BrightStar Care Novi Farmington Hills, MI

Tami T_2

They have made the experience positive because they provide that connection of human contact. I would recommend them because they are diligent about finding the right fit.

Susan S_13

The agency always makes sure the scheduling is correct. I like the caregiver who takes me to the doctor, she is dependable.

Sabrina Y

The leadership was fantastic. Kirby and Tom, they were easy to contact and very supportive, and listened to our needs. They could improve by having their caregivers be better trained and more professional.

Kathy S_46

They have helped her with hygiene and meals. The aides should try to get my mother more involved in conversations and games.

David G_40

It has freed myself and my sister to be able to go to work, and we know there's always someone with her providing companionship. I have a good connection with the employees, my mom is not an easy person.

Anonymous_7341

I never knew when I would have to fill in shifts that the caregivers couldn't take of. I often only found out about it at the beginning of the shift. They need to be more reliable.

Merillee P

The caregiver is so caring, and she is skillful in taking care of my husband. There is good communication with the office workers.

Becky H_10

It will free up some time for my sisters and me. They are very personable, and they like to get to know their clients.

Daniella D

The services help with time-saving and peace of mind. They have outstanding service and communication.

Stella G_4

The providers were empathetic and attentive. A little more responsiveness would've been nice.

Joel _1

Mom is definitely responding to the nurse and aide and to get her ready for bed, and they are very good. I like that they are great on schedule, flexible, and the staff is very helpful.

Christine P_8

They were very helpful. The caregiver was able to hook up a machine and wrap her wound. They could've improved with the techs having a little bit more medical experience.

Anonymous_7562

It allows me peace of mind by giving me the ability to leave the home while knowing that he's in good hands. They have the ability to provide caregivers immediately when I need them.

Darryl B_2

They kept the same caregiver coming out here. They take care of all your needs. They take your blood pressure, and they talk to you while you do things.

Mary K_44

It's really helpful for Mom to have a companion that she can work with. They become more like friends. They really do a great job of matching people with the client's needs.

Laura U

They help me with anything I want. I like the people they send me.

Eileen W_4

The agency can make my life easier by giving me a choice of caregivers before they send them to the house. I like the caregivers they send out and the services they offer.

David "_1

They have helped the most with the personal touch of the caregiver. I like their communication.

Joshua -

They help with basic needs. They transfer her. They're professional.

Irene F_6

Having an extra person at home is fine. I had a positive experience with the aide.

Lawrence "

We exercise and go on walks. Whoever comes here is always on time. They are there when you want them. They are reliable.

Denise Mad

Did not even get to interview with this agency. Person who answered phone was rude and hung up on me twice. All to reschedule my interview appointment for my mother.

Anonymous_6926

They were very helpful. Some were very good. I think they could make sure people show up.

April G_2

We want more days, and it's just a matter of finding available people. I have found everyone very helpful.

Diana T_2

My dad was sleeping all the time. There was nothing to be done other than for the caregiver to watch over him. The person we had was very nice.

Michelle H_16

I don't have to go there on a daily basis. The caregivers are outstanding.

Stacia H

They help with putting away groceries and organizing the house. I like that they have been responsive the needs we have had.

Anonymous_6640

They get into the rhythm of how my lifestyle is. I like the responsiveness of how they provided a better caretaker when my first one was very poor.

Kay F_3

She was very motivating and uplifting. She would go to doctor's appointments with us. If they have the same person or people of equal quality I would recommend them.

Gary _1

The homecare person that they selected is excellent. He checks things around the house to make sure things are in shape. I like the care that they have provided so far and especially my caregiver.

Itidal S

I have been trying to contact the lady who came and had me sign papers I cannot get a hold of her and she will not call me back. They are not providing qualified caregivers. I need them to be more experienced and reliable.

Marj _1

The people have been responsive. I like that they pay attention.

Don M_19

The nurse that I have does more than she needs to. She helps me with everything. I have wonderful service from my nurse.

Audrea Z

It was good for the client to have someone to interact with. The costs were expensive.

Vicki B_8

They've been able to take me to my appointments, since I can't drive myself. They should improve their substitute procedure.

Mary J_44

The staff was outstanding. We had one staff that was not up to their standards. I like that they are very responsive and very quick to fulfill needs.

Anonymous_6179

They have helped the most just by being here. I like that they are very responsive. A couple people have not shown up and they communicated with me right away.

