Right at Home Austin West

Anonymous_7286

It has been a positive experience because they communicate with us. I would recommend them because they show up.

Billie B_5

The caregivers have helped the most mainly by keeping the client safe and making sure she hasn't had any falls. I like that they have multiple people who can help cover, and the billing is easy. It's a fairly simple process.

Sharon R_25

Most of the time they just help me with my shower. Right now, that is all we are doing. I like that they have sent me to really good people, and they are smart and caring.

Andres E_1

They help with getting my husband ready when he needs to get up. They do not let me know if something happens like if someone is coming in or not.

Joyce T_8

It's been a big help. The caregiver is over the top good. The lady we have now is very dependable.

Betty Jane & Don C

It takes a huge burden off of me. They gave us care very quickly when we needed it.

Bill W_19

They get someone here, but if the caregiver calls in, they almost always find someone to replace them right away. I like Right at Home because they have always had someone for Bill.

Juanita B_2

The caregivers from the agency make things comfortable. I like the agency because all the people are helpful and nice.

Theodora "Teddy" B

It is very helpful for me. Some of them are great and others need help. Christine and Charlie are great. They are always here on time and so far they have been nice and helpful.

Cynthia P_5

It's been very positive and very helpful. They're easy to communicate with.

Marlene B_11

It has relieved a lot of stress. I do not have to worry. A big part of our reason was that there is an option to have live in caregivers.

Anonymous_6938

I like that she enjoys the caregivers. I like that they are good to work with and I have enjoyed the people that I have come into contact with.

David A_17

They make sure that I have a caregiver. I like the caregivers.

Betty W_14

They help him with his hygiene and teeth brushing. They get him dressed and help him in and out of bed into an electric wheelchair. They give him a bed bath. They could improve their scheduling and communication.

Rudy M_3

They work with your schedule and try their best to help you. They understand what you need.

Patsy K_1

They are reliable and always present. They are dependable.

Anonymous_6807

The caregiver takes good care of me. The agency is doing the job well.

Intz W

They have been a positive experience. It's easy to find a caregiver for our schedule.

Nancy O_9

They help me most because they assist me. I like how they're dependable.

Troy S

They are here for us. When we need them, they are right here. They are never late. They send pretty qualified aides. They give you time, and they always give a call in advance if someone can't come.

Doris P_6

They make my experience positive by bringing me food. I would tell a friend that the services are good.

Meredyth R

I like how nicely they present themselves. I like that they are prompt.

Josef K

We need them to do the Hoyer lift and have experience. Many of them have never seen a Hoyer lift. It gets really tiresome to keep training new caregivers. We have different caregivers every day and the client has dementia and that is not a good thing for a dementia client. They could send qualified caregivers.

Patricia "Patty" B_1

Be sure that the patient take her medication and does some exercises. I like that the agency is very responsible, they ensure that we have someone coming here.

Forest M

They take good care of me. I like the personalities of the caregivers.

Gary S_17

My current caregiver is taking good care of me and makes sure I do the things I need to. Improve the office, they are not great about communicating with my wife.

Claudia S_4

They clean my house. I like that they are professional and friendly.

Rodney O

They take care of the small things that I'm not able to do. I like the caregivers they send; she is like family now.

Wayne M_10

I can leave the client and know he won't just be alone. We like the caregiver Carrie, if everyone is like her that is great.

Mike A_4

When I leave messages, or if a nurse is not coming, they are not notifying us in enough time. They were able to get me caregivers for my dad pretty quickly.

Ella S_2

They have done everything that I needed done. They have cleaned my linens, cooked, etc. I like that they are right on time. I had one steal from me and Right at Home was right on top of it.

Lillian & Bill N

They help with food, hygiene assist, and cleaning. There is some consistency.

Dominga S

Becky is caring and knowledgeable. She is concerned about the patient. I would like them to do more training with the caregivers.

Anonymous_6331

They help most by shopping for me. The personality of the caregiver could be improved.

