Pacific Gardens Assisted Living & Memory Support

Jon R

Making the decision that it’s time for a loved one to move to an assisted care facility is a difficult one. I know it was for my family. With many questions and many choices, we feel so fortunate to have found such a caring place as Pacific Gardens. My great aunt spent her last year and a half there after macular degeneration took her sight and her ability to be the active woman she had always been. The staff of PG became her eyes—they enabled her meet new friends, participate in group events and stay connected with the world she loved. My family is so grateful for all the caring and attention she received and that she could stay active and content. To PG staff--Thank you!

Suzanne

My mom moved into Pacific Gardens Assisted Living & Memory Support. I like everything. They're very pleasant. They're very kind. They seem very professional and caring. She's in a studio apartment. The dining room is very elegant. The main gathering room is extremely elegant, with the fireplace, piano, veterans wall to honor the veterans, very luxurious furniture, and all kinds of nice things. Very well-appointed. She enjoys going into the dining room and meeting people, and she's playing the piano in the main gathering area for people. She's a pianist, they have a real nice, very well-tuned piano, and she's playing that for everybody. She's starting to meet some other residents and enjoying their company in the dining room. I don't think she's been doing any other activities. She's just not feeling great, and not up to speed yet. We're not allowed to eat with the residents yet because of COVID. She likes the food. It's highly expensive, but it's still better than the other options. I'm impressed. My dad visits her every day, and he likes it too.

Maureen

Pacific Gardens Assisted Living & Memory Support was a much bigger facility. I saw the memory care department, but I didn't see anything going on there so the part I saw well, was the assisted living. It feels much more like a hotel. It's very big and open, and the apartments feel like a hotel as compared to someone's house. Everywhere else that I went was kind of a house that was adjusted to be an assisted living care. This one was like a hotel or something that they redid so it has a much more open feeling. Every dwelling unit has its own shower so you get helped in your own shower as compared to getting help in a community shower. It is kind of a little bit more personal.

Jaime

I went in person to the Pacific Gardens Assisted Living & Memory Support. It seemed like a really nice place. They had exercise facilities and a salon, pretty much any service that your person would need, they'd be able to get. They had ride service, and it seemed really good. It had a family feel to it because it's not a big corporation running thing, just a single entity. It would be nice if the memory care area had a larger area to walk around in, but the assisted living area was really nice.

HB

Lisa, the person who helped us at Pacific Gardens Assisted Living & Memory Support, was really generous with information about the options available to help our dad, which I really appreciated because it didn't feel like a sales pitch. She was the best part of it because she was really helpful. The rooms were nice and clean. They had a workout room where they could do yoga, and since my dad has PT, his physical therapist could come and use their equipment which was really convenient. They also provide transportation. It felt like my dad is going to get a lot of support there.

Robyn

Pacific Gardens was very nice. The director showed me around and it met the criteria for what I was looking for. The rooms were very nicely done including the dining room and all the accommodations. Everyone seemed happy and well cared for. They said that if they couldn't be at home, that's where they would want to be. They're strong supporters of military and veterans and those who had served. There were various picture frames around where they honor different people. They had a lot of activities, and I saw the library. The studio had a bathroom and a very small kitchenette area. The studios were a bit smaller than what I would have expected, but sufficient.

Jim

We liked Pacific Gardens a lot. It was small but very nice. The people were friendly, and the tour guide took us around to everything, answered all of our questions, and gave us a brochure about what we've seen. They had an exercise room, a library, and a barber shop. My principal objection to it were the fees and the organizational setup. I liked the common areas and the outside courtyard. It wasn't affiliated with a skilled nursing facility.

Stan

I visited Pacific Gardens. It's pretty closed in and contained in one building. I did not see any outdoor space. The staff was very helpful.

mel464682

Pacific Gardens was very friendly, and they had someone greet me and give me a tour of the facility. She's very friendly and had a lot of information. The facility seemed very nice with more up to date interiors. They had some musicians come and perform at the time, and the seniors were engaged in the activity which was great to see. They had a nice salon and nursing staff to care for medicines. They had a nice courtyard with gardening available for the seniors. Overall, it was very nice.

