BrightStar Care Greater Waukesha Pewaukee, WI

Kathleen .

The agency was positive and friendly as well. The help the agency provided was very nice and friendly.

Anonymous_1713350020

They have helped the most by allowing me to work while they care for my mom. Some of the staff do not have reliable transportation so that was a barrier. Coming and going was delayed.

Kim G_18

For my daily life, it was very frustrating because of the lack of communication. They were supposed to provide overnight care for her, and there were multiple things that did not happen. It was night and day difference between the two different locations in our area. Their top need would be communication needed and adjusted properly. This location did very little for her.

Laurial K

I helped him stay in the community that he was living at. They were fast, responsive, and they filled the need that I had.

Jeanice G

I wouldn't be able to handle morning and nights without them. It gives me relief from the help I get from them. I am not excited about the one that comes on Monday. It seems to me that she rushes through the whole thing. She is not as thorough as my other caregiver.

Anonymous_1701974566

They are great at being themselves and giving great service. The people I've met are nice and friendly.

Jackie (_1

They really treated him like a person, had a conversation with him, they provided things that I asked them to provide and would listen to my dad if he didn't want something. I like the communication and I liked the caregivers that came to my dad.

Ken S_11

Jen does a good job with the care. I would recommend them because the person who has been coming is very good.

Scott M_18

Debra helped my father stay in his assisted living home until he passed. That meant a lot to us, it allowed us to avoid putting him in a nursing home at the end of his life. My dad lived in a supported living environment, but he needed extra help at the end of his life. Our BrightStar care nurse did everything he needed, she was wonderful.

Anonymous_7623

They weren't there long enough to make an impact. They could improve the training of the caregivers.

Rodney B_1

The provider should be able to provide additional staffing. I like the flexible schedule, but they could improve their staffing and scheduling.

Bruce C_7

They are very accommodating with our constantly changing schedule. The caregiver Nancy has been outstanding. She takes care of all of my wife's needs.

Anonymous_7588

Right now, it is a big help and there is not anything at the moment they could do to make my life easier. I would want them to improve on being more consistent on the people they send so it is not a different person every day.

Chris _8

They've done a pretty good job. They're really good with getting a caregiver out quickly.

Charlotte R_10

Some have talked and joked with him, but everyone has done his job to take care of him. They all seem very competent.

Beth B_17

I have never had respite help, so it has been a big blessing that I can come and go with my other son and know she is being taken care of. They are very punctual, and the woman that does the scheduling reaches out to me quickly. They have been very efficient.

Beatrice K

My caregiver is good to work with and makes me feel comfortable. I like the way my caregiver helps me.

Anonymous_6650

She's not too happy having someone take care of her. They could explain what their abilities are, so we could better understand what help they can give. They seem to be interested. Communication is fair. I'd like to be able to get more information about certain questions I have.

Janis F_1

It gives me a break to let someone else care for him for a while. I like my caregiver and the owners.

Jessica K_2

They send us one caregiver and she quit after two days and they never told us she was quitting. They never follow-up. From the initial contact they have called me one time.

Susan P_25

My caregiver is very hands-on because she is helping my husband out of the shower. They are very hands-on even through the phone because they match us with good clients.

Kristine M_4

I don't have to worry about my dad. The caregivers are very good with my dad.

Anonymous_5861

It is very important. Just help with my personal care is what I need. They need more consistent training for their people.

Kathy T_3

They are able to help me and help me get to place. The caregiver that I have are very responsible and on time.

Anonymous_5758

They have helped the most by giving me the independence I needed. I like that they are very efficient and very nice.

Debbie R_6

It gave us relief, knowing they were there when we could not be. They are responsive and always find people to cover us, and the caregivers are excellent.

DisappointedInOconomowoc

This company was hired to provide respite care for my elderly father, so my mom could have a break. We have found BrightStar to be Unreliable, poorly trained and no communication between employees, staff and clients. My elderly parents have been working with BrightStar out of Pewaukee for over 2 months. The first 2 weeks they had a wonderful caregiver. Then it was excuses for the next 3 weeks and no one showed. Then they had a barely trained girl show up, late, couldn’t find the address. My mom makes appointments during these scheduled times so someone is at home with my elderly father. While my mom was at her appointment, my dad told the caregiver she could leave…so she did! Leaving my dad alone! The next caregiver that showed up came by Uber. She couldn’t get a ride back, she was on her phone most of the time. Finally my mother had to drive her back to the Pewaukee office. They had a few more no shows. Then one who came, but was allergic to dogs! Yes, my parents have a dog! Today (1/4/22) was ANOTHER no show. Even though my mother called and talked to someone last week AND again yesterday! And on top of that, no one called my mom to let her know until the end of the day! Perhaps it is just this office, but I would tell you to try someone else! This business is unacceptable on many levels!

Susan G_23

They transported him, and they provided me with some quality time. The aides were very good. They took care of the insurance.

Suzy B_1

They are always very good. I feel comfortable calling them with any issues. I like that they are flexible and the staff handles issues very well. They are reasonably priced.

Norm W

This care makes it possible for us to function as a family. They were able to handled the 24 hour care right away. It would be great to have more staff so that are no scheduling gaps.

Anonymous_4673

They could have better caregivers. The caregivers sat on their phone and slept, only a couple did works.