Mamie R

They could do some one-on-one activities or play in some way. I like that they have been very helpful in the situation. The caregiver is qualified.

Anonymous_6229

A couple of people that they have sent are not able to lift her up. Another person was the same way and she did not feel comfortable taking her to the bathroom. The agency could communicate better.

Linda K_26

They help me with my daily care and they drive me around. The people that come in here are professional and nice.

Norman A_2

The agency has created a positive experience by being nice and keeping things simple. I like that they always are able to handle any issues and have good caregivers.

Elizabeth K_18

Having someone here has helped me the most and she has been great. They have provided everything that I need in a timely manner and back in the beginning they were very accommodating.

Anonymous_6050

The agency could be more prompt. I like the one on one with them.

Anonymous_6057

I like the daily routine. I don't have to rush when I do my errands. I like that they send someone out.

Johnnie "Duain" F

They help my father with all of his needs. I like our 2 caregivers.

Charles M_14

Sometimes they probably need to screen their employees a little better. Some caregivers don't know they are doing. One even stole money from me. So far I am satisfied with them. Some people who come out are good and others are not, it depends on who they send.

Provider Response

Marcus B

She helps me a lot. When she get's here, I can go out and run my errands. She cooks and does about everything for him. At least tAhe caretaker I have, she's doing a great job.

Edward and Christine B

They take us wherever we need to go. They are close and friendly.

Tommy Q

The agency has made my experience positive because she will ask me what she can do and she will suggest some thing to hep with my husbands needs. I really like that they have sent us a really good nurse she is really good with my husband.

Anonymous_5875

They have helped the most with moving around after my surgery. I like that they are on top of everything.

Anonymous_5751

They work night shifts and they work well while we sleep. We had trouble with scheduling and the care providers.

Thearthur S

They don't even know when their aids are here or not. There is no list of what the services are supposed to be. The aids just sit there and don't help. They need better customer service from the aid. Nothing has been constant and I haven't been able to get any information. I'm always calling them.

Provider Response

Vicki A_4

They could improve on telling their people should be more knowledgeable. They can get somebody that is knowledgeable.

Provider Response

Robert R_13

I could use more time from them. They are very helpful and they meet my needs.

Anonymous_5577

The caregivers feed my mother and helps her walk around the house. The caregivers also keep my mother company and also helps her use the bathroom. We had a rough start because our caregivers kept running late or not showing up.

Horace M

When my husband was getting surgery I was not able to be in two places, and they were there right away to help me. They help us when we really need help .

Ana K

They do everything I need them to do for me. They are very punctual.

Lesa M_1

They could keep me informed a little better and pay attention to what I tell them. They could be more proactive to the client, not just employees.

Kay W_4

Any problem that we have gets fixed immediately. I have heard nothing but good things from other people. My parents like the second caregiver.

Jim B_21

The caregivers have helped me the most with keeping me up and around and not depressed. I like that the quality of service and the quality of people that come out.

Guye R

It lets me go to my own appointments. The employee retention could be better.

Mary Claire B

I appreciate that the people that have come have worked out well for me.

Herbert I

One thing that they have done is keeping in touch with me as well as monitoring me and they were very good in making sure that I was doing well. I like how they kept in touch with me as well as monitored me here at home and I appreciate it.

Crystal T

They just handled everything very efficiently. The lady helped me on the phone all of the time, they have an app on your phone that shows what caregiver is coming on what day.

Olen T

They do cleaning, sweeping, and many other things. They are on time and they do a good job.

Manuel P

They have helped me the most by helping me get back to normal. I like the services that they provide for me and how helpful they are.

Anonymous_5387

Right at Home is committed to providing good service people.

Nancy B_47

One thing that the agency has done is being very helpful and thoughtful. I like how Right at Home has nice people that work there.

June C_9

They should have the same caregiver and train the caregivers better. The caregivers have not been very good.

Provider Response

Lynn W_8

The caregivers are all very different but still can provide quality care for my mother. They have been very helpful and provide us with great caregivers.

