Family Tree In-Home Care San Antonio San Antonio, TX

Lacy M

They took great care of my grandmother and provided the care needed. The communication can be improved with the caregivers on the weekend.

Anita H_2

I do not drive anymore, so I rely on my caregiver to take me grocery shopping, hair appointments and everything I am not capable of doing. I like the agency because they are very attentive, and they stay on top of everything.

Ruben H

They take care of my mom, so I can do other things I need to do. They can't find people to fill in, at times.

Anonymous_7574

The services keep me going, making my life easier. The staff needs to resolve the scheduling issues we have at this time. This is a miscommunication regarding the schedule.

James W_54

They are prompt with their services. I like the caregiver they have sent us.

Lynda D_3

She provided transportation for me. I think they offer a good service that is very needed.

Joy S_12

They help with her taking her meds. The caregivers are very qualified and responsible.

Teresa M_14

It has helped me and my mother has enjoyed it. They are responsive. They act quickly. The caregivers they send out are friendly.

Charles H_22

They do everything dad asks for and they're essentially cousins of the family. They go above and beyond. The staff are amazing. The caregivers are fantastic.

Roger M_13

They visit because my daughter wants them to be here, especially when she is out of town. They are very courteous and on point. They are here when they say they are going to be here.

Anonymous_5882

It helps give me a reason to live, knowing that someone will be coming by to see me. They take care of my needs and help me feel more secure and safe.

Kenna Jean F

She does everything that I could ever ask her to do. My caregiver is very nice and just wonderful.

Carolyn D_13

She didn't try to make me do things above my capability and I improved on my own time. I liked that they billed me like I asked them to and I liked Leslie.

Charles H_28

The caregiver has been helping me with her personal care, as well as house work. I like that the agency is always on time, and they listen to what the client has to say. The people that we have worked with have been super to me.

Steven S_20

I am currently getting help with social security disability and that has been really helpful. I like that they have been really helpful with me. My father passed away and things were pretty rough for me. Some of the associates reached out and really helped me a lot.

Anonymous_1714382277

They help with companionship and daily activities. I like the one-on-one tailored service.

Mark W_21

They are professional and convenient. They are prompt, courteous and I get what I need.

Daniel A_3

The caregivers sat and talked with me. I liked that they were always here on time. I felt bad because I didn't have much for them to do.

Lillie J_2

I liked that they helped me by helping my mom to take a shower and dress her, and get her food. I liked that it was really good and the case worker would always call and check in and the caregiver was really good.

Rebecca C_6

I live in Maine and she is in Texas. She is available all the time and takes care of anything that comes up. I feel like the care manager that we have is super involved and very structured and takes care of everything we talk about.

Bill B_25

They create a personal bond with her. I like the caregivers and staff.

Albert L_7

I like that they provide a person to be here with him. The scheduling has been a problem.

Nancy C_38

It was very helpful. I was able to get up and walk and someone watch me. She was on time, she was friendly, and did what she was supposed to do.

Fred R_6

They tried to get caregivers that I liked for my dad. They are reliable, they are there when they are supposed to be.

Madeline R_1

IT made me more sensitive to my wife's needs, giving me more patience. Not charge as much.

Emily L_4

It's great because I can come to work and not have to worry about my sister. The caregiver that they have been sending is consistent for us.

Gary Z_4

They provide care for my wife. I like the care that they have provided.

Paul A_8

They help me make my appointments because I can't remember them all. My care provider helps me explain to doctors.

Charles R. W

It helped my sister and I. I wasn't going to be able to take off work. It helped to know that someone would be here to help settle him after the procedures. We will continue to use it. They help with taking my loved one to medical appointments.

Nancy B_63

I have another set of eyes taking care of my mom. The communication is good.

Lorraine W_6

The girl that is here now is very competent and caring. The services have made my life easier. I like the people that they have sent so far. They seem really competent.

Billie H_1

It gives me a lot of peace of mind. My CarePlan manager is absolutely awesome.

Cynthia C. C

They could have had more continuity and a consistent caregiver. I would recommend them because they had some good people. I needed continuity.

