BrightStar Care Huntington Beach Huntington Beach, CA

Ginger L_2

They do as instructed but I don't think a lot of them do a lot of extra. They do what is asked of them. Sometimes it's not the same caregiver, so consistency can be a challenge. Maybe it's the policy, I don't know. It does not bug me because they do what I ask. I like their attention to customers. They have good service and call back and help. I like the way they deal with things and manage them, it is amazing.

Cheryl S_16

It is nice to have someone to run errands with. They have been very flexible in finding what I needed. The people are very nice and generous. They helped me figure out things with the bank.

Irene L_9

They help her do everyday tasks she can't do on her own. They have never sent me a caregiver who has been bad.

Frank R_13

I wasn't there, so I don't see the care, but we don't have any complaints from him. No news is great news. They are very easy to work with.

Diane T_15

They were here at night to make sure he was safe. They didn't mention the service fee when paying with a credit card.

Ethan G

It was very helpful, he was in a bedridden state and I needed them to take care of the things my mother and I couldn't take care of. They did everything that I needed them to do when hospice wasn't sending me enough nurses. I liked them.

Ed_2

They take care of my mom so I can go out and do what I need to do. They try to help me as much as they can with my different schedule problems.

Amy A_8

I use them for respite, so I can get things done. The hours work with the schedule we needed.

Anonymous_3563

The most helpful has been getting regular people every week. We have been able to have two people to come steadily each week. They are doing a lot better because we had issues in the past with people who were not up to par.

Anonymous_7659

They are very caring. I like their communication and the caregiver they gave us is unbelievable.

Farid Y

The care is very genuine, and the caregiver was pleasant and nice. They are a very caring company.

Betty Y_1

They've helped me the most by making sure my dad is safe and taking care of his daily needs. I think their pricing is higher than other companies. If they could improve that, that would make you want to recommend them more.

tracy m

My parents are using the services and not me. The caregivers were not as forthright in suggesting what they could do and ended up sitting around and watching TV. I like that the initial set up of it all when the nurse came around and the connections they have with other organizations is great.

James K_21

They are safe and feel they can be trusted. I would recommend them because it seems like when my sister called the agency, she was very happy with the interaction and their help.

Anonymous_5230

The fact that they could do things that no one could do. I liked that all of the people that came for the services knew what they were doing and were positive.

Kevin K_14

They provided a piece of mind by being able to take care of all the little tasks that needed to be done. The caregivers from BrightStar Care were very professional and did a good job.

John _15

The quality of the care they sent is high, it's made a big difference. I need the assistance in my life, and they came through in a timely fashion. They have been helpful, and the prices are reasonable.

Jeffrey _1

It's very distracting for me, even with BrightStar here. I'm very glad they're here, but my dad doesn't want someone else helping him in the restroom. I've had a couple of different ones here. Basically, the image portrayed on TV. The actual representation was the same. Other companies show up and aren't professional. They don't have uniforms or gloves. BrightStar cares about the perception they give. They wash their hands first. They wear gloves. They have good habits. It seems to come natural. They've been overall more professional and more responsive. The probably have more resources.

Garry M

The caregivers have helped the most by just keeping the client on schedule and getting him to all of his numerous doctor's appointments he has to get to. I like the home type atmosphere. They're interested in the client's care and they're very engaged. They're just a great company.

Janeth E

The person who came over was awesome because she was really nice and attentive and I like the fact that she was available whenever I had a question. The person I worked with answered any questions that I needed to be answered.

Kevin K_13

The services are really helpful and impactful. This agency has great caregivers.

Kate _2

I could not have made it through the month without them! I would tell a friend they are just so capable, and organized.

Brittany m

When my cousin went to go help a few weeks ago she usually has her caregiver clean and there seemed to be no sign of moping or vacuuming, only dusting. They communicate very well and provide security that your loved ones are cared for.

Jason _3

They are able to accommodate my requests on a quick basis. They are very quick. They respond to my requests very quickly.

Dave G_1

He seems to be pretty happy with the care. They are keeping him alive. I like that they are reliable, and they keep us informed of everything, they keep us up to date.

Timmothy S

All of us are very happy with the services. We can have time to ourselves. She is in good hands. I like the quality of the care.

Steven W Smith

I would not use this company again. Large turn over in office staff due to owners treatment of staff. Owner has no background in adult care, comes from corporate background. Cold towards clients issues. You can get the same caregivers offered by this company at a lower price through other agencies. I do not recommend using Brightstar Huntington Beach.

Guninder M

It gives my dad ability to take care of his own health. They work with you when you don't mesh with a caregiver. They have flexibility.

Thea T

They explained things and they sent someone to groom and bathe him. The caregiver fell asleep while watching him.

Anonymous_5475

They kept her from falling at night; that's pretty important. The caregivers I met were very good. BrightStar was very professional. I don't believe BrightStar's caregivers cancelled on us at any point. Overall, they were reliable.

Ralph C_8

They are quite convenient. I like the consistency.

Optum O

This agency is really fast in finding me someone when I needed them suddenly. I like that we have multiple nurses available in case there are scheduling conflicts.

Martin D_2

No comment. The staffing needs to be improved.

Cris R

They have really helped her by providing companionship and making sure that she is safe. I like that they have great caregivers.

