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Promise Pointe at Tampa Oaks
12110 Morris Bridge Road, Temple Terrace, FL 33637
Featured Review
4
|
October 28, 2024
My mom moved to Promise Pointe at Tampa Oaks. Everything is accessible. They have a pharmacy. All the amenities are there. The staff is very friendly with excellent service management skills, and very caring. The facility is clean. It's a beautiful building and modern.
Community Comparison
Currently Viewing
Bedroom Type
one bedroom apartment, two bedroom apartment, studio
Starting Price
$3,695/mo
Care Types
Assisted Living, Memory Care
What you can do with Caring
About Promise Pointe at Tampa Oaks in Temple Terrace, Florida
At Promise Pointe, you can enjoy countless opportunities for socializing and pursuing individual interests in a vibrant community filled with first-class amenities. In addition, you have the reassurance that a caring, compassionate helping hand is always close by to assist you with activities of daily living as needed.
Through Heartfelt CONNECTIONS—A Memory Care Program®, each person’s life story is honored and celebrated with activities that are meaningful and therapeutic and based on industry-leading experience. Each memory care neighborhood caters to a specific level of care and offers residents a pleasant dining experience in our country-style kitchen.
To learn more about this provider’s license and review other available state reports, please visit:
Florida Agency of Health Care Administration
Services and Amenities of Promise Pointe at Tampa Oaks in Temple Terrace, Florida
Dining
- Communal Dining
- Guest Meals
Games Hobbies & Recreation
- Facilitated Field Trips/Outings
Inside Amenities
- Entertainment Venues
Pets
- Pets
Transportation & Shopping
- General Transportation Services
Financing & Payment Options
- Accepts Insurance
- Rent And Care Fees
Health Services
- Skilled Nursing
- Medication Reminders
Languages
- English spoken
Specialized Staff
- Nurse on Staff (Part time)
Staff Training & Qualifications
- Staff trained in memory care
Fitness & Wellness Programs
- Fitness & wellness facilities/equipment
- Salon Services
Housekeeping & Maintenance
- Housekeeping Services
- Laundry Services
- Linen Services
On-Site Services
- Religious Services
Therapies
- Occupational Therapy/Rehabilitation
- Physical Therapy/Rehabilitation
Additional Amenity Information
- Fee Structure: Memory Care is all inclusive
- Special Comment: Off 1-75 in Temple Terrace, Promise Pointe at Tampa Oaks is a welcoming blend of natural beauty, modern conveniences, cutting-edge expertise and a genuine respect for every resident—a truly outstanding choice for assisted living and memory care.
- State Licenses: #13142
Costs for Promise Pointe at Tampa Oaks in Temple Terrace, Florida
Assisted Living
$3,895
Starting Price
Memory Care
$3,695
Starting Price
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Reviews of Promise Pointe at Tampa Oaks in Temple Terrace, Florida
3.8
(17 reviews)
Facility
3.9
Staff
4.4
Food
4.4
Activities
4.7
Value
3.4
Rochelle
4
|
October 28, 2024
My mom moved to Promise Pointe at Tampa Oaks. Everything is accessible. They have a pharmacy. All the amenities are there. The staff is very friendly with excellent service management skills, and very caring. The facility is clean. It's a beautiful building and modern.