Bernard M_6

The agency could make my life more easier by having a small summary at the end of the day that could be texted to me. I would like the agency to improve by sending me text messages. It would be a great improvement.

Anonymous_1703166361

They provide a great conveyance for me, and I am happy with the services. They do a good job, and I would recommend them to others.

Susan L_36

The caregivers help by coming with me to doctor's appointments. I've been with them for 6 years, I couldn't speak more highly of them, I couldn't do anything without them.

Piper B

She helped me find some home care and set things up. I like it so far. She has been calling and checking on us and make sure we have everything we need. Lisa is on top of things.

Sharon Z_2

It has changed everything. I like that they are responsive. I know that it is difficult to find people but they find people to send to my father and my mother. We have a lot of requests, so we have been through a lot of people.

Sue G_15

I do not know what they could do to make my life easier. I would recommend them because Leslie is good and who I have right now.

Nanette P

We matched the right person with my mother. The provider has helped the most by giving us peach of mind. Especially to the family members who are out of town. I like this agency because they're very responsive.

Annie G_2

It's very helpful for myself and for her, she is getting the care she needs. So far I'm liking everyone that has been coming out. Everything they have offered has been true.

Frank H_14

We just have Mike and he is great. I am not there all the time but he helps my dad and is good to him. I like that the caregiver is good.

Anonymous_7630

I work more with Amanda. She follows the care plan to the T. I would recommend them because I love the caregiver we have during the day.

Catherine L_9

The case manager always answers. She is good and cares.

Jacqueline D_7

They keep me informed on how my mother is doing. They've acted as a go between in situations for me. The current caregivers that my mother has, they stay in contact with me.

Georgeann F

Someone is always there to reach out and tries to help. I like that they are helping her from getting exhausted. I feel confident in them and that they are trustworthy.

Laura M_35

They have made her experience by helping her regain her independence after her surgery. I like that they have really prompt communication, and they are easy to contact.

Laura O_5

The caregivers take my mom to appointments. They don't send me invoices for the services we have used. I was also not informed when the price per hour increased.

Baldemar R

It helps to have someone to do my laundry because I'm crutches. I can do some stuff, but it takes me awhile because I'm on crutches I would recommend them. I like that the lady, Cheryl, always maintains the schedule, and they are always there when they say they are. They are friendly.

Anonymous_7602

They could improve their scheduling. They should have an on-call person that is available to work. I like the caregivers that they provide.

Daniel C_15

They've helped me navigate through SSI to get full benefits. They are very knowledgeable about all aspects of SSI and Home care.

Cathy H_12

They've helped with transport. They do have caregivers that can take care of transport.

Alan P_5

They helped me get my life in order. It was absolutely required that they be there first. I think they were very helpful. They were all friendly and knowledgeable.

Katherine L C

The agency could make my life easier by reducing the number of caregivers I get. I get new caregivers all the time and I have to reorient them of how everything is set up, and that takes a lot of me. I would want them to improve on being more forthcoming from the staff.

Steven T_2

It's been very good. I'm very happy with your service. They are friendly and schedule around my schedule.

Charles F_17

They help me manage problems I have as well as other financial stuff I have. They are very helpful.

Maryann B

The impact was more positive for me, her dementia is pretty advanced. She's safe and in the facility where she can be checked on regularly. We've been with them since before they were Family Tree. I would recommend them because they're full service and they handled everything; all I did was pay them. I like the all-inclusiveness of it all.

Victoria B_6

They were the only help I could get, I wouldn't have gotten surgery without them. They are accommodating, friendly, and professional.

Rosalie S

We couldn't do what we do with her. We have settled on a care provider called Carolina as she is smart and capable, and I trust her with my mom.

Barbara S_90

He has companionship, hot meals and a medication schedules. I just like the two women that my dad has now.

Eda G

They were really good at providing support when needed. I liked the business model and the people.

Thomas H_17

I'm the one doing most of the work. They are just there to support me for safety reasons only. I like that the lady that I'm dealing with is exceptionally accommodating.

Iris D

They do things that they can't do themselves. They have a good case manager that I can get in contact with.

Johanna C

They will help my dad with his medicine and help with whatever he needs. I like that we have the same caregivers consistently.