Jason H_5

They could have explained that the caregiver was obligated to finish out her hour just sitting on her phone. Maybe she wasn't obligated to do anything else, I don't know. I would not recommend them to anybody around here, they would not give me the paperwork I needed or a phone number to reach the caregiver.

Provider Response

Bobbi M_1

The caregivers could mop my floors and help me clean my house. The caregivers could actually provide care, I've had several caregivers come into my home and not do anything.

Provider Response

Phillip H_5

I don't want them. I won't use them again. They need to communicate with clients and hire better help.

Provider Response

Annette P

I just know communication is the biggest problem with my care. I have had the same caretaker and the communication between them and myself.

Anonymous_5173

They ended up calling and saying that they can't come. They can't keep people to help. This leaves the people high and dry. They seem to have trouble keeping people, and there are so many people quitting.

Anonymous_5170

It gave me free time that I didn't have to be on call, but I wanted to have reliable hours and not wonder if they were going to show up. They seem to have a lot of trouble finding caregivers in this area.

Lee T_5

When she shows up, the care is pretty decent. They could make sure the caregiver has dependable transportation before they actually assign them to a client. A lot of times they don't show up. I wouldn't recommend them at all, they are not consistent at all.

Glen & Frances L

He didn't want anyone around, but on me, it helps me a lot. They did have to change caregivers, they were all very good.

Swepson A

They help me by bathing him. They could train their caregivers better.

Jack R_7

Two of the caregivers were great, and the others weren't good. To improve, they could train their employees better.

Roberto M_1

They could help him bathe and not just stick him in the bathtub. They could use caregivers with empathy.

Provider Response

Jesse A_3

I really need their services. I'm physically handicapped, and they help me with all my personal and household care. They seem to have great people.

Albert "Al" S

They have helped by being present and listening to us well. They are willing to do whatever I ask. The consistency of the caregiver should be improved.

Barbara "Ann" N

They are really just hired on to help us provide care, as we're the main caregivers. I think they need to improve communication. There I have been times I wasn't notified someone wasn't coming.

Edna H_2

She is very resistant to the care, so she doesn't like it, but it's very helpful for me. It means that I can go home. If someone else wasn't there, I'd have to be there all the time, which is not what I want. I haven't had any reasons to dislike them.

Anonymous_4166

They provide me with minimum services. They need to check on their providers more.

Donna D_22

The services would help more if we were provided with one consistent caregiver. I would recommend the agency more if the advertising was more accurate and carried through.

Michael E_5

My husband enjoys the care, and I'm able to work. We haven't been with them very long. Sometimes it's hard to get a hold of the office.

Arnold R_2

They were very sympathetic. I liked the careful attention to scheduling.

Aminda S

They have really helped her by providing companionship. I would like them to communicate with me better.

Lloyd P_1

This caregiver is very dependable. I only use one of their sitters, and she has been with me since the beginning. I don't have the other ones that caused problems in the past.

Anonymous_4767

The girl taking care of me makes my life outstanding. It differs. Since COVID, it's been bad, but lately I've had a good home health aide and I love her, but the office people are bad.

Jackie Burris &

I'm in a power chair, and they've made life easier for everyone in the household. They could get certain office staff to be a bit more professional.

James P J

The company helps my husband with everything. They help bathe him, clothe him, feed him, get him ready, and everything else. The agency is very professional. The staff is great.

Nelda S

The caregiver that they sent us in outstanding lady. I like that the caregivers are caring and they meet his needs.

Betty "

They help me to travel to my doctor's appointments. They could not charge outrageously for travel expenses. Sometimes my mileage out weighs the rest of my bill, that's it.

Bill J_2

They provided wonderful care. The person that was there was kind and considerate. We were very pleased. They are prompt and always kept me informed.

Anonymous_4597

They don't seem interested in me being taken care of. It is hard get their attention. They could improve on a lot of things. They are on their phones a lot.

Provider Response

Ronald "Ron" G

They sent us a great caregiver who helps us around the house and cleans up a little. I like the caregivers that they sent.

