The Carlton at the Lake

Lonnie B

My friend has been a patient at the carlton 5 yrs now , prior to Legacy taking over I felt it was a 5 star place , then Legacy brought in new staff and the place went to hell , so much so I was gonna move my friend out of there , then Legacy brought in JoAnne as the administrator, Sarah as asst administrator and Roland as head nice , and slowly these three have slowly turned the Carlton back into a 5 star place . I visit my friend 6 days a week and talk to him 10 times a day , so I have seen the fantastic changes that have been made . Now instead of being worried and stressed about my friends well being when I leave every day , I am confident that he is well taken care of . The Carlton is once again a 5 star place , due to JoAnne who unlike past administrators actually cares about the patients as well as the patients family and friends !!! The place isn't perfect but if JoAnne and Roland have their way it will be !!!

dip

Dont expect your loved one to get mail, or at least unopened mail. They search looking for any kind of money you may have....No privacy

LovedOne01

I've had good and bad experiences with The Carlton at the Lake. My father is taken care of and he's OK, but he's fell, and he was beaten up by his roommate and had to go to the emergency room a few times. The cleanliness of the place is not that great, but the staff is really accommodating, helpful, and nice. The staff is nice, but it takes a few times for me to instill in their head certain situations that I disapprove of or didn't understand. They have activities Monday through Friday for an hour. He declines to go to those, but I requested that he be required to go to them. They discharged him from skilled physical therapy and I think he still needs that. The food is bland and it has to be, but he likes it. The floor he's on is a two rating, but the short-term floor is a four. There are things falling off the walls, they have old TVs, and they're really small. He has had things come up missing too.

westley99

My Great aunt was in Weiss Hospital, and she unfortunately needed a facility to take care of her long term. I heard from a Doctor that Carlton at the lake was conveniently close and has good Nursing care. I looked up some reviews and they looked pretty bad. I went to go see the facility for myself and was extremely pleasantly surprised. I was greeted warmly by the receptionist and by all the staff i interacted with. I decided to give the facility a chance to see how they do. I have to say after a couple of months my great aunt is in great shape. It's obviously not perfect but everytime i asked for something the facility was on top of it and always made me feel as if they were making patient satisfaction their number 1 priority. I am so happy i found a place that cares and i am happy to recommend Carlton at the lake to anyone

ladyday71

I have a grandparent in this GOD FORBIDDEN place, smells bad always in bed never moved around, hardly ever changed belongings are missing no one knows where they are. I asked for information everyone is very uninformed. it a horrible place I saw bugs flying around a residents bed while visiting. no one is ever around for help it is sad. HOW DO I GET MY GRANDPARENT OUT I WANT to contest the person who's her current POA.

josie89

Inept staff. CNA's don't speak English and nurses so overburdened that all they can do is dispense medication. Turnaround staff is consistent. Processed food/Junk Food is served regularly. Doctor visits are non-existent. Do not allow your loved one to come to this facility or any facility owned by Legacy.