Gail C_9

My mom is 24/7 and the caregivers have great personalities to approach my mom and bring her out of her shell. They also talk to her and converse with her. The people that take care of my mom are great. They seem like they really do care about my mom.

Dan V_2

They have good camaraderie and are good at food preparation. They give us good follow up and good personnel.

Fran N

They had good communication. They were reliable. Their people showed up except for one time.

Anne M_13

I don't need to worry about anything when they are there. They are reliable, nice, and do what needs to be done.

Cynthia B_11

The agency had to provide companionship to my mother so she was not lonely or get violent. I never knew what the agency was doing I wanted to be updated more by the agency.

Jim G_14

The fact that it is scheduled and it works out well. They show up on time. They are easy to contact on the phone.

Rita N_2

They helped me with hygiene. They did basic things. I had different people all the time. A couple were a ten and others were not good.

Colin B

The payment was a bit difficult to set up. When my dad needed it seemed to work well. I was not in charge of my dad's care at the time but it seemed helpful.

Anonymous_5511

The direct communication between the aides and I needs to be improved. The agency is easy to get a hold of for the RN and management staff.

Lisa B_25

They just need to improve reliability. The care they are providing is good though. They should have more reliability. They've had lots of cancellations.

Jeff R_8

We finally got a care giver was great. Jamie was perfect. I can't say the same about all of your staff.

Sheri N

When I initially set them up they were really helpful and gave me the confidence that they were the right people to help with my Mom. My experience with them. They are very accommodating and they have been really well organized.

Richard W_28

They help me with everything I need to be done in the house. They are timely and they know what they are doing.

Mike B_18

They are doing a good job taking care of my mother. I like that they're responsive and communicate well.

Jeff C_8

They have helped the most with the daily care skills they provide. Such as cleaning, laundry, dishes, and shower. I would like the communication to be improved in regards to giving us advanced notice when changes occur.

Lisa P_16

They have really helped me because I know that he is being taken care of. I really like that they are able to get us staffing very quickly.

Cheri C_1

I can actually get out of the house and do things. I feel comfortable leaving the house with my mom and the caregiver there. I like that all the people I've dealt with are very helpful, professional, and I just like the way they do things. They satisfied my needs. Plus, they are easy to reach.

Katie H_2

My mother has the security she needs and everything is working as well to be excepted due to the client. The caregivers have been great at communicating with me about my mother. They text me to follow up on her care and they contact me if there are any issues going on.

Judy W_24

They cleaned very well and kept things in order. They would call me and tell me if they were late.

Denise A_3

I have them help me four days a week. I like their ability, knowledge, and the efficient way they work.

Lori R_5

We were constantly waiting here past the time. We hired help since we needed help and have our own lives. It was a big inconvenience. We live 45 minutes away and had to wait for them when they were late then had to deal with rush hour traffic. Their employees were late almost every day. We had one that even did heroin when she was here. They had to give her medication and make sure her teeth and hearing aids were out. They were not locking the house up when they left.

Pam K_6

They have done great with billing and great at communicating. They are great communicators and have great experience with people sent.

Therese G

It is to be able to discuss things and understand each other with the caregiver. I would recommend to anyone that needed help.

Malinda J_1

My father loves his caregiver. They really listen to our needs. They give us peace of mind.

Anonymous_5063

I would have liked them to have done things without having to be asked. They can improve on consistent caregivers.

Anonymous_4969

There were a few caregivers that weren't great, so I think they should screen them. I liked the coordinator nurse that was in charge of my dad's care and some of the caregivers were very outstanding.

Lisbeth L

They keep my mother on track of her daily schedules. The scheduling is prompt and they are all on top of things with scheduling and communicating with me.

Dr. K_2

We didn't get the services for that long before discontinuing services. We have recommended the company to others but the services weren't great for us because the personnel they sent us were not very good.

Nancy M_46

I was out of town, and they were very good at keeping me up to date. I appreciated the women who came to care for my aunt. They were very persistent in keeping me informed about what was going on with her.

Debra S_10

They helped with caring for her bed mobility and changing her. They were able to provide me with caregivers around the clock on short notice.

Jack T_1

They have really helped me with things like that they are coming and doing their job. They clean things. I like that if we have any problems like my caregiver can't come they can still provide a substitute.

Judy W_14

They did everything for her. They feed her. It was to communicate with them. They called and texted me.

Elaine M_7

I know if I have any questions, they'll help. I wouldn't hesitate to call and ask. I've already recommended them. A few times they didn't call later to tell me the caregiver wasn't going to be here.