Kathy S_30

They were able to help my dad with his needs that other care facilities were not able to handle. There's so much I liked. I was very impressed on how they actually treated my father as though he was family. It was more than just a nursing care that they gave him. It was a more personal involvement with him which made him fall in love with the nurses and vice versa.

Anonymous_4990

They have had people to help out when needed. The individuals that come here are very nice and she is there for every shift needed.

Anonymous_1520

I couldn't get along without them; however, I could use more help with things I can't do with my hip. They take a personal interest in their clients.

Debra T_3

They should have showed up for their shifts. They were undependable and unreliable.

Marie B_5

They watched her so that we could sleep. They were honest and most of the girls were helpful.

Carey C_1

They could show up and be consistent in the care. The aides cancel at the last minute or won't show up.

Anonymous_4429

They could communicate better with us. They need better caregivers. They could fix their scheduling. It is difficult to work with.

Jodi S_2

It kept my father safe when I was unable to be there to care for him. I like that it is easy to reach a nurse at any time.

Julia R_1

The convenience is really nice because it's at my home. Our provider is always on time and kind. She provides good care.

Kathleen M_18

When we need help in a matter of a few days, they are able to get people for us. The caregivers have been very good.

Kate S_3

We would've liked more hours because that would've been better. They were very organized, and they got back to me very quickly.

Anonymous_3935

I was not comfortable with the oversight given to caregivers. I would like to see responsiveness to complaints.

Dick L

They are able to be here which allows me to leave the house and do my errands. The people, the caregivers, are very confident, helpful and caring.

Heidi M_2

The two people are great. They are interactive with her. They need to show up and come back.

Anonymous_3847

By just providing caregivers. They are really good. They are available, and if one does not make it they fill the position quickly.

Lola B

It's nice to know that there's somebody who will listen and try to help us. I like that I don't have to call them unless we have a need that I think that they can help with.

Elaine B_5

They helped the most by giving him a shower and helping with transportation. I shared with others about how I like that the owner, and my caregivers were outstanding.

Anonymous_3246

They could show up when they need to.

John B_28

They've kept the person that I have here, rather than changing the person. At times, the person who comes to help is sick. Either the agency doesn't know who to send or the people don't have experience. I get to talk to the CEO about my needs.

Sandy N_2

They just took care of some of the duties that I just couldn't perform and made me able to stay in my house. The caregivers were very reliable and helpful.

Anonymous_2735

My loved one has special needs, and meeting a new person each time was detrimental. It would have been easier with a consistent person. They could have been consistent with the caregiver that came. I had four different caregivers that came.

Chris S_9

Having the staff available makes a big difference by allowing us to go to different places and still have caregivers. They could work on the communication and have more consistency with the staffing.

Patti C

My nurse is there for two hours and is able to get me my medicine. I like my nurse. She is really good.

Anonymous_2072

It seemed like they didn't know what to do, which made me lose hours of my respite time in training the caregivers on what to do. I was doing too much work. I would have liked the caregivers to be on time, to be aware of the plan of care, to not be on their phones, and to have a level of an experience. I wish they could have give us consistent caregivers for the hours we had on Friday.

Dale W

Right now, I have a bad back with my disease, so the services help me a lot right now. I've got a good caregiver that does everything for me.

Anonymous_2024

I can take a shower and not worry that I fall down. I have a hard time washing myself, so it is essential. The nature of this business is that people change jobs, locations, and schooling, so I get caregivers of all ages. I have had young people, which was difficult because some are better than others.

Ervin W

They could be on time. They could improve the scheduling.

Anonymous_1865

They were only there for four days and helped us maintain the situation. They were on time, able to get people on a short notice, and very nice people that served us.

Gail K_6

They were there to talk with her and were patient with her. They just kept a good eye on her. Everyone is super helpful, and the staff is great.

Anonymous

They do what needs to be done, and if something additional is asked, it is taken care of. I like that they are very competent and pleasant.

Michael M_38

It's nice to have help because we are elderly and it's hard to take care of him by ourselves. It's nice to have back up. They do their best, but sometimes it's hard to find good care.

Wayne W_4

They could have made my life easier by being on time. When they say they are going to be on time, they should be. When they say they are going to show up, they should show up.

Kathy L_7

I am wheelchair bound, and without Nancy, my loved one couldn't do half of the things he can with her. I have already recommended them. They have found us good people for multiple people in my family. They find very good people and do a good job at matching people that we can get along with. One of our caregivers has been with us for two years.

Betty

They bathed him in the morning. They were always on time and efficient.

Paula M

I transfer and bathe the client. The client is fifty-years-old and I've been helping her all my life.

Frederick J

My husband has Parkinson's and he was having trouble stepping over the side of the tub and I was afraid he was going to fall. We had good service with BrightStar Care.

Barbara M

I would recommend BrightStar Care because they responded immediately and the caregivers were wonderful! The service helped me because I couldn't walk very well, so the caregivers were able to help me with the daily things that needed to be done, including my dog.

Heather H_1

BrightStar Care is disorganized. BrightStar Care should hire better caregivers.

Ron &

BrightStar Care could have their employees show up on time. They could have the employees stay their shifts as well. BrightStar Care needs to make sure that the caregivers come on time to make sure that I don't get calls to inform me that no one showed up to care for my wife.

Anonymous_368

BrightStar Care is a good company, but they need to improve their communication. The services I am receiving could have a greater impact on my life if BrightStar Care would improve their communication. The caregivers need better attitudes and work ethic, and they should always come in with a smile.