Peterson Park Health Care Center

ReviewerFC032124A

My client is in Peterson Park Health Care Center. It's compact. The staff is pleasant, and the social worker has been responsive. The cleanliness seems to be fairly good. There is a community area, but that is not something that my client has been able to utilize at this point. She receives food in her room. I like the attitude that I've experienced from staff. The food is adequate. It varies from time to time. The facilities need to be renewed. The appearance is not great; it's not the worst.

Reviewer#GD0602

My mother moved into Peterson Park Health Care Center. They're very caring and patient with my mother. It's a diverse environment, but they're very caring. I've seen that myself because I had a short visit with my mother. They were allowing that even with Covid, and I did see how they were very hands on with her. The nursing facility is very clean, but because of Covid I didn't have an opportunity to see everything. I have only walked through a quick hallway. There were people in it, and it kind of reminded me of a hospital setting. From what I saw, they have a waiting area. Due to Covid, one of the things that I do like is they are doing video calls with the people in there. Before they started opening up from restrictions, they were doing Google Meet and Face time calls, so I did like that because we weren't physically able to see her. Sometimes they still do video conference calls, if families can't come in to see their loved ones. Visits are only 15 minutes, and we have to meet in the dining area because of Covid restrictions, so no one can go to the resident's rooms. I like the fact that it's very secure. They do your screening when you schedule an appointment, when you come in the door, and before you come in. We weren't allowed to go in every place, but it kind of looked like you were on a hospital floor from what I saw. The cafeteria was kind of small, but it was intimate. They had music going. They had a TV. You sit across from your loved one. I like the fact that they were very attentive. During the meeting, they have a nurse or someone sit in. It was really nice to have someone sit with the family member because my mother has dementia, so there were things that she couldn't articulate. They kept asking her questions like, are you OK? How do you feel? Are you comfortable? They were very kind. They're very hands on, and it was clean. They were very hands on with them. There was another family across the way in the dining area, and she was bed-ridden. They were still hands-on asking her if she was comfortable, and they were telling the family to talk to her and engage her; it was very interesting. I just saw a hallway and a back door. The only thing I did was walk down the hallway due to Covid. We couldn't visit the rooms because of Covid. You are going down the hallway and in the dining area, so you couldn't see anything else. They're trying to limit contact. The dining area was clean from what I saw.

Lilian

I had a pretty bad experience with Peterson Park Health Care Center. They didn't tell us that they had problems with the water. There was no food and no drinking water, and they had only one bathroom for the facility. They had it before my father got there and he was there for eight days. They were careless. Two years ago, they were awesome, but it was pretty bad this time around. The staff needs better training. They were too young and they had no experience. The food was all bad. There was no water, so there was no cooking. They only had sandwiches. They had exercise and therapy on the second floor and it was beautiful.

LOVELYJ

Peterson Park is always under staff my mother has fallen several times there. She has since been placed in a better facilty since her last fall. The CNA's work so hard the nurses are sometimes rude and the owners are money hungry. The food is not nuturitional at all and they charge so much per month for her stay.

CyberChilled

One of the BEST! The staff (including management) are some of the nicest people you could meet. I say this from experiencing and witnessing everything in this review. My mother (Rosemary), was there for an extended stay and my dad (Robert), has been there for over four years and I have visited him on numerous times and varied days. Without exception I have found the staff to be caring and hard at work. The Certified Nursing Assistants and Registered Nurses are exceptional, as are the Housekeeping, Maintenance, and Food Service staff. The Reception staff that oversee the front desk are extremely knowledgeable, professional, and friendly and I have had on occasion to enlist the invaluable help of the Social Services staff and they came through every single time. In general, the entire staff are very patient and kind to the patients and residents and even when extremely busy, they will take time out to help them with their needs or concerns. If their television remote is lost, the staff replace it right away. Its the little things like this that stand out to me as well as the major issues regarding health or insurance that the staff handle equally efficiently. Also, the nurses will call you regarding any issues with your loved ones as soon as possible and at almost any time of the day. The overall atmosphere of Peterson Park is pleasant. Lots of smiles and greetings to staff, patients, and visitors, alike. It is nicely decorated with paintings and a bright color scheme. They have activities for the residents and they actively and enthusiastically encourage participation. They have a secured 2 wing floor for residents with mental disabilities related to aging, complete with physical therapy staffing and equipment for those patients requiring rehabilitation of which both of my parents have received care. I like the quiet neighborhood in which it is located. Its not too far (walking distance) from main transportation lines such as CTA bus routes. It is also near the Edens expressway in Chicago. You hear so much negative press about nursing homes in general but you seldom hear about the nursing homes that get it right. Peterson Park gets it right...and THEN SOME! GREAT JOB! And to the caring staff, I say...Well Done!

Shari218

As a current resident, I find Peterson Park to be one of the best nursing homes. The people are very caring and attentive. Although there can be some communication issues (most of the RNs are Korean, as are the PT department), I find they all go out of their way to make things comfortable and homey. The only complaint I have is that the quality of the food is a bit dismal. But other than that, the care is great, the administrative personnel are always on top of any issues that arise, and I feel safe being here.