BrightStar Care Denton Denton, TX

Terry B_12

They could communicate with me about what is going on and vary the schedule. I would like them to communicate more as far as the companions are observing. I have asked for a variety of schedule, and I am not getting that.

Frank A_7

It has to be the quality of the caregivers they're patient and willing to understand him since he can be irritable. The caregivers have been very good with him. They have a great quality of caregivers.

Donna G_20

He just basically sits here with my husband. They always met my needs, they're reliable, and the caretaker is very kind to my husband.

Roger B_12

I would have like if they kept their promises to me. They did not listen to our needs very well and took a long time to set up.

Viering

Rude and unprofessional communication with patients. Not responsive. Will cancel your appointment without notice. Will not arrange times to meet. Will not call prior to arriving or beginning services.

Lynn T_7

I was able to take care of him. I liked the caregiver.

Amelia A

The nurses and I became really friends with each other. I liked that the nurses were always on time.

Taha A_1

They made my life easier, they come out and help me. They have great, friendly staff.

Harold P_6

The caregiver is so nice and always there to make sure the client's not fallen or walking out of the house. I like that the lady we have is wonderful as a caregiver.

Mark R_13

The agency helps with meals and basic care for him. I liked that the agency communicates well and is very responsive.

Paul B_23

They were helpful in having my dad be able to live at home in his final days. I like that they were able to get me what I needed in a timely fashion.

Mario M_1

I progressed quickly due to their therapy. Everybody that came to my home was very polite and professional.

Minerva I

The agency is helpful by managing the scheduling well and communicating great. I like that they are personable and give care on an individual basis.

Lee F_7

They have helped by doing what they need to do. They help my mom manage her life and keep up with all the daily routines she can't do anymore. I like the accessibility and flexibility in their scheduling, and most of all the personnel who have been taking care of my mom. Specifically, Janet has been excellent and I am sure there are other caregivers that are excellent as well.

Mia P_1

They need improve on their communication. They have tried to change my services without talking to me first. There are communication issues regarding my services. They should make more of an effort to contact me.

Janet V_2

The caregiver went above and beyond and provided my husband with meals and helped him with anything he needed. She was available when we needed someone. They offered 24-hour care. They could have better communication in the office. I do like that they are punctual and are there when they say they will be there and stay for the full length of time.

Patsy R_2

They have come out and done therapy, they just came out and took care of me. Everyone is very courteous and professional.

Teresa C_10

The agency has made my experience positive by making sure the caregivers understood the care that was needed. I like that the people they sent out are very reliable. They do their job well.

Craig R_1

They cared for her as if she were their own. I appreciated the three caregivers who came out. Their care excelled beyond anything I expected.

Emily _4

They have really helped by being consistent and having good nurses come out. They keep him company. I like that they are quick to respond to us when we need something.

Anonymous_4816

I don't need a whole lot of help. I don't have a whole lot for her to do, but what I do need she gets done right away. I like the caregiver a lot which is important because my mother is 90.

Cynthia C_3

They go over and beyond and help me with dishes and things that are not expected but they are appreciated, she goes above and beyond. Their caregivers are truly competent people, they don't just sit around.

Susan K_18

They have really helped give us peace of mind that he is being taken care of. They are very available to answer our questions and address our issues.

Dennis E_1

They do little chores or give Dennis a bath. I like that they try to send people to help me even when I ask at the last minute and the quality of people they send.

Barry C_1

I'm still alive. They've done what they said they'd do so far.

Cynthia R_3

They are very caring. They help me with getting ready for the day. I like that they are very attentive and they know what they are doing.

Anonymous_4535

They took care of my wounds. They come to me and I don't have to go anywhere.

Anonymous_4548

I needed the services. The caregivers always made everything quick and easy. Everything was great with the care. I liked how easy it all was and that it was all in-home.

Damon W

It was just a bad situation. They were doing their job but it was just a bad situation. It was efficient for me.

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Henri B

The delivery is very flexible. I like that there isn't any fuss with the company. I can't think of anything wrong.

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Anonymous_3557

They help me with medical needs so I do not have to go to the doctors. They are very personal with me.

