Aston Gardens at Pelican Marsh

Christine

We chose Aston Gardens at Pelican Marsh. It was very welcoming and Julie who handled the sales was delightful. The rooms were lovely. They provide two meals a day, breakfast and lunch or breakfast and dinner. They have a library, a card room, a theater, a barbershop, a beauty shop, and a gym. They have every kind of amenity that you could ask for including a chipping green. It's perfectly located for us. It was central to everything that we do. Overall, we were very pleased with the rates and everything. They offered just absolutely everything that a person could ask for. You have housekeeping and transport service. They even actually change your sheets on your bed and wash and fold your sheets. It's perfect for us as independent livers because we don't need assistance right now, but they also can move you from independent to assisted.

Efalkenb

Assisted Living at Aston Gardens has turned into a nightmare. Things were going downhill, and then all the managers left in Sept/Oct 2021. The director or AL, the Director of Nursing and Wellness, the Memory Care director, the Activities Director. Then almost all of the care givers. Some were not great to begin with but some were. There is a new director now but there is virtually no staff. They constantly have caregivers from temp agencies who don’t know what they’re doing and do not know the residents. And not enough help. Mom is often left languishing in the morning with no one to help her get dressed and to breakfast. It has been a constant battle. They won’t pay what they need to for full time help. We hate to have to move mom who has Alzheimer’s because of this. We have had multiple conversations with upper management to no avail. I am stressed out everyday trying to get mom the basic care we signed up for. It’s a nightmare.

Linda

We toured the assisted living and independent living of Aston Gardens at Pelican Marsh. It was pretty. It looked very well-tended. The people looked very well-tended. One of the things I liked was, if you need a ride to another part of the campus, someone in a golf cart comes and picks you up and takes you there. It was very pretty, it was bright, and it was spotless. It didn't look like an old people's home. The staff who toured me was very knowledgeable and very nice. The whole place was lovely. It was very homey. They do housekeeping.

Kathleen

I chose Aston Gardens at Pelican Marsh. I thought they had a very caring and compassionate staff. They had everything that I was looking for including the location and the price point. Their room sizes were good. They had tons of activities. It's an older facility, and they're working on renovations right now. They need some updating. I had to get home, but they gave me dinner to try; it was excellent.

William

I like Aston Gardens at Pelican Marsh. I thought it was very good. The rooms were bigger than any others that I saw. I didn't care for the meal plan too much. The staff was very nice. I looked at their menu; it had a variety to it, and it looked like it was quality food. They had full amenities. They had everything. It was a very comprehensive location. They had continental breakfast and either lunch or dinner. They only had one meal a day. It was a good experience.

Susan

I was very attracted to Aston Gardens at Pelican Marsh. There were two things that kept me from saying, "This is the place" though. One of them was the room. They have one-bedrooms, studios, and two-bedrooms. The two-bedroom was nice, but I thought the one-bedroom was horrible looking. It's really boxy, dark, and small. The studio was better; I liked that better. The fact that they have had the same staff there for a long time, the very low turnover, was an exciting thought to me. The only other thing that I was a little bit less happy about was this building that we walked into. It looked very nice and attractive, but it's not attached to the residences. It's like a clubhouse for I don't know who, and I thought it was really like the most attractive part of the place. I think the place had a lot of possibilities but it seemed like the big, beautiful building was not accessible to the residents. I think the independent people get access to the nice place, but the assisted living people do not, and that's weird. There were a lot of people walking around, and they had their masks on. I met residents and they were up and were interacting, so I thought that's a nice thing. The lady who helped was really nice, she was terrific. I really liked her.

Ron

My mom is moving into Aston Gardens at Pelican Marsh. It is close to where she lives; my brothers and sisters are still here in Naples so it is a lot closer, and that was a big thing. They have room service, linen service, and concierge service. She got a bedroom with a den and another half bath and that was another big plus. We just happened to catch a special they were having, which is over $1000 less a month. The visit was limited with the virus, but the lady actually brought food over here while they were talking, and the food was good. We met two people and they were very nice. They just remodeled everything, it's all brand new.

Brenda

We found Aston Gardens At Pelican Marsh for our loved one. It's been great, everyone's been very helpful and friendly with helping my dad get acclimated, and everyone's been great. Everyone's been very helpful with everybody and they're very friendly. No matter the position of the staff member, they'll go out of their way to help the residents and the families. I tasted the food and it's good. In fact, the chef sat down with my dad to see what his food preferences are, and so they've been helpful in that way as well. The dining area is under construction right now. They recently re-opened the pool, so they have water aerobics, they have a little putting green, they have bingo, painting, and exercises.

She101219

The rooms at Aston Gardens at Pelican Marsh were nice and large, and they have good views. The grounds are just okay, they're not great. The only problem is that everything is separated like the memory care, assisted living and independent living are all separated. In order to get dinner or lunch or whatever, you have to call a trolley, and the trolley would come and pick you up or drop you off. And when you have to leave the dining room or any of the activities, or anything that takes place in the main building, you would have to take the trolley back and that's a big detriment. The main building is where all the activities and the dining room is.