Timothy S_2

I am wheelchair bound they always help me get things done. I love that the caregivers are very kind and gracious.

Stephen R_7

The services help me to survive because I am paralyzed. I like that they are prompt with their services. The caregiver I have is courteous.

Connie B_15

I live far away from my mom and she lives by herself. The fact someone could go in and be with her was a lifesaver. They were very attentive and responsive.

Robert "Tim" M

They get the right people out here. They always notify us if they can't show up, and made sure that we had enough food and water.

Joseph V_2

Their service is pretty steady. They are fast and they like to stay busy.

Orentho H

They show up and they work when they're there unlike other agencies. The lady that comes out really does a good job. We've never had any problems.

Anonymous_4536

My husband is disabled. They bathe him and get him dressed. They fix him breakfast. Sometimes they cannot find caregivers. It is up and down. The last few months have been hard.

George H_15

They worked with me on scheduling and caregiver choices. They're diligent in returning calls and they really try to get someone here even though there's a shortage.

Mary R_35

They have always had very good communication. Something I like about the caregivers is the quality of their caregivers.

Nicole L_1

They help with her activities of daily living. They help to feed her. I like that they are pretty reliable. They communicate well and give great care.

Laverta B

It allows me to get out of the house to go to appointments.

Janis S

They help me a lot, my memory is not so good now and the caregiver fills me in on things. She keeps track of things for me. The caregiver is always here, she watches out for me when I could fall.

Elizabeth P_13

They are good about finding people and meeting my needs. I would like to have the same person each time.

Carol and Wayne "Obe" W

There was a couple of times that we asked for people on the weekends and no one came and sometimes that they sent people on days we weren't expecting. They needed to have better communication.

Anonymous_493

I would like them to always let me know who's coming to my door. They're being more precise about keeping the records.

Michael A_12

I was expecting more help. It was supposed to be round-the-clock help, but we did not have that. We didn't even have all-day help. I was very sick when I called one night, and the explanations maybe were thorough but I didn't understand them, and when I got my bank statement I almost fell over.

Provider Response

Priscilla and JW T

It helps give my family a good feeling knowing that someone is here, and they are taking good care of me. I like that they are totally accessible to us. That's the biggest thing for us.

Richard B_35

They should be more consistent in the caregivers they send. They should have more consistency in personnel.

Allan C

They didn't come and service us. We need the help. They could service calls and come straight to us. Don't put false answers to our question.

Provider Response

Brenda R_5

The caregiver was the most helpful part of the care. I loved my caregiver because she was right on time. They were very accommodating to find someone who met my requests.

Gloria B_15

They haven't even been aware of the care when I call. They don't leave a written record for me to know how things are going. They need to be more punctual. It took a long time to get the first person out.

Wilber H

They just watch him and take him to do his bathroom privileges that he does. I would recommend them to others and tell them how great they are. They're watching my husband while I'm away for four hours.

Valerie E

The most helpful is that if we make a list for the person, they get it done. She has someone to talk to. One lady asked if she could do things, she went above and beyond. One issue we have had is that we were told when we started that the cost was one price, and it still shows something higher than what we were told. The billing is messing up, and they tell me it will be changed, then I get an invoice with the high price.

Pamela P_4

They matched me with a great caregiver. I trust that they train their people well. I couldn't have someone in my home that I couldn't trust, and they did a great job. I like their professionalism and dependability, they matched me to a caregiver that I just adore.

Robert "Bob" B

She will visit from time to time to check in with us. Also our caregiver is wonderful. They are very attentive. They sent out a wonderful caregiver who has become part of the family.

Cecellia F

She does every little thing for me. When I don't feel well I really appreciate everything she does. I really like my caregiver.

Wiliam "Bill" J

They didn't show up and sometimes I had no one to watch him. When the regular caregiver couldn't be here, they could not provide an adequate replacement.

Provider Response

Veda H

I feel at home with the worker that I have. I can get in touch with them when I need to.

