SYNERGY HomeCare of Austin, TX Austin, TX

Alan K_5

In-home for my mom is amazing, where she doesn't have to travel for care. They can have consistency in quality of personnel.

William "Bill" C_3

They make sure I take my meds and they are pleasant to deal with. I like that they take an interest in monitoring me.

Angel M

The services provide relief knowing he is being cared for. The agency could improve the process of matching my loved one to a caregiver, it took them a while to find the right fit.

Joyce C_20

Because I'm doing so well. Credit goes to someone. They help me with questions that I need answered.

Elaine Andrea B

They bathe the client and put clean clothes on her. They're very prompt and people are here when they're supposed to be.

Ellen E_3

I really needed these services. I can't get out of bed by myself. They have pretty much come through for me.

Todd K

It is just very nice to have the assistance and cleanliness of my house and of myself. The care once it has been established, it has been good. I like the compassion and understanding that they provide for the elderly.

Susan G_30

I have to take a shower and they come once a week. I would recommend them because so far I like the ladies they send to me to give me my bath.

Gary H_22

The services helped my loved one with her medicines. The staff was very good.

Anonymous_7628

The provider helped the most because they came to the house and explained everything in the paperwork and they treated me like a human. One thing I like about the agency is they are real cool and they take time to explain things.

Cynthia B_8

They help me get through the day and have a very positive impact. They help with anything we need. They are great at providing care to people.

Jean C_15

They help mom maintain her route in terms of hygiene and medications. They can have difficulty maintaining consistent helpers.

Richard W_40

They are normally very professional. They seem to be short-staffed. Occasionally a driver won't show up. Other than that, it's been good.

Alan B_6

It helped my mom to get a shower and clean her house. I like the attention to detail and I thought the caregivers were nice and caring and showed up on time.

Mary E. T

I don't think they could've had a greater impact, they did the best they could with what they had. They did a good job and they were on time.

Janice C_6

It gave me a life. It helped me get some space. I like that they handle her very well and know her dispositions and that she is easily agitated.

Roger D_10

They took a huge mental load off of me. They were compassionate and knew what they were doing.

Norma P_3

The caregiver and the things that she does for my grandma make my life easier. I like our caregiver.

Kenneth E_2

The care freed up my time and I could go on working. I would recommend them because we had no issues.

Anonymous_6842

The agency sends professional and trained caregivers. The agency sends people I need whenever I need them.

Julie A_4

They've allowed me to carry on with my daily life without having to go to a more restrictive care environment. They are accommodating.

Jeane G

The women were not trained that highly. I was taking medication that was supposed to make me dizzy, and it didn't. They told me that medicare didn't cover it, but I was told otherwise. I am very unhappy with my response to whether medicare would cover it or not.

Clay C_1

It is helpful for someone to do his laundry. I like that the person we work with is in the community and familiar with them all.

Joyce S_23

They come and help me with things like showering. That is the main thing I need. I like that they stay either one, two or three hours but not beyond that.

Wayne L

They provided the care needed. They do a good job.

Shirley R_10

I'm just glad to see them coming. They do my personal laundry and they do it the way that I like it. I think it depends on how you get along with the caregivers. They try to place people the best that they can.

Pedro S

They have worked with me for scheduling. I like the workers, they are nice.

Leslie J_1

They have been helpful and courteous providing what I need. I like that work with me and are helpful.

Peggy C_8

I've had this agency several times, and I haven't ever been happy with the people they send. This agency sent me caregivers that were unprofessional and disrespectful to me. This agency is only good for emergencies.

Beverly S_17

It does allow me to go out and do other things. They do things a little different here, they don't go about cleaning the house.

Jo Ann F

I would say that much of the time it was more trouble than it was worth. We only had one visitor who did well, she did the cleaning and we never got her again. We just found it to be difficult to use because of all the scheduling problems and we also had some health care assistants who did not speak English well.

Jim A_10

The caregivers have been able to be on time. I would like them to improve their ability to send people out when they are supposed to.

Anonymous_5796

The aide eat snacks and did nothing the first week. The second aide was excellent. I was not happy with the payment.

Henry "Joe" W

The caregiver helped the most by just being a caring person. I liked that the people were really friendly.

Edith H_4

The caregivers help me make the beds. I like that the caregivers are coming into my home.

Rita F_5

It is reassuring for me that mom is taken care off. The aides are patient and kind.

Hayward "Duke" D

I live 5 hours away. I came in and he hadn't shaven, and his belly was descended. He had lost weight and was really weak. He hadn't eaten much that week, I later found out. I talked with the owner of the company and told her that she needs to train the employees more. They need to pay closer attention to the clients.

Clifford R_1

We need someone to stay with him, so he is not by himself. I like that the prices seem fair, and they were here on time when they set the appointment.

Joseph M_22

It makes my life easier knowing that someone is there for him. I like the people that did the paperwork and the introduction.

