BrightStar Care of Flower Mound Flower Mound, TX

Anonymous_1718966718

They are honest and they care. I like that they have personalized care.

Kim S_31

They have been engaging with my parents. I like that the scheduling is flexible.

Arthur K_3

The caregivers keep up on the things I need. I like that they are flexible.

Cheryl G_9

It has allowed me to not have to do the things the caregivers have to do. It's complicated. It's not necessarily reflecting on them, but it's hard to keep employees and have them do what they're supposed to do in today's economy.

Greg A_3

They delivered what they said they would deliver. The quality and completeness of care, ease of billing.

Janet P_20

I like that the service gives me free time. I like that they are easy to work with.

Kenneth_1

Maybe if they had a little better quality of caregivers. They could improve communication, better coverage, and do the things that they were contracted to do. They don't always make sure he is taking his medication or helping with bathing.

Christine M_11

The provider has helped us the most because she didn't feel comfortable being alone and we couldn't be there all the time, so they were able to find someone for her. I like this agency because they are really prompt and responsive.

Carmen Y_1

They get my mom the care she needs and keep her safe. The people are great but there have been a lot of caregivers that get sick and leave me with no care for my mom sometimes.

Kathy P_29

It gave me a little time so I could go shopping and someone was here taking care of Mike. I like that they are very nice people and very caring.

Dorothy E_6

They are always positive when they come in, they check on him, and they call before they come, so I can make sure the dog is put away. They go out of their way to make sure they accommodate us. I like their follow-up and their attention to detail.

Donna M_33

For the time they were here and what they did. It was very nice. They were good. They were very caring.

William M_39

They were positive. They were very prompt and helpful and make sure to take care of any problems.

Leslie M_13

Neither of my parents can drive, and so it helps to have someone who is around to drive them where they need to go. It is just hard to find consistent care, and I know that is with staffing. Some of the caregivers have been really great.

Susan H_74

They help by actually being here and providing day to day assistance. I like the owner's involvement. When I was in the hospital, the owner came in to make sure I was happy with the care at home and I was blown away with that. They have proactive involvement.

Sarah H_6

For my mom, the caregivers need to be more self-starters because she will not ask them to do things. Right now, we do not have just one person and so it is always someone different. There is no consistency but they are good about communicating.

Michele I

It is only four hours a day, but overall the impact on him would be an 8 or 9. They are very good at communicating with us.

John S_102

I had issues with some of the medicines and the nurse suggested things and the physical therapist made sure the workouts worked. They were personable and explained everything for me and helped comfort me.

Shane Michael K

The nurses were timely. The nurses that I had were awesome.

Heather P_1

It gave me peace of mind that her needs were being met. I like how easy they are to work with and how quickly they were able to get us coverage.

Anonymous_7154

However, there is still a lot of care that I have to do myself. The caregivers have been real responsive.

Mathew D_2

They have helped the most by being able to take care of my aunt when no one else can. I like the personality of the caregivers.

Anonymous_7047

Some caregivers didn't have much initiative. Some didn't have a lot of experience. They were easy to work with, cooperative, and tried to meet my needs.

Dorothy R_12

Their patience, understanding, and exercise have been the most helpful. I like that the two therapists that I have been with here are patient. They are so understanding of my circumstances.

Christopher F_3

They have provided strengthening exercises. They are easy to communicate with.

Trace R

BrightStar Care has made the clients experience positive by being very attentive. I like BrightStar Care because they provide good services for the client.

Ruth E_1

They have helped the most with recovering from my knee replacement surgery. The services are great. I like that they have great personnel, very helpful, and they tell you what they are doing.

Lezlie P

If we didn't have them, I would not have been able to get a goodnight's rest. I felt like they were very dependable and provided good caregivers. My dad has different issues at night and was not always the kindest, but they continued working with us. I referred them to a friend of mine. When one of the caregivers did not show up, the owner came and worked the shift for us. I was impressed with that.

Ida D

It's kind of iffy now due to health issues, so they do things for me that I can't, like bending over. I like that the two people that I've come to know have been good people.

Kim S_24

I don't think my mother would be alive without the help of the caregiver. I like my mother's caregiver.

Jamie B_3

The housekeeping helps the most in our daily lives. We love the caregivers. Although, some do more than others, we still appreciate them and would recommend the company for them.