Clifford B_1

They do his personal care like showering and that sort of thing. They seem to always be here and they are really good with my husband. They take really good care of him.

Ruben A

It is a great help. The personal care is what helps the most like bathing, grooming and dressing. The service is good but I think the office can be better communicative. Sometimes there is lack of communication.

Robert "Captain" H

I like the girls they have sent, but I think they need to be trained better. They haven't shown up half the time.

Laverne G_1

They help me with everything and I depend on them a lot. They have always been fairly dependable.

Howard H_6

It has been most helpful. They handle a lot of the small things around my home that I would find difficulty doing. It allows me to function as I would like in my own home and remove some of the difficulties I would experience in that effort.

Jimmie H_1

Having someone come to help him has given me a break which is very nice. They had to communicate a little bit better when the caregiver will not be there.

Provider Response

Mildred H_1

Everything is fine with my life and the caregiver, I like her. The first person was not good, but I like the new people that they send to me now.

David S_18

I like that they get my husband showered. I like that they've been responsive to me for over two years.

Gary Bruce R

They've allowed me to take care of my activities of daily living without struggle. They could do better with communication.

George B_13

I would have had to cancel my surgery if I didn't have them. They were responsive to my needs.

PJBarker

From the first visit with a RightAtHome manager and explaining the services that could be provided by the agency, we have been delighted. It has been a wonderful experience for me, as it was definitely a hard decision to make in the beginning. My husband has dementia and I had been his full time caregiver for 6 years. RightAtHome provided us with a lovely lady with experience needed in our situation. She is very professional, caring and very conscientious in all that she brings to our home. She always arrive on time looking very professional in her nice scrubs with name tag on, a beautiful smile and saying 'good morning' . She helps my husband with showering, dressing, medicines and seeing that his breakfast is ready for him. Then she will change the linens and laundry what needs to be, makes the bed and also some light housekeeping. My husband's fav coffee place in town she will take him to, along with a walk when weather is good. He has a struggle concentrating on games, but she does try a few from time to time. We have a very nice relationship with her, she is very easy to talk to and with her 20 years of experience in the field of care giving I have learned a lot from her. A RightAtHome representative comes by our house once or twice a month which is always a positive time to share with her. They are always easy to get a hold of in time of need. Thank you RightAtHome for being available at the right time and filling our needs.

Robert M_34

They are doing fine. They make great company. We are particularly happy with the person they send us.

Anonymous_1476

I think they can bring their prices down and keep up the quality of the care. I like that they are reliable.

Barbara C_37

Everything goes along fine, it's a normal day for me but the services have been great. The caregiver that they've sent is great.

Anonymous_3484

They help with interaction for her. They could send out more skilled workers.

Ray Monses M

I would like for her to wash the dishes when she puts them away. They need to have enough staff to cover for when people are going to be gone.

Provider Response

Lynn L

I wish all the caregivers could be consistent, but they go on vacations and so we can't have them all the time. They are consistent with the caregivers that they send out to help us.

William C_28

When she's here I can leave my husband to do things. I was real pleased with the caregiver that came on Wednesday. She was real nice and kind.

Anonymous_3232

It was difficult because of the lack of communication. I always had to call them. I would like them to improve their communication between the office staff and the scheduler. The caregiver had good communication.

Jose O

Whatever I need done, they get it done. They always send us the right people who do the job right.

Donald S_14

They make his life easier, and hit helps me so that I have a break to go and run errands. I like the simplicity.

Anonymous_3374

It is helpful because they give me exercises. They are great with me and my needs.

Samuel M_1

They make my life easier by allowing me to not have to ride the bus. I like that they pick me up and take me to my appointments. They do not have any problems with taking me to other stores.

Bruce D

They are supposed to be cooking for her. Every once in a while that isn't happening. We can always count on them.

Bruce & Kenneth K

They bathed my son, cleaned his room, and took care of him. I liked that their service was very good. They took into consideration our concerns. Our second lady wasn't trained well.

