Higley House

Melissa-daughter

My mother went into a downward spiral in the three months that she was in Higley House. Within the first two weeks there, she came down with a severe abdominal skin infection and a bad bladder infection two months later. She started having delusions, hallucinations and acting out - likely caused or exacerbated by the bladder infection. Upon admission to Higley House, I stressed that my mother would need hands-on care with all bathing and toileting. And it became apparent to me that she was left ...

disappointed niece

This is not a caring home. The staff does bare minimum, let’s the client know when asking for help that “it’s not my job”. There are no organized activities. There was a night staff member that did a decent job of cleaning, but after he was gone, no one cleaned. When management was advised that several things on the care list were not be done and we were giving 15 days notice to leave, they insisted we needed to give 30 days and had to pay for 30. Basically saying, “prove it”. It’s all about the...

Poorer

I chose this place for my mother because of the level of staffing I witnessed on the tour, even though it was the most expensive of the places I looked at. I signed the contract, which stated that if she died I would get no refund, and wrote a check for over $5,000 for a month. Less than 24 hrs. after she arrived, mom died. Pretty good pay day for them. Quite a racket. The manager never gave me the courtesy of a phone call after her death and did not answer when I called him. When I went t...

Kathleen308282

We did not like Higley House. During our visit, I saw that it didn’t look like they had a lot of staff. The residents looked bored, like nobody was doing anything with them. A lot of them looked very ill. The place looked very outdated and was not very clean.

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