Kathy A_10

They are very supportive and answer all of our questions. I like the friendly, knowledgeable staff.

Janet R_3

They give me peace of mind that my mom is not falling and that she is being taken care of. They get back to me very quickly.

Scott L_9

They could improve the communication. They could improve the scheduling.

Provider Response

Anonymous_6339

She has improved so much since we brought her home and hired BrightStar. I like the care and the management.

Ayanna S

They were all kind, caring, and bonded well with her. My mom really liked the caregivers.

Jeff B_21

They help by answering the questions I have. I would tell a friend that they are consistent.

John L_36

It is getting me to the point where I can walk again. The two therapists I have, Kaitlyn and Ryan, are excellent.

Mary B_124

It gives me some free time and that's essential. They are very personable and attentive, even despite the fact they're so busy. Kevin was terrific and very helpful.

Tracey D

They have created a positive experience by providing caregivers who were careful and would talk with me. I like everything about them. They act like they care when the caregivers come out, and they make sure they wear masks and do everything they can to make sure I get well.

Jennifer M_22

The provider has helped the most with my rehab and physical therapy. I like this agency because the employees are wonderful and the providers are great.

Samantha M_1

They help me the most with my strength and endurance. I like how close the therapist works with me.

Margaret L_17

We've had a few times when they were late or had to cancel but they have always contacted up ahead of time. I like the therapist that I've had. They try to work with my schedule.

Anonymous_6069

I live farther away from my mom so it gives me peace of mind. I love the caregivers, they are kind, consistent, and pleasant to work with.

Anthony H_5

They were courteous. All the nurses were courteous.

Sarah H_9

They have helped the client physically, emotionally, and socially. I like this agency because they have been very helpful, patient, and considerate.

Elizabeth H_11

The people they have sent out have been very nice. They were very responsive and easy to communicate with. They send out a nurse for assessments.

Maria A_8

I couldn't do anything without them. I got through the first two weeks after my surgery with their help. My caregivers were very knowledgeable, caring, and helpful. I felt very safe with them.

Joshua S_2

They have been great. They are on time, if they're late they call and tell us. The OT staff are amazing. They are awesome people.

Anonymous_5612

They do all the work and we give them the orders. They are dependable.

Anonymous_5599

My husband works during the day and i work at night so that helps out a lot. I like that they are friendly, willing to do anything for my mother in law, they are always willing to help out and go beyond with her daily needs and anything around the house. They are functional and caring, they are great people and they are very hands on. My mother in law really likes them and that a huge blessing.

Ellen T_4

The occupational therapy was helpful in giving me techniques to resume my normal daily routine. The physical therapy was excellent in helping me get mobile. The nurses were very helpful as well. They were very attentive and professional. They always answered all my questions and I felt comfortable with them.

Cynthia K_5

I don't have to worry about my mother having help. I like the caregivers.

Anonymous_5440

I am the only family member helping out, so it's a great support. I like the caregivers they send. I would tell a friend that if you need to, relay if you want the same person to give care.

Jimmy F_1

It gives her more stability. Victoria and Kevin have been helpful and outstanding.

Amy H_16

My mom is completely bed bound, so it's really helpful because of their consistency. I like that you can just text someone and it's easy to communicate.

Vraj M

It definitely helped. The area around my injury has gotten stronger. They were very professional and thorough.

Provider Response

Gina L_3

All it took was one phone call and they where able to get us a caregiver. They where so easy to work with and tried do hard find coverage when we needed it.

Richard L_12

They've made my life easier by instructing me of blood pressure with diabetes and stuff like that. I would tell a friend that they're very professional.

Britney C

I've had three services through them, with nursing, occupational therapy, and physical therapy, and they've helped me get back a lot of strength. They've been very responsive. They call and check on me, and if I've needed anything, they call me back quickly.

Carolyn B_27

They came and took care of his wound. They need to improve their communication with scheduling, we need to know what is going on.

Anonymous_5032

They are very responsive. I like their convenience.

Ashwin B

They've made my life easier by communicating with me and answering my questions. They're very responsive and their communication is excellent. The turnaround times are extremely fast.

Provider Response

Mr. H_3

They did what they were supposed to do and they changed her and changed her dressing. They are friendly and easy to work with. They have good service.

Provider Response

Christian O

They've made my life easier by being proactive and not reactive. I would tell a friend that they call us, keep in touch, update us, and inform us. I didn't have to chase them down.