Dale O_1

He has Parkinson's, he has macular degeneration and severe hearing loss. The girls fix his meals, and they communicate with him while he is eating. One of the most important things is the physical therapy. They keep on him to keep moving. I love my caregiver. There are some things about the company that I don't like. To me, the girls work for me. Sometimes the company gives them a hard time about things like not understanding scheduling changes. I had someone here for 10 hours a day. I felt that the next day I needed a break. I asked her if she were to have a day off what day would it be. I talked to the company and the schedule changed for them to come every other week. When they weren't working, they would ask why they weren't working that day. There seemed to be a miscommunication. I don't want my girls to have to take stuff like this from the company. The company caused my girls a little grief.

Ruby S_2

I just had them for an hour a day because I had a hard time changing the sheets. They didn't come regularly. They didn't get here on time half the time.

Provider Response

Steve S_11

They could improve the punctuality of the caregivers because we had a couple people not show up. I like the skills that the caregivers have.

Mary R_17

They provided relief for those of us that were providing for my mother before. They were limited in their employees that were available at the times we needed them.

Marjorie B_4

Whenever I call to schedule, they are so nice and inform me of who is coming that day. They clarify any questions I have, too. I like how convenient it is, and we have developed some favorite caregivers. They have also been a perfect fit every time.

Jacquelynn P

Her attitude was splendid. She treated me extremely well, and she worked hard to provide what I needed. She was loving and caring. I would recommend the caregiver who came to help me.

Wanda B_4

They would come in to bathe him and do those things for me so I could rest. They knew what they were doing, and they were friendly while doing their services to my father.

Barbara L_24

It is more a matter of keeping him safe because he has dementia. They also prepare his meals and help with his hygiene. Right now, I like that they have a male caregiver that meets our needs.

Sharon E_3

There was one lady that was good, and she stayed relatively good for the whole time that she was there. That was the only lady that I would say did a pretty good job. They send somebody different almost every time, so you never had the same people. They need to have the women show up. Some of them would come in, sit down, and not do anything.

Anonymous_1212

My mom loves her and she follows through with everything she's suppose to do. I like that the staff is very responsive and helpful. The caregivers are wonderful.

Jeanne F_2

They send our primary daytime caregiver, who we love. Some of the caregivers my mother has not liked.

John D_18

They could do more activities with her other than her normal activities. They could introduce new things to her. I like the flexibility.

Bryan R

They help me be comfortable, and are not aggravating. They are accurate, they show up, and they are on time.

Angelina D

She keeps me company, like a friend. I like my caregiver a lot.

Louise W

They helped me a lot. She did my washing, and she changed my beds and sheets. I had several girls before I had the last one, and she did really well. We got along well.

Frank W_1

It is tremendous. I was pretty bad off when I first started. It was positive because it is nice to be properly taken care of. The caretaker I've had for the last few months has been at the top. I think they could improve on having more consistency in caregivers.

Maria R_7

The services have allowed my husband and me to spend more time with our children and not have to worry about my in-laws. I feel like they're very quick to respond, and they really work with us and our goals.

Scott B_8

Their care is spectacular. Without them, I would have to quit my job. Without them, I am hosed. I already have done it. They have always been there to work with me. They have worked with the VA to help me get extra stuff for my dad.

Marion B

I am with him 24 hours a day. He depends on me, and sometimes, it's nice to have a break. They could do more. I have a husband who is wheelchair bound, and I would like for them to take him outside in the sun, but they aren't allowed to do that.

Raul P_1

I want them to be more consistent with the caregivers that they send. I have someone different every day. They also need to arrive on time. I would like them to have more people that speak and understand Spanish.

Maria M_10

They were good. They helped me a lot. When they came in, they asked me right away if I had eaten. I said no, so they prepared breakfast for me. For me, they've been great. They've helped me out a lot.

Josh M_1

They could have made my life easier by sending a caregiver who was more experienced and professional. I would like them to send a caregiver who is professional and knows what they are doing.

