BrightStar Care Sugar Land / Katy Sugar Land, TX

Anonymous_1704479692

The provider helped the most by being there when I needed it. I like that the agency has good communication.

Susan P_33

They spent time with me and were willing to do anything I asked them. I liked that they were all very nice.

Stephanie S_19

I like that they get to know you first and we clicked instantly. I like that we are still using them for my aunt with the same caregiver.

Anandi S

They could have made our lives easier by following up once the care provider came over. There was no follow up once the care provider came out. From the initial set up, the response was great.

Catherine L_10

The nurse I have is understanding of my needs and is flexible. I like the agency because the nurses are well-trained, and the schedule is flexible.

David _27

They allow me to be at ease because I know my Mom is in good care. The transparency they provide is good.

Faye _1

It gives me time to take care of my kids because I have someone here with my mother. I wish that I could less people.

Debra J_2

Whenever he has a bad day they show him extra TLC, they don't stop trying, and they don't allow him to just stay upset. I would recommend them because they're caring, they help a lot, and they interact well with Larry.

Craig S_6

They helped me after I had surgery. Whoever trained the employees how to train, to be respectful, and have a good work ethic.

Monica H_3

They always have a good amount of caregivers to work with. I like that they're quick to respond to any of my concerns.

Maryadelle M

They meet with my husband and take care of him, so it leaves me to do a few things ad they do a few things around the house that is difficult for me to do. I like the communication, it is very good, and they respond to any changes they have.

Dan C_9

They helped her with mobility and social skills. They are responsive and fair priced. It was courteous.

Marianne H_2

I don't know what we would have done without them. We needed someone to just sit with him, he would get lost in the house sometimes. The people were very professional.

Andrea S_16

They help with anything that is necessary in her life like household chores, walking around, getting to the bathroom, and showering safely alongside other things. I like the caregivers who did a great job and the responsive administration so I'd certainly recommend the services.

Harry A

They are my back-up care provider. I like knowing I can call them if my primary caregiver can't come. They are very accessible and helpful.

Gayla B

I could not have done this without BrightStar. It was a huge relief to know someone was there in the night. I liked that they were quick to respond.

Joy C_4

They were there to be with him so I could feel free to go out and do things. I liked that they were very responsive.

Margaret A_17

They have taken care of my husband and kept my safe. I like that they have been really professional and have great services.

Chioma

The agency provided me with a good quality caregiver. I like this agency because of the way they handle their patients.

Anonymous_6392

When ever I voice a concern they normally respond that same day. I like their promptness.

Maria G_3

They always listen to me and what I tell them I need. They are looking to help me. They always communicate with me well.

Marianne H_3

They have helped with different things like cleaning. I like the people that have been sent out to help. Everybody has been great.

Jacqueline M_6

They have made my experience positive through their responsiveness. One thing I would tell a friend is that the caregivers are awesome.

Cindy G_9

They answer all my phone calls and they fill the shifts we need. Their depth of employees is great because it fills the coverage when emergencies come up.

Lisa A_14

They provide dependable care. They were nice when they came out to meet us.

John B_52

They have consistent caregivers and good communication. They are responsive.

Michet S

They were there and very helpful. I wasn't able to do anything without them. They were approachable and understanding of my situation and a pleasure to work with.

Jim S_28

I like that they feed her. I like that they are confident and friendly. I do not know what I would do without them.

Christiana A

My caregiver is wonderful. She helps me with my ADL including my laundry and making lunch. The caregivers always reached out as well as the management.

Debbie S_17

It relieves me from some of the stuff, like bathing him. She connected well with my husband.

Anonymous_4868

I would like them to do more around the house like getting rid of old food that is rotting in the refrigerator. I would like them to let us know what is happening with our parents so we can assess and handle issues that are coming up.

Donna J_9

Some of the caregivers could have been more proactive. I felt like I had to do a lot of the things. The scheduler was helpful and efficient. They also had a nurse that was very helpful when she came out.

Joshua C_1

They do anything possible. So far the nurses have provided the best service. They provide quality service to the client.

Nysha W

It helps her to be a little more independent, we might not need the services a lot longer. They are resourceful and they care about what our needs are. They are knowledgeable.

Eric S_7

I used to be very sick and having this now is a life changer, it's helped me to function in society. I think the quality of the nurses and the organization and administration is great. They respond very well.

Kitty G

She has a poor attitude about the care, and she is impossible to work with. I like that they care. They try their best.

Kerry C_3

With the Covid being so hard on the elderly, they take extra precautions to make sure my mom stays safe. I like them because of the quality of the care they have for my mom. I just like the quality of their care.

Jackie B_9

They help make my life easier because they make sure my father is being taken care of. I know the owners and believe they are doing things right.

Mrs.