Gail W

They have helped us the most with quality caregiver. I would tell a friend that they are very caring.

Brian M_10

They make my life easier because the care I receive has helped me to move better. I would recommend them because I have received really great care so far.

Pamela P_5

It really has helped me. If I need someone here, then someone will be here. They have provided someone for nighttime and morning. They listen to me and provide good care for my mom. The girls are all upbeat and seem happy.

Stacy A

I couldn't be doing anything without them. I am able to come home safely because of these caregivers. BrightStar Care is friendly and easy to work with. They have good communication and do what they say they'll do.

Elaine K_5

They did what I asked them to do. The people in the company were nice and they expressed concern for my mother.

Shirley L_12

They have been attentive to her. They really care about the client.

Lori W_9

They have been a great help despite him having dementia. I like that they are very efficient.

John S_79

They have helped her the most by providing companionship. I would tell a friend that they are very methodical and complete with their services.

Kathleen _2

The most helpful is that they could help my husband. Then he could go up and down the stairs with me. I thought the people were very courteous, they were very friendly and did a really nice job.

Elio M

Being real friendly and to help you feel at ease. Being in a cast at the time they took their time and were friendly about. I liked the one-on-one treatment that I was receiving.

Anonymous_4447

I could get my own things done. I liked that they had a nurse in charge that would keep up, I liked that they paid workers normally even if they had covid and could not come to work.

Patty E

They are reliable. I think a little more training for some of the younger people they are sending out.

Mike D_12

It helped a lot when we needed it since we can't be there all the time. It allows us to go to work. We had two different providers come and the second one was more effective. If they could have more people who are effective in the beginning.

Allison M_3

My father in law has done much better with their services. They are very quick to call and good at following up.

Kenneth S_13

The person that they sent has a lot of experience with my type of problems. We were pleased with the people that came out. They were very pleasant and let us know what was going on.

Ruby W

They sent qualified people that went above and beyond to make me and my husband comfortable. They were very knowledgeable. They helped me with hospice care.

Cinda B

They responded very quickly to me. They make great suggestions for me. They are prompt, very professional, and nice.

Kathy K_12

They help get him up and walking so he is not just sitting in his wheelchair. Anytime I have needed anything they are willing to help.

Ashley S

It takes a lot of worry away from me knowing someone is there. They have been very good for my family. They always have someone there. I don't have to keep up on finding a replacement.

Morgan A

They told me what to do. I was able to work on my knee a lot faster because of them. They're friendly and very knowledgeable.

William S_21

They come help me twice a day. They couldn't do anything better other than take Medicare. I really like them. They are all very friendly and they work hard to satisfy me.

Debra N_3

It's essential that I have it. I like that we've kept the services to a minimum. I used to have to go to the hospital multiple times. I love my nurse. I've been doing this for 5 years now. I've used a few agencies but I especially adore her.

Ernie G

The physical rehab was very helpful. They did not overwork me. I loved the nurses, they were very informed and they knew what they were doing.

Anonymous_3981

They have helped fix my problems. They are responsive to my needs.

Jesus P

My doctor likes the results from their treatment. They have excellent care, they are on time and do what they say they will.

Margaret B_22

It was pretty much perfect. They give individualized care. I liked the quality of our caregiver.

Lori W_7

It makes a big difference in her life. They're very responsive. You can always reach them. They're very professional. I like that they have a nurse that oversees the paperwork.

Sandra L_4

The patience that they had with her was great. They were willing to do whatever I asked them to do. They are very nice to talk to and they sent very qualified people overall.

Lori A_5

BrightStar Care hangs in there and listens to me. I'm a nurse and I know what she needs and they listen to me. I like how BrightStar Care hires. They hire high quality workers.

Allie

They helped my loved one a lot. They were very caring and worked with the caretakers' schedules. I liked the staff.

Sharon P_15

My mother liked them and they allowed us to leave the house. They were on time, good communication, and gave excellent care to my mom.

LaTonya H

It was nice that we didn't have to drive anywhere to get her care. They were consistent in care. They were interested in the client's needs. The were attentive to the client. They were accommodating.

Tammy W_1

They could not go through her private belongings. They need to be better at doing background checks on their caregivers.

Kendra H

They help him with his needs at night. They are very responsive.