Provider Response

Anonymous_2230

She actually did some work. Some just want to sit and watch you but that's not helping. They should be willing to work. They need to improve training.

Emily L

Our caregiver is amazing, and they are very flexible with us. It is a great service for our family. I like that they have great communication.

Matthew D_2

Without them, it would be hard for our family to have him function the way he does and do our family duties on top of it. I like how attentive the caregiver is and their communication with the office about his appointments and what he needs to be done.

Lisa B_3

It makes a big impact because I don't have to worry about my mother. They are responsible with getting people there to care for my mother.

Anita L_3

One lady burned my dad with hot water. They did not address his needs. They just need to have people understand the people that they are caring for.

Provider Response

Anonymous_2081

It wasn't helpful to me. They can turn the negative into positives. I feel like they didn't train their staff enough.

Provider Response

Joyce P_2

It was pretty positive, particularly with the first woman we had. We were in the middle of a move and the caregiver was able to give me help with putting things away. A lot of that depends on the person that we had. We didn't have the same person every time. In the beginning, we were able to figure out the time that we wanted someone, and it worked out very well with that person. Later, the caregiver called me and told me that it was going to be certain hours, and I didn't have a choice of which hours I wanted. That meant that in the mornings I would have to prepare breakfast when previously the caregiver was making breakfast for my husband. When those times were changed, it didn't allow for her to help with bathing my husband. Basically, it was inflexibility of them being able to adjust the times to our needs.

Carol A_5

They give my dad a bath. They could have more care providers.

Provider Response

Ted S_2

The service is necessary, and they are supporting my mom. She would not be in my home without them. They could pay people more so there is less turnover.

Alice L_6

I liked the explanation of dementia and what things we can discuss. The people that they send are just outstanding.

Ruth W_8

They have prepared meals for us. They have treated my family and I well here in the home. They have done more things than I have known what they have done.

Christine B_4

When they first came, I had them 24 hours a day, and they helped with everything. I couldn't do anything for myself. I like that they are on time.

Glenn K_3

They have allowed me and my sister to have time off from taking care of my dad. They could be a little more consistent in providing the same person to my dad because he has gone through a lot of people.

Janie S_2

They allow me to go to doctors appointments and physical therapy. They drive me, as I can no longer drive, and that helps me. I would like to see them improve with the choice of caregivers.

Beth S_1

It effects everybody. The caregiving he needs is 24-hour care. Whoever comes needs to come on time. It would depend on the kind of care needed.

bpgerst

I used RAH in Brenham for almost 5 years for my parents. The caregivers we settled on were very good in their care of my parents and their home. They took a personal interest in them and tried to be creative in enhancing their quality of life. They interacted well with me. That was helpful as I live in a different city. If there was a problem, we worked it out quickly. I was very pleased with our team of caregivers and give them high recommendations. My parents were able to stay in their home until they passed away

Bonnie D_2

When my caregiver is here, she is great. When she is not, I do have difficulty. I would like notification if a caregiver is not available.

Carolyn

The lady from Right at Home Austin West was wonderful. I needed somebody for two weeks for my mother and it turned out really nice. I would hire her again. She made sure she wasn't running away or getting lost, made her lunch, gave her breakfast, and reminded her to take her medication.

Rose M_8

My caregiver comes on Saturday and she was a nurse for 30 years. She helps me get things done around here. I don't get the care that I really wanted. I wanted it in the morning, but I get it in the afternoon. I need personal care on Thursday, Saturday, and Sunday. I only get care on Thursday in the afternoon, but I don't like it in the afternoon.

Dorothy R_5

They are there with me. They are very truthful. They tell me what they will and won't do.

Margaret G_1

As long as they do what I have on the list and do a good job at it I am satisfied. So far they have done well and the caregiver they have sent here has been great.

Amelia S_1

They are wonderful people who do what they are supposed to do. They are good quality people. Lucia helped me a lot with cleaning, that is what I needed because I couldn't use my hands. She would wash the clothes, mop, clean my toilet and shower, and wash dishes. I like the people they send here. They arrive on time, and they do what they are supposed to do.