sadfromtampa
1
|
October 19, 2024
AVOID the Memory Care side. The ALF side is run well and kept clean. Staff is friendly. I have many friends on the ALF side that are happy. The Memory Care side is a nightmare. Half of the time I can't find anyone to let me in or out as it is locked. One time (could happen frequently for all I know) they left all the patients and visitors locked in while they had a meeting in a separate area. Was locked in for over 30 minutes. Very dangerous in case of fire or health issue. I complained but it seems to be acceptable behavior. Complaints get ignored. Sad, as the ALF side runs so much better but those aren't the people that can defend themselves. Rooms are also not kept clean. This is horrible for people that cannot defend themselves
Judy
5
|
November 9, 2023
Promise Pointe at Tampa Oaks is five years old. It's bright, airy, sunny and happy. I was very impressed with that. It's a little bit higher class of people. They're more golf course people. They were a little bit better dressed. They were out and about. They had just finished an exercise class, and they were going to do a pumpkin decorating in the afternoon. It was beautiful. The problem with that one was you had to walk five miles to smoke. That was the biggest downfall of that whole place. Nevertheless, it was very inviting, and the facilities were nice. The staff who gave us the tour had been there since day one. He was very happy there. He loved the people. He knew everything about it. He could answer any question. He was very good, and I didn't feel like he was trying to sell me anything. The studios were all about the same amount. They're all between 335 and 355 square feet at every place I looked. But this one had a little bit nicer kitchen area than the one at the other place. The bathroom was good, too. It had a nice closet. They had a hair salon. There were several game rooms and several family rooms. In the lobby, there was a seating area, so you didn't have to entertain in your room.
Reviewer#RD1025c
4
|
November 8, 2023
I toured Promise Pointe at Tampa Oaks. I like the fact that there were two levels of memory care. They have standards and Bridges for the two levels of care. The room they showed us was empty. It looked clean, but there wasn't a whole lot of space. The other thing that I liked was that it had a window. The staff who toured me was very informative and warm. I connected with him. I appreciated his knowledge, expertise, and patience. I sat down and ate lunch.
Helen
5
|
January 10, 2023
My aunt moved into Promise Point at Tampa in November. The place is really beautiful. The food is good. We like everything about it, that's why we chose it. We kind of went and looked around, and that was the nicest place that we saw. It is modern and well-kept. The staff is friendly. We've had good arrangements with the administration and they've been very courteous in helping us do what we needed to do. They took the residents on outings. They play cards, and they bring in service dogs. The sitting room is beautiful where they can come out and have coffee while watching TV. We searched around and at the price that we could afford, everything else was much higher.
hopelessly caring
2
|
May 29, 2022
My family member was a resident at PP, on the ALF side, when the place was first opened. Back then it was run by the original manager who was a caring person, and PP seemed to be a great place-all new, clean, and beautiful. The level of care and concern for residents and their families was great. When COVID hit, all staff were concerned for the health and mental welfare of the residents. They immediately went into lockdown. Residents were kept in isolation for protection. However things got hard for management, and before long the manager left. Since then PP has not been the same. The new management has not been as successful as they would like to think. From my own experience, communication with family members is inconsistent and at times non existent. Many personal items belonging to my family member have disappeared. Due to COVID they are always understaffed which is why my family member, and Im sure others have fallen. As they reopened, I saw that my family member's unit wasn't messy, but filthy at times and infested with bugs, crawling up and down the door frames. This as due to trash being left behind and not removed in a timely fashion, and the floors not being spill free. Now my family member has moved to Memory Care side and needs much more assistance with self care, and shows signs of confusion at times. The Memory Care at PP is far more isolating than the ALF during the pandemic. Residents due not have access to telephones (regular landline) unless they use a cell phone (which is extremely difficult now and requires some tech savvy which my family member no longer has, and which was an item that "got lost" in the ALF right before COVID hit. It truly saddens me that not one staff member can return a phone call or make it possible for me to speak to my family member. Myself as well has another family member wants PP to be our family members forever place.... Truly... many things to think about.
Jim
5
|
October 10, 2021
My mom was placed in the memory care of Promise Pointe at Tampa Oaks. They're very good. I go over there and visit her and everybody is really professional. It's a good area that's very clean, it's a really secure area, and they seem to have a good amount of staff there, from what I can see, that takes care of the patients. She's been in there for a little bit now, and it seems like they're doing a very, very good job. They kind of let them make their own friends, it's not like they keep them isolated. They're all in their very nice community area. We had a discussion about the things that she's fond of and she likes, so she has a dietitian, so they have certain things that they give her, and certain things that they can't, and she looks healthy, so I'm pleased with it. They do mental stimulation and all that stuff, they have nice big tables, and they've got an area where they're grouped together, and they do puzzles. It's expensive, but for the money I think it's worth every penny.