Anonymous_4629

I need her to have good care and to have the support and staff. I like that they have good nursing oversight but they were inconsistent in finding staff.

Amber K

The one guy that we had really went above and beyond. They are very responsive and one particular person was very good.

Eva W_1

They have been very helpful. The girls come in and immediately set about tidying up, washing, and folding clothes. They have been good. Usually the gals are on time and most of them have been good workers lately. In the beginning we had a couple of women who came in, drank coffee, sat down, and did not want to do anything else. We have not had much of that lately.

Lori B_8

They try to have a relationship with my father and the family. They give good quality care and they owner seems to care about his patients.

Sherry B_11

They are there to make sure she takes her medicine. If there's issues they contact us immediately.

Chet L

They helped most by anticipating my mother's needs ahead of time. The caregivers were concerned about the client. They cared.

Susan _12

They helped her remember things like pills. My mom has no memory. I had to explain things each time our caregiver that came over. They discontinued on me without telling me.

claudine k

They could offer more flexibility with the hours of service. They are able to find staff for us, even when someone calls off.

Kristin T

They are very attentive to my wife. They are always there on time and they care.

Dan P_1

They provide a way for me to get away during the day and this way we don't have to put him in a home. They are very flexible with the schedule.

Mia I

The services provided by the agency definitely added quality to Robert's life in his last days because they engaged with him. I liked that they were very timely, the aides had good attitudes and showed up on time, and they were very positive.

Linda S_40

The three days a week they came were the days I did not need to go over to my father's house. They were dependable.

Glen M_3

It gave the client peace of mind, so that things were taken care of. It is consistent.

Beth E_1

We always have someone different Saturdays. We don't know if someone is already trained or if we'll need to train them. A lot of times you don't know how much training they've had. A lot of times we need to train them. We have some favorites and that's why we stay with BrightStar.

Anonymous_4193

They could improve the communication and the interaction. We have some people who are not showing up.

Michelle J_2

They were able to start very quickly and they were able to do two hour segments. The home health care aide that came to work with my husband was outstanding. I appreciated their helpfulness. They looked for ways to help or ways to be helpful.

Cynthera M

They are enjoyable. I appreciate their professionalism.

Bruce K_2

They helped with transferring her from the bed to the shower. The people that came were patient and pleasant. They cared for her.

Nancy M_17

They go to the store for me and take me to the doctor's. I have enjoyed the people that they send to my home. I have been with them for two years.

Karen W_19

They helped the most in made sure that no mistakes were happening at the hospital. We had BrightStar Care three days. The first day there was one person and the other two days were another person. I would've liked to see more consistency.

Kim H_6

They were available and made sure someone was there. They are flexible. They had good communication. Paula answered all my questions and took time with me. She is very kind. I was comfortable with her. They sent us good caregivers.

Anonymous_3798

I am happy with the caregivers, they are caring and overly qualified. We went from zero care to a 12 hours shift, it cost too much.

Linda M_24

It gives me time off. They do what they are supposed to do. If we don't like a caregiver, they will find another one that will be more suitable for my mother.

Anonymous_3705

They provided companionship. The staff was nice and the RN was very receptive.

Michelle _4

The continuity of care and reliability makes it positive. We like the communication, the quality of the caregivers, and their availability to assist us with cases.

Eunice K

There was a great impact on our lives. The caregiver is superior in their performance. So far we have been very pleased with the services, especially the sale's representative.

Amanda T_1

They make things easier for me. They do what I need them to do. They always follow up to make sure everything is going well. They are compassionate and friendly. They are on top of everything.

Susan *

My mother has dementia and broke her hip, when we got home the doctor said to try and avoid falls. My sister and I would watch her in the day and they would watch her at night so I could sleep. They have been very accommodating with the people they've sent. We have had one or two people who did not work out very well.

Ellie C

It has served the purpose that we were looking for. They have gotten my loved one out of the chair to be more active. I appreciate the customer service and their attention to that.

Alicia H_2

They make her life easier by being with her during dialysis to make sure that she does not pull her tubes out. It has made my life easier because I did not have to quit my job to be with her. I like the services that they provide for my mother.

Jodi L_1

We only had care three days a week. My father was a large man and this was the only agency that could handle his size. They were responsive and came out very quickly and found someone to give him care.

Walter R_4

They are on time and polite. If I have any issues, they help as best they can. The lady I have is good at what she does and on time.