Elisabeth T

It enables me to go out and handle parts of my job I needed to do; and be away form home longer than usual. The people they send are highly qualified and very compassionate.

Michael T_19

They do all of the things I have a hard time doing. Their scheduling department needs a lot of work.

Robert G_55

I would have liked a replacement caregiver when mine called out. Some caregivers did well, others I had to train and that is hard to do.

Anonymous_7286

It's been beneficial and it's been overall pretty good. It seems like they are short on employees, and just send anyone. I would prefer if they filtered their employees and be more concerned about who they send. They have sent caregivers who can't do the job.

Lorrain D

The caretakers made his life easier as they helped to get him moving around the house. I would say all the caretakers we saw from Family Tree were very polite and good.

Terri G_5

They have helped the most with the interaction. I like the girls that have come out.

Arthur L M

Putting it bluntly, they sometimes do a half job. To improve they could find permanent personnel. I just need someone to do some things for me. I know what is going on and all I need is someone to help me. I haven't had good results. They could find me permeant personnel. I would like to have them follow instructions, and they can't seem to read them. If they have questions, they need to ask me.

Anonymous_7331

The caregivers helped me in my care, and they treated me well. They were attentive and did everything well. I would like them to improve on giving better instructions to caregivers. One of my caregivers said bad things and lied about my house. She reported that I told her to do things that were not true.

Patricia K_16

It's just part of my life now. They serve my food, they listen to my suggestions, and interact with me like friends. Visitors are welcome at any time. Every place has their problems. They keep a close watch on me. I fell a couple of months ago and had a hard time walking. But thanks to their great PT, I've been helped.

Jane M_20

I think that they are thorough in their care. I think that they are thorough in their cleaning.

James M_51

The services are impactful because it gives me the chance to get out of the house and not have to worry about my husband when I am gone. I like Family Tree In-Home Care because the caregiver is great.

Stacy R_6

It helped give my dad some independence. I liked the level of caregivers and their staff listened to me.

Carolyn H_16

She bathes me. I just like my caregiver, Cindy. She is great!

Wilhem B

I was having to commute to care for my dad. At this facility my worries are not over. They were very quick and responding. They were key in getting the right care.

Martin R_4

It would make it easier to run errands. They were always prompt to assist care to client. They were hands-on care.

Pamela R_1

They help with doctor appointments and help me feel more confident to speak out. The case managers are polite and punctual, and the in-home nurse Kara is very understanding.

Anonymous_4691

I really like the nurse. She supplied us with what we needed. She gave good recommendations and the wounds are starting to heal. I like that the physical therapist was very personable.

Juan N

The caregiver we have now is very good, we're happy when they're here to help. I would like to see the scheduling department talk to each other and the ladies who come in don't know the schedule.

Margaret R_9

I brought four staff members from a different company. When there is a vacancy, they work really hard to make sure things are going well. I would recommend Family Tree because they understand the system and do a good job with just about everything they do.

Dr. R_7

The caregivers stay by my loved one's sides, giving him comfort, a drink when needed, and talking to him so that he has a presence of someone there. The caregivers they have there are very caring, so we would certainly recommend them.

(D)Molly G

They have been accessible, and they help my needs. This agency is very prompt at answering my calls. They solve any problems quickly.

Keisha F

Two days before I was going to be out of the country. It was very stressful and they did not help me feel relieved until they showed up. I didn't have to feed my dad at that time. They didn't let me know when there was a problem, so I had to reach out to management to resolve it. They still haven't called me back.

Gwendolyn C_3

They are there when I am not available. Leslie and Michelle are outstanding! They are the frontline of the care facility. I see them most every day even when I am not using their services.

Nina N

They've helped most by allowing me not worrying about my mom while I was in the hospital. I like the person that was the caregiver and how they respond to my email.

Rosemary M. H

They clean my mother up. They do light housekeeping. Their cost is a bit lower.

Martha S_17

When they come, the girls will do anything I ask them to do. I try not to ask them for too much. If they see dishes in the sink, they'll do it, even though it isn't part of Grandma's specific care. They'll also clean up her bathroom and room, and I'm very grateful when they come out. Everyone who has come from the company has been absolutely awesome and respectful.