John _13

I was there with him on a daily basis so I don't know but in general it was okay other than when they allowed him to fall. In my view they should have let the facility do that and not got involved. They could have made sure that when they were taking my dad to the restroom that he didn't fall and break his hip.

Kathleen F_2

They helped me so much. My upper body strength is much better. They are very patient and very nice.

Michael B_22

It was really helpful. My mother needed care and I wasn't able to provide it and they were able to step in. It was essential to her well being. The only real complaint is that they called me thirty minutes before they were supposed to come and said that they couldn't find anyone to cover the time frame.

Steve M_16

I have the confidence that I can go and leave them with my wife. I know she'll be safe. They're prompt and reliable, and the staff is good.

Norma P_1

There is not too much of an impact on my life. The company is reliable, and I like the caregivers that they send.

Linda _4

They helped me keep my sanity. I liked the caregiver and owners. They always showed up on time.

Sherri _1

They have a huge impact in her husband's life because he could go to work without the constant calls of his wife because she is alone. They do background checks that reassure the patients.

Bradley B_1

It was critical. We could not manage this on our own. They went out of their way to meet our needs. At first there was a scheduling error and they were willing to come back the next day to resolve that. They made up for this. I appreciate their willingness to be flexible.

Anonymous_3297

They have been able to be there for her when she needs assistance, they give her peace of mind. They are very good at communicating with me, they always keep me updated.

Helen L_6

I think it has really helped her a lot. She really depends on having someone there with her. They used to take her out quite a bit and do other things. I just think it all depends on who they send out. Some are more capable than others.

Emily L_2

I need the help, too. They bathe him, help with the breakfast, and do the laundry. Most of the caregivers are nice and very educated.

Louis D_1

They find ways to make it comfortable and easy to get my therapy at home. I like the therapy people that come out.

Melissa W_1

I am able to function now. My physical therapist is great, but my occupational therapist does not push me.

John K_28

Primarily, they help bathe me and help with little tasks around the house to free up my wife. We just have the impression that they know how to match the right, qualified people to our situation.

Anonymous_2820

I just thought they were caring people, and they gave him daily care. Everybody was really caring.

Karl H_2

It made a big impact because of the care they gave to my brother. They made sure he was moving around and was in good shape. They did a great job, overall. If you are in the need for healthcare, I would highly recommend them.

Deborah R_6

They came in and handled the changing of the IV bags. They were very professional, prompt, kind, caring, and empathetic. They are the full package for home health.

Vanessa V

They help with keeping us to a schedule. They have excellent customer service, and they have been amazing to work with.

Susan P_14

Right now, the pharmacy has run out of my medication. BrightStar keeps checking on me to see if I've heard anything, so it seems like they care. They have a personal touch compared to other companies I've dealt with. I like their professionalism. They get back to you right away. The nurses I've had are top quality. The people have been very kind.

Florita W

I have to have them, and they really go out of their way to help me with insurance or therapy. I like the personal touch in the caregivers' care. They have helped me on the weekends and before hours.

Tom I

Their caregivers are great. I was trying to get to see my father as much as I possibly could, but it was becoming difficult because I am married and have four kids. By them interacting with him a couple of times a week, it has taken pressure off of me and I am able to see my father, still. They have been great. They communicate very well. They reach out to me if there is anything that needs to change. They let me know if they are coming on a different day or a different caregiver. They let me know if they notice anything different.

Anonymous_2371

They have helped me the most by giving us last minute care. They could communicate with the families more.

Tommy T_2

We have an additional caretaker to tend to her on the weekends. That is helpful. I like everything about them.

Mark C_5

They are very helpful for him. They provide companionship. They make his meals and do the little things. They are doing fine. The person that is taking care of my dad could be more proactive.

Tom B_6

I am able to get out of the house and do things. They are very dependable.

Frederick A

They have helped through the physical therapy. The caregivers come in and bathe her. I like all the people that they have because they are nice.

Anonymous_248

They help my husband in the restroom. Some of the caregivers do not understand the situation that we are in.

William G_8

My husband does not think he needs the care, but it allows me to leave and know he is well taken care of if an accident happens. They are very professional and kind. They are happy and willing to be here. I feel like they do an excellent job.

Sharon N_1

They have made things easier for me because I can get away for a few hours and not have to worry. I like that they are very easy to stay in contact with, they answer every question and it has been an easy and wonderful experience.