Kirk F_1

The most helpful part is that someone comes here and gives me a bath. I have been with them for many years and they are very flexible in meeting my needs.

Sheila C_12

They should not do a surface cleaning. They should be doing the floor, the walls, and the sink. Basically, they could do a more thorough job instead of a surface job. They only come once a month, so if they do the bathroom, they could mop that floor. They should be dusting.

Ashley W_1

They help with showering and they clean her room. They are dependable, and I like the staff.

Carolyn C_6

They help me out when I need help. I had a fall, and they have been very good. I like the person they send to me.

Anonymous_2988

I want to make sure that he has a walker at all times. I felt that they were good to deal with, and they try really hard to get someone for me.

Anonymous_229

I have them more on a companionship level. I like to have them around. The girls that I have really care about me.

Sharry F

The services helped by taking care of my husband for me. I think they did a good job at trying to please me, and please my husband as well. They were always willing to match someone with my expectations. Usually, people were dependable and on time.

Linda W_19

They were pretty good. A lot of them just didn't clean. They would watch TV. Some of the people weren't very dependable.

Anonymous_2648

I needed a relief, and they did offer that. I could leave the house. They were useful in that way. They were not completely bad. They stayed here and kept an eye on him.

Anonymous_2572

They have made my life easier by having someone there. Their billing system is not good, and they need to improve it. We have to call them to ask for invoices, and they need to improve that.

Jerry D_1

They have helped the most by being here. I like that the nurses will come out every so often to evaluate and see what caregiver would be best.

Laura S_7

They were there when we needed them. I like that the caregivers all had their nursing assistance licenses. I needed more than a normal companion because she needed a lot of help.

Carol B_23

They have taken good care of me. I have wounds that they address. They wash and clean the wounds. They bandage them. They have kept me dry and tidy. There is always someone there to answer the phone if I call and have to change arrangements. There is always a person here to talk to, which I love because they are the only number I call that doesn't go to the voicemail.

Becky B_4

The caregivers have been very professional, caring, reliable, and easy to work with. They are reliable. The care has been exceptional.

Ed F_3

They are willing to change quickly from one plan to another. I like that they are easy to deal with.

Sharon R_7

I liked how they treated my mother and talked with her. I would highly recommend them because of their professionalism and the care they showed.

Anonymous_2381

They could follow up. They could improve the scheduling.

Gene H_3

It helped because I couldn't care for her myself. The level of care was good, and the business part of it was pretty good.

Janet B_6

She needs the companionship because I will be gone about 12 hours a day at work. I like the quality of the people they send out.

Carol A_11

They could have had a caregiver when they had one scheduled for us. There were a couple times the caregiver did not show up, and I was not notified.

Finlay M

They make sure that the medication is on time. The services have been quite good at getting my medication to me.

Russ T

They send nurses out to see if everything is okay or if there any changes in my father's care. They always stay on top of everything, and they are easy to work with.

Allen K

They keep in touch with us and the caregiver always shows up on time and everything runs smoothly. I like our caregiver, that's the best thing I can say.

Kathy B

They were a source of transportation and companionship for him. They were willing to be accommodating to out needs.

Barbara S_23

Several times, if my regular person could not come, they would send a very qualified, helpful substitute. The company is always friendly, helpful, and thorough.

Sheila H_2

It's been good. They've been helpful. They're prompt.

Norma M_5

They are with me all day. They do my meals, my shopping, my shower, and whatever I need to have done. No one is home but me, so they take care of me. My requests are met most of the time.

Shirley F_1

They were quite an assistance. They helped by assigning the same caregivers all the time. The compassionate care from the caregivers themselves is excellent.

Nancy *

The fact that they are there helps. I like that they are thorough.

Betty W

They respond to what I need when I need it. The caregivers are effective and pleasant.

Charlene E

There was great fluctuation, but the consistency would have helped. The problem was trying to get the same people coming in all the time, so because it was such a long span of 24 hours and it was seven days a week, it was very hard to get the consistency of anybody that she could develop a relationship with. Because she has memory problems, a family member had to be there to make sure she gets comfortable to the new person.

STEPHANIE G

They help with everything that my loved one needs help with, which makes him feel comfortable. It makes things a lot easier for me. They are always dependable and I haven't experienced that with other companies.

Bill _4

She does laundry and bedding. We have one person that cares for my wife on a regular basis. She is excellent.