Anonymous_5323

They can keep up the level of work needed and maintain efficiency. I like the ladies they sent over.

Irmie L

It helps me because I cannot vacuum or do my floors. I have somebody here right now, and she just mopped my floor. With a few exceptions, they're very good.

Clyde H_1

They have really helped the family knowing that someone has eyes on him and can gauge how his health is. I like that they are very person oriented. I love the caregiver that comes.

Anonymous_5080

They got the job done. There was one caregiver who was good, but the rest were not.

Ferdinand "Fred" Joseph F

It frees me up from having to go by every day, so they take a load off of me. They come by on time and they do a good job.

Phillip Allen S

It's more because of him, he is slow to get used to a new person, they should pay the employees more. I like that they're very flexible with the schedule.

Sam D

I used to have to go and do all of the errand running myself. So that is great for me, to have them help take the weight off of myself. It would be better if there were people that had more health care experience coming out to the home.

Anonymous_4827

I wish I could have them every day, but I can't afford it because of the condition we're in. It'd be nice if they could do just a little more for us. Right now they can make sure that the patients are well taken care of.

Mary D_35

I live four hours away from my parents. The services help not just my mom, but my dad as well. I am not as worried about their care now. The company keeps me informed about what is going on. If my mom doesn't want to shower, they will let me know and try again the next day.

Anonymous_4735

The agency is helpful by allowing me to not have people come over and they selected the care services for me. I would like to see the communication improved, both internal and external.

Anonymous_4639

They can make my life easier by communicating with the aides and her duties. They only allow two days and five hours which is new to us. I would like to see the communication improved.

Ernie B

She has a lot of questions and she needs to be proactive. They need to have more training for the caregiver.

Geraldine P

She comes here and takes care of me every day. The services helps me a lot. If I can't do something she can do it for me. They are very dependable and efficient with the care.

Michelle C_13

They've given my mom special attention on special occasions. They have given her small gifts that have been personalized. She also has had the same caregiver. We've used them many years now and they have always been very responsive. Whenever we've had to make changes they have always been amenable.

Judith D_5

I have them twice a week, and they do a very good job. They do the laundry, and clean, and help me if I have something cooking. I've had no problems with them.

Patricia B_23

At the bare minimum, they could have done what they were supposed to do. I offered to train them and they didn't accept it. They are not honest, the provider took money that wasn't supposed to be taken out. The caregiver didn't bathe my mother.

Anonymous_4160

They should be able to be more spontaneous. I like the caregivers that I have.

Paul N_2

Their impact was negligible. I didn't ask for a lot and they didn't give me a lot. We weren't able to square up on what I needed. Some of the people they sent were just not qualified.

Rosa M_3

They can be on time. Some of the caregivers were late.

Jean L_1

They know what they need to do, they do not have to be guided the whole time. They are just very personable.

Linda W_27

The client doesn't fall and stuff when they are there. The coordinator is really good as far as whenever there is a change such a switch in the schedule they are really good at getting someone over there last minute. All the caregivers are good at fulfilling the needs of the patient.

Vicky Y_1

They help me walk since I can't go by myself. They have a flexible schedule.

Harmony S

The girl comes over and knows what I need done and gets up does things for me. I have also gotten used to her. I like that they are very caring, understanding, and the people are prompt.

Kim L_6

They make my life a lot easier. The person that came in here knew my apartment and what to do right away. They are professional.

Marilynn S_1

It allows her to stay at the house. I like the fact that they work so hard to go above and beyond.

Anonymous_3120

It gives us more assurance that he is going to improve. They are very encouraging to us. The people are nice. The only problem I have with this, is that if someone cancels, no one bothers to call me and let me know. Sometimes, we have a couple people a day, but we would like to know what's going on.

Todd M_1

They had good attitudes. When you are disabled, the attitude is very important. They also prepared my food. They were very professional.

Debbie C_8

They helped me prepare for my garage sale. The quality of the workers could be better.

Chad H

He can't travel by himself if he doesn't have assistance. They were good enough to help us, even though we don't live in that city.

Anonymous_2413

They give high quality care. They have good responsiveness, and they have quite reasonable rates. The lady that was assigned to my mom was excellent.

Anonymous_2399

They take care of my sister and I. I like that they provide good care, and the girls are really nice.

John C_14

The communication was very good. The care providers were very polite and efficient.

Anonymous_2139

They need to have the ladies better trained and to give the right info when they suggest someone. I asked for certain things, but they did not provide what I wanted. They need to answer phones better and need to be better at being on time and getting to work.

Judith I

They are so much help and they relieve the responsibility of care giving. They work on getting the people out here for me. Sometimes they cannot, but they really work to do it.

John D_12

The agency provided a caregiver who was very friendly and had a good rapport with my dad and the family. She was very flexible and good at what she provided. They could have improved the communication with the family.

