TerraBella Sugarloaf

karyntybug

This was a letter I sent to the executive director. NEVER RECEIVED A REPLY! RUN, RUN, RUN from this place.... THEY JUST DON'T CARE! Dear Steven, When I called your facility on July 26th to talk to my mom, I could hear my Dad screaming in the background. Immediately, I could tell he was in pain or something was very wrong. I asked the nurse/Tech to call an ambulance and call me back. Five minutes later, I called back and Courtney told me they would not be calling anyone since they took his vitals that morning and they were fine. At this point, I advised them I was coming to get him to take him to the ER myself. Dad was so weak my husband and I could not get him in the car and had to call an ambulance from the parking lot. Courtney came out while I was on the phone with 911 and kept asking me to understand that since my Dad could not explain to them what was wrong and his vitals were okay earlier that morning, she could not call an ambulance. By this point, I finally told her I did not understand why she wouldn't call an ambulance if a resident was incoherent and there was obviously something wrong. My husband told her to go back inside since we were having to do what should have been done 30 minutes before. By the time the ambulance arrived, they could not get a blood pressure on my Dad. My Dad would have died if I had left his care up to Courtney. As a former nurse, I am shocked at the lack of care and compassion shown to my Dad that day. After getting him to Northside, my sister picked my mom up. Obviously, if this is the care my Dad has received, we will not leave my mom. I came to pick up my parent's things which were dumped into boxes and put in the garage. There were broken items, dirty clothes dumped onto clean ones. I have unboxed them all and cannot find my mom's shoes. Still, shoes can be replaced. My parents cannot. Picking up their medications, I discovered my mom had been off of the patch of her dementia medication for 7 days which you should never quit cold turkey! I was told the pharmacy did not deliver it. hmmm...We were able to get it filled within 3 hours. I wasn't called and told they were having a hard time getting it. Instead, the techs just charted that she wasn't given it. I understand you are proud of your shine memory care system but the care your techs gave him was unacceptable, Especially Courtney. How do you justify coming out and arguing with the family while they are on a 911 call?

Connie

Discovery Village At Sugarloaf is very nice. They have a cottage that has a garage. It is open and near the parking lot, which isn't busy. The staff members were very nice and very accommodating. The dining area was very nice. They have activities. They have bingo and cards, and they have a swimming pool and hair salon. They have everything.

Patti

My mother loved Discovery Village At Sugarloaf. The residents were walking around, eating dinner, they stopped and spoke to my mom, and the staff member introduced her to pretty much everybody that they saw. The staff member was nice, concerned, and caring. They gave us a really cute room with a kitchen, living room, bedroom, bath, and outside porch, but it was a good distance to where she would have to go and eat, and we were concerned that she wouldn't be able to do it, so we moved her to a room that's right in the middle where there's people all the time, and so far, she likes it. I'm really happy about it. They have an exercise class, there's bible study every day, they play bingo, and meals from 7:00 to 7:00, and you can get pretty much whatever you want. There's a standard menu and they have a special every night. They have arts class, daily movies, and get-togethers. The food and the activities are really good.

M.S.

I'm currently staying at Discovery Village at Sugarloaf, and I think that it's declining. I have a one-bedroom unit with a kitchenette. They offer many things for the residents including a swimming pool, games, library, physical therapy, movies, and so on. They provide meals but I am on a special diet, so I'm cooking for myself. The staff is very friendly and nice, they try to be helpful. But when it comes to house cleaning and fixing things, they're not the best. In terms of maintenance, the building is getting to be old and the age is starting to show. I have problems with the air conditioning, the stove and outlets, and the cleanliness definitely needs some improvement. It's expensive, and I don't see the value for the money. A lot of people feels the same way and are looking for another place right now.

Carrie

My experience with Discovery Village at Sugarloaf is very positive. It has been very good. The staff is excellent. When you have a need, they are very supportive. I don't have a lot of needs, but they have always been there when I needed them. It has activities and is well maintained. The staff is knowledgeable and helpful. There is a wide range of residents with physical and mental abilities. From my point of view, their food would get a high rating because not only do you have what's called the special, which is the standard, but you can order items off of a menu, so you have some choices. When I first came here, I definitely needed to be in assisted living because when I came in from the hospital, I was in a wheelchair, so I needed lots of assistance. But in those seven months, I have gained a lot of strength, so now, I'm able to take care of myself. The room is designed where you have a living area with a kitchen, and the bedroom is somewhat separate, so it feels more like an apartment.