3twomany

Turnover of management is a big issue together with a lower sense of professionalism. Seem to elevate telephone operators to management positions within short period and little to no education behind them. I say there are better facilities in the area that should be looked at for the money !!!!!!! Last year during hurricane season the residents were without electric for 4 days !!!!!!

MF

The gentleman who took me on the tour of Aston Gardens at Pelican Marsh was very nice. It's an older facility, but it's quite well thought of. However, when you're living in Florida, there's high humidity. Their living spaces were nice, but not as nice as some of the others. I noticed that when you enter the building, it smelled musty. I think part of it is the fact that the doors open and close and it is hard to air-condition the hallways. Going into an apartment, you don't smell it, but it is unpleasant when you walk into the building. It smelled old and musty. Part of the building did not have the smell, but the other part did. They assured me that there's no mold, mildew, or anything like that. I think it's maybe because of the older equipment there.

Elizabeth

Aston Gardens was a beautiful place, but my mom feels that it might cost them too much money. The community was excellent and offered assisted living, memory care, and individually owned and rentable condos. We went to a brunch there and spoke with the residents. They liked it very much. The people who facilitated the brunch were very nice.

Christine256816

Aston Gardens at Pelican Marsh was campus-style and very nice. They were very helpful. They had a bus that brought people to Wal-Mart or doctors' appointments. I excluded it because the size of the place was too big. They do crafts. They had dinner and offered a second meal. The hallways in the common areas leading to the facility seemed older than the unit themselves.

Karen550576

Aston Gardens at Pelican Marsh is a very good place. The room is great. Mom has been there for a couple of months, and she is happy. The place is not too large, so there's more individualized attention. They have tea parties, Hawaiian themed parties, church services, bingo, and trips. They have a putting green and a pool.

drjjoe

We are new residents (4 weeks tomorrow) and our initial impression was not positive. On our first day in the apartment we found 4 problems which should have been found on a careful "walkthrough" by staff. It has taken almost 4 weeks to correct them. We have received no verbal introduction to the community . We were handed a manual to read.. The reception we have received from other residents has been great. The food is much better than we would have expected. At this point, despite the initial negative experiences, we are happy to be in Aston Gardens at Pelican Marsh.

Robert431580

I am very happy here at Aston Gardens, and I’ve been living here for four years. I am happy with my room, the food, and the activities. I’m happy with the helpful staff. I moved here without seeing the place, but after I got here, I’m very pleased with it.

Louis13

Aston Gardens is a nice facility, but they didn’t have an apartment available, only a studio, and that was unacceptable because I needed more space. The rooms were nice, though. The residents looked happy. They have the lowest turnover of the three I went to.

Phyllis116696150

We liked Aston Gardens a lot. The rooms were quite large and had two bathroom, which was the thing that I was really interested in. Some rooms were bigger than others and had different layouts, so everything in them was a little different and didn't get really monotonous with everybody living in the same house. The place was awfully nice.

Anonymous113180250

My mother is at Aston Gardens at Pelican Marsh and, so far, everything has been excellent. The staff is phenomenal and provide excellent care. The place is clean and home-like. They have all kinds of social activities. Each day, there is a calendar with various functions from religious services, card games, bingo, and lectures. They do trips and have big holiday parties with families included. It truly feels like a home. There is nothing bad that I can say about it because everything is perfect.

Caring112599250

The lady we met at Aston Gardens at Pelican Marsh was a wonderful person. She explained the facility to us thoroughly. Their apartments were very nice. The dining area was very nice as well.

not-here

They are big on promises and very small on follow through. You may well be lied to. The food is just horrid. Often just can not stomach it. Complaining just gets you labeled a "troublemaker". Covered parking exists but it is so filthy and bug infested that it is disgusting just to get to your car - and it costs extra for filthy covered parking. We have lived here for about two years and we are looking for other quarters. Move here and you will be sorry. Strongly suggest you look elsewhere!

Anonymous107415650

I thought Aston Gardens was very nice. It had flowers all around it. I had seen their apartments. They were not huge, but they were nice. They also had a lot of activities. The food was very good.

Caring105356550

Aston Gardens at Pelican Marsh best suited my parent's needs. During my visit, the staff was great and very friendly. We dealt with the lady at the reception desk, and she was knowledgeable. We saw a one-bedroom, and it was fine.

Jackie38

We got to tour at Aston Gardens at Pelican Marsh, and we were just impressed with everything we saw. Everyone was very nice. Their dining area was beautiful. They have a country club look about it. The menu looked also really nice and had lots of selections.

