Grand Boulevard Health and Rehabilitation Center

btrudeau

Worst care I have seen, the staff gives medication without getting orders from a doctor. The staff cannot recognize a medical emergency. My mother was there for 2 weeks she had stroke symptoms on 2 occasions and the staff had to be told both times she needed to be sent out. Unfortunately, she didn't make it the second time. Not a good place.

Tinkertoy1

The state seriously needs to check this place out a little further. My Dad, with early dementia was admitted there after heart issues at the hospital for rehabilitation/therapy. We would call to check on him or talk to him and the phones would ring for 5 minutes without an answer. They are observing very strict COVID rules. Therefore, we could not truly tell what kind of treatment he was receiving. We felt helpless after phone conversations in which he would beg us to come get him. He said that he was cold and only provided a sheet, he was thirsty, hungry and handled roughly. He is quite frail. His med list was ignored, he has celiac disease and cannot have gluten. He was fed whatever they had and has paid for it. We finally got him transferred and he is much happier. Do not take your loved ones here!!!

bugeyedgal13

Please, stay away. Within 4 hours of my mother being admitted she "fell" she was not to be left unsupervised as she was a transfer from a local hospital and very disoriented.

JaniceM

• Meals have been, in Janice’s experience, to a large degree, inedible because of being cold, lacking margarine or butter, and no offers of condiments which are generally always on the delivery carts. Asking for the meal to be reheated was sometimes successful, other times not. We understand that she has been on a renal diet, which frankly sucks, but is it not better to have the patient eat SOMETHING rather than refuse to eat at all? Not suggesting ignoring the prescribed diet, but occasionally they should be able to have a more liberalized choice. This was the case when she was at UAB and Lakeshore, but both of those facilities seemed to have higher staffing levels, or a better patient to staff ratio and, generally speaking, were FAR more responsive to their patients. • In the case of taking the word of staff over patients, staff always wins. One case in point was the issue about Janice refusing to take a shower, an event that I witnessed that did not happen as discussed on June 5th. • Promises to schedule showers on specific days do not happen unless I or Janice pushed the issue. In just short of 7 weeks as a patient, Janice received 4 showers. • Some CNAs and nurses are exceptionally good; I can’t praise Gretchen and Reba enough. Gretchen and Reba are consistent and caring…. always (in our experience.) Donna is excellent in following up on patient needs and “fixing” problems. Always cheerful and positive. • Not being able to make a timely exit after 4 pm due to “door alarms” is particularly annoying. I understand the need to keep dementia patients from wandering out of the building, but it is no less annoying. Don’t have any suggestions for an alternative. • Finally, it will be interesting to see what the CT scan results are after having complained about Janice’s’ chest pains and coughing for the past 4 weeks with no definitive action taken until she is discharged. • One particular annoyance was why I had to, for nearly 4 weeks, drive from the north side of the bay to GB to take Janice for dialysis when another GB patient was being transported for her appointment (scheduled about 10 minutes prior to Janice’s). This resulted in an extra 58 mile round trip for me 3 days a week. The past two weeks, GB has been transporting Janice with the other GB patient to the same treatment site. • Gastrointestinologist's office finally called a week or so after discharge. Asked if Janice had had a colonoscopy in the past 5 years, Janice said she did abut three years agos. Janice would told that she would have to see that doctor, they would not schedule an appointment as requested by GB.

elle42

Poorly managed nursing home facility. High staff turn over.Everytime I visit my dear friend there,they don’t have enough staff. Unhappy residents. They need to improve the facility.

Rhonda877380

I placed my mother into Grand Boulevard Health & Rehab Center today. She is in the nursing home part. I know very little about it, but the location is very convenient for me so I can go and check on her daily. That’s one of the main reasons I wanted that location. What they serve my mother at lunch looks really nice. It is good. Her room is semi-private, and it has a bed. It has a bath that they share, and you can bring your own television and some things from home. So far, everyone has been very nice. I just dropped my mother off there. Everyone seemed nice. It was the weekend staff. Everyone seemed very helpful. I really don’t know that much about the facility because I just got there, but it was clean, the food looked great, and everyone was nice to my mother -- which were the right features for me.