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Janco S

They enable me to receive care at home so that I don't have to go to the hospital to get it done. I love my nurse. She is always on time.

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Lawrence B_4

They are extremely important to me. They are very capable of doing medical procedures. I like the quality of the nurses that I work with. She is flexible and consistent.

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Richard W_24

They've done a good job. They show up on time, are friendly, and willing to help.

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Nancy D_11

Every time I call they answer my questions. I like the nurse that they sent me very much.

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Eva M_3

They helped the most by being there for him, doing his meals, beverages, and they were someone to talk to for him. They were always on time and stuck to their word. They didn't overcharge or anything like that.

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Rudy M

They help me clean my house and that makes easier for me. They treat me well, and we have not had a reason to complain.

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Martha A_4

They do what they said they would do and they go through effort to get it done. They are kind and concerned. They take care of my needs.

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Joseph T_9

They get the job done. They are flawless. The care is convenient because they come to our house and they get us put back together.

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Casey F

I feel confident in the care that I'm receiving. They are very easy to communicate with.

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Amber C

When I ask questions, my nurse will answer the question and if she doesn't know the answer, she will find it for me. They're thorough, nice, and my nurse is very friendly.

James S_24

I don't have anything to suggest. My mom never did really take full advantage of the freedom that the service was available. She was still sitting around. It was a unique circumstance but she was scared to go out. She didn't go places. My dad was better. They got flowers for Mother's Day. They worked really hard to find us a good care person to fit our needs.

Carol C_23

I need help and the caregivers are very professional. I am already familiar with the agency and so haven't been surprised by anything.

Darla S_5

They do my infusion with one stick. My nursing care has been excellent and they have always done what they said they would. They accommodate my schedule and considerate with my time.

Charlotte H_3

The nurse comes and will let me know about how my line is looking, and how that is going. I really don't have anything to complain about. Every once in awhile the nurse is late, and I don't care, but I think others might be offended by that.

Provider Response

Brandy T

It is a life saver to have them. After the first visit they called us to see how it went. They are very flexible. They are accessible 24 hours a day. They guarantee compatibility.

Timothy D_1

I had to stay at home and wasn't able to go out and had to miss work. The nurse who came by was very well detailed. He never took shortcuts and did the job very well.

Barbara M_41

The nurse, physical therapist, and occupational therapists have all been very helpful. I like that they will call when they are coming.

Anita W_3

The therapy they gave me was wonderful and has helped a lot. They were wonderful. I was in a rehab place and they were wonderful therapy people.

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Sophia C

My caregivers come right when I need here and do whatever I need done. They are always here when I need something.

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Amy L_7

They're very helpful. I'm able to call the nurse when I don't feel well so I appreciate that support system. I haven't had any problems or issues. I've only had to call the office once. I would recommend them to anyone.

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Francine H

They give me PT. I only had one negative thing to say. There was a misunderstanding as to what the aide could and could not do. Everything else was good. They are caring. They listen to what I have to say. They do their job.

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Scott S_4

They got me through the daily antibiotics. They changed the balloon pump and helped me heal up. They were on time and showed up. They seemed to know what they were doing.

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Anna B_3

The nurse makes sure that I am available, and if I'm not, she will reschedule. I like the nurse that comes because she is friendly.

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Laura R_6

They need to follow through on blood tests. There needs to be more coordination between each other.

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Russell S_4

It's helping me with controlling what needs to be done with getting me comfortable with medications and dressing. I like the service they have given me and the nurse I have that is attending to me.

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Barbara H_27

There really weren't any conflicts. We agreed on an appointment time, and they were punctual. Them coming made a positive impact. After the stroke, I have a hard time finding words sometimes. I had another one last week. With their help, I am getting back to normal. I liked the people who actually came to my home to help me.

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Cherylann S

They are always there when I need them. I like that the nurse does everything she is supposed to do.

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Lorie E

They help me take my blood. She does everything the right way.

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Melissa C_5

I am able to get my treatments, so I am able to function. It interacts with multiple things, so they don't just do nursing. All of the doctors are sort of connected.

