Home Instead - Highland Village, TX
2100 Justin Rd, Highland Village, TX 75077
(800) 558-0653
Verified Partner
4.8
(16 reviews)
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Reviews of Home Instead - Highland Village, TX in Highland Village, Texas
Andrew
4
|
October 22, 2022
We used Home Instead - Highland Village. It started out pretty good. They didn't really have any staffing issues early on. Then when COVID happened, we had a really good young girl that took my mom to church. And then when COVID hit, we cut back services, and they gave her to somebody else. So we lost her. And then they got us another young college girl who did very well, but she went back to nursing school after the COVID lockdowns ended. And then after that, it was back to the inconsistency of just not being able to get reliable people. It's an industry problem. It was basically same services and in-home care, taking care of showering, cleaning the house. They did a little bit more cleaning than others. Just the girl that we had was very conscientious, so she did a good job with all that, taking my mom places where she needed to go, and making sure she was fed. Communication was a big thing. We had a really good relationship with the client liaison person, and when she left, that kind of went downhill. The last conversations I had with the office manager basically were that nothing changed. And then when I left, she seemed shocked that I left. I'm pretty straightforward with them when things are at work, and I told her specifically what the problems were and she just gave her lip service and never solved any of them.
deacon411
5
|
July 21, 2021
We have used Home Instead for caregiver services for about 2.5 years. Best caregiver services company we have ever used, and we tried 5-6 others over the previous 5-6 years. They have never left us high and dry when a caregiver can't make a shift, and that is a HUGE GREAT BIG DEAL! My wife is a total care and requires a lift to get out of bed and help with all ADLs. They are able to provide all of the services we need. Plus the office staff is OUTSTANDING! If you are looking for caregiver services in Denton County, I HIGHLY recommended Home Instead.
Yanni
5
|
July 30, 2020
We are very pleased with the exceptional care that Homeinstead staff/Caregivers provide. Our mom says her Caregivers are “great” and she is very happy with their services... and that makes us happy too. A very special thanks to Homeinstead and their phenomenal Caregivers for helping our mom. We definitely recommend Homeinstead to others.
Paul Marshall
5
|
November 22, 2018
As I have given other favorable comments. I can only reiterate that your are a first class company and personnel.
Annette Schroeder
5
|
December 20, 2017
I’m able to travel extensively and rely on this company to fully meet my elderly fsther’s needs, including diet, grooming and light housekeeping for him. He gets the same care as if I were home or even better! They spoil him!!
nickon hisway
5
|
January 24, 2017
my caregiver is very thoughtful, always prompt. anticipates my needs. wonderful help with my bathing.
Sue P.
5
|
November 10, 2016
Listened to me, timely communication & dependable. Didn't try to up sell services. Professional administration & care giver staff.
vet61-64
5
|
November 9, 2016
Have been very pleased by my ongoing relationship with Home Instead. My provider has been excellent and I couldn't ask for more.
Anonymous113733650
5
|
October 19, 2015
We have been using Home Instead for three months now. There is a lady that comes in three times a week for four hours each day. She makes breakfast and lunch, she takes them to the store to get whatever they might need, and she cooks dinner 3 days a week. She also help clean bathroom. She cleans and talks to them, maybe they’ll go out, or whatever my mom wants to do. She’s always helpful. In the beginning when we were hiring, they’re very helpful and very knowledgeable.
Nicholas A. Glaskowsky
5
|
August 31, 2015
The caretakers are truly excellent! Office is responsive to inquiries. I am totally satisfied with Home Instead in all ways!
Debra29
5
|
April 30, 2014
I am so thankful to Ann and Michelle for taking care of my Dad.
Nicholas3
5
|
September 20, 2013
A well-managed senior care company. Their caregivers are well qualified and are very caring. They're much superior compared to the company we previously used.
Bob38
5
|
September 19, 2013
They have good availability and flexibility. Their quality caregivers will work hard to accommodate my poor planning and short notices as best as they can.
grannyj
4
|
September 30, 2012
The people who come to help me in my home are very nice and helpful. They help me do the things that are difficult for me and make it easier for me to stay in my own home.
mfhair1
5
|
September 26, 2012
My Mother is a current client of Home Instead Senior Care Highland Village. We completed a thorough investigation and request for information process with multiple senior care agencies before selecting Home Instead Highland Village to care for our Mother. Initially we were very impressed with the professionalism including bonding, insurance, employee training, employee review process, and ease of billing. Home Instead came out and talked with our Mother and asked what was important to her in a caregiver. Based on the conversation with my Mother, Home Instead selected caregivers that they thought would be a good fit. The caregivers that Home Instead matched with my Mother are just perfect. My Mother and we are very pleased. Her caregivers are everything we could ask for. They are kind and patient with her and actively engage her a variety of activities to stimulate and engage her. We are extremely pleased with the caregivers and services provided by Home Instead.
Patricia 5
5
|
September 8, 2012
The Home Instead Senior Care is great, and we get along right. The whole process has been very nice, everything's been fine.
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Services and Amenities of Home Instead - Highland Village, TX in Highland Village, Texas
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Highland Village, TX in Highland Village, Texas
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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