Visiting Angels - Austin, TX Austin, TX

Lauren B_6

I think they do really well. It is related to the client personality. I would like them to get out more. She needs more encouragement. It has been consistent care for my client. They are able to fill the shift if the regular caregiver cannot come in.

Provider Response

Tammy B_14

Our caregiver provides hygiene help and food preparation for my dad. The agency has been flexible and they have provided quality service.

Anonymous_1734514373

They could have been more consistent with the caregivers. I think that they have a management problem, and they aren't in control.

Provider Response

Kye_1

It was mostly just peace of mind because she lives there alone. They have a lot of caregivers, so they had availability last minute to cover hours.

Provider Response

Patty S_12

They provide a few hours for me, and it's also good for my mother to have someone else for her. They communicate with us about the caregivers they send, and we have been pleased with the caregivers they have sent.

Anonymous_1732105222

Having someone to care for him makes me more willing to go out and do things. The personnel they've sent out to us have been very helpful.

Lindsey A

The service has been very helpful for me by freeing up time. I am the other caretaker for my mother. We are happy with the services offered.

Sandra A_15

I couldn't do it without my caregiver. I would recommend Visiting Angels because they are friendly.

Provider Response

Debbie D_17

It helps with the daily duties. My mother loves the company. She gets assistance with her personal care and grooming.

Tom W_18

They have helped the most by freeing us up to do our jobs. My wife and I had to stop working when he first needed help, but now that we have Visiting Angels, we can go back to work. The communication is really good and the quality of care has been good.

Provider Response

Lisa H_28

She needs a lot of care so they help her get up with toileting. They help her with showers and getting changed. They help with meals and laundry and light housekeeping. I like that they help keep her safe. I like that it seems to be a small business and I can reach them 24 hours.

Provider Response

Mike K_18

They fulfill her wants and needs. I like that they are accommodating.

Theresa H_15

She couldn't do what we needed her to do. When they first sent someone else, she was a sitter and not a caregiver.

Anonymous_1724748958

I like that they were accommodating. They could have sent the same caregiver.

Brent R_2

The agency was consistent and communicated with me. I liked that they were easy to work with.

Mike M_36

They helped the most by being very flexible and would let us have Ronda a little more time or a little less. I liked that Ronda was great for us, and she was not too hot or not too cold.

Anonymous_1724244606

The quality of help is great. I can reach them easily and they are responsive.

Lauren B_4

Even though there were some challenges with caregivers showing up for shifts, they communicated really well with us. I like that they have been able to provide consistency for the most part.

Roxy B

In every way possible, they had made our experience positive. They found the perfect match for Dad, and she is indeed an angel.

Provider Response

Rich M_4

The most helpful has been the companionship. I like that they are organized with billing and customer service.

Provider Response

Anonymous_1721834563

They communicate with me. My mom really likes to her.

Provider Response

David K_32

He praises the caregivers they sent out. My father had a good time. He said the company was great and the care provided was good.

Provider Response

Joan M_40

She was willing to do whatever is necessary. I like the quality of caregiver.

Provider Response

DB

I did not care for Visiting Angels Austin except for one person we have there. I did not care for it because it was very disorganized and didn't have enough people, and the people they have were not well-trained except for that one caregiver. The services they were supposed to provide my mom they didn't do, except for this one person who would change the bed, make the bed, clean up around, and do the dishes. Their billing was fine, they sent us an invoice and we paid it. We had them for a couple of months. I wouldn't recommend them.

kookie

I would urge anyone needing a sitter or care giver for the elderly NOT TO USE Visiting Angels. The first sitter they sent out would not let the Brookdale facility staff change the wet sheets that my mother was sleeping in and told the Brookdale staff to leave her alone and let her sleep. She was in wet sheets for about 2 hours. The second sitter they sent out slept in my mother's bed and left mother to sleep on the love seat. When she left in the morning, she left mother on the love seat and her wheel chair half way across the room. So Mom fell when trying to walk across the room to get to her wheel chair. These people are NOT GOOD CARE GIVERS.