Myrna114632

Pacific Gardens seemed more frank about the situation. Some places tell you, we have all these things, and it’s like everything is going to be fine. They realized what we realized: it’s not that easy to get people to do everything. You think also a lot of things, but not everybody is going to take it, and they were more open about that. They were down to earth type of people. It’s not the most shiny place that I visited. It's not the most beautiful but it seems like I got the feeling that what they were saying is what they could do rather than what was available just looks available. It has some activities that I know my mother likes.

Provider Response

Pat L.

Pacific Gardens is very nice. It's a little bit more expensive. The place has a lot of activities and amenities. The rooms are not quite as large, but they're very conveniently laid out. They also have memory care. The residents seem happy and content. The staff has a pleasant, helpful attitude. I like the director a lot. I think he is very efficient, kind, and caring.

Relative28

The people at Pacific Gardens were very friendly and communicated well with the relatives. The cleanliness of the place was average. I was absolutely content with the kind of service they gave my mom. The food quality was average, too.

Caring112807950

My dad was at Pacific Gardens for almost 2 ½ years to 3 years, and he was asked to leave. He got very upset with people stopping in their wheelchairs right in the middle of the hallway, and he couldn’t get around them. Somebody ran over his foot with his wheelchair, and he got upset with that. They said he had to leave, so he did. Pacific Gardens is a large facility, probably about 200 residents. There were couples and individuals there. He had a studio room. They had lots of activities; they’d put him in a little van and they’d all go and drive around for a couple of hours and then come back. I found the staff to be very good and very helpful; when they came in, they were always cheerful, and he responded well to them. The food was a little expensive, but it was great. At least once a month, they’ll have a Labor Day lunch for anybody who wants; you just sign up and go have a buffet. They had holiday parties where you can come. Once a month, if there wasn’t a holiday during that month, they would have a prime rib lunch which was $10, and then the buffets were about $20 per person.

Caring112337050

Pacific Gardens is nice and small. It’s clean, and the food is great. I would absolutely recommend them. They offer a wide variety of activities, and they also have some memory programs. Also they do outings, shopping, and scenic drives.

Caring106107350

I found everything very nice at Pacific Gardens. The cleanliness is good, the friendliness is fine, and it was very professional. My husband is currently in a different community, so I had something to go on when I was looking. I was very impressed with the person who talked with me and took me on the tour. She was very friendly, and I thought the staff was very nice. In terms with how it compares to my husband's place, it is very comparable although it is not as fancy. That is not a concern to me particularly as long as it is clean and the people are well cared for. I think it has a good activity program. Everybody was willing to talk to me, and I felt that it would be a good place for my mother if I were to put her in. In fact, I made a deposit, and they call me every so often when an opening comes up to see if she is ready. We looked at a couple of rooms which were empty or partially filled. They were very nice, and it looks like a standard room. I know what they are like, but she is going to be looking for a studio or one-bedroom. I'm very happy that they were clean, and it has everything that she would need. I ate a salad there, and I thought it was quite good.

Caring85685150

Pacific Gardens is a beautiful place. It is very, very well kept, but it is two-story. My husband would have been on the second floor and have to go three hallways to get to his room. That's no good. The place was pleasant. It was very nice. However, when they told me where he would be, I don't want that. My first impression, I thought it was a really lovely place. For assisted living, it would be wonderful, but not for memory care. The staff was very happy to take me through and showed us the dining room and showed what a room that he would be in that he like. Like I said, for assisted living, it is fine. The rooms looked adequate to me. The dining room was beautiful. They had a lot of activities too.

Caring73595350

Pacific Gardens looked like a real nice facility. It looked like they had a lot of activities going on for the people. They had a real garden area outside that they could do stuff in. The people that we had contact with were very nice, very professional and very thorough with their explanation. I think their prices were not as inexpensive we thought it was going to be.

Janet26

Mom is at Pacific Gardens and everybody there is very kind. The staff are very attentive to the residents as much as they can. They seem to care about the residents that they take care of. They are very busy and competent. My mother has a studio apartment there. It is very nice and suitable to her needs. It has a bathroom and a small kitchenette. It has twin bed and a small area where she can have her recliner and table. They supplied some of the furniture and we brought some also. I think its very nice that they provide her with a flat screen TV when I said that my mother wants her television set and they said they will give her one. I have eaten in the dining hall with her when there are occasions and the food is good. It think my mom is healthier and happier there. I will recommend it to others.

