Dove Tree Manor

Terre

I went all the way out to Dove Tree Manor. The lady of the house, the owner, did not know I was coming, and I didn't know I needed to call her, so she was not available. The two staff people kind of showed me around a little bit. They say they can house six guests, so they're basically putting two people per room. It's a very tiny home. The hallways were really narrow. I don't know how you can get a wheelchair through there. The place was not applicable to us because there was no room for a female only. It's a coed home and it would probably work for somebody else. The staff was very nice and very friendly. It looked like one was a care person. The other person was probably kitchen staff. They were kind enough to walk me through. I got to walk to the backyard and the whole backyard was torn up. They're digging it up. There was just so much stuff going on that you wouldn't dare want to have anybody out on the patio. I'm sure it's a fine place for somebody. It's just not going to be for us.

Mark

I am a resident of Dove Tree Manor, and I have not liked them for several reasons. I was not told by the hospital about these things. They just told me it was a great place, and I was rushed off to it. I had to supply everything that I needed: towels, washcloths, shampoo, and anything that I needed. I didn't like that because at the places I've been to, they supplied all that. I shared a room with another patient, but he took up most of the room. I didn't have very much room, and I didn't like that very much. The care I got was OK. I was fed and I was taken care of; my basic needs were met. But I have problems with anxiety, and they were not very understanding about that. For the most part, the caregivers were not very understanding about that. I have other people to talk to about my anxiety; I have my therapist and my psychiatrist, and they were the one saving grace. I wasn't getting very good care here. It's just overall, I didn't care for the place very much. They met my basic needs, so that's the only reason I didn't give them a "one." They keep things pretty clean; they sweep and mop the floor every day. I wasn't allowed to walk with my walker because I fell a couple of times when I first got here. Ever since then, I've been confined to a wheelchair. So, all there is for me to do here is watch TV. They have an outdoor area. There's the driveway, a patio, and a little bit of a walkway between the patio and the driveway. There have been some problems with communication because the rules keep changing. One day the rule might be that I can go to bed at seven o'clock, and then the next day I had to go to bed at six. The caregivers didn't like being woken up at night, and that's usually when I have trouble sleeping. I need something to help me sleep, and they didn't like getting woken up at night at all, so that was a problem.

uspd

Absolutely incompetent. My brother was complaining of chills and fever, I stopped by to do a welfare check. He had contracted a staff infection on the leg and had gone sepsis. His right foot was twice as big as the left. The swelling had spread to the neck and started to cut off circulation. I took him to the ER, and right away they incubated him and started surgery to drain the abscess. I ask the staff why didn't they recognize the medical emergency, they said " I thought he was just gaining weight" Absolutely horrific sanitation and gross negligence. The administration had the audacity threaten withholding my brother's personal belongings because we didn't give her30 days advanced notice of contract termination.

Jennifer

I didn't like Dove Tree Manor nor the caregivers, who looked like they're about 90 years old. The house looked OK and clean, but really dark, which bothered me. People were sitting in chairs like zombies, which looked horrible to me. They told me one thing over the phone and when I got there, it changed. I asked them serious questions and things changed a little bit again. I didn't ask silly questions, instead I asked things like, "Do you own the house?, Who writes your payroll? When was your last inspection? How did that go? Who are you insured by?" and when they can't answer me, that's the problem. It felt like they wanted the money. The place was clean and it's a nice house, but I would lighten it up and get additional caregivers because it looked horrible and you know the caregivers there can't do it and they're not going to have the energy to take residents out and do anything with them.

Provider Response