Keri W

The one she currently has is super encouraging, they push her to get up and walk, and they help her to do tasks rather than just doing it for her. I like how involved they are with the caregivers and how often they check up with them, and how often they follow up with me. They even called to make sure my mom didn't need anything when we had some flooding.

Belinda T

My mom has really relied on them a lot lately. They're just there for her. Just having someone there with her makes her feel safer. The people that they hire are reliable and clean cut.

Travis a

It was very important to me. I thought it was good for a while. They needed to be regular and reliable all of the time. I wouldn't recommend them. They tried to send a substitute, which I was not happy with. I did not like the substitutes they sent. There were some troubles with my caregiver getting here sometimes, which was not good.

Lee J

If I get too far away from my walker, I am in trouble, so they remind me of that. The people are friendly, helpful, and make sure I am balanced all the time.

Katherine R_2

It helps me a lot. I like that they are very reliable.

Jesse A_1

I need a lot of assistance with showering and food preparation. They do a good job but they just do not stay long enough to help out. Some of the workers rotate a lot and do not stay long. It would be nice to have them be around and stay more consistent.

Shirley K_2

They help my mother and my father. They do hands on things with my dad. My mother has dementia. They are kind, good, and thoughtful towards them. I don't think anyone is perfect. The system itself is hard to deal with. People get sick. They really try to help me out the best they can.

Ernest M

They take care of my husband for three hours a day everyday which is a great help to me. It seems like the people they send out don't have any training, they don't know what to do or how to do it.

Vincent P_3

They could have been on time. They should have given me more time.

Anonymous_884

The caregiver got the work done, and I had a little spare time while they did activities with my loved one. I think the caregiver was good for my loved one. I was satisfied with the helper, but I didn't have them long enough. I only had them for 2-3 weeks, but they were okay.

Mary R_13

They were only here in the morning. The rest of the day and night, I was all by myself. They are friendly, helpful, and knowledgeable.

Eunice G

I wasn't walking at first, and they got me up and walking around. They are friendly, and we got along very well.

Margaret A_8

The services gave us free time, and we were able to be confident when we left. The office staff needs to have better communication with me.

Harold P_1

They've been very open to suggestions and very caring. They are very trusting and they are very steadfast. They've been more than we expected. It's been a lot smoother and easier than we thought it would be.

Arline B

They take good care of me while they are here. They provide very good services.

Thomas S_1

The communication is really good. Most of the caregivers treat my parents like they're family, and like they would their own family. I like the way that our caregivers communicated with us on a personal level, and that they text me and that type of thing.

Mary A_5

They help by giving me peace of mind. I think they should make sure they have substitutes, and if they don't, they should let us know.

Anonymous_126

It cost me money and I got nothing out of it. They could have succeeded in what they came for.

Lynn J

I don't live near her and there are places that she wants to go. They drive her places like to the bank or the store. They are able to get her out and that is a good thing. They are pretty expensive. We have had them for three years now. I like that when a caregiver gets there, they use her phone to clock in and out. I don't have to keep track the number of hours. There is turnover but that doesn't affect my ability to communicate with them. I also like that I have a person to call to help and they always accommodate us. I like the automatic way that I can pay.

Gwen H

They were wonderful, and helped us out tremendously. They took a lot of the work, the daily care of my mom, out of our hands. It relieved us from that work. They were very complete about what they offer when they came out, and when the ladies that came my mom were really comfortable with her and vice versa and they made her feel relaxed.

Patricia "Pat" S

It allowed me four hours a day to be able to go and coach and go to the grocery store. It gave me a break. They were wonderful. They had the necessary training and had a good rapport with their clients.

Tonia D

It's a lot easier on me because I had back surgery. I'm not able to do certain things for my husband so the help has been tremendous because they come in and help me for several hours. I love the workers that I have, and the way the communication goes.

Donnie T