly and kind. They are incredibly caring to my mom. She loves the contained outdoor courtyard. She enjoys bingo and her bible study group.

Provider Response

Deb

My mother will move into Traditions at Brookside on August. Our experience was very good, the woman I worked with was very helpful and friendly, and the facility was just a couple of years old, so it's very well-appointed. There's a large brook or stream that runs behind it, and there's not a lot around, you have to drive to get to other places. It's laid out more like a hotel, it's bigger than a house, I think they have 75 assisted living residents, and then they also have memory care. Everything is updated, she's going to be in a studio apartment, it's a nice size, and it's got a little kitchenette. The dining area is lovely with white tablecloths and white napkin service, full restaurant service, three meals a day, and doors that connect to a patio. It's lovely like a resort. They have beautiful patios and a courtyard.

Provider Response

Ina

I think what was really impressive was Traditions at Brookside. It was new, only 2 years old, and the assisted living houses were nice. We saw a theater, dining area, and they looked very good. However, they did not take Medicaid.

Provider Response

Linda

Traditions at Brookside was very nice, but it was too expensive for us. When we went there was hardly anybody there. We only saw a few residents out, one chef and the lady who gave us the tour. It felt very formal and not as relaxed as the other community we chose, since it's sort of an upper-class setting. It was very nice and very pretty, and the rooms were very nice. They had a bus and a lot of activities. It's very new, nicely decorated and had a lot of amenities. They're not affordable for us. The staff members accommodated us, and came in when they aren't normally there and took us on a tour.

Provider Response

Marty

Staff is caring and friendly. The facility is less than a year old and is absolutely beautiful! There is a nice variety of activities offered from arts and crafts to guest speakers to movies and musical entertainment, to community trips.

Provider Response

LMiller

Overall staff is friendly, and facility is very nice. Very pleased with all of the activities that are offered, as our mother is very active. The only negative feedback is that we were surprised to hear the monthly rates were going to increase when my mother had only been living there for six months.

bill-stanley

On 3 Feb 2017, two Traditions@Brookside (T@B) employees, including a supervisor, assessed my mother at another facility (MM). They were aware she was eating pureed food. MM prepared and Dr. signed a detailed 3-page Order Summary Report (Doc 1) that included “DIET: PUREE diet” on the top half of page 1. T@B accepted Mother and gave me forms to be filled out by MM to support a Mar 6 transfer. MM filled out and Dr. signed T@B’s forms (Doc 2) and also updated Doc 1 (Doc 3). Doc 2 had a line “__ Resident choice from regular diet menu”. MM did not make a check mark on this line, indicating she was not eating from the “regular diet menu”. Doc 3 included “DIET: PUREE diet” on the top half of page 1. T@B changed the transfer date to Mar 13, then Mar 20, then “hopefully in Mar”, then “in a week or so” and finally Apr 10. By then, Docs 2 and 3 had expired and were redone (Docs 4 and 5). The Doc 2 line quoted above was again not marked in Doc 4. “DIET: PUREE diet” was included again in Doc 5. Starting June 2014, my brother drove 1000 miles one-way and I drove 1100 miles one-way at different times each month to visit our mother. During T@B’s delays, by brother delayed his visit so we could both support the transfer, causing neither one of us to visit for about 3 weeks. He made a visit, drove home and then returned a week later to support the transfer. With each delay, I changed the rental-truck reservation needed to move furniture. While moving items into her room at 10 am on Apr 10 in preparation for her transfer at 1 pm, the supervisor informed us our mother was being rejected because she was only eating pureed food. The supervisor knew that on Feb 3. She claimed MM told her they could transfer my mother without stating she was eating pureed food. MM denied saying that. Why would an MM employee alter existing documents that would place the therapist and Dr. at risk when the therapist had not and was not planning to perform an assessment to determine if my mother could eat food processed “mechanical soft” or not processed at all (regular)? Because T@B does not accept residents eating pureed food, they should have inquired before doing the assessment on Feb 3. I had to go through the entire procedure again to find a new care facility. Mother was transferred on May 8. On Apr 10, T@B told me my $1000 deposit would be returned. I called on May 15 and the check had not been printed. I received it on May 19.

Mary881776

We are going to be moving my parents into Traditions at Brookside. It is nice because it is brand new. When I first visited, it was under construction, but now it is finished and really nice. They have a workout area and a movie theater. You don’t have to sit down at a certain time and eat; you can go and get what you want whenever you want in the dining room. That is something that my dad really likes because where he is now, you have to eat lunch from 11 to 1. They have a courtyard in the center. We worked with Kara, who was very nice, very helpful, and showed us the different apartments that they had.