Michelle T_2

The young lady would come in and paint her nails and bring her a soda. I liked that they were very loving and friendly. They were there to answer any questions I had and they were there to help.

Lines R

I didn't have to worry about my loved one's fall hazard. I had peace of mind. I liked the individual attention they gave to my loved one.

Kathleen M_10

We had just moved here, so the help made it so I could get out of the house. My mother didn't want to be alone. The BrightStar ladies would come in and hang out with her, paint her nails, and make sure she ate. The staff was very caring.

Jody F

I didn't have to stay there with her. They were there very promptly. I called at five in the evening and they were there.

James "Jim" M_3

They have done an outstanding job. I have no worries when they come in. They are very caring and concerned about the performance of the caregiver and my well being.

Mary M

I couldn't reach a lot of things so they were my arms. They were all very nice, helpful and respectful.

Mark C_2

They are taking care of both my mom and dad, and keeping me in the loop if there are any issues. My parents actually have improved since they have started. They communicate to me if there is a problem, and they keep me in the loop.

Karen B

They helped her with daily activities, such as getting dressed and going to the bathroom. The people who came in were caring, well prepared, and informative.

Joan M_1

They were dependable, and the young lady that was with us prolonged my wife's life. She would even wake up in the middle of the night to check my wife's blood pressure. The weekend my wife died, we had a replacement caregiver come. She was very good, but was not comfortable driving the van. The owner took my wife to the emergency room and stayed with us the whole time. That meant a lot to me, and he wouldn't even take any extra money.

Kelli A

The office people are good at calling me back and scheduling people on short notice.

Laurie D

It has helped her to have somebody there with her when I am at work. It helps me also so I can go to work. The office staff has always called us if anything comes up or if I have any questions. The three or four people that have come out to take care of her have been excellent.

Ashley T

They've helped the most with everyday chores around the house. They seem like they care.

Ghasem M

She helps the most by addressing my needs. I appreciate the quality of care they provide me.

Craig R

For the most part, I felt very comfortable with the caregivers who have stayed with my mom. There have been some caregivers who weren't a good fit for my mom, but they made adjustments as I requested. The owners are caring people and the caregivers are good.

Linda W

They take care of a lot of details. They are very compassionate and caring.

Melinda N

I have never been turned down by BrightStar Care. Sometimes I am in a emergency and they never turn me down. They have always had someone there, usually within the hour. BrightStar Care provides one on one care with those that need it. We are in assisted living and so we don't do one on one care.

Becca B

All of the people are very nice, caring, and willing to help. It's allowed me more time to carry on with other things I need to take care of. I feel confident in letting them take care of my husband as I leave the house and have free time.

Christy W

There were two days that they didn't follow through on us. We had someone planned, and she didn't show up. The caregiver did everything that my loved one needed, and she also offering him a companionship.

Jane W

BrightStar Care really cares about their jobs and about their clients, and they really do want to help us. BrightStar Care has made it easier to have the help, and find the help.

Saaketh M

BrightStar Care is very responsive and they listen to what your needs are. The impact depends on the caregiver that is coming and it varies from day to day.

Anonymous

BrightStar Care always was able to provide coverage when I needed it. They found caregivers on short notice in emergencies. The care from BrightStar Care made life easier for me because they were there for me. They helped me with my loved ones, which was good.

Consuelo A

BrightStar Care is a very good company and they have good followup with all of their clients. BrightStar Care was always on time, and someone was always there to help me when I needed them

Trudy C_3

BrightStar Care is very positive, secure, and confident. BrightStar Care has made my life easier because I don't have to worry about the care for my mother.

Debbie K_1

I like the people I worked with in the office, like the administrators and nurses. I was very impressed with the people that came to take care of my mom. All of them were really good. The services allowed me to go on vacation without worrying about my mom. They gave my mom her medication and food.

Jean C_7

BrightStar Care did a good job with my father. There were a couple of things that happened that we weren't happy with, however, overall BrightStar Care tried their best to care for my father. My father's caregiver helped him with his bath then would take care of him with his medications.

Joyce L_2

BrightStar Care is very nice. They are good at getting substitutes if a caregiver is unable to make it. BrightStar Care picks up my husband to take him to the senior center, then spends the whole time with him while he is there.

James C_1

BrightStar Care truly cares about their clients that they are providing services for. BrightStar Care allowed our family to worry about other things without having to worry about my mother.