John R_44

I like the quality of most of the people they sent to us. I like their responsiveness.

George L K

They could deliver what they promised and be truthful. We didn't get any correspondence after we made a complaint. They need to deliver what they promised. They were not truthful in what they could deliver.

Gloria H_11

Things are much better and easier with them now in my life. They are caring and local. They will come to me on my time and change my schedule as I need it.

Tara (_1

There was some miscommunication with scheduling. Michelle, the caregiver, was compassionate and loving.

Margaret C_26

They were very thorough. I like that they were very good and friendly.

Janice S_12

We had a wonderful caregiver, and when they switched her, it sent the client into a depression. My husband has gotten over that, and we now have a replacement. They have been good about submitting forms to our long term care. They are not good about returning my calls.

Anonymous_6634

They need to get better at the scheduling. They need to improve the scheduling.

Herb S_3

They help the most by giving her the opportunity by being free from being homebound. I like the quality of the people.

Marsha R_1

We like the people that we get. They have been responsive and we like the people they send out.

Jason T_2

It's helped a lot of in our daily life that they are so flexible with their schedules in order to get care whenever needed. They have good communication, which I would recommend them to people for.

Linda M_46

They help me and that makes life easier. Everyone is so nice.

Susan F_35

The agency shows up everyday and they call me if they have any concerns about Janice. I like that the agency is responsible and show up when they are supposed to and take good care of people.

Sylvia T_1

They could make my life a bit easier by being more reliable and dependable. It's frustrating that they're inconsistent.

*Sally C

I'm not sure what they could've made my life a bit easier, but when we needed them, they were able to send qualified people. I liked that they always have available personnel.

Formerly helped my parents

We had problems with last-minute cancellations and no one to cover so the family were asked to. Also one of the senior staff and several caregivers used my parents/family as a sounding board for their own personal problems. Finally, they did not know how to handle a fall and my dad was on the floor for 45 minutes until I was able to get there to help him. They do not keep formal records that the family can have so it is hard to file claims; the helpers scrawl whatever they want in a spiral notebook. Unfortunately not professional overall, although we liked several of the caregivers themselves a lot.

Russell C_6

We needed the help and they take him out of bed and put him in the bed. I like the hours that they are able to keep and that my dad is in good hands and is taken care of.

Anonymous_6395

I needed them to help him out of bed and do things and while they tried it just didn't work out. We had two days a week for 4 hours and I found that it wasn't the greatest having them here for 4 hours at a time. They were good but the caregiver wasn't able to get my husband to do the things that he needed to.

*Kenneth H

They were confident and competent. I like their consideration and compassion. I know the gentleman who owns it and I would recommend them for anything.

Elizabeth F_6

The caregiver coming is kind of a waste of time. She just sits there and I have to do everything for my husband because she doesn't know how to do it. I only have my caregiver three times a week; she doesn't really have anything to do except for folding towels and sheets. They should decrease the time she is here.

*James B

The caregiver knows how to take care of dad. They are personable.

Ariene E

I can do thing without having to worry about the client. I like when they couldn't get a person, they took responsibility and told us about it ahead of time.

June B_9

They help me with things I cannot do any more. I cannot push, pull, twist, or turn. I like that I have caregivers 24/7 that are really good.

Anonymous_6158

My mother in law is a handful so that care makes things better for me. I like that from the beginning when I signed on, they were very professional and quick.

Joe G_9

She's a big help and very courteous. I like the person I have. I am very happy to have her with us.

David H_39

The caregivers that we have are excellent. They gave prompt responses.

Anonymous_6181

I think it helps me a lot to have someone here, especially to take me to doctor's appointments. I'm having a lot of problems with my insurance. I have long-term care insurance. They keep asking me to call my doctor and do different things. They are supposed to reimburse the whole amount.

Mary K_38

They helped me with my husband with showers and just to have them here. They are very timely with requests and had a great staff.

Victoria O

They have stayed professional with the client. Regardless of the challenges and the changes they have provided professionalize.