Provider Response
Judy
5
|
August 16, 2021
We went to the Promise Pointe at Tampa Oaks. It was very nice, and was 8 miles from her sister. The views out their windows were beautiful. On each floor they had really nice, open reading rooms that you could go in and read or play a game. I asked them to think about the last state inspection, and it was perfect. She said they have never had anything bad. Their rooms were bigger and nicer than the other place. You have a choice of meals, and I like that very much. They have crafts, bingo, and movies.
run like the wind
1
|
July 15, 2021
The MC side is horrible. The staff sits on their phones. I witnessed staff yelling at residents. Screaming “sit down and shut up”. Mgt does not care. They do not address any concerns other than the bill. Do NOT leave anyone you care about at the facility. It looks pretty but trust me. My LO was not offered water during the day other than meals. No clean clothes. Rooms smell like urine. RUN. Much nicer places to leave our LOs
Provider Response
NancyRod
1
|
October 11, 2020
I advise anyone to not bring their loved ones here . My mother was a resident here before she passed away and this place is horrible. They are always understaffed which is why my mother and others have fallen . The food that they serve are portions for little kids . Some but not all of the CNAs are rude to the residents. The rooms are infested with bugs .
Carmen
4
|
July 15, 2020
Promise Pointe at Tampa Oaks was good, but there was a lack of organization there. They had a lot of people running around, scrambling, trying to do things, and not really knowing what to do all the time. During the beginning of the pandemic they didn't know what to do. My father tested positive for the virus and they kicked him out because he wouldn't wear his mask, so I had to move him immediately. They didn't handle that very well. I had become friendly with all the staff there, but at the end I was a little bit ticked off by the way they treated him considering he has memory issues and they didn't factor all that in. The apartments were really nice and big. They were professional enough, but they seemed understaffed. They always needed more people. They were always courteous and nice to me, they treated him very well, they were kind and helpful, but in the end they kicked him out of there because he wouldn't wear a mask. The food was pretty good. It was very clean, brand new, and not very populated yet.
Provider Response
JD
5
|
August 15, 2019
Pointe at Tampa Oaks was very good. It's a lovely facility, it's top notch, very airy, roomy, new, clean, the food is good, and the rooms are good. It was better than a lot of places. The staff is a nine out of ten.
J. Thompson
5
|
March 8, 2019
Very caring staff. Beautiful amenities. New management team really listens to the needs of the residents. My parents moved in shortly after opening (assisted living side) in April 2018 and it gave them the ability to do so much more. After my fathers passing, the staff gave my mother so much support that helped her thru this difficult time. Awesome facility.
Bruce
5
|
January 4, 2019
After careful review of numerous senior homes, we selected Promise Pointe in Tampa, Florida for our mother. It is a brand new facility that offers many services. The management and staff are the best and very caring to all the residents. The meals and food stand out for this type of facility. The chef runs a great kitchen staff. We are extremely happy with Promise Pointe and its high quality service!
rpalermo
5
|
October 25, 2018
I have a relative that is staying in the memory care side in this facility. The staff is outstanding and always pleasant and willing to assist in anyway they can. The memory care Director Jewelee is awesome and very caring. This facility and staff is the best around.
Cynthia
5
|
May 22, 2018
Promise Pointe At Tampa Oaks is excellent and brand new. I had a problem with one staff member, but that was taken care of. The administrators are very quick to listen to your concerns and address them. The staff is very attentive and outstanding. However, they're still trying to hire more people, so they're still short on staff. They serve three meals a day in a dining room style. They give fruit salad, entrée, and dessert for every lunch and dinner. It's nice. They offer occupational and physical therapy for my mother. They also do laundry for her at no extra cost.
Provider Response
PG
4
|
May 3, 2018
Promise Pointe At Tampa Oaks just recently opened and seemed very nice. I was impressed with the facility. The studio my mom was looking at was big enough for what she needed.
Provider Response
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