HB842066

Discovery Village at Sugarloaf looked like a very nice community. They have evidently recently enlarged it, and they have a number of vacancies. It was located in a predominantly commercial area than it was in a residential area, and the community had a garden area in the center. They had the living facilities around a grassy center garden area. They had new 2-bedroom apartments that they recently built, and they also had cottages. The facility was very nice, and I would recommend it.

Linda068525

We went to Discovery Village. It was out of our league. It was just more than what we wanted. It was very social. The apartments and all were very nice. The staff was very nice. I know one of the ladies that was there, and that helped. They had all been very cordial and helpful. They even invited us for lunch. It was a very nice place.

Deb34

The amenities at Discovery Village at Sugarloaf were really good. In fact, it was like a five-star resort. They had an in-house theater and a pool. It seemed like all of the residents were good friends. I would have loved to put my dad there, but it was too expensive for our budget. It was really nice. The dining room was very large with tables of four and six, but there was also a bistro area where you could get snacks and sandwiches throughout the day. There were private apartments for independent living. The rooms were clean. They have 24-hour registered nurses on duty.

Anonymous113700550

Discovery Village at Sugarloaf is very nice with a very friendly atmosphere. My parents' room is 720 sq. ft; it has a living room, two bedrooms, and a bathroom. I have eaten there, and it is good food. They have all kinds of stuff; there is something going on all the time. They go to Walmart, and they have bingo, entertainment, church services -- everything. The dining area is very clean, and had a wide variety of food choices. They are very attentive.

Caring109545050

My mother-in-law and father-in-law lived in Noble Village. It was a lot similar to the other facility -- e.g. very luxurious appointments. They also have a theater and a beauty parlor on site. The facility was very well appointed and state-of-the-art in terms of it being a home. It was much more like an apartment than anything else. My in-laws had a double apartment. They allowed them to put a door in between two adjoining apartment units so that they had like a two-bedroom with a kitchenette. It was very well appointed.

Joan Williams

We are very pleased with the quality of care our parents receive. All of the staff are friendly and show genuine concern for our parents and us. The food is very good, the environment is attractive and clean. There is good communication between staff and us on our parents' care.

Caring101484250

Noble Village was beautiful, very clean, and very nice. The staff seemed nice, but I only met the sales staff. I thought it was going to be really expensive there.

Caring104360650

One of the reasons why we picked Noble Village is because it's big and spacious. It's suited for large and extended families if they visit together. Since my parents moved in, we've been most impressed with the staff and as to how much they care for them. The staff is people oriented and loving. They are plenty of activities available for the residents. I was very impressed with all the things they could do.

Provider Response

Alan15

Discovery just bought this facility (was Noble Village) a month ago. Already, we see positive changes. Very encouraging.

Caring00035698

Noble Village was just bought by a large company that is going to expand it. It is close by and some of their services are good or better than anything I looked at in the area. Right now, I can say it is one of the few best that I saw. The activities are fantastic and the food was great.

Caring79973050

Noble Village at Sugarloaf's room was nice, but it was really not large enough for us. We built a house 13 years ago, and it is 5000 square feet. We knew we would have to condition ourselves to moving into something like that. It is going to be difficult to find something that is comparable to what we are living in now. Overall, their rooms were OK. Also, we didn't want just an independent living; we want something that has assisted with it. The facility was clean but it was very plain. The lady who worked with us was nice.

Caring4022

I liked Noble Village because it had individual cottages with its own garage. If you were in independent living that would come in handy and if you need assisted living, you could go across the street into the building. The apartments were nice but small with a very small kitchen facility. You could probably get a couch, a chair and a twin bed in there. They had showers with handicap setup. The assisted living did not have a stove and oven but the independent living did.The staff was kind of busy and the girl who took me around wasn't in charge but an assistant at the desk. They could have been more friendly but they weren't.