Diane N_6

My wife has an anxiety problem that makes it hard to shower. The caregiver, Leslie, is excellent with her. My wife has been able to shower. One of the issues I have is that when calling and leaving a message we don't always get a timely callback.

Brandy D

She gets him out and exercises with him or else he wouldn't do that. They are very attentive and the person we have right now we love.

Anonymous_5952

It makes us feel more in touch with people. One thing I would tell a friend is the caregiver is friendly.

Diana R_6

They give her daily medications twice a day. They fed the dog before it died then they helped her deal with the loss. They are flexible with our schedule. We are not stuck with 4 hours, we can get 10 minutes if we need it. I like that they can meet our specific needs.

Roland M_2

I think they did as good as they could. I think they can improve on the providers not showing for their shifts.

Beverly P_7

By being there for 24 hours, coming on time, and knowing what to do, they helped me the most. I like the quality of their services.

Lacey A_1

They have helped us take care of her doctor's appointments. I like that they are easy to deal with.

Frank K_7

They have not seriously impacted it because the people that come here are good. Some of the caregivers show up 1 1/2-5 hours late.

Emily "Becky" L

Everyone is nice and they know what they are doing they have also been able to help me and my grandma. I would like consistent caregivers to come.

Karen S_40

The company is thorough and provided me with great help. I have already recommended them and I liked their prompt response.

Betty Arlene B

They need to call me back. The agency needs to communicate and provide care. Our caregiver quit and I haven't received a call back yet.

* Batlett C

They really gave the client good suggestions on what needed to happen. They immediately had a replacement ready when a nurse could not come.

Gloria L_11

We only have someone coming on Fridays and Saturdays, but it makes a difference because we share the care of my mother who is bedridden. My sisters come and it allows us to have time off. The lady that comes is very good with her. We had trouble initially. We wanted the same person over and over. What I understood is that they were putting it on some kind of board to see if someone would take the spot. They never found us a permanent person - we did it ourselves.

Hector H

They are prompt. I like the service they provide me with.

Nan A_1

They were incredibly responsive when I called to see how things were going. They responded beautifully on very short notice and have people who did a very good job.

Nancy C_24

It was a problem when we couldn't get anyone in and didn't know to look. They were not able to communicate when someone would come, it was not that they didn't have people because everyone has that problem, they just didn't communicate those changes. .

Anonymous_5699

The services have had a great impact. The caregiver is sufficient. This agency is pretty flexible.

Sallie S_1

They can offer to do more things, everyone came on time and were helpful to a certain extent. They can improve on having the caregivers being screened better. One caregiver couldn't read English and burned my food in the microwave.

Anonymous_5586

They helped me when I needed help. They had some nice caregivers.

Rene D_1

They are pretty consistent and dependable. We were able to get some steady aides that have been with him for a year now after a bit of a rocky start.

Dr. Herbert B

They should make sure the workers are vaccinated and wear mask. I like that they is a variety of individuals that are available to provide service.

Terese K

I know that the client is cared for so I can run out and do errands. This agency matched the client with the right caregiver. Her needs were met.

Dr. Robert M

We couldn't do this without the caregiver. My husband would not be employed without the agency and I moved here to be here with my dad from Colorado. It is a huge impact on our lives. We just love our caregiver from Family Tree In-Home Care. She has done so much for my father. He is 85 years old and is not an easy person to work with and she is so amazing.

Anonymous_5427

With most of the caregivers, you feel like they really care. I think some of the caregivers need a little more training. They could have training on how to deal with the family.

Robin G_4

It was a minimal visit of four hours when we needed them. They helped to provide companionship and the caregiver showed up on time. It was recommended to us by the facility she lives in. Family Tree In-Home Care was on time and showed up when they were supposed to.

Nicholas C

They have provided quality care. They are responsive.

Carra M

They were very punctual and always cheerful. I've already recommended them. What I like most was the caregiver I was paired with, she was perfect.

Alex P_3

The most helpful thing was them being consistent in sending the same person every time. They were super kind and caring, always attentive to what the client needed.

Page W

They did a great job. They do a good job running thing.