Edwin "Barry" G

It was very helpful to my loved one. Sometimes I didn't know what I should do while they were here. They are friendly, helpful, and on time.

Anonymous

They take care of my loved one's medical habits. I appreciate the smiles of the caregivers. They are very warm.

Larry S

She wasn't doing well. They helped the most by just making her feel good, especially with bathing. Everyone seemed to be very nice and the caregivers were nice and personable. They could have improved the flow of information about who is going to be there. One day, there would be two caregivers here and the next day there would be one. They could have communicated with each other better.

Craig H

Without them, my loved one would have been in trouble. I would recommend them to a friend. The administrative staff was helpful and caregivers were nice.

William "Bill" B

It is helpful. They are helping him to be more independent. The caregivers and the people in the office are very courteous, on time and very compassionate.

Suzie G_1

I could not have managed without them. I liked the aides who helped me and the cooperation of BrightStar's management with me.

Cheryl B

I live in a different state, so I can't be there myself. I couldn't perform the services that BrightStar did even if I was there. They helped us out in a critical situation promptly and they were very responsive. The care was really good and my parents were happy with the care.

Charlotte H

They just helped me with everything, like getting dressed, using the stairs, and things like that. They were very pleasant, helpful to me, and they did what they were supposed to do for me.

Tara C_2

I had to take time off work. Nothing worked out because I had to keep taking days off to orient people. I missed 4 days of work, so I had to cancel my caseload that I had in my personal work.

Todd B

They send quality people, and they do what they say they would do. That's not what a lot of people do. They effectively try to keep my mother in the best potential environment.

Lisa C

I like that they're very responsive and they have high quality staff. They do housekeeping around her condo and make her meals.

Debby B

They did not communicate with us at all and we fell through the cracks. When the caregiver was there, the care was great. The fact that they had poor communication skills and could not find us anyone was the problem.

Sarah M_3

I felt like overall the care and attention was really well done. The people were friendly and did a good job. They helped with keeping the house up and caring for the patient to take some stress off of us.

Rocco C

There is nothing they could really do, but some caregivers are better than others. When he first got out of the hospital, he needed them a lot more. Now, he doesn't need them as much.

Michael L_10

They were incredible. They just did a wonderful job. My mother was very happy with them when she was here. The folks there are just wonderful. They did the job they were supposed to do. Everything I know about what they did at the house was from what my sister conveyed to me, and she was also extremely satisfied.

Keith M

They've been able to meet my needs and schedule. I only see them once a week though. They give me more time to do other things instead.

Jayne H

They were very friendly. In the beginning, I was having trouble getting them to come at the right time, but they would always call me if they were running late and when they showed up, so that was nice. They were there to help my mom, and that really helped her out the first few days she was back in her apartment, because she needed therapy and they worked with her. They did everything right.

Louise U

BrightStar Care did exactly what they said they were going to do. Everyone was very professional, and knew what they were doing. The services from BrightStar Care made life easier for me by taking care of everyday items for my parents in their apartment. It allowed me to take care of my other loved ones along with other things that needed to be done.

Hiba Y

I would highly recommend BrightStar Care because they have very good service, and are on time, and are very flexible with my schedule. BrightStar Care has performed what I need, and are just flexible.

Ornell N

The caregivers from BrightStar Care are punctual and the office staff calls when there are problems. The caregiver from BrightStar Care has been very friendly and cooperative.

Leo B_1

BrightStar Care has service that is service for life. We have had a few caregivers that were not too desirable, but the rest have been satisfactory. BrightStar Care has just been good at serving me and being sure that we have been taken care of.

Bob _2

We had an accident where one of the caregivers didn't show up and didn't tell me, and that upset us. I called BrightStar Care and told them, and they were very sorry, and I thought they were going to get rid of that girl. The caregiver seems interested in us and her job. Sometimes days can be difficult for us, and they help.

Nancy B_10

We did not have service with BrightStar Care for a very long time, but from what I know, they sent a bill in with the sympathy card. The first aide that they sent out was really good, but the second was just not, and she kept telling me my mom that she has experience with dying people, when my mom was dying, which was not very good. The caregiver did some things that were kind of annoying to my wife, like washing the clean laundry instead of dirty laundry and things like that.

Anonymous_352

BrightStar Care is very accommodating. They explain everything in detail and make detailed notes about the situation. BrightStar Care does a good job about keeping my loved one happy. They have some problems, but they don't get upset when the caregivers come.