Heritage Lake Country

Amy P

I am consistently impressed with the staff's attention to detail. Since the facility went into lockdown due to the pandemic, I feel I've been treated to a very high level of interaction and sharing of information.

For mom

Heritage Lake Country seems to always have trouble with staffing and use that as an excuse as to why things are not done properly, etc. lack of continuity of staffing makes residents uncomfortable and many needs fall through the cracks. You think your parent is getting the needed care and assistance that you are paying for to find that it is not always the case. Very poor communication with the family members on residents needs or changes. Lack of follow through continues to be an issue. Disappointed we move mom to this facilities. Facilities appearance is great but does not translate to care of the residents.

Concerned Family Member

The physical plant is very appealing and warm. However, there are significant issues which have not been addressed, namely: Giving Independent Living residents much improved lunches and choices of entrees. Some concierge staff are courtesy and helpful. However, one in particular is difficult. I understand about precautions regarding Coronavirus, however, keeping the Independent Living residents in what could be called an overly prolonged "lock down," is taking its toll on the residents, especially since other facilities (competitors) are not as draconian as Heritage Lake Country. The price point is high, but now, without the advertised amenities, and without the ability for healthy and virus free residents to enjoy one another's company, it may well cause empty apartments as residents and their families seek a better living environment for their loved ones. I appreciate this survey, but it remains to be seen if public and helpful criticism will actually be heard, and more importantly, acted upon. I truly hope, that given what other CBRFs are doing, that Heritage Lake Country will begin to phase back the things we are paying for, such as communal dining (with social distancing); activities in the dining area and/or pub; the ability for residents to play games and/or cards; the return of the hair salon; MUCH IMPROVED meals; and the ability for family and loved ones to visit...even if it means outdoors and with appropriate masks and social distancing. Without the phase-back, I truly think that emotional and psychological harm are being done to the residents and their families. I am responding to Independent Living residents. These comments are meant in a spirit of being helpful, not unduly critical. A time line for "normalcy," would be helpful so that families are not left with an indefinite lock down and a complete and utter removal of all the wonderful amenities we are paying top dollar for.

Laure

Heritage Senior Living Lake Country looks great. The staff seemed very nice. They've got a pool, games, exercise and all kinds of stuff. The rooms are very spacious. My mom is getting a 1-bedroom apartment. The dining area was very nice. It's close, convenient and new.

Provider Response

visitor

This is a beautiful facility with all the obvious capabilities of taking care of their residents. Very friendly. Everyone we met in the hallway while we were on our tour greeted us.

Provider Response

Anonymous

Heritage Senior Living Lake County is brand new and close to our home. There are a lot of activities, but I liked that the room had a private balcony where they could sit outside, and it has a nice view. They are getting more and more used to it and getting more engaged in the activities. However, they've been waiting for the bathtub for a month and a half now. My mom is getting frustrated because she takes baths and she doesn't like to shower. So, I'm concerned that her personal care hasn't really been taken care of. She even came over to my house to take a bath. My parents rave about the food and said they give them too much. They take them in a van to get ice cream, they watch movies, they play Bingo, they bowl in the hallway, they have a sit and be fit class, they have trivia, and they play cards. They've got a living room and a separate bedroom, a full refrigerator, a microwave, and even a kitchenette with a little kitchen table. The staff members are bubbly and very friendly and they all know my parents really well. Every time I go there, they all know what's going on with my parents and I just feel like they take care of them, they watch out for them, and they all know what they're up to. They're always trying to get them involved.