Cynthia S_13

Because it gives me a piece of mind to know that someone is with my mom. They are reliable, and the people giving service are very good.

Janet L_11

The agency helped me with my daily living. The agency had good caregivers.

Judy W_25

The caregiver who helped me helped me to feel so comfortable. Covid made me feel vulnerable and she was so kind and gentle. They were responsive to our needs.

Anonymous_5192

They gave me a peace of mind. I liked that they were extremely responsive.

Linda N_7

They are very efficient. I like that they do what they say they are going to do.

Gail S_15

They could make my life easier by being more interactive with my mom. The person they have coming out is taking my mother to her own personal doctor appointments.

Rob Robbins

We specifically asked for a caregiver that was Covid-19 vaccinated. They ignored our request and sent someone to my mother's house who did not meet the criteria. When we pointed this out to Ellen, the office manager, she claimed she would find a vaccinated person. Instead, she just stopped calling us back. They literally endangered my mother's life with the carelessness in which they made the assignment against our directives. Avoid using this agency.

John Z_5

When they come, they are very helpful. They need to make sure their caregivers show up and if they can't, they need to find a replacement.

Carrie F

It freed me up to do things, so I am not tied to my mother all the time, which has been helpful. They were very prompt and very quickly responded to my inquiry when I first contacted them.

Elizabeth J_5

Sometimes they wouldn't show up until 1pm, and that left me alone. Someone was supposed to be here at 9 in the morning and they didn't show up. This was almost every day of the two weeks.

Robert S_74

It's hard for me to learn to use the services, since I have done the care myself until now, but they have really helped. They are very prompt. The lady that is here now gives my wife very close care.

Mark H_11

They need consistent trained help. The caregivers need to know how to do and what they need to do before they come. They could make sure they have more consistent help.

PatrickIndy

Up front experience was fine. When service started, caregivers were late or didn't show up. One caregiver left shift and never came back leaving client who was 24/7 alone and unsupervised. They over charged me on the invoice. I have yet to receive refund or credit. I have yet to hear why caregiver left shift and never came back. I have left several messages on their family portal and never received a response.

Anonymous_5009

We haven't had them too long. One caregiver is really good.

Richard G_30

The services have been extremely helpful. It relieves me and my family from a lot of the load of caring for her. I like that the people have been good. They work well with us.

Mrs. J_11

Our caregiver has really helped us. They offer training and education for our caregiver and benefits not available at the other company. We want to take good care of her since she takes excellent care of my husband. They have a lot of experience and I know the history of the company.

Anna P_1

I got the workouts they needed me to do. They tried to help me rebuild the muscle I lost. They can keep their appointments. The staff is good, but they were supposed to show up once a week. There were two weeks when no one showed up. I would like more nurses to be available and come to this area. They had one and then told me they could not make it due to car trouble.

Carmen S_5

The director has been helpful in coming out when the caregiver is not available. Everyone I have talked to has been helpful, super nice, and truly invested in my dad's care.

Colette K

They have always been flexible and timely when we ask questions. We have had the same caregiver and we are very happy with Martha and the care she provides.

Evanda F

It has really helped her to have someone with her and assist her with laundry. They are very good at making sure that they are here to support us with the best care possible.

Sam H_1

The company isn't doing anything wrong, but we were seeking their help because of my mom's situation. My mother's health is failing rapidly and so we got these services as well. My mother is getting much better though, which surprised everyone, and now we don't need this company as much. I like that the company is knowledgeable.

Martha V

The agency could have made my life easier by having the caregiver clean the bathroom. I liked that the man who took care of my dad was personable and he was able to get my dad to do what he needed to do.

Carol R_21

They were just with my dad since he was isolated for a year prior. They could call when there was a different caregiver coming.

Barbara S_52

They had digital invoices, receipts and we can set up auto pay which makes my life much easier. I would tell a friend that I liked the ease of billing and scheduling. The staff I'm working with has been excellent for my dad.

Ernest G_1

They could have ensured consistent scheduling. They have good communication with the clients and the caregivers.

Joann H_7

I can't get in the kitchen so they help me with fixing meals. They help with the routine care. A couple of their aides spent a lot of time on their phones.