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Thom V

She really likes her caregiver. She is really good and dependable. She has been good to my mother. They are flexible.

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Marietta R

They make sure she is taken care of. I like that they are professional.

Cathy T_4

It has improved his ability to move. I like the convenience and the fact that they are close and willing to work with us.

Donald P_8

They are very supportive. They answer our questions, and they really care. They have been wonderful, respond when we had questions, and seem genuinely concerned.

Provider Response

Kelly H_1

They came once a week, so they were not here on a daily basis. When they did come, they were fine. They were always on time and did their job. They were always on time and courteous. They did their job to the best of their ability. They were always willing to go beyond what they needed to do.

Provider Response

Carol S_29

I am able to get up and walk around now. The nurses have been friendly and personable.

Jason S_1

I could reach my pots, pans, and dishes and my own food so that I could do my food easier. I liked the people because they were awesome in helping me figure things out.

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Misty V

They came to the hospital to do my blood work and dressing changes when I didn't want to leave my loved one who was in the hospital. It's a smaller company, so it's easy for me to talk to someone about a situation that is going on.

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Cassandra G

We are able to get the help that we need. The customer service was good.

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Pamela V

They have someone coming here and taking me out for groceries and things like that. They're there if you need them. They'll listen to you and are very good at what they do. I like how they're very smart and know what they're doing. They understand what people feel and have good people to come take care of you.

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JoAnn F_3

The services made things easier for me to run errands and they gave my loved one a chance to get out. They did what they said they were going to do and they provided everything that I asked for.

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Merriott T

The caregiver is consistent and kind and he has a genuine interest in knowing who we are. The person that comes is on time and there is very good communication. I feel comfortable with the safety materials they bring. I like the engagement of the staff with my loved one. I am very impressed with the follow up from the supervisor to see if anything needs to be improved.

Provider Response

Bryan D_2

The medication is working, so it is good so far. It has been a great experience. The nurse I have now shows up on time, and I have no complaints.

Patsy H_1

They've freed us up because I don't have the ability to take care of her, and they do. We want her to stay in her home. I like the care they give. I like that they screen their people and try to match them up well.

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Beverly H_1

She just got me up and going. I was able to walk. My therapist was awesome, I couldn't have asked for better care.

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Laura B_5

They did everything that I needed. They were good.

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Nancy F_5

It has helped a lot having someone be there to take care of my husband. They are great caregivers, great problem solvers and have great supervision. They provide great supervision for my husband.

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Dora F

It helped me so much having BrightStar Care. It is helping me recover quicker. They are excellent.

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Don V

The caregiver could actually do something when they are here. She gets here late and then does a whole lot of sitting around. The caregivers should show up when they are supposed to be here. The caregiver was 30 minutes late again today.

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Robert H_1

My mother has difficulty hearing, and one of the people that used to care for her had a strong accent, and my mom had difficulty understanding her. She was nice and good at what she did, but there was a communication problem. They were dependable and reliable.

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Chris W

They're very prompt. They own the process, and they're caring. It's made mine and my wife's job a lot easier. We're untrained, and we were having to give our daughter IVs, so it's taken a load off of us.

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Janet L

BrightStar Care is very professional. They know what they are doing. They were on time and pleasant. I know I can count of BrightStar Care. They were always on time.

Gerald P

Everyone from BrightStar Care was kind courteous and polite. BrightStar Care taught me how to do exercises on my own.

Kelly B_1

I would recommend BrightStar Care because they have been very professional. BrightStar Care makes life better because they are there for me. It's easy because they come to me, and I don't have to go to them.

Monica P_489466

BrightStar Care is very diligent and follows up with the clients. The services have allowed me to go out of town.

Annette B_489208

BrightStar Care is excellent and the training is really good. BrightStar Care helped and I am better able to take care of myself. They made me self-reliant.

Terry B_489130

BrightStar Care's nurse goes above and beyond the call of duty. She is more than qualified for the job and she uses that to really help. The caregivers aren't a good match for my mom's personality. BrightStar Care is open to changing that, and we've had two caregivers.