Pacifica Senior Living Mission Villa

Alfred

What I liked about Pacifica Senior Living Mission Villa is the facility itself. The building has a lot of glass windows, so there's a lot of natural light that comes in. It is very well thought out the way they have their dining room where everybody eats. Just about from every corner of the building, there's a courtyard where the patients can go out, and if they want to be outside. They have gardens for people who like gardening. They have four chickens in the chicken coop for people who like animals and want to do that kind of stuff. They have a little room about the size of a dining room in a home that you can reserve if you want to have a birthday party for your loved one that's in there. Everything seems well thought out, even the tile on the floor. They say that they have patients who like to walk around, walk around, and walk around, and the tile on the floor is positioned so that all the lines are straight. I could see how that is important to some people being in whatever condition in their mind if they just follow the straight tile where they can walk around the place. I found the shared rooms a little small though. They stressed that they try to keep people out of bed and out of their rooms and participate in their activities. There are seven activities a day to try to help people keep their minds occupied and all that. It all made sense as it was explained to me. As far as the tour is concerned, they were very informative. They weren't trying to rush you or anything, and they answered any question that you had. They have done a good job. The staff who toured me was very informative, very straightforward, and honest about everything there. It's a very nice building. It's clean. It didn't have any unusual odors. They have little mini sofas along the hallway, so if the people walking around get tired, there are plenty of places for you to sit and relax. So, it's well thought out.

Provider Response

Yvonne

My mom moved to Pacifica Daly City two weeks ago. It's a beautiful property, I love it. It's very clean, open, bright, and very cheerful, so I was impressed the minute I walked in the door, the rooms are nice. She's in a shared room but they have private rooms. The rooms are large, they have a private bathroom, two beds in a shared room and a giant armoire each, a nightstand, and there's plenty of storage and plenty of room to move around. My mom says she's very comfortable in her room. All the staff has been great. When I brought her up there, they walked out to the car to greet her, brought her in, sat down with her, and had lunch with her. Everybody that was on staff walked up to her and said, "Welcome." It was very warm. They don't let any of the residents stay in their rooms. The residents are in different areas of the facility either involved in crafts or watching a movie. They have people come in, and there was someone there the other day entertaining them. Everybody is grouped into three or four areas of the facility and they do different stuff. They have karaoke, arts and crafts, they have a resident dog there, and they do exercise. Nobody is left alone in the rooms, so all the rooms are empty and everybody is participating in something. That's what I love about it. My mom likes the food, she says it's really good, and she's very picky. I looked at their menus every time I'm up there and everything looks really good. The value for money is pretty reasonable considering what it costs to live here in the Bay Area.

Kathy

Pacifica Senior Living Mission Villa was beautiful. The staff was great. They were friendly, very professional, and very caring. They have a lot of things for the residents. I saw a schedule of activities, so it looked nice. I just didn't care for a couple of rules that they had like we couldn't just drop in and see our family member. We had to call the day before that and that bothers me. Also if we wanted to take our family member somewhere, they had to bring him out and then they would pick him up from the car to go back in. So it was just a feeling that I just couldn't go and see what was going on.

Suzanna M

Our auntie stayed at Pacifica Senior Living Mission Villa for only 7 days. We paid a total of $11735.71 They promised for refund of $4390.55 They only sent us $2290.55 back. The company kept promising us that they will send us the remaining balance of $2100. We never receive it. Many emails sent to request for the additional refund but no response.

Provider Response

Gwendolyn

I like Pacifica Senior Living Mission Villa. It was very open. The area was open. My mother could go out and plant or bring animals that she wanted. It was just very open and airy. You could see the sun shining through at all angles of the buildings. I was impressed. That was my first choice. And they held a room for me from July to October, and I had not made a decision. That was my first choice and that is the place where I wanted my mom to be. They have the same things, but with Pacifica Senior Living Mission Villa, I was just really impressed. Once I took the tour, I wanted my mom there. It was close to both houses for me because I have a house in Bayview and a house in the Ingleside. They showed me the recreation room where they could go in and do activities. Then they had another room where they could go in and sit with other patients or clients. They had a discussion room, I call it a discussion room, but it was just the activity room. It's in a great location. The way the building is built, it's airy and sunny. The court area was lovely.

Provider Response

sfmom

Pacifica Mission Villa provides a safe, caring and inclusive environment for my mom. The staff did a great job acclimating my mom to her new environment and keeping her busy. My mom enjoys the weekly shuttle ride touring the Bay Area. The medical staff keeps detailed record of her medication and behavior, making it easy for me to communicate with my mom’s care team at Kaiser. Choosing Pacifica Mission Villa is the best decision I’ve ever made for my mom.

Provider Response