Noel R_1

I was very satisfied and they helped me a great deal. I like the employees they sent.

Russell C_3

My husband is 100% handicapped. This gives me a chance to get out and do other things. They are on time and do a good job. They are friendly and nice.

Patricia A_16

They are very personable. I would like them to have more substitutes for caregivers.

Samantha N_1

They understand who Rodney is as a person so the aide is very accommodating to his needs. He keeps Rodney at the forefront all the time. My company partners with them so I will always refer them because they do a great job.

Anonymous_4503

I wasn't really suited for home care because I am very independent. The agency was a ways away and they didn't have enough caregivers to send to me. The caregivers didn't show up and I think one took a phone charger from me.

Sean M_3

It allows me to make sure my parents are okay. It helps them stay in their house. The do a good job at keeping in contact with me. It would be nice if their in home care providers would be a little more medically trained.

Molly S_1

They showed me how to do things and gave me extra help. The caregivers are very good at what they did. However, they got bored because I didn't have much to do.

John M_53

A lot of things happened really fast. The last few days were pretty bad. Jean got a long fine with some girls, but others weren't good. We asked that one not come back. A couple of the girls who came over were just not qualified to do the work. But some were good. Some didn't know how to provide nursing services.

Lynn A_3

They could have been more helpful and they could have interacted more with her. I realized that they hung on to the deposit and they took forever to return it.

Anonymous_4387

They help with housekeeping and they do whatever I ask them. I like those that are helpful and sensible. They get work done.

Joyce L_11

She does everything I need to her to do and things I don't ask her to do so she goes above and beyond. They should not charge so much and bring more caregivers.

Anonymous_4385

They help me out and they do what I want. I like some of the caregiver that they have sent.

Dina M_2

They could make our lives easier by communicating with our family more. They could communicate more with the families. I would like to hear from them with other avenues, not just phone calls. Maybe email or text us.

Yolanda C

They take care of my mother so that I can have a break. I can do what I have to do. The caretakers we have had are trustworthy and I like how they provide care.

Linda S_42

They helped him by providing companionship. I didn't have to worry about staff turnover.

Theresa M_7

If we did not have them she would have to be in a facility. They make meals. I like the caregivers. They have been good with my mom and they have been reliable.

Kathlene Susan D

The services help to make my life easy. The caregivers help to make the company good.

Eileen E

I needed them when I got out of the hospital and they were able to come. Their billing procedures were very good.

Michael L_18

She helps with sore muscles. They have made all the difference. My mom really likes them.

Julie B_10

I work full-time, so I needed to have someone in the home otherwise I couldn't have gone to work. We were very happy with them. They had the best home care providers of all the companies we have used previously.

Buck B_1

The most helpful is that they are there for my parents when they need something. My mom has enjoyed the one person that she has, who has been very consistent.

Richard R_12

They are doing fine. We have gone through a lot of people though. We have had some issues with people not showing up in the afternoon.

Jeanne D_1

They needed to be on-time. They needed to leave when the shift ended. I would have liked for them to have substitutes that were adequate. They needed to care about their clients. They needed to check on their clients. We never received calls. We even had caregivers not show up for their shifts.

Bruce Flanders

The caring staff took 24-hour care of my mother for two months, until she died. I was pleased with their transparency in documenting their time as well as services rendered. The staff made a difficult time bearable.

Diana V_3

We didn't have any problems with them. They helped with managing her medication. Management was thorough and provided a lot of information we used. We were lucky to find someone so informed about dementia.

Sherry H_6

I didn't worry about her through the night because she had someone there in case she tried to get up. I liked that they had great communication and handled the billing.

Mary M_49

They help the most with just communicating well with me and letting me know that my mother is being well taken care of. I like that they have been able to cover the times that I need, which is around the clock care.

Leslie F_2

At first, when they first started, they were not giving me information, so I did not know for sure who was going to be coming. They could let me know. The people that they send are great and do a great job. They work hard on making sure that we get what we need.

Kevin D_2

They bathed my mother and got her up in the morning. They could figure out the billing shifts. They ended up taking it from my father's account and I didn't like that.

Jason P_2