Caring060507193

My father-in-law is now staying in Pacific Gardens. It is a nice and clean facility. It is rather expensive though. The people are nice and the nurses are really attentive. They have many activities for their residents. They have bingo, game nights, and movie nights. They also have some outings but my father-in-law is not able to go because he has dementia, so he is more of a lockdown situation where he is not able to go around and out by himself. What I don't like about this facility is that they seem to serve a lot of hotdogs and fastfood types of things. Every time we go there for lunch, it seems like my father-in-law is eating a hotdog. I think for the price that they are charging, they shouldn't be serving them hotdogs for lunch. They should be getting salads and more healthy foods. Also their people need to be more attentive as to who is coming in and going out. My father-in-law was outside a couple of times walking around by himself and they didn't even know he left the facility.

Caring06161

My parents are now in an assisted living facility called Pacific Gardens. This facility also specializes in Alzheimer's and memory care. We chose this facility because it was close to our homes. All three of us children are living in Santa Clara, so that was one factor. It also came highly recommended when I went online to see the feedback of other people. Their feedback was really good. I also like their staff there. They are just incredible. My dad had a hard time when he first went in because it was a big change for him, yet they were so patient with him. Everybody has been really kind to my mom and dad. They are also willing to help us take care of our parents. With regard to food though, it took them awhile to get used to it but now they have their favorites. They are pretty happy with the food now and they don't want to miss a meal. They also have a very nice dining room. My parents are in a one-bedroom apartment that has a living area and a bedroom. It is really not a large apartment, but the idea is to get them out and get them involved with other people in the little community there. I don't want them to be stuck in their apartment because that what they would have done if I have moved them in anything bigger. The facility also offers a good array of activities. They have bingos. They have a little movie theater there where they can go and watch a movie. They also take them on scenic drives. On certain days, they take them out to stores. They also take them to their doctor's appointments. The only thing I think they could improve on is having more activities for their residents.

CaringD

I got to visit Pacific Gardens Assisted Living for my mom. It is just not as elegant as to where she is right now, but I think it is a good place. The people were loving and absolutely accommodating. I also know they have some really good programs there.

Lynda6

I liked Pacific Gardens because it was smaller than the other place I visited but it was full though. The staff seemed engaged and very professional, They have a lot of activities. The rooms are nice and furnished and it was a little bit more homey than the other ones.

Sherry17

My mother has been living in Pacific Gardens since March. It's like a home only better. The staff are very nice. Mother has great activities there and the food is good. I think it's an excellent facility.

2dDaughter

My mother moved to assisted living in her early 90s. A friend of hers also moved to PG. The staff worked to help them each stay independent as long as possible. At 95 Mom is now in the Memory Care Unit receiving Hospice Care. Some of the aides caring for her have known her since she moved there. I have been impressed with the consistent concern for the residents' welfare. Of course over the years there have been hiccups, but that's a natural part of life. Staff is helpful alnd responsive to family concerns. They continue to update resources available to residents. They recently added a Wii activity center and transformed a little used lounge to a screening room with monster screen & individual leather seats.

BarbaraWilcox

My former English teacher lives here, and I've visited her many times. She is 92 and very happy here. In fact, she runs a monthly book group for former students in one of the very pleasant lounge areas here. When you walk in the door, you're greeted by music by Frank Sinatra. The decor is that of a four-star hotel, and the food is tasty and sophisticated. I've eaten in the dining room several times and never felt that I was getting institutional food. The individual units (studios and one-bedrooms) have fridges, kitchen sinks, bathrooms and microwaves. My friend furnished hers with things from her former apartment, but the units come furnished as well. Staff is energetic and the turnover rate is very low. My friend loves the staff and is tutoring a couple of them in literature (every staffer I've met here speaks English well). A van is available to take residents grocery shopping, to the bank, etc. There is a separate dementia facility.