Ginny N

There's always someone here when they're scheduled, so I can depend on them to give the help that I need. They always make sure that someone comes up for my shift.

Betty P

I don't have to constantly be here. I can do what I have to do and be with my mother in the evening. I like that they work with me to make sure some one is here to help with my mother.

Kathleen C

They needed to send correct emails of who was coming. They need to provide correct information. They need to improve in communication and with their assignment of personnel.

Sally N

They need to be able to do things so I don't have to train them everyday. They need to send the same person every time.

Shirley D_2

The services helps to take away the worry of my grandmother being alone. I like that the majority of the caregivers with this company are good.

Anonymous_1033

They need to get involved and care more than they do. I like the caregiver that we get, but I think that the company has not been wonderful.

Norva D

They were most helpful in providing care. They had friendly staff.

Elaine S_3

They helped with companionship. They were able to make sure she got to bed and had water. They were reasonably priced, the staff was great, and it was easy to on board and hire them. It was easy to get the caregivers there and they are flexible with time.

Judy R_2

They are pretty good. The first girl was younger and more interested in other things. The other lady was great.

Neema M

They have made life easier by giving us a sense of security. I like the staff.They are very good.

Henry 'Harry' L

They help me move around. I am using my walker more. They get my medicine on time. I have a different nurse everyday, but they do seem to be capable.

Alexandra "Lexa" W

Before Christmas, they saved my life. I had a medical episode that I blacked out and my heart stopped beating. The caregiver who was here had enough training and knowledge to know what to do. First, she got my heart beating again with chest compressions and then called 911, and I got to take a trip to the hospital and get checked out. Everything they do helps. Since I'm a quadriplegic, I rely on them to cook, clean, drive me to appointments, and with personal hygiene.

Debbie J

My mom does not like to do physical therapy, and the caregivers do not encourage her when she complains. They just stop, and I understand that, but they just need to push her through it. The services haven't really impacted us one way or another. I just wish the caregivers were more able to get my mother to do the exercises she has to do. I know she can do them, but she just isn't pushed to do so.

Mark B_12

The people they send over work hard and are very nice to me. Because I'm handicapped and have trouble getting around, they help me with monthly cleaning that I can't do.

Laura T

They send out well qualified caregivers. Each caregiver that comes out has helped me get up and they are always in a good mood.

Anonymous

The caregivers have been late every time I needed them. The caregivers help me to get to my appointments.

Sandy S

They communicated pretty well. They provided service within 24 hours to our location.

Anonymous

I would recommend SYNERGY HomeCare because I like the caregiver that comes. They are on time and efficient. SYNERGY HomeCare has made life easier by washing my hair for me. I couldn't make my bed, and they do that for me.

Sally G

SYNERGY HomeCare is just nice to have because they are so helpful. SYNERGY HomeCare makes my life easier by helping me with my bath.

Anonymous_465

SYNERGY HomeCare is a good company because most of the employees have been prompt and know what they are doing. SYNERGY HomeCare has helped the client, and I've been doing that myself, so I used to be tired all the time.

Bertha C

SYNERGY HomeCare is great because they are patient, understanding, and good with scheduling. My mother is hard to take care of, but we found a good caregiver.

Reba P

SYNERGY HomeCare is simply reliable, and they follow-up and are dependable. I feel less stress from the services, and I don't have to worry about my mom.

Helen M_6

SYNERGY HomeCare is a very caring agency. The services made life easier by giving me free time. I knew that my loved one was in good hands.

Nancy T_3

SYNERGY HomeCare has been wonderful. SYNERGY HomeCare makes my life easier by being my extra hands. They help me dress and shower. I am so pleased with them.

Audrey P_3

SYNERGY HomeCare is doing a great job with my mother. The services make my life easier because I don't have to be at my mother's as much as I used to.

Anonymous_606

SYNERGY HomeCare is a great service to have in a pinch and the caregivers are very professional, but the caregivers are not very social. I wish SYNERGY HomeCare trained their caregivers on how transfer clients better.

Mike W

SYNERGY HomeCare has reliable people, and they are very helpful. SYNERGY HomeCare has been very helpful. I am able to take a break from my dad when he goes to his doctor's appointments.

Melissa W_2

There has been some communication issues and problems with whether or not my mother was scheduled for a visit. SYNERGY HomeCare transported my mother but hasn't done anything other than that.

Caring Son29

Synergy HomeCare is very good. They provide assistance to my mother in bathing, going to the restroom, fixing her pillows, helping her go to sleep, and those sorts of things. We have multiple caregivers, and they vary in skill level. Some are very good, and others are not as good.

Becky36

Synergy Homecare provides wonderful service. They are very attentive to our needs. They truly care about our Mother and go above and beyond in their everyday service. I can say that it is being managed by excellent owners with excellent staff. I could not be happier!

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