It hurts me that they didn't care for him when I was paying them to provide care. It wasn't a hard job. They just had to help him move and get to the bathroom. They sent people out who didn't want to night work. It's hard to watch the one you love die.

Anonymous_4172

The only reference I have to the company is Rose and she is a wonder. They could hire more people like her! The company doesn't have a huge impact on my life. If every caregiver is like Rose I would recommend the company every time.

Lisa S_16

My mom did not want help there, but anytime the people were there they tried to go above and beyond for my mom even when my mom did not want it. They worked very, very well with us as far as our needs, our hourly needs, getting people in, and that kind of things.

Nancy _9

For my mother's care, she could've used more services like emptying colostomy bags and changing catheter bags. I just referred a friend to them today.

Chris _2

Having someone there to make sure he doesn't fall makes it easier. It is easy to schedule and the staff is very helpful.

Christopher H_1

They talk to me and make me feel like I am their friend. They make me feel comfortable.

Katie C_2

She needed help and the aide was wonderful. She did her job effectively. It was great care. It was so smooth and seamless.

Anonymous_1457

It helped me tremendously. Knowing that they were hear to prepare meals and keep her company allowed me to go do other things. It freed up my life immensely. Some of the people were more highly qualified than others. I am sure it is difficult to get highly qualified people. One of the caregivers was training to be a nurse and her schooling was interfering so we couldn't keep her.

Elizabeth A_9

We had to move her to assisted living and she was going to be miserable if we didn't have a caregiver coming. That is very important to her. She likes the company and the help. The quality of care has been really good.

Katherine _1

It is still new. We're working on inspiring my mom to get out more. Some of their calling staff has a disconnect. Not the staff that comes to the home, but just the receptionists.

Bill S_17

It has been extremely positive. We got lucky with Susan. We love the person we have now, but in the past they have not turned out well.

Michelle H_7

I wanted regular people in my home, and it took a while because they were hiring new people for us. The communication could be better. More consistency with the schedule would be nice. I wanted three days with the same people. They found more consistency after I said I was going to find someone else. I don't want to blame them because they are good company, but it was just hard to work out in the beginning, and I was a little impatient. They also didn't want to pay overtime so I couldn't get them when I wanted them at certain times. They aren't always doing what they are supposed to be doing. They are supposed to give her a sponge bath everyday, but they don't do that all the time. The company needs to be a bit more strict in regards of what the caregivers have to do.

Anonymous_2633

They are transparent. They are very professional.

Anonymous_1701

They are always on time and stick to the duties that we expect of them. Anytime I need them for an emergency, they will send someone right away.

Sherrill P

They should interact with my mother-in-law and communicate with us. They need to have better contact with the consumer who has hired them. They need to employ people who have skills. They should employ someone who cares enough to get away from the TV. They should interact with the client and get the client up from sitting for 8 to 10 hours.

Keli W

They got her where she needed to go. They are very responsive.

Bertha G_1

The first ten days I was kind of out of it and them being there was very reassuring because they were so nice. They are very prompt and the people they assigned to my case were so nice, so helpful, so respectful, and so knowledgeable about what they do to for me.

Edward B_5

I don't have to worry about anything about my infusions. My nurse is a fine representation of what BrightStar should be like.

Maria Q

They have to be their friends and talk to her. She has a kind of depression, so she needs somebody to speak to her and not just be a robot. I like that they work with us and they have nice people. We had one bad experience one time, but most of the time they are good.

Sarah G

I only see her once a month, so it doesn't affect me daily, but it helps me monthly. I really enjoy my nurse and that makes it great for me!

Nancy R

I am not using them very much because I drive myself. Their caregivers could be better at driving.

Daniel S_2

They keep things in order. I don't have to call and chase them down to let them know about things. I used to have to try for weeks with other companies to get stuff done. They are dependable, and they have excellent customer service.

Suzzanne O

I cannot give myself shots and that is what she does for me. I just love my nurse.

Martha M_7

They are there to take me to the doctor or the hospital when I need it. They are always helpful for me, they get in and out of the car and house, get me to the doctor, and are always very courteous.

Alison F

They are prompt, courteous, professional, and friendly. They are accommodating. They've helped me get to a variety of appointments in my life.

Paula W

I liked how they did a check-up on my loved one every three months. The nurse would come out and check my loved one's needs. It was freeing me up in the home so I could go out and do things I needed to do.

Lavette S

I think that all of the staff members that have come have been very professional. I also like that they have a nurse come out quarterly to check on my loved one. Having them gives me a break for a few hours every night.

Ariyo, E

I would recommend BrightStar Care because the caregiver is excellent. She is very caring, efficient, and timely. Having the services from BrightStar Care has been very helpful. I have seen an improvement in my loved one's health since using BrightStar Care.

Donna W_5

BrightStar Care has great caregivers, and other employees. BrightStar Care was able to care for my mother when I could not.