Caring101828150

I really liked Aston Gardens at Pelican Marsh, but they didn't have a place for my mother. They had a lot of activities and a lot of outings. I liked the rooms, and the dining area was big. The people were nice. We did have a meal there, and it was wonderful. It was a little bit bigger than where she is now. We kind of wanted to keep her in a smaller place just because she has trouble with her memory.

Caring101586450

I visited Aston Gardens. The staff was very professional. I've checked out an apartment, and it was very adequate. I did try their food, and it was very good. They have movies and speakers. What impressed me about this place was the general overall appearance.

Caring81540650

I did visit Aston Gardens at Pelican Marsh because I have friends there. I didn’t know they had to go on a golf cart to go to lunch or dinner. My friend is 91 years old, and I was like, "how could they do that," but she didn’t stay there that long. Their food was wonderful.

Coral1

My parents stayed at Aston Gardens before. The place was huge and fabulous, and the rooms were gorgeous. I only moved my mom because they didn't have memory care available at the time. She was there for two and a half years. They were independent, and then they were assisted. My dad passed away, and I wanted a smaller apartment because they had a huge 2-bedroom apartment. I moved mom to a studio. However, she had wandered out of the building, and they locked it down. The reason she wandered out at 1:30 in the morning was that she was trying to find her independent living apartment. They said I needed to get her a night sitter. So, I moved her. The set up was beautiful, but I wish their memory care was larger. I just wish the activities director would come and get the people for activities because people forget. They gave them a calendar, but a lot of people forget to go to the activities, and the activities were great there. They had music every week, and they had a guy that would come in and do music. They also had bingo, puzzles, and crafts. The staff there was fabulous. They were top-notch. The chef came over from the Ritz Carlton, and they had lobster every Saturday night. It was not inexpensive, but it was well worth it. It was a great place, and I would highly recommend it, but they had a huge waiting list. It was one of a few places I saw for the decent price that had a two-bedroom apartment with a great room and assisted living. You just do not find that. That was amazing, and it was lovely.

Caring88082050

We went to Aston Gardens. It’s massive, and it seems that there are 2 buildings, one for the assisted living and then a separate unit for memory care and in the middle is the entertainment part -- the lobby -- where they would gather for activities like happy hour and all those things. The main lobby was quite impressive, but the room areas weren’t so impressive. The door of the room locks you in the bathroom. It had very narrow hallways -- almost like a dorm or a nursing home. They didn’t serve us food, but they had little packets of cookies to give us. The person introducing was very capable and gave us a lot of information. The staff who gave us the tour was very gracious. It was active, and they have things that I -- as a community person -- could attend: lectures and things that I never knew or heard about. I had a sense of a very well balanced presentation of activities.

Caring2103

I have a friend who lives at Aston Gardens at Pelican Marsh. She has been there for six years and she is very, very happy. I have visited there several times and spoken to Peggy. I am very impressed with everything that I have seen there. They have been very cooperative and she keeps in touch with me as far as when she thinks I will be able to get in there. I looked in a couple of the rooms where they had the art room and I noticed there was a puzzle in one of the rooms that people were working on, but nobody was in the room at that time. I was impressed with the library. At the assisted living area, I know that nobody could get out without somebody observing them. As far as the independent living area, there was certainly no drive through there. You come in and there is a gate. During the day the gate is open so you can come in, but I'm unsure about in the evening.

Thomas29

At Aston Gardens at Pelican Marsh, everybody was nice. It was a very nice and pleasant visit. The staff was wonderful. It was a good experience. About cleanliness, I didn't notice anything dirty. The rooms were nice but they were small for me. The food was wonderful; however, they would only provide two meals. The breakfast was like what they do in a hotel with little cornflakes and pancakes and maybe scrambled eggs. The other facility I visited would provide more food.

Marlene5

The amenities at Aston Gardens at Pelican Marsh were really great. It was beautiful. It was located nicely from where my other family was living. It had a shaded path to walk through. The independent living was separate from the assisted living. It had pools. The people working there were great. You could push a button on your unit and someone would come to you. It had a great program. They had spacious and nicely designed rooms. They had a great dining room. I could afford it and I would recommend it to others.

Cliff2

I visited Ashton Gardens and I liked the campus-style atmosphere. The food and the dining room was very nice. I liked that they have a lounge where you can drink and mingle. They also have assisted living, if you need to transition you can go there.

Zeke W.

Overall very pleasant, good amenities, including shuttle services and walking paths. Staff evinced a notable security and safety interest in well-being of residents, even exceedingly difficult ones. Food seemed bland cafeteria level but with fancy and interesting sounding names. I think this was deliberate tuning/marketing to simultaneously engage and comfort the residents, rather at the expense of visitors such as myself. Plant physical maintenance/repair seemed good, although not as adept as I might have expected from construction workers elsewhere. Appearance maintenance and gardening was excellent as seemed housekeeping and sanitation. Medical care and supervision in the higher care area also was excellent, despite EXTREME provocation. Management's interest in the facility and its overall upkeep was very good in my estimate.