Home Instead of Houston - Serving Bellaire, Missouri City, and Sugar Land TX

Miracle

My husband is a retired army veteran who requires round the clock care and watching. We were referred to homeinstead through the VA and have been with them for about 2 years now. I love the staff, the thorough communication and the care from our care giver mrs.gee (Geneva). She goes above and beyond with assistance Melvin. It helps me to be able to take a break. Mrs.Gee is always a joy, she has helped his mental to be more at ease in the afternoon, she has helped motivate him in so many ways and Melvin has grown to love her more and more. There was never a time when we felt bad about having her as a caregiver. I am very thankful for this company overall at the level of professionalism and festive energy they bring. Thank you to everyone !

C Taylor

We have been very pleased with our parents’ in home caregiver and the responsiveness of the staff at Home Instead.

Debra

My friend has been using Home Instead for about five months now. I've been very satisfied with the service of the caregivers and the reliability of the staff, professionalism, and friendliness. I have a caregiver here six days a week. They help with activities of daily living. Scheduling is very good and very convenient for the client as to their needs.

Grover

We've been using Home Instead since 2017. They have provided excellent direct care to my sister-in-law and they perform their role to other family members as needed. They've been very professional, very caring, and very responsive to any concerns related to my sister-in-law's care. We have a sitter that goes to be with her weekly. My sister-in-law is in a facility and being in a facility like that, you need someone to sort of be there to work with the nursing staff. The sitter goes and makes sure that people show up and she gets the care that she needs. She's sort of the intermediary between us and the facility and she does a great job.

Richard

My brother has been using Home Instead since December of 2021. He had a stroke last year and he went to the hospital and he couldn't walk. Somebody comes and sees my brother every day from 9:00 in the morning until 3:00. He's pretty much bedridden. He's a lot bigger than me and heavier. I needed to find somebody quick and reliable because I pretty much had to turn this over to somebody. I spoke to Greg who turned out to be the owner. When I called him on Christmas Eve, I told him what the deal was, that my brother was getting discharged from the hospital and I needed help right away. He goes, "Can I come by and talk to you tomorrow?" I'm like, "Tomorrow is Christmas Day." He goes, "You need somebody quick, I'll be more than happy to come tomorrow." I went, "Sure, why not?" When I noticed that Greg was going to take away from his family on Christmas Day to meet me, I thought this is pretty good. I'm really impressed that he would even think about coming to see me on Christmas Day rather than wait until January after the New Year's celebration. When he came out on Christmas Day, I was really shocked. He showed up and we sat down and went over all their services and the pricing and everything. By that point, I was like "Let's do it." It was comparable to the other places that I've called and there's a lot of places that never returned my call. By him agreeing to meet me on Christmas Day was really a big shock to me. I ended up signing a contract that same day. The day that we agreed the start date, Greg had a healthcare provider waiting for us when the ambulance brought my brother home. She pretty much took him out of the ambulance, put him in a wheelchair and went inside the house and that's where it all started. I was really impressed with the fact that Greg was able to get somebody there that quickly and be there before the ambulance arrived. We didn't have to wait for someone. This healthcare provider that was there and I were able to get my brother out of the wheelchair and into his bed and all this other stuff. There was no way I could have done it by myself. I got to know Greg. Every couple of days, he was staying in touch with me to make sure that everything was OK and if the healthcare provider was doing what I expected. As time went on, I got to know Greg personally, not just a customer and owner. It's like we've known each other a long time. He is really good and hands-on. He calls, he follows up on stuff, and he runs all the caregivers and the schedulers and the billing people. It's just unbelievable what he does as an owner operator. He knows about everything that's going on at his shop. He himself will go and do home healthcare services. He's the kind of guy that doesn't just say, "We'll do this." He goes, "I'll do this and this." He really impressed me that he can run a specialized business. It's not easy to run a home healthcare business. He does an excellent job about it. He'll do anything that anybody that works for him would do. If it's a billing problem, he'll get involved. If somebody's short, he'll come fill in for them. If there's a scheduling issue, he gets involved. From time to time, people have to have vacations and some people get sick and people just have to have a day off, so he'll find somebody to fill in. It's not an easy job. It's a hard job. I wouldn't want to do it.

David

Home Instead of Houston is a good company. I've done business with them for about a year. They're an excellent company to do business with if you need their service. I'm a basketball player and I've dealt with several companies for years and this was the best company that I've dealt with. They can come to your house every day or they can come once a week or whatever you wish. If an older person needs some help, they do a great job of finding people to do the work. They'll work with pretty much anything you need. You have to talk to them about it and they'll make it work. They're all good people. They make sure they check thoroughly the ones they send to your house and they know who they are. I was very impressed with that. They've been great for me.