Dottie S_1

They do what they're supposed to do, and they're all congenial and considerate. I like that they're very thoughtful and considerate.

Dale B_13

When they were here, they gave her comfort. I can't think of anything they could have improved. The caregivers did seem like they cared.

Judy W_21

They were very prompt. We were not unhappy at all. They were very organized.

Vikki K

All of the staff are very dependable. I liked that they were professional and I was never disappointed. She's on vacation now, but she loves them.

Michael C

She's always here on time. I like the girl who comes to the house. She is my nurse.

Anonymous_4191

They take me to the doctor's and help with marketing. I get so many different helpers. Some of them are good and others are not so good.

Jackie S_11

They help the most in providing caregivers for me 6 days a week. It has a big effect on my life. I have been using them for many years and all of the people are friendly and nice.

Michael O_7

They helped with bathing. They provided outstanding care.

Sofia T

They tend to work a lot with my schedule. If I'm not available, they can work around it. I like that they are very flexible and communicate.

Jo B_4

They were very prompt and came out the next day. I liked that everyone was nice and professional.

Jolene W

They are only using them once a week, but it's helped me immensely. I like how they try to put thought on who is going to help the receiver of the care.

David G_14

None of the family members have to leave work or other areas in order to take care of my sister. Mostly the caregiver has been extremely conscientious and caring. She doesn't let anything slip.

Dan H_5

Dad lived out in Huntington Beach, and I live far away in Palm Springs, so it was nice to have someone there. They have flexible scheduling, professional care, and the services provided.

Lex S

It gives me peace of mind. I like that the caregivers show up.

Tom _2

They can show up on time. They can have a consistent schedule. They need to follow through and be reliable.

Anonymous_2885

They were very helpful with the billing. I like the follow through they give.

Rick W_3

In all honesty, my mom was only alive for a couple days after being discharged from the hospital. They provided quick overall service. They were able to meet our needs.

Rosina S

They help by offering their service. They have sent me reliable people that do a good job. They are good about their schedules and the people they send me.

Anonymous_2656

They provide their basic needs. It is basically the owner of the Huntington Beach office.

Teresa A

My sister and I don't have to worry about helping my mother because someone is there to help her. They could improve on the scheduling because they sometimes send a lot of people, which upsets my mother.

Johanna R

I have people here all day. They cook, clean, help me go to the bathroom, and take care of all my necessities. They are reliable. They have trained people. They are punctual and honest.

Anonymous_1845

I didn't really use them. They came three times, and I didn't see that there was any help at all. I would not recommend them. They came out here and were very professional, and I thought they were going to be great. Then they sent out a young girl, but I wanted somebody that was more mature.

Rolf J

It makes things much easier. I like their efficiency and the people they send. It is like family.

Kelly S_2

He couldn't do things himself, so they came in and helped make sure he was safe if I wasn't there. They were super nice, responsive, and they acted quickly as well.

Edward H_2

She makes it very pleasant for my loved one and me. I wish she could be here forever. The person that comes here is very attentive to my husband and very kind to the whole family. She really cares and we love her. When my husband had an operation, she called to ask how he was doing.

Tom J

They sit all day long talking. They are supposed to take care of me and they don't. They are supposed to cook for me, clean the kitchen, and wash. Neither one of the caregivers do.

Nanci C

I just had one situation that wasn't good. It is just the way it is. They help me to be more free. Knowing that he is taken care of lets me go about my business while they take care of him. They have been very attentive to me. If I need help, the people in the office really help me.

Margaret N

I was able to have a caregiver that I could trust that allowed me to go on with my daily life. It was an easy communication with them, and they always took care of what our needs were.

Barbara G_17

It just seemed like I took too much time describing what I wanted done in order for them to do it. If the caregivers were a little more mature, I would want to recommend them more.

Phyllis K

They had good communication skills sand provided good caregivers. It was helpful. She was dying and I needed someone to be with her to make her safe and clean and they were there to do that.

Patty O_1

The company provides good services. I had instructed in the beginning for the caregivers to have my dad do as much as possible, but they let my dad not do things. The caregivers were there for my dad. He could have done more. He didn't have much physical activity, which needed to increase, but the caregivers were wonderful to him. One caregiver was really good and went above and beyond what was expected. That was the caregiver that we wanted.

Barbara W

It's been fine lately, but before, I got calls too often that the caregiver couldn't come and that they'd find someone else. They bathe her, wash her hair, and help her get around because she can't move too much.

Rae A

BrightStar is amazing. They have worked with us over and over again. My mother-in-law has dementia, and they bend over backwards to work with us so that we can keep her at home. I rest easy because Bright Star is involved. They have not only provided the care, but they're very good at communicating and letting me know what's going on. Their supervisor actually went by the house on their way home to collect a urine sample.

Maria & Chuck S

We have not had any problems at all. They have been very accommodating. We want help but not a minimum 4 hours and they worked things out for us. She is so quick and does things so well that she works the whole time she is here.

Dolores G

BrightStar Care is very nice and always on time. The caregiver has been able to help me with my needs by fixing dinner and doing light house work.

Anonymous_1254

I really like the evaluation from BrightStar Care that included the nurse, and I love the caregiver, but they needed a replacement and I was not happy with who they sent. BrightStar Care has made my life easier because I don't have to drive to my loved one's house multiple times a week.